The Time And Date Of Sent Or Received Fax Jobs Is Incorrect; Cannot Store Received Faxes In An External Storage Device; Faxes Are Sent At The Wrong Size; Cannot Forward Received Faxes By Email - Epson WF-3620 Series User Manual

User's Guide

The time and date of sent or received fax jobs is incorrect

If the time stamps on fax jobs are incorrect, or a scheduled fax is not sent at the specified time, the product's clock may
be running fast/slow, it may have been reset by a power failure, or the product may have been turned off for an
extended period of time. Set the correct time.
& Setup > System Administration > Common Settings > Date/Time Settings

Cannot store received faxes in an external storage device

The external storage device may be running out of memory, be write protected, or may not have the folder to save. To
create a folder to save received faxes in the device, see the following section.
"Outputting received faxes" on page 95
&
You cannot save received faxes when Memory Device Interface has been disabled.
& Setup > System Administration > Printer Settings > Memory Device Interface

Faxes are sent at the wrong size

❏ When you are using the scanner glass, make sure you have not placed the product in direct sunlight or near a light
source. The scanner glass may not detect the document correctly near a strong light.
❏ When scanning your document on the scanner glass for faxing, you need to select the document size.
"Fax Mode" on page 107
&

Cannot forward received faxes by email

Make sure you have configured the email server settings.
"Email Server Settings" on page 139
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Troubleshooting for Faxing
193