Samsung SM-R510 User Manual page 48

Appendix
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile
device. If necessary, update the Galaxy Wearable app to the latest version.
• Ensure that your earbuds and the other Bluetooth device are within the maximum
Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
• Restart the mobile device and relaunch the Galaxy Wearable app.
• If only a single earbud is connected to your mobile device, restart the earbuds to connect
them both. To restart the earbuds, refer to
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charging contacts of the earbuds and the charging contacts of the
charging case are in contact with each other.
• Ensure that the charger is connected properly to the charging case.
• If the charging contacts are dirty, the battery may not charge properly. Wipe the charging
contacts with a dry cloth and try charging the battery again.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
The charging time and the battery life is different between the
earbuds
• The charging time may differ between the two earbuds even if they started charging at
the same time.
• The charging time and the remaining battery may differ between the two earbuds due to
different inner components.
Restarting the earbuds
48
for more information.