Troubleshooting Guide - Shark Cordless Pro IZ531H Owner's Manual

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control
panel is red.
(Refer to Checking for Blockages section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connectors between handheld, wand, and floor nozzle for debris. Remove any dust or material in the
connectors.
• Check clog access in wand for any blockages and clear any debris.
• If the issue persists, please contact Customer Service at 1-800-798-7398.
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs. Take care
when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll and press the power button to restart.
Brushroll does not spin.
• Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brushroll to engage. If the brushroll still does not
spin, please contact Customer Service at 1-800-798-7398.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still
do not illuminate, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If recharging
is needed, make sure power is turned off before connecting to the charger.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press power button to restart the vacuum. Make sure the charger is not plugged into the port on the
handheld vacuum.
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
Error code display
Part Fault
on UI PCBA
Motor No Start
Motor Overheat
Motor Overcurrent
Motor
Motor Short
Motor Overspeed
System Comm Error
Nozzle Overheat
Nozzle
Nozzle Short
s h a r kc l e a n . c o m
Battery Indicator Lights on handheld
vacuum are flashing.
• Bottom light is flashing (Fig. A): Battery
needs to be charged.
E2
• Top and bottom lights are flashing (Fig.
B): Battery temperature is not optimal,
E3
so charging is temporarily paused. Leave
E4
battery plugged in and charging will
resume soon.
E5
• If top 2 or bottom 2 lights are flashing (Fig.
E6
C, Fig. D), call Customer Service at 1-800-
E7 798-7398.
F8
F1
Fig. A Fig. B Fig. C
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
8" Crevice Tool
A
18" Flexi Crevice Tool
B
Duster Crevice Tool
C
Dusting Brush
D
Multi-Angle Dusting Brush
E
Anti-Allergen Dust Brush
F
Upholstery Tool
G
Wide Upholstery Tool
H
Pet Multi-Tool
I
Deep-Cleaning Motorized Pet Tool
J
MultiFLEX® Under-Appliance Wand
K
Accessory Bag
L
Li-Ion Charger
M
Lithium Ion Power Pack Battery
N
G
L
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside
flap of the box. To order additional accessories, visit sharkaccessories.com.
Fig. D
A B
D E
H I J
M N
C
F
K
sharkclean.com