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Ruijie Reyee Series Faqs

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Ruijie Reyee Series Access Point
FAQs
Document Version: 1.1
Date: 2022.12.12
Copyright © 2022 Ruijie Networks

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  • Page 1 Ruijie Reyee Series Access Point FAQs Document Version: 1.1 Date: 2022.12.12 Copyright © 2022 Ruijie Networks...
  • Page 2 Ruijie Networks reserves the right to modify the content of the document without any notice or prompt. This manual is designed merely as a user guide. Ruijie Networks has tried its best to ensure the accuracy and reliability of the content when compiling this manual, but it does not guarantee that the content of the manual is completely free of errors or omissions, and all the information in this manual does not constitute any explicit or implicit warranties.

  • Page 3: Preface

    Intended Audience This document is intended for:  Network engineers  Technical support and servicing engineers  Network administrators Technical Support  Official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee  Technical Support Website: https://www.ruijienetworks.com/support  Case Portal: https://caseportal.ruijienetworks.com  Community: https://community.ruijienetworks.com ...
  • Page 4  The example of the port type may be different from the actual situation. Please proceed with configuration according to the port type supported by the product.  The example of display information may contain the content of other product series (such as model and description).

  • Page 5: Table Of Contents

    1.2 How Do I Log In to a Reyee AP? ....................1 1.3 How Do I Log In to a Reyee AP Through Ruijie Cloud App? ............ 1 1.4 What Can I Do If I Fail to Log In to the Eweb Management System? ........4 2 FAQs About Passwords ........................
  • Page 6 8 FAQs About Wireless Configuration ....................20 8.1 What Is the Default Wi-Fi Name of a Reyee AP?..............20 8.2 What Can I Do If SSID Configuration on Ruijie Cloud Fails to Be Synchronized to a Reyee Device? ............................ 20 8.3 How Is a Wireless Client Blocked on a Reyee AP? ..............
  • Page 7 9 FAQs About Guest Wi-Fi ......................... 30 9.1 What Is Guest Wi-Fi? ....................... 30 9.2 How Do I Configure Guest Wi-Fi on Ruijie Cloud App? ............30 9.3 What Can I Do If the System Displays the Message that "The configuration is only supported on the project with gateway?"...

  • Page 8: Faqs About Reyee Ap Login

     Log in to the device in wireless mode. Connect to the default SSID @Ruijie-sxxxx of a Reyee AP. Then log in to the AP using the IP address of 192.168.120.1 or 10.44.77.254. How Do I Log In to a Reyee AP Through Ruijie Cloud App? Ruijie Cloud App provides a quick start to create a network and add devices.
  • Page 9 Cookbook FAQs About Reyee AP Login (3) Connect to the default SSID@Ruijie-mxxxx of a Reyee AP through your phone. (4) Check whether devices are detected. (5) Name the project and enter the management password.
  • Page 10 Cookbook FAQs About Reyee AP Login (6) Finish the WAN configuration and wireless configuration. After the configuration, you can check that devices are all online. Then you can log in to the device through Ruijie Cloud.

  • Page 11: What Can I Do If I Fail To Log In To The Eweb Management System

    Cookbook FAQs About Reyee AP Login What Can I Do If I Fail to Log In to the Eweb Management System? (1) Check that the network cable is properly connected to the LAN port of the device and the corresponding LED indicator blinks or is steady on.

  • Page 12: Faqs About Passwords

    Log in to the Eweb of the AP and choose System > Login > Login Password to change the AP password.  If the AP is online on Ruijie Cloud, you can change the management password on the Eweb of Cloud App. (1) Choose CONFIGURATION > PROJECT.
  • Page 13 (3) In the pop-up window, click Configure Password. (4) Enter a new management password and click Save. Note The management password is used for the Eweb of all devices on the network.  You can also change the password through Ruijie Cloud App.

  • Page 14: What Can I Do If I Forget The Password

    If you manage your Reyee APs on Ruijie Cloud, you can modify the password through Ruijie Cloud.  If the Reyee AP is not deployed on Ruijie Cloud, you can press the reset button on the AP for more than 5s to restore factory settings.

  • Page 15: Faqs About Pppoe Failures

    Cookbook FAQs About PPPoE Failures FAQs About PPPoE Failures What Should I Do If a PPPoE Connection Fails to Be Set Up? (1) In Local Device mode, choose Network > WAN and click View PPPoE Records to obtain connection logs. (2) Check whether the PPPoE account and password are correct.
  • Page 16 Cookbook FAQs About PPPoE Failures...

  • Page 17: Faqs About Failures To Obtain Ip Addresses

    Cookbook FAQs About Failures to Obtain IP Addresses FAQs About Failures to Obtain IP Addresses What Should I Do If the Device Cannot Obtain an IP Address Through DHCP? (1) In Local Device mode, choose Network > LAN, and click Edit to check the DHCP server configuration. ○...

  • Page 18: Faqs About Slow Internet Access Through Reyee Aps

    Cookbook FAQs About Slow Internet Access Through Reyee APs FAQs About Slow Internet Access Through Reyee What Should I Do If Internet Access Is Slow? Compare test speed results of a PC connected directly to the ISP router or modem and a PC connected to a Reyee device.

  • Page 19: Faqs About Internet Access Failures

    (2) If the device obtains the correct IP address, change the DNS server address to 8.8.8.8 or 8.8.4.4. (3) Remove and reinstall the network cable between the gateway or router and ISP. If the fault persists, start a live chat with Ruijie technical support: Ruijie...

  • Page 20: Faqs About Son

    APs without the need for controllers or Internet access. You can quickly complete device deployment and configuration, remote management, and operation and maintenance of the entire network with Ruijie Cloud App, which greatly reduces the investment of device, labor, and time cost during wireless network construction.

  • Page 21: How Is Son Disabled On Reyee Aps

    Cookbook FAQs About SON (3) Enable Self-Organizing Network and click Save. How Is SON Disabled on Reyee APs? (1) In Local Device mode, choose Overview > Device Details. (2) Click the current working mode to change the working mode.

  • Page 22: How Many Devices Can The Son Support When A Reyee Ap Acts As The Master Device

    Cookbook FAQs About SON (3) Disable Self-Organizing Network and click Save. How Many Devices Can the SON Support When a Reyee AP Acts as the Master Device? The number of devices that can be managed on the SON depends on the maximum number of devices managed by the master device.

  • Page 23: How Does The Son Perform Device Discovery

    What Is the IP Address of the Master Device on the SON? The IP address of the master device is 10.44.77.253. 7.11 What Is the Difference Between the Default SSID @Ruijie-s and @Ruijie-m? @Ruijie-m is generated after the SON established successfully, while @Ruijie-s is generated on a standalone device.

  • Page 24: How Is A Device Specified As The Master Device

    Cookbook FAQs About SON 7.12 How Is a Device Specified as the Master Device? A Reyee EG or Reyee AP in router mode is required to act as the DHCP server, and has SON disabled. (1) Disable the SON function on the DHCP server. Then the DHCP server will work in standalone mode. (2) Configure DHCP Option 43 on the DHCP server: Option 43: #RJ#Master IP.
  • Page 25 Cookbook FAQs About SON (2) If the configuration of the new device has been changed, you need to add it to the SON manually on the web page of the master device. Click Manage of Tip in the top right corner. Select the device you want to add and click Add to My Network.

  • Page 26: The Son Has Been Configured Successfully, But Devices Still Cannot Be Online On Ruijie

    7.14 The SON Has Been Configured Successfully, but Devices Still Cannot Be Online on Ruijie Cloud. Why? (1) Check whether the firmware is the latest. If not, upgrade the firmware. (2) Ping the cloud's default URL (devicereg.ruijienetworks.com) on the device. If the ping operation fails, check the device’s DNS configuration and network connectivity.

  • Page 27: Faqs About Wireless Configuration

    FAQs About Wireless Configuration What Is the Default Wi-Fi Name of a Reyee AP? For a Reyee AP, the default Wi-Fi name is @Ruijie-sxxxx (xxxx is the last four digits of the device's MAC address). What Can I Do If SSID Configuration on Ruijie Cloud Fails to Be Synchronized to a Reyee Device? (1) Check Status and Config Status of the AP.

  • Page 28: How Is A Wireless Client Blocked On A Reyee Ap

    Cookbook FAQs About Wireless Configuration (2) Check whether the SSID configuration is saved successfully. Click Save and check the device configuration again. (3) Check whether the AP version is the latest one. If not, upgrade it. (4) If the configured features are not supported by the Reyee device, configurations are not synchronized to the Reyee device.

  • Page 29: How Are Users Associated With An Ap Isolated On The Same Wi-Fi Network

    Cookbook FAQs About Wireless Configuration (3) Choose Clients (WLAN) > Blacklist/Whitelist > Global Blacklist/Whitelist. You can view the blocked clients on the blacklist. How Are Users Associated with an AP Isolated on the Same Wi-Fi Network? (1) Access the configuration page. ○...

  • Page 30: Users Still Can Communicate With Each Other When Ap Isolation Are Enabled. Why

    Cookbook FAQs About Wireless Configuration Users Still Can Communicate with Each Other When AP Isolation Are Enabled. Why? (1) Ensure that the function is configured on the Eweb of a Reyee device. It will not take effect when you configure this function on the cloud.

  • Page 31: Optimizing The Channel Width

    Cookbook FAQs About Wireless Configuration ○ To configure the slave device, choose Devices, select the target device in the device list, and click SN > Radio Frequency. (2) Choose the best channel identified by Wi-Fi Moho or other Wi-Fi scanning App. Click Save to make the configuration take effect immediately.

  • Page 32: Optimizing The Transmit Power

    Cookbook FAQs About Wireless Configuration 8.6.3 Optimizing the Transmit Power  To configure the master, choose Network (WLAN) > Radio Frequency.  To configure the slave, choose Devices, select the target device in the device list, and choose SN > Radio Frequency.

  • Page 33: Configuring The Client Limit

    Cookbook FAQs About Wireless Configuration than the disconnection threshold, the client will be disconnected from the AP and Wi-Fi network, and has to select a nearer Wi-Fi signal. However, a larger disconnection threshold value indicates that the client is more likely to be disconnected. To ensure Internet access, you are advised to disable the disconnection threshold or set the value to be less than -75 dBm.

  • Page 34: Configuring The Roaming Sensitivity

    Cookbook FAQs About Wireless Configuration Note In SON mode, the client limit refers to the maximum number of clients connected to all Wi-Fi networks. If you want to specify the client limit for one single AP, group the AP and configure the client limit for this group. Alternatively, proceed with the configuration in standalone mode.

  • Page 35: Configuring Wio

    Cookbook FAQs About Wireless Configuration 8.6.7 Configuring WIO Caution  WIO is supported only in SON mode.  The client may be offline during optimization. The configuration cannot be rolled back once optimization starts. Therefore, exercise caution when performing this operation. (1) In Network mode, choose Network >WIO.

  • Page 36: Can Reyee Ap Isolate Users That Connect To The Same Ssid With Different Aps

    Cookbook FAQs About Wireless Configuration Can Reyee AP Isolate Users That Connect to the same SSID with Different APs? A Reyee AP can only isolate users connected to the same AP or the same SSID with the same AP.

  • Page 37: Faqs About Guest Wi-Fi

    By creating a guest Wi-Fi network, guest devices are allowed to access the internet, but are not allowed to connect to the internal network. How Do I Configure Guest Wi-Fi on Ruijie Cloud App? (1) Click the project you want to set for your guest Wi-Fi.
  • Page 38 Cookbook FAQs About Guest Wi-Fi (3) On the Guest Wi-Fi page, set the SSID, password, rate limit, VLAN ID, and IP address pool for the guest Wi-Fi, and click Save. Note All these configurations have their default settings, but you also can customize them. Configuring guest Wi-Fi on the Eweb is of no use.

  • Page 39: What Can I Do If The System Displays The Message That "The Configuration Is Only Supported

    Cookbook FAQs About Guest Wi-Fi What Can I Do If the System Displays the Message that "The configuration is only supported on the project with gateway?" When using the guest Wi-Fi function, ensure that there is an EG router in the project. This is because ACLs need to be configured on the EG router.

  • Page 40: Faqs About Ap Group Configuration

    Cookbook FAQs About AP Group Configuration FAQs About AP Group Configuration 10.1 How Do I Configure Different SSIDs for Different APs on the Same Network? Refer to this link: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1877&highlight=different...

  • Page 41: Faqs About Flow Control

    Cookbook FAQs About Flow Control FAQs About Flow Control 11.1 What Is Flow Control? When LAN ports work at different rates, congestion may occur. This can slow down the network speed and affect the Internet access experience. Enabling port flow control can help mitigate this problem. 11.2 How Do I Configure Flow Control? Local Device mode, choose...

  • Page 42: Faqs About Parameters Of Reyee Aps

    12.3 Do Reyee APs Support the Captive Portal on Ruijie Cloud? Reyee APs do not support the captive portal. For Reyee series products, only Reyee EGs support the captive portal on Ruijie Cloud. 12.4 What Is the Recommended Number of Clients of Reyee APs?

  • Page 43: How Many Ssids Or Wlans Can Be Created On Reyee Aps

    Cookbook FAQs About Parameters of Reyee APs RG-RAP1200(P) 80 = 16 (2.4 GHz) + 64 (5 GHz) RG-RAP2200(E) 48 = 16 (2.4 GHz) + 32 (5 GHz) RG-RAP2200(F) 80 = 16 (2.4 GHz) + 64 (5 GHz) RG-RAP2260(G) 100 = 16 (2.4 GHz) + 84 (5 GHz) RG-RAP6260(G) 100 = 16 (2.4 GHz) + 84 (5 GHz) RG-RAP6262G...

  • Page 44: What Is The Maximum Rate Of 2.4 Ghz And 5 Ghz For Reyee Aps

    Cookbook FAQs About Parameters of Reyee APs RG-RAP6260(G) Supported RG-RAP6262G Supported RG-RAP6202G Supported RG-EAP602 Supported 12.7 What Is the Maximum Rate of 2.4 GHz and 5 GHz for Reyee APs? Model Max Rate (2.4 GHz) Max Rate (5 GHz) RG-RAP1200(F) 400 Mbit/s 867 Mbit/s RG-RAP1200(P)
  • Page 45 Cookbook FAQs About Parameters of Reyee APs RG-EAP602 Built-in omnidirectional antennas (basic gain: 3 dBi)

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