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BT5960
with easy call blocking
and answer machine
Quick Set-up and User Guide
Digital Cordless Phone with Answering Machine
You'll need a Caller Display service from your network provider to use Call Blocking and other
Caller Display enabled features, including accessing your Calls list. Charges may apply.
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Table of Contents
Related Manuals for BT BT5960
Summary of Contents for BT BT5960
- Page 1 BT5960 with easy call blocking and answer machine Quick Set-up and User Guide Digital Cordless Phone with Answering Machine You’ll need a Caller Display service from your network provider to use Call Blocking and other Caller Display enabled features, including accessing your Calls list. Charges may apply.
- Page 2 To make sure your handset gives you the best range and reception, avoid interference by placing it away from any large metal objects like fridge-freezers, microwave ovens, or electronic products such as computers and TVs. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 3 Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your BT5960 if you use any other type of batteries. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
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Page 4: Quick Set Up Guide
• The base station should be plugged into the mains power socket all the time. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... - Page 5 Please use power supply unit item code 066270. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 6 Then gently take the call the helpline on batteries out. 0800 145 6789*. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 7 * Calls made from within the UK mainland network and mobile networks if your main phone socket has two are free. International call costs vary. separate sockets, like these: If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
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Page 8: Table Of Contents
Answer a call using handsfree ....22 Delete numbers from the Block List Switching to handsfree during a call ..22 or to Unblock a number .....28 Redial ..........22 The Block button.......29 If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... - Page 9 Call screening ........44 The Calls List ........37 Playing messages using the handset ..45 Viewing or dialling an entry in the Message playback ......46 Calls List ...........38 If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 10 Holding a three-way call ....58 Turning the handset tones on or off ... 51 Help ..........59 Changing the handset name ....51 Turning the backlight on or off ..52 If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 11 Declaration of Conformity ....65 UK - Radio Equipment Directive Declaration of Conformity ....65 Guarantee .........65 Technical details ........66 Connecting to a switchboard .....66 For your records ........66 If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
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Page 12: Getting To Know Your Phone
In standby, press and hold to dial a saved speed dial number. Long press to make internal calls to other handsets registered to the base. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... - Page 13 End a call or press and hold to turn handset on or off. Add a space when typing. Press and hold to toggle between uppercase and lowercase characters when typing. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
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Page 14: Handset Display
Lets you know the answer machine is on. Flashes if you have new answer machine messages. Lets you know the signal range from your new phone’s base If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 15: Finding Your Way Around Your Phone
Press to select the option Navigation buttons displayed on the screen above Scroll up or down through the button or to confirm entry. the menu options. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 16: Menu Map
Allow VIP Always on Start & end Block list Always on Start & end Change PIN Block Number View Add new Edit Delete Delete All If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... - Page 17 Melody 1-10 Key Tone Docking Tone Base Tone Base Melody Melody 1-5 Base Volume Medium High Melody off Handset Name Auto Pick-up Auto Hang-up Backlight If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 18 Answ Setting Ring delay 2-9 Rings Time Saver Remote Acc. Deactivate Change PIN Activate Hs Screening Bs Screening Calls menu Call Log Calls List Answ Machine If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
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Page 19: Base Buttons
Base light Lights up constantly when the phone is on the base. Flashes when the handset is on a call. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 20: Using The Phone
Auto hang-up On is the default setting. See page 52. caller display service, the caller’s number will show on the display. Press to answer the call. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 21: Mute
1. Type the number you want to call and then press twice. You’ll hear your call on the loudspeaker. Press to switch between the earpiece and loudspeaker. 2. Press to end the call. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 22: Answer A Call Using Handsfree
Viewing and dialling a number in the redial list 1. Press . The last number will show. 2. Press to get to the number you want. 3. Press to connect your call. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 23: Saving A Redial Number To The Phonebook
Deleting the entire redial list 1. Press and then 2. Press until you see Delete all. Press 3. You’ll be asked to confirm. Press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 24: Turning The Handset Ringer On Or Off
The display screen on each handset will show Paging for up to 30 seconds. again to When you’ve found your handset, press stop the ringing. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 25: Block Nuisance Calls
On to block calls from selected call type or Off using and press The call types are; Intern’l Withheld Unavailable Payphone If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 26: Switch Bt Call Blocking On/Off
, Block all is shown. 5. Always On is displayed, press 6. Press Switch BT Call Blocking off Repeat steps above until Off is shown then press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 27: Allow Vip Incoming Calls
Blacklist is shown, then press Block mode is displayed. Press 4. Press until Block List is shown, press 5. Always On is displayed, press 6. Press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 28: Enter A Start And End Time For Block All, Allow Vip And The Block List
Block number is shown, then press 4. Scroll to Delete, press , then use select the number you want to delete. 5. Press , Confirm? is shown, press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 29: The Block Button
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 30: Change The Access Pin
4. Enter the new 4 digit access PIN and press , then enter it again when prompted and press . Saved! will be displayed. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 31: Phonebook
VIP list. If you do, press ; if not, press . Your new entry will be saved. 6. The display will return to New Entry. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 32: Character Map
The first entry will show. 2. Press to scroll through the entries. 3. When the phonebook entry you want shows on the screen, press to dial it. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 33: Searching Alphabetically For A Phonebook Entry
VIP list. If you do, press ; if not, press Your new entry will be saved. 7. Saved! will show on the home screen and you’ll hear the confirmation tone. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 34: Adding A Pause To A Saved Number
Press 4. You’ll be asked to confirm you want to delete the phonebook entry. Press . Deleted will show and you’ll hear a confirmation tone. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 35: Deleting The Entire Phonebook
5. Press . You’ll see Add, then press again. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 36: Dialling A Speed Dial Entry
Dialling a speed dial entry 1. On the keypad, press and hold the speed dial number you’ve assigned your phonebook entry to. Their phone number will be dialled automatically. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 37: Caller Display And The Calls List
Your Calls List will store up to 50 calls. When a payphone it’s full, the newest call will replace the oldest. Ringback = a ringback call If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 38: Viewing Or Dialling An Entry In The Calls List
4. When you get to it, select OK by pressing 5. Save number will show on the display screen. Press 6. Type in the phonebook entry name, using the handset keypad. Press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 39: Deleting An Entry In The Calls List
4. Use the arrow buttons to scroll through the menu until you get to Delete All and press . You’ll be asked to confirm. Press to delete. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 40: Answer Machine
With the pre-recorded messages, you’ll get two options. Answer + Rec lets callers leave a message; Answer only just answers your calls. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 41: Recording Your Own Outgoing Message
Playing the current outgoing message 1. Press to get to the menu. 2. Use the arrow buttons to get to Answ Machine. Press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 42: Recording A Memo
45 and 47. 4. Follow the onscreen prompt and record your memo. Press when you’re finished. 5. Your memo will then be played back to you. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 43: Setting The Answer Mode
If you’ve got Time Saver switched on, when you call in to check your answer machine messages remotely, if you have new messages your phone answers after If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 44: Call Screening
When Base screening is switched on, you’ll hear the caller leaving a message through the base. When Handset screening is on, you’ll hear them through the handset. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 45: Playing Messages Using The Handset
If you’ve got caller display, the number of the caller and the date and time they left the message will be shown on the screen. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 46: Message Playback
, and then use the arrow buttons to scroll through to Answ Machine. Press 2. Press until you get to Delete All. Press 3. You’ll be asked to confirm. Press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 47: Using The Answer Machine From The Base
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 48: Deleting All Played Messages
5. Type your current PIN, press 6. Type in your new PIN and press and then repeat this step. Your new PIN will be saved. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 49: Turning Remote Access On Or Off
2 play all messages 3 play next message 6 delete current message 7 switch answer machine on 8 stop playback 9 turn answer machine off If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 50: Settings
3. Ring Volume will show on your display screen. Press icon will be displayed on the home screen. , then use the arrow buttons to scroll through the volume options and then press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 51: Turning The Handset Tones On Or Off
Handset Name. Press 3. Type in the name you want to give your handset using the keypad and press to save. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 52: Turning The Backlight On Or Off
Up or Auto Pick-Up, then press 3. Press again to go between On and Off. When you get to the option you want, press your changes will be saved. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 53: Base Settings
To change some of the settings on your phone, you’ll need to give your access PIN. This is a four-digit number and the default is set to 0000. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 54: Reset
Reset and then press 3. Reset Confirm? will show on the screen. Press confirm. When your handset has finished resetting, you’ll hear a confirmation beep. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 55: Clock/Alarm
When the alarm goes off, the screen will light up, the alarm will ring at the medium level and Alarm On and the will flash on the display. To switch it off, press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 56: Using Additional Handsets
1. Press , then press to Advanced Set. Press 2. Press until you come to Unregister. Press 3. Type your 4 digit PIN, then press If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 57: Making An Internal Call Between Handsets
3. When the handset answers, announce the caller and then press to transfer the call. If the handset doesn’t answer, press and hold again to talk to your caller. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 58: Holding A Three-Way Call
3. When the other handset answers, you can announce the call and press to connect the calls. 4. If the other handset doesn’t answer, press and hold to talk to your caller again. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 59: Help
• The ringer volume may be switched off. See page 50. • Check that the mains power is correctly connected. • Check your Call Blocking settings. See page 25. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... - Page 60 • The network might not have the caller’s number information. • There isn’t an exact name or number match in your phonebook. Check that you’ve stored the full STD dialling code. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
- Page 61 Help Can’t register a handset to a base • You can register up to four handsets to your BT5960 base. Check that you haven’t gone over the limits. • Check that you’ve entered the correct system PIN number (default PIN 0000).
- Page 62 • Non-BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). • To buy extra handsets, call us on 0800 145 6789*. Billing enquiries Please see the phone number shown on your BT bill. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp...
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Page 63: General Information
• Electronic devices hate liquids; don’t place devices unplug the power and phone line cord during an and power adapters in damp areas or near sources of electrical storm water or splashes If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 64: Battery Safety Information
– go to recyclenow.com to find the one nearest to you. Please dispose of this carefully and help to protect our planet. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 65: Eu - Radio Equipment Directive Declaration Of Conformity
If you bought the product more than 28 days ago, we might replace it with a refurbished or repaired one. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... -
Page 66: Technical Details
PBXs and some BT Calling Features, or those services available via your network provider. The BT5960 supports time break recall but not earth loop recall. If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp... - Page 68 © British Telecommunications plc 2021. We’re registered in England at 81 Newgate Street, London, EC1A 7AJ, UK (company number 1800000). * Calls made from within the UK mainland network and mobile networks are free. International call costs vary. BT5960 (04/21) Issue 1...
Need help?
Do you have a question about the BT5960 and is the answer not in the manual?
Questions and answers
Cordless phone not working after broken line restored.
@John Griffin
The BT5960 cordless phone may not be working after the broken line was restored because it may need to be reset. Place the handset back on the base for ten seconds and try again. If it still doesn’t work, disconnect the batteries and mains power for ten minutes, then reconnect and try again. Also, ensure the mains power is correctly connected and the batteries are charged.
This answer is automatically generated
how to change ringer tone on anwser phone base
To change the ringer tone on the BT5960 answer phone base:
1. Press the button to enter the menu.
2. Scroll to "Base Tone" and press the select button.
3. Use the arrow buttons to choose a tone from Melody 1 to Melody 5 or select "Melody Off."
4. Press the select button to save your choice.
This answer is automatically generated
How do I make a space in a numbef
To insert a space when entering a number on the BT5960, press the 0 key.
This answer is automatically generated
Which button do I press to make a space when putting in a landline number
To add a space when entering a landline number on the BT BT5960, press 0.
This answer is automatically generated