PAX Q25 - Pos Terminal Quick Setup Guide

Contents Checklist

Note: Product images shown may be different than actual product received

Please check the components after unpacking. If any are missing, or if there is a page missing from the product manual, etc., please contact the dealer.

Product Description

Instruction

The following sections cover basic operating instructions.

Power Connection

Reset

The Q25 provides two reset options:

1. When the application is down, press and hold the 'X' button for 3 seconds and confirm on the LCD screen; the operation system and application will reset.
2. When the operation system is down, please disconnect and reconnect the power cable to restart the device.

USB and PIN Pad Connection

The Q25's 2x7pin communication supports PIN Pad connection as well as USB data connection for downloading and debugging purposes. The 2x7 pin communication port is the default port for USB and PIN Pad connection.

SAM Card Installation

The Q25 has three SAM card slots. These card slots are normally hidden under the back cover. In order to install a SAM card into any of these slots, insert a card into the card slot with the contacts facing upwards and the clipped corner of the card facing forward and to the right.

Card Readers

The Q25 comes with a Magnetic Stripe Reader, a Smart Card Reader, and a Contactless Card Reader.

Magnetic Stripe Card

Slide the card through the card reader slot from top to bottom or from bottom to top with the magnetic strip oriented towards the body of the device. Make sure that the card is fully inserted into the card reader while swiping the card.

Smart Card Reader

Insert the card fully into the reader with the metallic contacts facing up and towards the device. Make sure that the card is fully inserted into the card reader while scanning the card.

Contactless Card Reader

The contactless card reader reads cards and devices placed roughly within an inch (2.5 mm). For best results, place as close to the reader as possible and center the card over the indicated area at the back of the terminal.

Environment

Cleaning the Device

• Do not use industrial strength or abrasive cleaner as it may damage or scratch the screen.
• Do not immerse the device in water or liquid.
• Do not spray water or cleaner into EMV Card Reader or ports.
• To clean the screen, apply distilled water or mild glass cleaner onto a soft, lint-free cloth and gently wipe terminal.

Terminal Installation and Usage Tips

1. If any cables become damaged, seek a replacement.
2. Before inserting card, please check the inside and periphery of the IC card slot. If there is any suspicious object, please report to the related administrator.
3. Do not insert unknown materials into any port on the Q25; this may cause serious damage.

4. If repairs are required, please contact a professional technician instead of attempting them on your own.
5. Avoid exposing the device to an excessively hot, dusty, or strong electromagnetic environment.
6. Do not vibrate, shake, or drop the device.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

PIN Security Tips

It is highly recommended to enter password as following ways:

1. Set device up with privacy shields to block others' sight from PIN pad entry.
2. Place the POS terminal at an appropriate angle to make it difficult to see the PIN.
3. Keep terminal out of video surveillance's line of sight.
4. Paste text instructions to remind the customers to shelter with body or palm when entering PIN.
5. Merchants can also choose other ways to protect PIN information.