Do you have a question about the D2 PHASER and is the answer not in the manual?
Questions and answers
Lotfi BEN TAHAR
February 24, 2025
After turning on the D2 phaser and then opening diffract commander for further proceed the operations, the following messages appear:
"Generator safety error"
Generator powered down by safety board"
And therefore the xray won't be turned on
Please help me how to fix the problem.
Tanks a lot
1 comments:
Mr. Anderson
February 24, 2025
To fix the "Generator safety error" and "Generator powered down by safety board" messages on the Bruker D2 PHASER, follow these steps:
1. Identify and Resolve the Error Condition - The safety system detects unsafe conditions such as overvoltage, undercurrent, or a fault in the generator. - Check for issues like power supply faults, arc faults, or mismatched voltage values.
2. Reset the Safety System - Open the menu: Tools / SafetyBoard. - Click the "get control" icon in the upper left corner. - Click the "reset" icon. - Enter the valid password in the prompt and click "send". - The reset procedure will take approximately 10 seconds and perform self-tests.
3. Verify Normal Operation - If the error condition is cleared, the safety system will return to normal operation. - If the issue persists, further troubleshooting of the power supply and generator components may be required.
This process ensures the system is safe before resuming operation.
This answer is automatically generated
Lotfi BEN TAHAR
February 24, 2025
Thank u for your quick reply.
But how to check for the 1st step you mentioned above? To further go to the next steps.
In fact for the xray tube the current is displayed 10 and voltage 30 and I cannot increase the current to the true value wglh8ch is normally 30.
1 comments:
Mr. Anderson
February 24, 2025
The Bruker D2 PHASER X-ray tube operates with a generator, and the recommended settings for Cu-radiation are 30kV and 10mA. However, the context does not specify a direct method to check the current and voltage settings on the instrument. You may need to refer to the display or control keys for this information.
This answer is automatically generated
Lotfi BEN TAHAR
February 24, 2025
Sorry I cannot understand the last instruction you propose"you may need..."
Please can u explain further
Lotfi BEN TAHAR
March 14, 2025
Dear Sir/Mrs
The XRD patterns of my samples show abnormal profile at the beginning and at the end as can be seen in Fig. 1 in the attached. Further, by converting the “.brml” data file into another form such as “.xrdml” it appears also an abnormal other profile (Fig.2).
Please help me to solve the problem.
Regards
2 comments:
Mr. Anderson
March 14, 2025
Abnormal XRD patterns in samples analyzed with the Bruker D2 PHASER could be caused by several factors:
1. Improper Sample Preparation – Poorly ground or inhomogeneous samples can lead to inconsistent diffraction patterns. 2. Incorrect Sample Positioning – Misalignment in the sample holder may cause peak shifts or broadening. 3. Malfunctioning Safety System or Radiation Shielding – If the safety system is not functioning properly, X-ray output may be affected. 4. X-ray Tube Issues – A damaged or aging X-ray tube may lead to irregular intensity or unexpected artifacts. 5. Goniometer Misalignment – Misalignment of the goniometer can cause incorrect peak positions. 6. Detector Issues – A malfunctioning or improperly calibrated detector may lead to signal distortions. 7. Power Supply Problems – Unstable power input can affect the performance of the X-ray source and electronics. 8. Environmental Factors – Vibrations, temperature changes, or humidity fluctuations can introduce noise or peak shifts.
If abnormal patterns are observed, it is recommended to check the sample preparation, verify instrument alignment, and ensure that all safety and shielding components are functioning correctly.
This answer is automatically generated
Lotfi BEN TAHAR
March 14, 2025
But how can I process to check for these issues and is there any order in checking the different plausible causes outlined above. I **** not an expert and there is no technician in our Lab at present, and we are urgently in need for XRD apparatus.
Need help?
Do you have a question about the D2 PHASER and is the answer not in the manual?
Questions and answers
After turning on the D2 phaser and then opening diffract commander for further proceed the operations, the following messages appear: "Generator safety error" Generator powered down by safety board" And therefore the xray won't be turned on Please help me how to fix the problem. Tanks a lot
To fix the "Generator safety error" and "Generator powered down by safety board" messages on the Bruker D2 PHASER, follow these steps:
1. Identify and Resolve the Error Condition
- The safety system detects unsafe conditions such as overvoltage, undercurrent, or a fault in the generator.
- Check for issues like power supply faults, arc faults, or mismatched voltage values.
2. Reset the Safety System
- Open the menu: Tools / SafetyBoard.
- Click the "get control" icon in the upper left corner.
- Click the "reset" icon.
- Enter the valid password in the prompt and click "send".
- The reset procedure will take approximately 10 seconds and perform self-tests.
3. Verify Normal Operation
- If the error condition is cleared, the safety system will return to normal operation.
- If the issue persists, further troubleshooting of the power supply and generator components may be required.
This process ensures the system is safe before resuming operation.
This answer is automatically generated
Thank u for your quick reply. But how to check for the 1st step you mentioned above? To further go to the next steps. In fact for the xray tube the current is displayed 10 and voltage 30 and I cannot increase the current to the true value wglh8ch is normally 30.
The Bruker D2 PHASER X-ray tube operates with a generator, and the recommended settings for Cu-radiation are 30kV and 10mA. However, the context does not specify a direct method to check the current and voltage settings on the instrument. You may need to refer to the display or control keys for this information.
This answer is automatically generated
Sorry I cannot understand the last instruction you propose"you may need..." Please can u explain further
Dear Sir/Mrs The XRD patterns of my samples show abnormal profile at the beginning and at the end as can be seen in Fig. 1 in the attached. Further, by converting the “.brml” data file into another form such as “.xrdml” it appears also an abnormal other profile (Fig.2). Please help me to solve the problem. Regards
Abnormal XRD patterns in samples analyzed with the Bruker D2 PHASER could be caused by several factors:
1. Improper Sample Preparation – Poorly ground or inhomogeneous samples can lead to inconsistent diffraction patterns.
2. Incorrect Sample Positioning – Misalignment in the sample holder may cause peak shifts or broadening.
3. Malfunctioning Safety System or Radiation Shielding – If the safety system is not functioning properly, X-ray output may be affected.
4. X-ray Tube Issues – A damaged or aging X-ray tube may lead to irregular intensity or unexpected artifacts.
5. Goniometer Misalignment – Misalignment of the goniometer can cause incorrect peak positions.
6. Detector Issues – A malfunctioning or improperly calibrated detector may lead to signal distortions.
7. Power Supply Problems – Unstable power input can affect the performance of the X-ray source and electronics.
8. Environmental Factors – Vibrations, temperature changes, or humidity fluctuations can introduce noise or peak shifts.
If abnormal patterns are observed, it is recommended to check the sample preparation, verify instrument alignment, and ensure that all safety and shielding components are functioning correctly.
This answer is automatically generated
But how can I process to check for these issues and is there any order in checking the different plausible causes outlined above. I **** not an expert and there is no technician in our Lab at present, and we are urgently in need for XRD apparatus.