Troubleshooting - Samsung AC-347HPAWQ Series User Manual

Troubleshooting

Before reporting the problems of your appliance, please check the trouble shooting table below.
Problem
The air purifier with
humidification function
does not work at all.
HEPA filter or deodorization
filter exchange display is on
continuously.
Odor is generated.
Water is not supplied.
The humidity level does not
go up to set humidity level
in humidification mode.
The water bottle runs out
of water but [Water supply]
light is not lit up.
Breeze is generated but the
moisture is not.
Less moisture is generated.
Strange noise is generated.
Error is indicated.
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• Check if there is a power failure. After checking the status of power supply, operate the appliance
again.
• Check if the power plug is properly connected. Insert the power plug into the wall socket
correctly and operate the appliance again.
• Check if the power socket has a problem and use another socket.
• Check if the upper cover is correctly closed.
• Check if you pressed the [ ] button and the [
3 seconds. When exchanging the filters, press the [
3 seconds until you hear a beep sound.
• Check if you haven't cleaned the appliance for a long time or used stale water. Clean the water
bottle, humidification filter and the interior of the appliance.
• Check if the odor is similar to that of chlorine.
• The odor may be from the chlorine contained in the water. (Place the water outside for about one
day and then supply the water again.)
• Check if the pre filter is dirty and then clean the pre filter.
• Check if the odor is generated from HEPA filter or deodorization filter and then change the two
filters.
• Check if the water bottle is properly fitted into the water bottle box.
• Check the water supply after removing the purification filter from the water bottle.
• Check whether the indoor room is warm or windows are open.
• Especially, the humidity level is very low in the winter as the appliance is used in a sealed room.
Therefore, the current humidity level might not go up to the high humidity level set by users.
❋ ❋ This is not the product malfunction, but just the difference depending on the usage
environment.
• Check if water remains in the tray. When the water in the tray is removed, the water supply light [
] will be lit up as well as the water bottle. After removing all the water in the tray, operate the
applaince and check whether the [
• Check if the humidification mode is off. If the humidification light is off, the humidification
function will not work, so after checking it, change it to the humidification mode.
• Since this appliance is an evaporative air purifier with humidification function, the vapor is
invisible. Even if you cannot see the vapor from the appliance, do not worry about product
malfunction.
• Check if you used well / spring water and then change it to tap water.
• Check if the water in the water bottle is freezing or too cold. Use water of 7 °C~15 °C after
10~15minutes is passed. When using the water lower than 6 °C, product malfunction may occur.
• Check if the hydrulic turbin fits correctly. When putting the turbin into the appliance, the side
with toothed wheel should look forward.
• Check if it is electrical noise. The electrical noise may be generated during the ion production.
Therefore, do not worry about malfunction with this noise.
Check if the hydraulic turbine and tray are dirty with white
• Check if it is mechanical noise.
powder. Purchase a new water purification filter and replace it. Clean the humidification
hydraulic turbine and tray on a regular basis. Especially, when there is white powder
around the groove of the humidification hydraulic turbine gear part, clean it with a soft
brush as the white powder causes a noise.
• Are the hydraulic turbin or tray dirty with white powder?
• messagess are displayed on the timer diplay of the control panel. In this case, the
appliance has a certain problem, so contact the service center.
Solution
] button at the same time for more than
] button and the [
] light is lit up in 3~5 minutes.
] button for
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2013-07-31 오전 10:27:07