Troubleshooting - Samsung AC-M50ANSA Series User Manual

Troubleshooting

Before reporting the problems of your air purifier, please check the below trouble shooting table.
Problem
The air purifier does
not work at all.
Air louver does not operate
Odor is generated.
The air contamination level
or virus doctor display on the
control panel is not lit up.
Pre-filter cleaning alarm is on
continuously.
Air contamination level is
suddenly turned to orange
or red color during the
operation of a humidifier and
air purifier at the same time.
AC-M50ANSA Series_IB_EN_33977A(4).indd 19
Check whether there is a power failure. After checking the status of power supply,
operate the air purifier again.
Check that the power plug is properly connected. Insert the power plug into the
wall socket correctly and operate the air purifier again.
Check the power socket and use another socket.
Check whether the filter box door is open. If the filter box is open, the air purifier
will not operate.
Check whether the [ ] is shown on the off time display of the air purifier. If so, it
means the air purifier has a problem and you should contact a service center.
Check whether you select Auto/Sleep mode or you press [Speed] button. In this
condition, the air louver does not operate. If you want to operate the air louver,
press [Mode] button and operate the air purifier in Dust / Deodo mode.
Check whether there is heavy smoke or severe unpleasant odor which may
decrease the air purifying capacity. Ventilate your home and operate the air
purifier again.
Check whether the strange smell is generated from deodorization + DNA filter
and replace the deodorization + DNA filter.
Check whether the strange smell is generated from Dust collecting filter and
replace the Dust collecting filter.
Check whether you have selected Sleep mode. When the air purifier is in Sleep
mode, the air contamination level and virus doctor display will be automatically
off. Therefore, do not worry about the product malfunction with this
Check whether you press [Reset] button after cleaning the pre-filter. After you
clean the pre-filter, you should press [Reset] button for more than 2 seconds.
Check whether the humidifier is operating near the air purifier. The fine vapor
particle from a humidifier might be attached to surface of the sensor and this
makes the contamination level display orange or red color. Therefore, do not
worry about the product malfunction with this.
(Leave proper space between the humidifier and the air purifier so that the vapor
particle of the humidifier will not go into the sensor of the air purifier.)
Solution
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2013-07-08 오후 6:07:07