Schluter Systems DITRA-HEAT-E-RS1 User Manual
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Schluter Systems DITRA-HEAT-E-RS1 User Manual

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Schluter
-DITRA-HEAT-E-RS1
Smart Thermostat
User Manual

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Summary of Contents for Schluter Systems DITRA-HEAT-E-RS1

  • Page 1 ® Schluter -DITRA-HEAT-E-RS1 Smart Thermostat User Manual...

  • Page 2: Table Of Contents

    Create account Filling out the account creation form Activating the account Forgot password Resetting the password Confirming the password reset Creating a location Adding a location Understanding the dashboard Locations Devices Notifications ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 3 Consumption history graphs – Device Consumption history graphs - Location Device schedule Setting a schedule for a device Scenes Creating a scene Editing/deleting a scene Activating a scene Menu Geofencing Geofencing settings ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 4 Random Wi-Fi disconnection Thermostat’s display is missing segments, or some segments are more pale. Thermostat’s display is off. The floor is not heating even if the setpoint is above the temperature read. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 5 The thermostat will not connect to the Wi-Fi after the customer changed the network name or password. A buzzing sound is coming from the thermostat’s base. The time and weather are not accurate or not present. Notes ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 6: Navigation

    Press the center button to confirm the selection and move to the next option. • Pages: Temperature unit, Control, Floor limit max, Aux output, Floor sensor, Diagnostics • After 30 sec of inactivity, returns to the main display. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 7: Factory Reset

    Designed to increase the floor heating thermostat’s surface coverage when it exceeds 15 A • Equipped with a built-in ground fault circuit interrupter (Class A GFCI) • Possibility to connect up to 10 expansion units per thermostat ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 8: Schluter Smart Thermostat App

    If in the English version, the word will be displayed to switch to French, and if in the French version, the word will be displayed to switch to English. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 9: Create Account

    - Must comply with the requirements listed above the field : Confirmation of the user's password - Must match the password entered in the field above : Language displayed in the app - English or French ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 10 . They must check the boxes to continue with the account creation. Once the user has filled out all the fields, the button will become active and must be clicked to continue. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 11: Activating The Account

    The user will receive an email with an activation code, which they must enter in the field intended for this purpose and then click OK. They will then be able to access their account, create a location and add devices to their newly created location. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 12: Forgot Password

    : Code received by email to confirm the password change Once the user has filled out all the fields, the button will become active and must be clicked to continue. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 13 ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 14: Creating A Location

    : Icon to be displayed in the app for this location Once the user has filled out all the fields, the Save button will become active and must be clicked to continue. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 15: Understanding The Dashboard

    The user can also add more devices to their account with the button. Notifications By clicking the , the user can access the notifications history. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 16: Tools

    Scenes - Takes the user to the scenes tool to create, edit or delete scenes (scenes are used to quickly change one or multiple device’s modes or setpoints at once). Menu - Access the menu to navigate in different sections of the app. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 17: Add A Device

    + Add Device. Information will be displayed on the user's mobile device. They can click Next once they have read the information and are ready to move forward with the installation. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 18 Once the thermostat is found, after a brief moment, a small window will appear asking the user if they want to connect to the thermostat. The user must tap ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 19 If not, refer to the troubleshooting guides. To complete the installation and access the newly installed thermostat, the user must click on Finish. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 20: Device Action Page

    Off - Thermostat will not call for heat regardless of the room/floor temperature. Frost safe - The thermostat will ensure the room/floor temperature remains at or above 5°C/41°F ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 21: Tools

    : Name of the device - Default name is DITRA- HEAT-E-RS1 : Room in which the device is installed - The room is displayed on the device's tile on the dashboard and in the device action page. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 22: Configuration

    If set to OFF, your thermostat will change its setpoint once the programmed period arrives. : Locks or unlocks the thermostat's touch buttons - If locked, the user will not be able to change the setpoint from the device ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 23 Away mode - Can be triggered by manually changing the location's status or via geofencing : Enable to receive a notification in case of a GFCI alert : Load connected to the thermostat - This is automatically calculated by the device and cannot be edited ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 24: Advanced

    Available offset range: -10°C to +10°C per step of 0.5°C/ -18°F to +18°F per step of 1°F ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 25: Info

    : Auxiliary output's connected load, can be entered manually Info This section includes different information about the user's device. Information such as the software version, Wi-Fi strength and identifier can be useful to troubleshoot issues. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 26: Consumption History

    1 hour period, while in the 30 days view, you see the average temperature of the day, as well as the minimum and maximum temperatures. The user can decide to view the consumption history with the value in kWh or in dollars. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 27: Consumption History Graphs - Location

    Clicking on a device in that summary will take the user to that device's individual history graph. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 28: Device Schedule

    There can be up to 8 programmed periods per day and they can be different for every day of the week if desired. The user can copy the schedule of a specific day to other days, and the schedule of a thermostat to other thermostats in the same location. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 29: Scenes

    At the bottom of the page, there is a preview of how the scene's tile will be displayed in the app Once all the fields have been populated, the user will click on SAVE. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 30: Editing/Deleting A Scene

    The editable fields are the same as those the user filled out when creating a scene. The user can also delete a scene by clicking the Delete button at the bottom of the page. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 31: Activating A Scene

    Support: Access the support page of Schluter Systems' website Logout: Log out of the current active session Closes out of the menu and takes the user back to the previously displayed page ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 32: Geofencing

    If the user has created sub users, they will see the sub users' mobile devices that trigger geofencing under Other devices. This section cannot be viewed by a sub user. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 33: Account Settings

    Account settings Account info : User's first name : User's last name ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 34: Display Options

    - The user can select between 12 h and 24 h. : Temperature format to be used in the app - The user can select between Fahrenheit and Celsius. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 35: Sub-Users

    This completely deletes the sub-user's account, and in the event where the account owner would want to give access to that person again, they would have to create a sub-user for them again. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 36: Email And Password Management

    The user can modify the password they use to log in to their account. To do so, they need to enter their new desired password, confirm it, then enter their current password to approve the change. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 37 ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 38: Account Deletion

    On this screen, the user will see the locations in their account. They can click the tile of a location to access its dashboard, they can add a location or edit/delete a location. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 39: Editing/Deleting A Location

    If the user wishes to control the devices that were previously installed in this location again, they will have to re-install them. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 40: Connected Platforms

    Connected platforms Compatible connected platforms The DITRA-HEAT-E-RS1 is compatible with Google Home, Amazon Alexa and Apple Home. In the app's Connected platforms section, the user can click each of the connected platforms' tile to see the status of the link with said...

  • Page 41: Connecting With Google Home

    1. The user will first press Connect from the Schluter Smart Thermostat app. 2. They will then be prompted to open from a browser or the Google Home app. They should select the Google Home app. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 42 Continue. 4. They will click on ALLOW when asked if they want to grant Google Home permission to control their ecosystem. 5. The user must wait while both apps are linked. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 43 8. They can then click the thermostat's tile in the Google Home app and control its setpoint and also give voice commands to the Google assistant. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 44: Connecting With Alexa

    Connecting with Alexa 1. The user will first press Connect from the Schluter Smart Thermostat app. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 45 2. They will then be prompted to open from a browser or the Amazon Alexa app. They should select the Amazon Alexa app. 3. From the Amazon Alexa app that just opened, they will click LINK to continue. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 46 The user clicks on FINISH. 6. They can then click the thermostat's tile in the Amazon Alexa app and control its setpoint and also give voice commands to Alexa. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 47: Connecting With Apple Home

    Connecting with Apple Home The user opens the Apple Home app. 2. They click on the Add accessory button. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 48 3. The camera will turn on and they will have to scan the setup code that was provided in the packaging. 4. The screen will confirm they are trying to add a thermostat. They will have to press the Add to Home button. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 49 5. The app will connect to the thermostat to add it to the home; it might take a brief moment. 6. The user will be asked to select the room in which the device is installed, then click on Continue ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 50: Notifications

    By clicking on the anywhere where it shows up in the app, the user will open the notifications history. All the notifications received by the user will be displayed in this section. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 51 The user can delete the notifications they don't judge relevant anymore by clicking . They will then be able to select the notifications they want to delete individually or they can delete all of them at once. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 52: Support

    Support ERROR CODES OL – E1 – E2 – HH -LL – E25 – E26 – GFCI Fault – E15 – E16 – E17 – E18 – E 19 COMMON CASES Unable to connect to Wi-Fi – Random Wi-Fi disconnection – Thermostat’s display is missing segments or some segments are more pale –...
  • Page 53 Perform a reset of the circuit breaker: heat. 1. Find the circuit breaker connected to the unit. 2. Disable it. 3. Wait about 30 seconds. 4. Reactivate the circuit breaker. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 54 If resetting the GFCI did not eliminate the problem and the GFCI trips again, then this indicates either the heating cable is short circuited and needs to be investigated for a possible repair, or the thermostat is defective. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 55 If not, perform a reset of the circuit breaker. component. 1. Find the circuit breaker connected to the unit. 2. Disable it. 3. Wait about 30 seconds. 4. Reactivate the circuit breaker. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.
  • Page 56 15 amps. Verify that no external heat source influences the thermostat, and/or the electrical junction box is large enough to accommodate all the wiring. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 57: Common Cases

    Thermostat’s display is missing segments, or some segments are more pale. Causes Solution Please contact the Customer Support Team at 800-472-4588 (US) or 800- There is an issue with the thermostat’s components. 667-8746 (Canada). ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 58: Thermostat's Display Is Off

    Reset the thermostat’s GFCI. If it triggers again, contact an electrician to A GFCI fault has been triggered. have your installation verified. The floor heating system is defective. Contact an electrician to have your installation verified. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 59: Temperature Read By The Sensor Isn't Accurate

    The thermostat will not connect to the Wi-Fi after the customer changed the network name or password. Causes Solution The thermostat is still trying to connect to the Wi-Fi Open the app and reinstall the thermostat using the new credentials. network with the old credentials. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 60: A Buzzing Sound Is Coming From The Thermostat's Base

    The thermostat has not been connected to the app. Connect the thermostat to the app. The postal/Zip code in the app isn’t the right one. Verify the postal/Zip code and update it if needed. ©2022 Schluter Systems L.P. and affiliates. All rights reserved.

  • Page 61: Notes

    Notes Schluter Systems L.P. • 194 Pleasant Ridge Road, Plattsburgh, NY 12901-5841 • Tel.: 800-472-4588 • Fax: 800-477-9783 Schluter Systems (Canada) Inc. • 21100 chemin Ste-Marie, Ste-Anne-de-Bellevue, QC H9X 3Y8 • Tel.: 800-667-8746 • Fax: 877-667-2410...

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