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Troubleshooting
Related Manuals for Schluter Systems DITRA-HEAT-E-WiFi
Summary of Contents for Schluter Systems DITRA-HEAT-E-WiFi
- Page 1 67752A 02/18 (JRK) Schluter -DITRA- ® Fri 3:29 PM 71° HEAT-E-WiFi WiFi Touch Thermostat Interactive User Manual > > www.schluter.com Contents Contents © 2018. All rights reserved. Used under license by Schluter-Systems L.P. © 2017. All rights reserved. Used under license by Schluter-Systems L.P.
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Page 2: Table Of Contents
1. Contents 10.4 Installer Settings ..2. Menu Overview 9. Operating Choices ......10.4.1 Adaptive Function . -
Page 3: Menu Overview
2. Menu Overview Menu Structure User Settings Installer Settings Child Lock Child Lock Adaptive Function Adaptive Function Menu Display Brightness Display Brightness Open Window Open Window Heating Schedule Heating Schedule Screen Saver Screen Saver Sensor Application Sensor Application Energy Use Energy Use Energy Tari Energy Tariff... -
Page 4: Introduction
3. Introduction Congratulations on the purchase of your new WiFi Touch The thermostat comes with a preset heating schedule Thermostat. We hope that you will enjoy the ease of use that is suitable for most homes. Unless you change the o ered by the touchscreen and the intuitively designed settings, the thermostat will operate according to this user interface. -
Page 5: General Operation
4. General Operation The thermostat has two physical buttons. A ground fault (GFCI) test button is located on top of the thermostat, and a power/reset button is located on the right side of the thermostat. Test the GFCI monthly. The test has no influence on the settings; data, including time and date, will be stored. -
Page 6: Navigation Buttons
4.1. Navigation Buttons Accept/Back/Cancel/Arrow Up/Arrow Down/Arrow Left/Arrow Right Whenever you change a parameter setting, you must tap the “Accept” button for the thermostat to acknowledge the change. “Accept” is shown on the screen as “√”. “Back” is shown on the screen as a button marked with a hollow arrow pointing to the left. -
Page 7: Ground Fault: (Gfci) 1/2
5. Ground Fault: (GFCI) 1/2 The GFCI thermostat has a built-in GFCI that ensures personal safety in case of ground faults. It is important that the GFCI is tested monthly. Installation and use must be according to the national and local regulations. Testing the GFCI: Press the “TEST”... -
Page 8: Ground Fault: (Gfci) 2/2
5. Ground Fault: (GFCI) 2/2 The red LED on the right of the thermostat can indicate four di erent GFCI/EGFPD states: 1. LED o – NORMAL state. 2. LED flashing slowly (once every two seconds) – TRIGGERED state. Try pressing the “Standby/Reset”... -
Page 9: Icons 1/2
6. Icons 1/2 Icon Meaning Icon Meaning Icon Meaning Menu Screen Saver Support Heating Schedule Energy Tari Adaptive Function Energy Use Date Open Window User Settings Time Sensor Application Installer Settings Daylight Saving Time Sensor Type WiFi Settings Unit Floor Protection Floor Sensor Child Lock Language... -
Page 10: Icons 2/2
6. Icons 2/2 Icon Meaning Icon Meaning Factory Reset Copy to Accept “Adjust… for a few days” in the future is activated icons Back Heating is activated Cancel Heating is activated with adaptive mode Arrow Up Note Arrow Down Try Again Arrow Left WiFi connection Arrow Right... -
Page 11: Startup Wizard
7. Startup Wizard When the system has been installed and turned on for the first time, or after you have performed a factory reset, the system will run a Startup Wizard. The Wizard will take you through tests, which ensure that the thermostat is fully functional. -
Page 12: Set The Language
7.1 Set the language First you must set the language. The chosen language will become the default language for the thermostat. The language can be changed under Menu/User Settings/Language. 1. Tap the language you prefer. 2. Tap the “Arrow Right” button to continue. <... -
Page 13: System Test
7.2 System Test System Test is an automatic test of the thermostat and sensors. If a test results in “Fail”, please contact your installer. Note: if the thermostat is to operate with an air/room sensor only, the floor sensor test will result in “Fail”’ being shown. 1. -
Page 14: Safety Test
7.3 Safety Test 1. Press the test button on the top of the thermostat. The test is successful if the red light in the test button lights up and a Ground Fault error text is shown on the display. 2. Press the power/reset button on the lower right side of the thermostat to reset the GFCI. -
Page 15: Set The Preferred Temperature Unit
7.4 Set the preferred temperature unit 1. Tap the temperature unit that you prefer. 2. Tap the “Arrow Right” button to continue. The temperature unit can be changed under Menu/User Settings/Unit < < > > PAGE 15 Contents Contents © 2018. All rights reserved. Used under license by Schluter-Systems L.P. -
Page 16: Setting The Load Measurement
7.5 Setting the Load Measurement 1. Set whether or not the thermostat is to automatically measure the load of the underfloor heating element (if set to “OFF”, you will later have to set the floor load manually). 2. Tap the “Arrow Right” button to continue. This setting can be changed later if a factory reset is performed. -
Page 17: Set The Floor Load
7.6 Set the floor load Floor load is used to calculate the energy consumed by the floor heating system. 1. Set the load of the underfloor heating system to be controlled by the thermostat. 2. Tap the “Arrow Right” button to continue. This setting can be changed later if a factory reset is performed. -
Page 18: Set The Sensor Type
7.7 Set the sensor type Choose which floor sensor type is used with the thermostat. 1. Tap the sensor type installed in the floor. 2. Tap the “Arrow Right” button to continue. If you want to use the thermostat with the room sensor only, you must complete the Setup Wizard using “Default”... -
Page 19: Set The Date
7.8 Set the date 1. Tap the “Arrow” buttons to change the values. 2. Tap the preferred date format. 3. Tap the “Arrow Right” button to continue. The date can be changed under Menu/User Settings/Date < < > > PAGE 19 Contents Contents ©... -
Page 20: Set The Time
7.9 Set the time 1. Tap the “Arrow” buttons to change the values. 2. Tap the preferred time format. 3. Tap if you want to synchronize the thermostat time with that of the server, which is set up under WiFi settings. 4. -
Page 21: Set Floor Protection
7.10 Set floor protection Set the floor protection according to the floor type. 1. Tap the preferred limits that are used to protect the floor. 2. Tap “√” to continue Floor protection settings can be changed under Menu/Installer Settings/Floor Protection. <... -
Page 22: Thermostat Activation
7.11 Thermostat activation 1. Tap the “√” button to activate the thermostat. < < > > PAGE 22 Contents Contents © 2018. All rights reserved. Used under license by Schluter-Systems L.P. -
Page 23: Programed Heating Schedule
8. Programed Heating Schedule The thermostat allows you to control the temperature automatically according to a weekly schedule of your choice. The thermostat comes with a preprogramed schedule for easy and economic heating control of most homes, see 11. Factory Settings: Preset Schedule. -
Page 24: Operating Choices
9. Operating Choices 9.1 Scheduled Operation 9.2 Manual Operation 9.2.1 Manual Operation Adjust 9.2.1.1 Adjust... for a few hours 9.2.1.2 Adjust... for a few days 9.2.1.3 Adjust... permanently < < > > PAGE 24 Contents Contents © 2018. All rights reserved. Used under license by Schluter-Systems L.P. -
Page 25: Scheduled Operation
9.1 Scheduled Operation The system will operate in Scheduled Operation unless you choose to override the scheduled events with Manual Operation. During Scheduled Operation, the temperature is controlled automatically according to the programed heating schedule – see “Heating Schedule”. The function of the buttons and symbols shown on the home screen varies according to the chosen operating mode. -
Page 26: Manual Operation
9.2 Manual Operation During Scheduled Operation, you can use the arrow buttons on the home screen to override the programed target temperature/setpoint for Scheduled Operation and to set the required temperature manually. Use the “Arrow Up” or “Arrow Down” button to select the required temperature. The “Return to Schedule”... -
Page 27: Manual Operation Adjust
9.2.1 Manual Operation Adjust Allows you to maintain the displayed target temperature/setpoint or a Manual Override for longer than just to the next event change or for a specific time period. You can use the “Adjust…” options to specify the length of time the displayed target temperature/setpoint should last. -
Page 28: Adjust... For A Few Hours
9.2.1.1 Adjust... for a few hours The “for a few hours...” option lets you determine the length of time the displayed target temperature/setpoint should remain valid. The time set defines when the thermostat will revert to Scheduled Operation. The period of time until the thermostat reverts to Scheduled Operation can be set from 15 minutes and up to 24 hours. -
Page 29: Adjust... For A Few Days
9.2.1.2 Adjust... for a few days The “for a few days...” option lets you determine the length of time the displayed target temperature/setpoint should remain valid. The settings define the thermostat is to start using the chosen target temperature/setpoint and is to revert to Scheduled Operation. -
Page 30: Adjust... Permanently
9.2.1.3 Adjust... permanently The “permanently” option allows you to maintain the displayed target temperature/ setpoint indefinitely, until you manually change the settings. 1. On the home screen, adjust the temperature to the preferred level using the “Arrow Up” and “Arrow Down” buttons. 2. -
Page 31: Thermostat Setup Menu
10. Thermostat Setup Menu Heating Schedule Energy Use User Settings Installer Settings WiFi Settings < < > > PAGE 31 Contents Contents © 2018. All rights reserved. Used under license by Schluter-Systems L.P. -
Page 32: Heating Schedule 1/2
10.1 Heating Schedule 1/2 The heating schedule allows you to control the temperature automatically accord- ing to a programed schedule of your choice. The thermostat comes with a pre- programed heating schedule for easy and economic heating control, see 11. Factory Settings: Preset Schedule. -
Page 33: Heating Schedule 2/2
10.1 Heating Schedule 2/2 6. To change the start time for the event, tap the “Arrow Up” and “Arrow Down” buttons. 7. To change the temperature for the event, tap the “Arrow Up” and “Arrow Down” buttons. 8. To toggle between the event being active or inactive, tap the “The event is ac- tive”... -
Page 34: Energy Use
10.2 Energy Use The “Energy Use” button allows you to read out energy usage data for your underfloor heating system. 1. Tap the “Menu” button on the home screen. 2. Then tap the “Energy Use” button to access the readouts. You can choose between four di erent readouts: •... -
Page 35: User Settings
10.3. User Settings Under User Settings, you can change the settings of the following items. Note: if an item is grayed out, it is not available due to other settings. Child Lock Display Brightness Screen Saver Energy Tari Date Time Daylight Saving Time Unit Language... -
Page 36: Child Lock 1/2
10.3.1 Child Lock 1/2 The child lock prevents children and others from tampering with the thermostat and changing any of its settings. 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. -
Page 37: Child Lock 2/2
10.3.1 Child Lock 2/2 Please note that the child lock will be reactivated when the thermostat returns to screen saver mode – unless it is deactivated under Menu/User Settings/Child Lock. < < > > PAGE 37 Contents Contents © 2018. All rights reserved. Used under license by Schluter-Systems L.P. -
Page 38: Display Brightness
10.3.2 Display Brightness This option allows you to change the brightness of the display. 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. Tap the “Display Brightness” button. 4. -
Page 39: Screen Saver
10.3.3 Screen Saver This option allows you to select the information to be shown on the screen when it is idle. • Large: temperature. Small: date and time. • Large: time. Small: temperature and date. • Screen O . This setting minimizes energy consumption. 1. -
Page 40: Energy Tari
10.3.4 Energy Tari This option allows you to enter the various data used to calculate energy use. The “Energy Use” function uses this information to calculate electricity consumption and the cost of heating for a given period of time. 1. Tap the “Menu” button on the home screen. 2. -
Page 41: Date
10.3.5 Date This option allows you to change the date, which is shown in some screen savers and is used for functions such as “Daylight Saving Time”. 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. -
Page 42: Time
10.3.6 Time This option allows you to change the time, which is used by the clock to control heating schedule events during Scheduled Operation. 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. -
Page 43: Daylight Saving Time
10.3.7 Daylight Saving Time When enabled, the “Daylight Saving Time” function will automatically adjust the thermostat clock to daylight saving time. 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. -
Page 44: Unit
10.3.8 Unit 1. Tap the “Menu” button on the home screen. 2. Tap the “Arrow Right” button to access the second page of User Settings. 3. Tap the “Unit” button. 4. Tap the unit that you prefer: • Celsius • Fahrenheit 5. -
Page 45: Language
10.3.9 Language This option allows you to change the language used on the screen. 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. Tap the “Arrow Right” button to access the second page of User Settings. 4. -
Page 46: Information
10.3.10 Information This option provides a readout containing service information: 1. Tap the “Menu” button on the home screen. 2. Then tap the “User Settings” button to access the various user settings. 3. Tap the “Arrow Right” button to access the second page of User Settings. 4. -
Page 47: Support
10.3.11 Support This option provides information on obtaining support for the thermostat. Please consult the “Troubleshooting” section of this manual before calling for support. If troubleshooting does not help, you should contact your installer. 1. Tap the “Menu” button on the home screen. 2. -
Page 48: User Reset
10.3.12 User Reset “User Reset” is intended for use in case of change of ownership. All your personal settings will be erased, but technical data such as “Floor Load”, “Sensor Type” and “Floor Protection” will be stored in the thermostat for the next owner. -
Page 49: Installer Settings
10.4 Installer Settings Under Installer Settings, you can change the settings of the following items. Note: if an item is grayed out, it is not available due to other settings. Adaptive Function Open Window Sensor Application Sensor Type Floor Sensor Calibration Room Sensor Calibration Floor Protection Factory Reset... -
Page 50: Adaptive Function
10.4.1 Adaptive Function With this feature enabled, the room will already have reached the target/setpoint temperature at the beginning of a scheduled event. After just a few days, the adaptive function will have automatically calculated how much earlier the heating must be turned on to achieve this. Select “OFF”... -
Page 51: Open Window
10.4.2 Open Window This option allows you to enable the “Open Window” function. The thermostat can detect an open window by registering a rapid drop in temperature. With the function enabled, the thermostat shuts o the heating for 30 minutes if an open window is detected. -
Page 52: Sensor Application 1/2
10.4.3 Sensor Application 1/2 This option allows you to choose which sensor is used to control the heating system. • Floor: With this setting, the floor sensor controls the heating system. • Room/Floor Protection: With this setting, the room sensor built into the thermostat controls the heating system while the floor sensor limits heating according to the temperature limits set under Menu/Installer Settings/Floor Protection. -
Page 53: Sensor Application 2/2
10.4.3 Sensor Application 2/2 Floor limit temperatures are set under Menu/Installer Settings/Floor Protection. Note that changes made under “Sensor Application” do not influence the “Floor Protection” settings. Maximum temperature depends on the floor type and temperature unit. 1. Tap the “Menu” button on the home screen. 2. -
Page 54: Sensor Type 1/2
10.4.4 Sensor Type 1/2 This option allows you to choose the type of floor sensor used with the thermostat. You can thus choose to use an existing sensor with the thermostat, e.g. in renovation projects. Choose the sensor actually used from the list. The sensor supplied with the thermostat is listed as: “Default”. -
Page 55: Sensor Type 2/2
10.4.4 Sensor Type 2/2 7. Use the “Arrow Right” or “Arrow Left” button to toggle through the temperatures for which resistance must be set. Then, repeat steps 6-7 until all four resistance values have been set. 8. When all four values are set, tap the “Arrow Right” button. 9. -
Page 56: Floor Sensor Calibration
10.4.5 Floor Sensor Calibration This option allows you to calibrate the floor sensor. You can calibrate the sensor if the temperature reading di ers from the actual floor temperature. Note that changes to floor sensor characteristics may damage certain floors. You can calibrate the sensor with ±17°F or ±10°C in steps of 1°F or 0.5°C in the following way: 1. -
Page 57: Room Sensor Calibration
10.4.6 Room Sensor Calibration This option allows you to calibrate the room sensor. You can calibrate the sensor if the temperature reading di ers from the actual room temperature. Note that changes in room sensor characteristics may damage certain floors. You can calibrate the sensor with ±17°F or ±10°C in steps of 1°F or 0.5°C in the following way: 1. -
Page 58: Floor Protection 1/2
10.4.7 Floor Protection 1/2 This option ensures that the floor temperatures are kept within range. There are three di erent settings: • Tile – the maximum floor temperature is set to 104°F/40°C • Laminate – the maximum floor temperature it set to 82°F/28°C Note that floor temperature can rise by no more than 1.67°F/0.93°C per 10 minutes when Laminate is chosen. -
Page 59: Floor Protection 2/2
10.4.7 Floor Protection 2/2 1. Tap the “Menu” button on the home screen. 2. Then tap the “Installer Settings” button to access the various installer settings. 3. Tap the “Arrow Right” button to access the second page of Installer Settings. 4. -
Page 60: Factory Reset
10.4.8 Factory Reset This option allows you to restore the thermostat to factory settings. Note! This action cannot be undone, and all of your personal settings will be lost. 1. Tap the “Menu” button on the home screen. 2. Then tap the “Installer Settings” button to access the various installer settings. 3. -
Page 61: Wifi Settings 1/3
10.5. WiFi Settings 1/3 These settings allow you to set up your thermostat for connection to your wireless network, through which the thermostat is able to connect to a server. Server connectivity enables your thermostat to be controlled remotely from a smartphone, tablet or computer with Internet connection. -
Page 62: Wifi Settings 2/3
10.5. WiFi Settings 2/3 The thermostat will now attempt to connect to your wireless network. This may take a while. If connection fails, the thermostat will tell you so. In case of failed connection, check your WiFi router and repeat steps 1 to 6. If problems persist, refer to section 12. -
Page 63: Wifi Settings 3/3
10.5. WiFi Settings 3/3 The thermostat now verifies connection to the server and you should wait until the screen changes. Alternatively, you can tap the “X” button. 20. If you choose “X”, the wizard will return to step 3. If connection to the server fails, you have two choices: 21. -
Page 64: Weather Settings
10.5 Weather Settings To have weather information displayed on your WiFi Touch Thermostat: 24. Enter the ZIP/Postal Code for your area. 25. Tap the “√” button. 26. If you choose “X”, the wizard will return to step 3. The thermostat will now attempt to connect to the weather forecast service. This may take a while and you should wait while it does so. -
Page 65: Viewing The Weather Forecast
10.5.1 Viewing the weather forecast After a few minutes, a weather icon will appear in the top left corner of the home screen. 1. Tap the weather icon to access the weather forecast. 2. Tap the “Back” button to return to the home screen. <... -
Page 66: Factory Settings
11. Factory Settings Preset schedule Monday-Friday Event Start time Laminate floor Tile floor Activated 06:00 AM 82°F / 28°C 88°F / 31°C √ 09:00 AM 74°F / 23.5°C 74°F / 23.5°C √ 12:00 PM 82°F / 28°C 88°F / 31°C 01:00 PM 74°F / 23.5°C 74°F / 23.5°C... -
Page 67: Troubleshooting 1/5
12. Troubleshooting 1/5 Error messages If a fault or error occurs, the thermostat will display one of the following error messages: • E0: Internal failure. The thermostat is defective. Contact your installer. The thermostat must be replaced. • E1: Internal sensor defective or short-circuited. Contact your installer. The thermostat must be replaced. -
Page 68: Troubleshooting 2/5
12. Troubleshooting 2/5 • The floor is warming up, but more slowly than expected. - Floor protection might be set to “Laminate”, which prevents rapid heating of the floor. - The heating element might have insu cient capacity to heat the floor. <... -
Page 69: Troubleshooting 3/5
12. Troubleshooting 3/5 I CAN’T CONNECT TO MY WIRELESS NETWORK Problem Solution Insu cient WiFi signal Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi Touch Thermostat and access your phone’s wireless network settings. If the wireless network signal cannot be detected by your phone, or is very weak, other devices may also have trouble connecting to the network from that area of your home. -
Page 70: Troubleshooting 4/5
12. Troubleshooting 4/5 I CAN’T CONNECT TO MY WIRELESS NETWORK Problem Solution I cannot connect to my Some WiFi routers limit the number of wireless devices that can connect to the Internet. To test whether this is the problem, WiFi router even though shut down one of the other WiFi-enabled devices in your home. -
Page 71: Troubleshooting 5/5
12. Troubleshooting 5/5 I CAN’T CONNECT TO MY WIRELESS NETWORK Problem Solution Your WiFi Touch Restart your WiFi Touch Thermostat. To restart the WiFi Touch Thermostat, go to Menu/User Settings/User Reset and Thermostat needs a user select “Reset Thermostat”. Once your WiFi Touch Thermostat has restarted, go to Menu/WiFi/Weather Settings and try to reset connect your thermostat again. -
Page 72: Contact Data
13. Contact Data Schluter Systems L.P. 194 Pleasant Ridge Road, Plattsburgh, NY 12901 Schluter Systems (Canada) Inc. 21100 chemin Ste-Marie, Ste-Anne-de-Bellevue, QC H9X 3Y8 < < Contents Contents © 2017. All rights reserved. Used under license by Schluter-Systems L.P.
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