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Water and G7
Issue
You want to shower, swim, or bathe wearing your G7.
Solution
Once inserted, the sensor is waterproof up to 8 feet. The receiver isn't. Swim, shower, and take
a bath with the sensor, but leave the receiver out of the water.
If you're in or near water, your display device may need to be closer than 20 feet to get sensor
readings. If you're in water, you may not get sensor readings until you get out.
The patch stays on longer if kept dry. For details, go to the Adhesive Patch section in the
Troubleshooting chapter.
9 • Troubleshooting |
Dexcom G7 Using Your Receiver
103
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Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
This answer is automatically generated