Epson ET-18100 Series User Manual
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Epson ET-18100 Series User Manual

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Table of Contents

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD7048-01 EN

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Summary of Contents for Epson ET-18100 Series

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD7048-01 EN...

  • Page 2: Table Of Contents

    Advisories and Warnings for Transporting or Epson Photo+......55 Storing the Printer..... . . 13 Printing on PVC ID Cards.
  • Page 3 Installing the Applications Separately... 74 Print Quality is Poor..... . .109 Checking if a genuine Epson printer driver is Color Missing, Banding, or Unexpected installed - Windows.
  • Page 4 Technical Support Web Site....158 Contacting Epson Support....158...
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    > Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Windows: Hold down Alt. and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Note: Provides complementary and reference information. Related Information & Links to related sections. Provides Web Movie Manuals of the operating instructions. See the related information link. Notes on Screenshots and Illustrations ❏...

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 10: Important Instructions

    Important Instructions Safety Instructions..........11 Printer Advisories and Warnings.

  • Page 11: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 12: Advisories And Warnings For Setting Up The Printer

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏ Use only the type of power source indicated on the printer's label. ❏...

  • Page 13: Advisories And Warnings For Connecting To The Internet

    Important Instructions > > Printer Advisories and Warnings Notes on the Administrator Password Advisories and Warnings for Connecting to the Internet Do not connect this product to the Internet directly. Connect it in a network protected by a router or firewall. Advisories and Warnings for Using the Printer with a Wireless Connection ❏...

  • Page 14: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information If both labels (1) and (2) are attached, the value next to PASSWORD written on the label in (1) is the default value. In this example, the default value is 03212791. If only label (2) is attached, the serial number printed on the label in (2) is the default value. In this example, the default value is X3B8153559.

  • Page 15: Part Names And Functions

    Part Names and Functions Front............16 Inside.

  • Page 16: Front

    Part Names and Functions > Front Front Rear paper feeder Loads paper. Paper support Supports loaded paper. Feeder guard Prevents foreign substances from entering the printer. This cover should usually be closed. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Disc/ID card tray slot Insert the disc/ID card tray into the top section of the output tray.

  • Page 17: Inside

    Part Names and Functions > Inside Inside Control panel Operates the printer. Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Printer cover Open to refill the ink tank or to remove jammed paper.

  • Page 18: Rear

    Part Names and Functions > Rear Rear AC inlet Connects the power cord. USB port Connects a USB cable to connect with a computer.

  • Page 19: Guide To The Control Panel

    Guide to the Control Panel Buttons and Functions..........20 Checking Lights and Printer Status.

  • Page 20: Buttons And Functions

    When the network settings are restored, the printer turns on and the network status lights flash alternately. Print Nozzle Check Pattern Turn the printer on while holding down the button to print the nozzle check pattern. Disable Network Service Turn the printer on while holding down the button to disable Epson Connect settings.

  • Page 21: Checking Lights And Printer Status

    Guide to the Control Panel > Checking Lights and Printer Status Checking Lights and Printer Status Lights on the control panel indicates the status of the printer. Normal Status : On Light Status The printer is connected to a wireless (Wi-Fi) network. The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
  • Page 22 Borderless printing is not available, but printing with a border is available. Flashing simultaneously: The ink pad needs to be replaced. Contact Epson or an authorized Epson service provider to replace the An ink pad is nearing or at the end of its ink pad.
  • Page 23 The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 24: Loading Paper, Discs, And Pvc Id Cards

    Loading Paper, Discs, and PVC ID Cards Loading Paper........... . 25 Loading a Disc.

  • Page 25: Loading Paper

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 26: List Of Paper Type

    Plain paper Plain paper Envelope Envelope For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Paper Precautions when Loading Letterhead Paper ❏ For letterhead paper, select Letterhead as the paper type. ❏ For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer.
  • Page 27 Loading Paper, Discs, and PVC ID Cards > > Loading Paper Loading Paper Loading Paper in the Rear Paper Feeder 1. Open the feeder guard and pull out the paper support. 2. Slide the edge guides. 3. Load paper at the center of the paper support with the printable side facing up. Important: ❏...
  • Page 28 Loading Paper, Discs, and PVC ID Cards > > Loading Paper Loading Paper 4. Slide the edge guides to the edges of the paper. Close the feeder guard after sliding the edge guides. Important: Do not place objects on the feeder guard. Doing so may prevent paper from feeding. 5.

  • Page 29: Loading Various Paper

    Loading Paper, Discs, and PVC ID Cards > > Loading Paper Loading Various Paper Loading Various Paper Loading Envelopes Load envelopes at the center of the rear paper feeder, short edge first with the flap facing down, and slide the edge guides to the edges of the envelopes.

  • Page 30: Loading A Disc

    ❏ Depending on the disc type or printing data, smearing may occur. Try making a test print on a spare disc. Check the printed surface after waiting for one full day. ❏ Compared to printing on genuine Epson paper, the print density is lowered to prevent ink from smearing on the disc. Adjust the print density as necessary.

  • Page 31: Loading And Removing A Disc

    Loading Paper, Discs, and PVC ID Cards > > Loading a Disc Loading and Removing a Disc ❏ Depending on the print area setting, the disc or disc/ID card tray may get dirty. Make settings to print on the printable area. ❏...
  • Page 32 Loading Paper, Discs, and PVC ID Cards > > Loading a Disc Loading and Removing a Disc 6. Place a disc on the disc/ID card tray with the printable side facing up. Important: Press the center of the disc to secure it on the disc/ID card tray. Turn over the tray to check that the disc does not fall out and is firmly secured in the disc/ID card tray.

  • Page 33: Loading Pvc Id Cards

    Check the printed surface after waiting for one full day. ❏ Compared to printing on genuine Epson paper, the print density is lowered to prevent ink from smearing on the PVC ID card. Adjust the print density as necessary.

  • Page 34: Loading And Removing Pvc Id Card

    Note: We recommend using EPSON Photo+ for easy PVC ID card printing. See the related information for more details on printing on PVC ID cards. 1. When the output tray is ejected, check that there is no paper on the tray, and then close it by pushing it with your hand.
  • Page 35 Loading Paper, Discs, and PVC ID Cards > > Loading PVC ID Cards Loading and Removing PVC ID Card 6. Place the PVC ID card in the disc/ID card tray with the printable side facing-up. Place it in slots 1 or 2 on the disc/ID card tray or in both according to the print data.
  • Page 36 Loading Paper, Discs, and PVC ID Cards > > Loading PVC ID Cards Loading and Removing PVC ID Card 9. When the disc/ID card tray is automatically ejected after printing is complete, pull it out and remove the PVC ID card. 10.

  • Page 37: Printing

    Printing Printing Photos........... .38 Printing on Envelopes.

  • Page 38: Printing Photos

    Printing Photos Printing Photos from a Computer Epson Photo+ allows you to print photos easily and finely in various layouts on photo paper or disc labels (disc label printing is only supported by some models.). See the application’s help for details.

  • Page 39: Printing On Envelopes

    Printing on Envelopes from a Computer (Mac OS) Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.

  • Page 40: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 41 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 42 Printing > > Printing Documents Printing from a Computer Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 43 Printing > > Printing Documents Printing from a Computer Main tab > 2-Sided Printing Related Information “Paper for 2-Sided Printing” on page 144 & “Cannot Perform Manual 2-sided Printing (Windows)” on page 138 & Printing a Booklet You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: This feature is not available with borderless printing.
  • Page 44 Printing > > Printing Documents Printing from a Computer Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. Main tab >...
  • Page 45 Printing > > Printing Documents Printing from a Computer Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 46 Printing > > Printing Documents Printing from a Computer Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 47 Printing > > Printing Documents Printing from a Computer 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 48 Printing > > Printing Documents Printing from a Computer 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 49 Printing > > Printing Documents Printing from a Computer 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 50 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 51 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 52 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 53 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 54: Printing Documents From Smart Devices

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing from a smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.

  • Page 55: Printing Onto A Disc Label

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 56: Printing Web Pages

    Printing Using a Cloud Service Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code.
  • Page 57 This is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location, you can print by changing the printer on the usual applications window. See the Epson Connect web portal for details on how to setup or print. https://www.epsonconnect.com/ http://www.epsonconnect.eu...

  • Page 58: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumable........59 Cleaning the Paper Path for Paper Feeding Problems.

  • Page 59: Checking The Status Of Consumable

    Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems Checking the Status of Consumable You can check the approximate service life of the maintenance box from the computer. See the related information link below for details. To confirm the actual ink remaining, visually check the ink levels in all of the printer's tanks. Important: Prolonged use of the printer when the ink level is below the lower line could damage the printer.
  • Page 60 Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems 3. Open the printer cover. You can find the pickup roller in the position indicated in the following illustration. 4. Remove the pickup roller. Press the tab on the right side of the pickup roller, slide it backward, and then pull it straight up.
  • Page 61 Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems 5. Dampen a soft cloth with water, wring it out thoroughly, and then wipe the rubber part of the roller in one direction. Important: Do not touch the rubber part on the pickup roller. 6.

  • Page 62: Improving Print Quality

    We recommend to turn off the printer. If print quality has still not improved, run Power Cleaning. If it has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 63: Running Power Cleaning

    We recommend to turn off the printer. If print quality has still not improved, run Power Cleaning. If it has still not improved, contact Epson support. Related Information “Running Power Cleaning”...
  • Page 64 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Application for Printing from a Computer (Windows Printer Driver)”...

  • Page 65: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Application for Printing from a Computer (Mac OS Printer Driver)”...

  • Page 66: Cleaning The Paper Path For Ink Smears (When The Surface Of The Print Result Is Smeared Vertically)

    Maintaining the Printer > > … Improving Print Quality Cleaning the Paper Path for Ink Smears (when the Surface 2. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 3.

  • Page 67: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film 5. Slide out the output tray. 6. Use the stick you prepared in step 2 to wipe the two white rollers by rotating them. Important: Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint. 7.
  • Page 68 Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film ❏ Light for checking smears Important: Do not use cleaning liquid other than water with a few drops of detergent. 1. Turn off the printer by pressing the button.
  • Page 69 Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film Important: Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe off the grease on the rail, because this is necessary for operations. 4.

  • Page 70: Cleaning The Printer

    Maintaining the Printer > Cleaning Spilled ink Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the damp cloth.
  • Page 71 In These Situations When Replacing a Computer......... . 72 Saving Power.

  • Page 72: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 73: Disabling Your Wi-Fi Connection

    In These Situations > Checking the Total Number of Pages Fed Through the Printer 3. Click Printer Settings. 4. Do one of the following. Note: Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase.

  • Page 74: Installing The Applications Separately

    Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information Installing the Applications Separately Connect your computer to the network and install the latest version of applications from the website.

  • Page 75: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window.

  • Page 76: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    … Installing the Applications Separately Checking if a genuine Epson printer driver is install Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately” on page 74 &...

  • Page 77: Re-Setting The Network Connection

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 78: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 79 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details. 2.

  • Page 80: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( Note: ❏ See the documentation provided with your wireless router for details on entering a PIN code. ❏ The printer is in a connection error status when the light and the light flash simultaneously.

  • Page 81: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 82 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 83 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 84 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 85 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 86: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct “Making Settings for Connecting to the Computer” on page 77 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.

  • Page 87: Connecting To Devices Using Wi-Fi Direct

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Connecting to Devices Usin Connecting to Devices Using Wi-Fi Direct This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router.

  • Page 88: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Note: When you connect from a smart device using Wi-Fi Direct connection (for Android) When you are using an Android device and connect to the printer using Wi-Fi Direct, the light and light flash simultaneously on the printer.

  • Page 89: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Although several computers can be connected to the same wireless router, each computer may be assigned a different SSID.

  • Page 90: Setting A Static Ip Address For The Printer

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer 1. Connect the printer to a computer using a USB cable. 2. Select a printer that is not labeled (XXXXX) when printing using a USB connection. Your printer name or "Network"...
  • Page 91 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Note: The display contents and items for Web Config differ depending on the model. If you see the following, select Advanced Settings from the list at the top right of the window. 2.

  • Page 92: Transporting And Storing The Printer

    When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. You can also watch the procedure in the Web Movie Manuals. Access the following website. https://support.epson.net/publist/vlink.php?code=NPD7035 1. Turn off the printer by pressing the button.
  • Page 93 In These Situations > Transporting and Storing the Printer 4. Remove all of the paper from the printer. 5. Open the printer cover. 6. Set the transportation lock to the locked (Transport) position. The transportation lock stops ink supply to prevent ink leakage when transporting and storing. If the print head is not in the position shown below, move it by hand.
  • Page 94 In These Situations > Transporting and Storing the Printer 8. Make sure to install the cap onto the ink tank securely. 9. Close the ink tank cover securely. 10. Close the printer cover.
  • Page 95 In These Situations > Transporting and Storing the Printer 11. Prepare to pack the printer as shown below. 12. Place the printer in the plastic bag supplied for transporting and fold it closed. 13. Pack the printer in its box using the protective materials.
  • Page 96 In These Situations > Transporting and Storing the Printer Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ When lifting the printer, place your hands in the positions shown below. Do not hold printer at the front and back.
  • Page 97 In These Situations > Transporting and Storing the Printer Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.

  • Page 98: Solving Problems

    Solving Problems Cannot Print............99 The Application or Printer Driver do not Work Properly.

  • Page 99: Cannot Print

    Solving Problems > > Cannot Print Problem Solving Cannot Print Problem Solving Read this section if you cannot print as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? ❏...

  • Page 100: The Application Or Printer Driver Do Not Work Properly

    A genuine Epson printer driver has not been installed. Solutions If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. “Checking if a genuine Epson printer driver is installed - Windows” on page 75 &...
  • Page 101 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

  • Page 102: Cannot Print Even Though A Connection Has Been Established (Mac Os)

    A genuine Epson printer driver has not been installed. Solutions If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. “Checking if a genuine Epson printer driver is installed - Windows” on page 75 &...

  • Page 103: The Printer Cannot Connect By Usb

    If you want to check more information on the network settings, print a network status sheet. “Checking the Printer's Network Connection Status (Network Connection Report)” on page 80 & Use the Epson Printer Connection Checker to improve the connection to the computer. (Windows) Solutions...
  • Page 104 The Printer Cannot Connect to the Network 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 105 Solving Problems > The Printer Cannot Connect to the Network Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.

  • Page 106: Paper Does Not Feed Properly

    Solving Problems > Paper Does Not Feed Properly ❏ If the printer and your computer or smart device are connected to different networks, reconnect the device to the SSID that the printer is connected to. A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.

  • Page 107: Paper Feeds At A Slant

    Solving Problems > Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 154 & Unsupported paper is being used. Solutions Use paper supported by this printer.

  • Page 108: Several Sheets Of Paper Are Fed At A Time

    Solving Problems > > Paper Does Not Feed Properly Disc/ID Card Tray is Ejected when You Try to Load It Several Sheets of Paper are Fed at a Time The following causes can be considered. The paper is moist or damp. Solutions Load new paper.

  • Page 109: Print Quality Is Poor

    Click Extended Settings on the printer driver's Maintenance tab. If you select Use a Mixture of Color Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper, Letterhead, or Envelope. Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend contacting Epson support for repairs.

  • Page 110: Colored Banding Appears At Intervals Of Approximately 2.5 Cm

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink Colored Banding Appears at Intervals of Approximately 2.5 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.

  • Page 111: Printout Comes Out As A Blank Sheet

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink The print head position is out of alignment. Solutions Align the print head. ❏ Windows Click Print Head Alignment on the printer driver's Maintenance tab. ❏...

  • Page 112: Paper Is Smeared Or Scuffed

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink Multiple sheets of paper are fed into the printer at the same time. Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time. “Several Sheets of Paper are Fed at a Time”...

  • Page 113: Printed Photos Are Sticky

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as theThick paper and envelopes setting.

  • Page 114: Colors In The Printout Differ From Those On The Display

    Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.

  • Page 115: Cannot Print Without Margins

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink The display device and the printer have a different process of producing colors. Solutions Colors on a display are not quite identical to those on paper because the display device and the printer have a different process of producing colors.

  • Page 116: The Position, Size, Or Margins Of The Printout Are Incorrect

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink Aspect ratio of the image data and the paper size is different. Solutions If the aspect ratio of the image data and the paper size is different, the long side of the image is cropped if it extends beyond the long side of the paper.

  • Page 117: The Printed Image Is Inverted

    Solving Problems > > Print Quality is Poor Print Quality is Poor with Black Ink The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed. Solutions Cancel any paused print jobs.

  • Page 118: Cannot Select Paper Type Or Paper Source In Printer Driver

    Cannot Select Paper Type or Paper Source in Printer Driver A genuine Epson printer driver has not been installed. If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. Related Information “Checking if a genuine Epson printer driver is installed - Windows”...
  • Page 119 Borderless printing is not available, but printing with a border is available. Flashing simultaneously: The ink pad needs to be replaced. Contact Epson or an authorized Epson service provider to replace the An ink pad is nearing or at the end of its ink pad.

  • Page 120: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
  • Page 121 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 1. Remove the jammed paper from the rear paper feeder. 2. Open the printer cover.
  • Page 122 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 3. Remove the jammed paper. Important: Do not touch the white flat cable, translucent film, or transportation lock inside the printer. Doing so may cause a malfunction.

  • Page 123: Preventing Paper Jams

    Solving Problems > > It is Time to Refill the Ink Ink Bottle Handling Precautions 4. Close the printer cover. Preventing Paper Jams Check the following if paper jams occur frequently. ❏ Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications”...
  • Page 124 ❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 125: Refilling The Ink Tanks

    Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Refilling the Ink Tanks 1. Open the printer cover. 2. Open the ink tank cover. 3. Open the cap of the ink tank. Important: Make sure that the color of the ink tank matches the ink color that you want to refill.
  • Page 126 4. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink. 5. Check the upper line (a) in the ink tank.
  • Page 127 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks If the ink does not start flowing into the tank, remove the ink bottle and reinsert it. However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak or the printer may be damaged if the ink rises above the upper line.
  • Page 128 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 8. Close the ink tank cap securely. 9.

  • Page 129: It Is Time To Replace The Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 10. Close the printer cover. Related Information “Ink Bottle Handling Precautions” on page 123 & “Ink Bottle Codes” on page 145 & It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box.
  • Page 130 Replacing a Maintenance Box Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing. The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications.
  • Page 131 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 4. Remove the used maintenance box. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get smeared with ink.

  • Page 132: It Is Time To Replace The Pickup Rollers

    When paper is not loaded correctly even if the pickup roller has been cleaned, replace it. Reset the number of sheets that have been fed onto the pickup roller after replacing it. You can also watch the procedure in the Web Movie Manuals. Access the following website. https://support.epson.net/publist/vlink.php?code=NPD7032 1. Press the button to turn off the printer.
  • Page 133 Solving Problems > It is Time to Replace the Pickup Rollers 4. Remove the pickup roller. Press the tab on the right side of the pickup roller, slide it backward, and then pull it straight up. 5. Remove the new pickup roller from its package. Important: Do not touch the rubber part on the pickup roller.
  • Page 134 Solving Problems > It is Time to Replace the Pickup Rollers 9. Press the button to turn on the printer. 10. Access the printer driver on the computer. 11. Reset the roller counter from the printer driver. ❏ Windows Select the Maintenance tab, and then select Printer and Option Information. Click Reset from Number of Sheets Fed onto the Pickup Roller.

  • Page 135: Cannot Operate The Printer As Expected

    Select the Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information, and then click Reset from Number of Sheets Fed onto the Pickup Roller.

  • Page 136: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow The power cord is not plugged in properly to the electrical outlet. Solutions Make sure the power cord is securely plugged in. button was not pressed for long enough. Solutions Hold down the button for a little longer.
  • Page 137 Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The print quality is set to high. Solutions Lower the quality setting. Bidirectional printing is disabled.

  • Page 138: Cannot Close The Rear Paper Support

    Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. Cannot Perform Manual 2-sided Printing (Windows) EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3.

  • Page 139: The Print Settings Menu Is Not Displayed (Mac Os)

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 140 ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.

  • Page 141: Product Information

    Product Information Paper Information..........142 Consumable Products Information.

  • Page 142: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 143 Various other paper types Media Name Size Loading Capacity (Sheets) Epson Iron-On Cool Peel Transfer Paper Commercially Available Paper Note: See the following for information on available paper types for borderless and 2-sided printing. “Paper for Borderless Printing” on page 144 “Paper for 2-Sided Printing”...

  • Page 144: Unavailable Paper Types

    Paper Information Unavailable Paper Types Paper for Borderless Printing Genuine Epson Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏ Epson Premium Glossy Photo Paper ❏ Epson Premium Semigloss Photo Paper ❏...

  • Page 145: Consumable Products Information

    The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 146: Maintenance Box Code

    It varies according to the printing environment and print settings such as paper type, paper size, borderless print option, and the actual value may be smaller than this reference value. Also, the durability differs between when using genuine Epson paper and when using non-genuine paper, Software Information This section introduces some of the applications available for your printer.

  • Page 147: Application For Printing From A Computer (Windows Printer Driver)

    Application for Printing from a Computer (Windows Printer Driver) http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)” on page 149 & Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results.

  • Page 148: Application For Printing From A Computer (Mac Os Printer Driver)

    Product Information > > Software Information Application for Configuring Printer Operations (Web Config) If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one displayed from the control panel. If you double-click this icon, you can check the status of the printer. Note: If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar.

  • Page 149: Application For Updating Software And Firmware (Epson Software Updater)

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update.

  • Page 150: Product Specifications

    Product Information > > Product Specifications Printer Specifications Starting on Mac OS Select Go > Applications > Epson Software > Epson Software Updater. Related Information “Installing the Applications Separately” on page 74 & Product Specifications Printer Specifications Print Head Nozzle Placement...
  • Page 151 Product Information > > Product Specifications Printer Specifications Borderless printing 44.0 mm (1.73 in.) 40.0 mm (1.57 in.) Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 18.0 mm (0.71 in.) 41.0 mm (1.62 in.) Printable Area for Disc Label...

  • Page 152: Interface Specifications

    Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) Network Scanning Epson Scan 2 IPv4, IPv6 Event Manager IPv4 Epson Connect (Scan to...

  • Page 153: Dimensions

    Sleep mode: Approx. 0.6 W Power off: Approx. 0.2 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 154: Environmental Specifications

    Product Information > > Product Specifications System Requirements Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 155: Regulatory Information

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 156 Product Information > > Regulatory Information Restrictions on Copying Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 157: Where To Get Help

    Contacting Epson Support........

  • Page 158: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 159: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 160: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 161: Help For Users In Vietnam

    Our Hotline team can help you with the following over the phone or email: ❏ Sales enquiries and product information ❏ Technical support Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk...

  • Page 162: Help For Users In Malaysia

    > Contacting Epson Support Help for Users in India Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 163: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

This manual is also suitable for:

L18050 series

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