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6. Remove connector J6 from main control. With an ohmmeter, verify
resistance of the shifter motor across the following J6 connector
pinouts:
Resistance should be 2 kΩ to 3.5 kΩ.
Component
Shifter
➢ If values are correct, reconnect J6 and proceed to step 7.
➢ If values are open or out of range, go to step 12.
7.
With a voltmeter set to AC, connect the black probe to
probe to J6-6.
Plug in washer or reconnect power. Activate shifter
motor by switching the shifter output ON and OFF. Energize outputs
using
Component Activation
NOTE: Motor must be stopped to toggle the shifter. Alternately, Spin and
Agitate can be commanded to switch shifter in Component Activation
mode.
IMPORTANT: Lid must be closed to run the Spin and Wash tests.
➢ If 120 VAC is present, go to step 8.
➢ If 120 VAC is not present, go to step
Shifter Switch:
8. With a voltmeter set to DC, connect the black probe to J2-2 (Circuit
Gnd) and red probe to J2-1 (Shifter Switch). In Component Activation
mode, switch between Spin and Agitate modes. Voltage should toggle
between 0 and +5 VDC.
SPIN = +5 VDC
AGITATE = 0 VDC
➢ If voltage corresponds to setting, go to step 9.
➢ If voltage does not switch, go to step 11.
Optical Sensor:
9. With a voltmeter set to DC, connect the black probe to J2-2 (Circuit
Ground) and a red probe to J2-3 (Tachometer Power).
➢ If +12 VDC is present, go to step 10.
➢ If +12 VDC is not present, go to step 16.
10. Activate Motor Speed Tachometer from Sensor Feedback. Slowly turn the
basket by hand.
NOTE: Spinning the basket too fast will result in a safety fault for the lid
lock. The screen will display the basket speed in RPM.
➢ If the tachometer is not verified, go to step 11.
➢ If the tachometer is verified, go to step 16.
11. Unplug washer or disconnect power.
12. Tilt washer back to access the bottom of the washer and the drive
motor area.
13. Visually check the electrical connections to the shifter.
➢ If visual check passes, go to step 14.
➢ If connections are loose, reconnect the electrical connections and
repeat step 1.
14. With an ohmmeter, check the harness for continuity between the shifter
and main control using the pinouts in the following chart.
➢ If there is continuity, go to step 15.
➢ If there is no continuity, replace the lower washer harness and repeat
step 1.
Shifter to Main Control & Drain Pump
Shifter Pin 1 to Main Control J2-4
Shifter Pin 2 to Main Control J2-3
Shifter Pin 3 to Main Control J6-6
Shifter Pin 4 to Main Control J2-1
Shifter Pin 5 to Main Control J2-2
Shifter Pin 6 to Main Control J6-2
FOR SERVICE TECHNICIAN'S USE ONLY
J6 Connector Pinout
J6, 2 & 6
J6-2 and red
mode.
11.
15. Replace the shifter assembly.
a. Unplug washer or disconnect power.
b. Replace shifter assembly.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Calibrate washer
mode
and perform Automatic Test to verify repair.
16. If the preceding steps did not correct the problem, replace the main
control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Calibrate washer
mode
and perform Automatic Test to verify repair.
TEST #3b: Drive System – Motor
This test checks the motor, motor windings, wiring, and start capacitor.
IMPORTANT:
Drain water from tub before accessing bottom of washer.
1.
Check the motor and electrical connections by performing the wash
test sequence under
Component
spinning in a clockwise direction while performing Low, Mid or High
Spin Speed test under
Component
assume that this step was unsuccessful.
2. Unplug washer or disconnect power.
3. Check to see if basket will turn freely.
➢ If basket turns freely, go to step 4.
➢ If basket does not turn freely, determine what is causing the mechanical
friction or lockup.
4. Remove console to access main control.
5. Visually check that the J2 and J6 connectors are inserted all the way
into the main control.
➢ If visual checks pass, go to step 6.
➢ If visual checks fail, reconnect connectors and repeat step 1.
6.
Plug in washer or reconnect power. Run the Motor Slow Wash test
under
Component
Activation.
7.
With a voltmeter set to AC, connect black probe to J6-6
red probe to J6-4 (CW Winding).
➢ If 120 VAC is cycling ON during CW rotation, go to step 8.
➢ If 120 VAC is not present, go to
8. With a voltmeter set to AC, connect black probe to J10-6 (Neutral), red
probe to J6-1 (CCW Winding).
➢ If 120 VAC is cycling ON during CCW rotation, go to step 9.
➢ If 120 VAC is not present, go to
9.
Unplug washer or disconnect power.
10.
Remove connector J6 from main control. With an ohmmeter, check
resistance of motor windings across the following J6 connector
pinouts:
Motor Winding
J10 Pinout
CW Winding
CCW Winding
➢ If values are open or out of range, go to step 11.
➢ If values are correct, go to step 15.
11. Tilt washer back to access drive system.
Using Factory
Using Factory
Activation. Verify that the basket is
Activation. The following steps
(Neutral)
TEST #1: Main Control
(ACU).
TEST #1: Main Control
(ACU).
Resistance
J6, 4 & 6
5-9.5 Ω
J6, 1 & 6
5-9.5 Ω
and
29
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Troubleshooting
Need help?
Do you have a question about the WTW5057LW0 and is the answer not in the manual?
Questions and answers
Maximum weight of wash for wtw5057lw0
Washer won’t start. Sense done and lock key all flash together.
The Whirlpool WTW5057LW0 washer may not start when the Sense, Done, and Lock LEDs are flashing together due to an issue requiring diagnostic mode activation. The Service Diagnostic mode must be entered to identify the specific fault. Possible reasons include a lid lock failure, shifter position issue, or other system errors. Checking the diagnostic mode and running relevant tests can help determine the exact cause.
This answer is automatically generated
@Darin Chrisman Hi Darren. I have repaired my washer with the same code a number of times until I figured the real problem. The movement of the tub, especially at high speed spin causes vibration on the wires to the drain pump and eventually they break. Once the washer can't drain the water from the tub you will get that fault. I put a 12" loop of #16 TEW wire between the pump and the broken wires so that the vibration is spread over a larger length of wire. Make sure you fasten the **** splices on the wire, and the wires on both sides of the **** splice, really well to the wire harness or they will continue to vibrate and break off at the splice.
How do you find diagnostic mode?
To access diagnostic mode on a Whirlpool WTW5057LW0 washing machine, follow these steps:
1. Ensure the washer is powered on.
2. Press and hold the designated diagnostic mode button for 5 seconds.
3. If done correctly, all indicator lights should turn off, and the machine will wait for further input.
4. Press and release the START button to initiate the automatic test sequence.
If you cannot enter diagnostic mode, check the power supply and retry the process.
This answer is automatically generated
@Mr. Anderson
Can I change the direction of flow for the faucet? Water does not spray on the clothes during rinse.
How do I take the top off
To remove the top of a Whirlpool WTW5057LW0 washing machine:
1. Turn off the water supply and disconnect the hot and cold inlet water hoses.
2. Tape the lid down to prevent it from opening.
3. Remove the screws at the back of the washer that secure the top panel.
4. Slide the top panel forward about 1/2" (13 mm).
5. Raise the top panel about 1/4" (6 mm) and push it back about 1/4" (6 mm).
6. Tilt the top panel up, ensuring the rear tabs are in the slots.
7. Lift the whole top panel off.
This process will loosen and remove the top panel for further access.
This answer is automatically generated
Washer won’t work. Wash and done flash and then soak and lid lock flash
When the wash and done lights flash and the soak and lid lock lights flash on a Whirlpool WTW5057LW0 washer, it indicates that the washer is in Service Diagnostic mode. This mode is used for troubleshooting and testing by a service technician.
This answer is automatically generated
@Mr. Anderson I understand that I was hoping you could tell me what the error code means?
La laveuse a linge ne se vide pas le numéro du modèle ses wtw5057lw0
The Whirlpool WTW5057LW0 washing machine may not drain due to the following reasons:
1. Pump not working – The machine is giving an error code indicating a problem with the drain pump.
2. Clogged drain line – The drain line may be blocked or improperly installed.
3. Problem with the main control module – Refer to TEST NO 1 for the module of control issues.
4. Vane or pressure transducer issue – These components also affect draining and can be tested as per the service guide.
Each of these should be checked to identify the exact cause.
This answer is automatically generated
How do i take the drum out?
To remove the drum from a Whirlpool WTW5057LW0 washing machine:
1. Remove the agitator: Use a hooked tool (like a trampoline spring tool or screwdriver) to hook the plate cap from its slot and pull up to dislodge the agitator cap system. The agitator may need to be loosened with a hot deep wash cycle and mild cleaner if stuck.
2. If the inner drum is held by a special drum nut, you will need a drum wrench. If you do not have one, you can use a screwdriver and hammer. Insert the screwdriver into the nut’s slot and hit it with a hammer to loosen it.
3. Once the nut is removed, you can lift out the drum.
Use caution to avoid damaging parts during removal.
This answer is automatically generated