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TROUBLESHOOTING TESTS
TEST #1: Main Control (ACU)
This test checks for incoming and outgoing power to and from main control.
This test assumes that proper voltage is present at the outlet.
1. Unplug washer or disconnect power.
2. Remove console to access main control.
3. Verify that all connectors are inserted all the way into the main control.
4. With a voltmeter set to AC, connect black probe to J1-1 (Neutral) and
red probe to J1-2 (Line). Plug in washer or reconnect power.
➢ If 120 VAC is present, go to step 5.
➢ If 120 VAC is not present, check the AC power cord for continuity
(See
Figure
7).
5. Is the "Diagnostic LED" flashing or continuously "ON" or "OFF"?
See
Figure 1
for LED location).
➢ Flashing: (+5 VDC present and micro operating) proceed to HMI Test.
➢ ON: (+5 VDC but micro failure) continue to step 8.
➢ OFF: (+5 VDC missing or micro failure) continue to step 6.
6. Check if console HMI is affecting the main control DC supply.
a. Unplug washer or disconnect power.
b. Remove connector J5 from main control.
c. Plug in washer or reconnect power.
7. Perform voltage checks inside header J5 on the board – do not short
pins together.
a. With a voltmeter set to DC, connect black probe to J5-4 (Circuit Gnd)
and red probe to J5-1 (+12 VDC).
➢ If DC voltage is not present, go to step 8.
➢ If the DC voltage is present, but the diagnostic LED is not flashing,
continue to step 8.
8. Main Control has malfunctioned.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Perform Service Diagnostic cycle to
verify repair.
TEST #2: Valves
This test checks the electrical connections to the valves, and the valves
themselves.
1. Check the relays and
electrical connections to the valves by performing
Water Valve test sequence under
activates and deactivates the selected valve. The following steps
assume one (or more) valve(s) did not turn on.
2. For the valve(s) in question check the individual solenoid valves.
a. Unplug washer or disconnect power.
b. Remove console to access main control.
c. Remove connector J8 from main control. Refer to
Control.
d. Check harness continuity and connection to solenoid valves.
28
FOR SERVICE TECHNICIAN'S USE ONLY
Component
Activation. Each test
Figure 7
- Main
3. Check resistance of the valve coils across the following J8 connector
pinouts:
Valve
Fabric Softener
Hot
Cold
Resistance should be 890-1090 Ω.
➢ If resistance readings are tens of ohms outside of range, replace the
valve assembly.
➢ If resistance readings are within range, replace main control and
perform Service Diagnostics to verify repair.
TEST #3: Drive System
1. Enter Service mode and view Fault Codes. If F7E1, F7E3, F7E4, F7E6
or F7E7 faults are shown then there is likely a motor or shifter related
issue Take note of the faults and clear the faults.
2. Once the error codes are cleared, enter Component Activation mode
and run the Slow Agitation test; if the motor runs after 15–20 seconds,
there is not a problem with the motor, control, or motor wiring harness
connections.
3. Next, within Component Activation mode, run the Spin Low Speed
cycle. If the motor hums briefly and then shuts down, go to Fault Code
display mode and check for fault codes.
4. After running agitation and spin test, check for fault codes.
TEST #3a: Drive System – Shifter
This test checks connections, shifter coil, and harness.
NOTE: Lid must be closed and locked for the motor to agitate or spin.
IMPORTANT: Drain water from tub before accessing bottom of washer.
Functional Check:
1.
Check the shifter and electrical connections by performing both the
Spin and Wash test under
Component Activation
steps assume that this step was unsuccessful.
2. Unplug washer or disconnect power.
3. The motor and shifter should be able to be turned independently of
each other. If they are locked together, there is a shifter slider issue.
Proceed to step 11.
➢ If basket and impeller turn freely, go to step 4.
➢ If basket and/or impeller do not turn freely, determine what is causing
the mechanical friction or lockup.
4. Remove console to access main control.
5. Visually check that the J2 and J6 connectors are inserted all the way
into the main control.
➢ If visual checks pass, go to step 6.
➢ If connector is not inserted properly, reconnect J2 and J6 and repeat
step 1.
Shifter Motor:
NOTE: Before starting the electrical check, verify that the cam on the
splutch is moving freely and not binding.
Pinout
J8, 1 & 6
J8, 1 & 5
J8, 1 & 3
Mode. The following
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Troubleshooting
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Do you have a question about the WTW5057LW0 and is the answer not in the manual?
Questions and answers
Maximum weight of wash for wtw5057lw0
Washer won’t start. Sense done and lock key all flash together.
The Whirlpool WTW5057LW0 washer may not start when the Sense, Done, and Lock LEDs are flashing together due to an issue requiring diagnostic mode activation. The Service Diagnostic mode must be entered to identify the specific fault. Possible reasons include a lid lock failure, shifter position issue, or other system errors. Checking the diagnostic mode and running relevant tests can help determine the exact cause.
This answer is automatically generated
@Darin Chrisman Hi Darren. I have repaired my washer with the same code a number of times until I figured the real problem. The movement of the tub, especially at high speed spin causes vibration on the wires to the drain pump and eventually they break. Once the washer can't drain the water from the tub you will get that fault. I put a 12" loop of #16 TEW wire between the pump and the broken wires so that the vibration is spread over a larger length of wire. Make sure you fasten the **** splices on the wire, and the wires on both sides of the **** splice, really well to the wire harness or they will continue to vibrate and break off at the splice.
How do you find diagnostic mode?
To access diagnostic mode on a Whirlpool WTW5057LW0 washing machine, follow these steps:
1. Ensure the washer is powered on.
2. Press and hold the designated diagnostic mode button for 5 seconds.
3. If done correctly, all indicator lights should turn off, and the machine will wait for further input.
4. Press and release the START button to initiate the automatic test sequence.
If you cannot enter diagnostic mode, check the power supply and retry the process.
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@Mr. Anderson
Can I change the direction of flow for the faucet? Water does not spray on the clothes during rinse.
How do I take the top off
To remove the top of a Whirlpool WTW5057LW0 washing machine:
1. Turn off the water supply and disconnect the hot and cold inlet water hoses.
2. Tape the lid down to prevent it from opening.
3. Remove the screws at the back of the washer that secure the top panel.
4. Slide the top panel forward about 1/2" (13 mm).
5. Raise the top panel about 1/4" (6 mm) and push it back about 1/4" (6 mm).
6. Tilt the top panel up, ensuring the rear tabs are in the slots.
7. Lift the whole top panel off.
This process will loosen and remove the top panel for further access.
This answer is automatically generated
Washer won’t work. Wash and done flash and then soak and lid lock flash
When the wash and done lights flash and the soak and lid lock lights flash on a Whirlpool WTW5057LW0 washer, it indicates that the washer is in Service Diagnostic mode. This mode is used for troubleshooting and testing by a service technician.
This answer is automatically generated
@Mr. Anderson I understand that I was hoping you could tell me what the error code means?
La laveuse a linge ne se vide pas le numéro du modèle ses wtw5057lw0
The Whirlpool WTW5057LW0 washing machine may not drain due to the following reasons:
1. Pump not working – The machine is giving an error code indicating a problem with the drain pump.
2. Clogged drain line – The drain line may be blocked or improperly installed.
3. Problem with the main control module – Refer to TEST NO 1 for the module of control issues.
4. Vane or pressure transducer issue – These components also affect draining and can be tested as per the service guide.
Each of these should be checked to identify the exact cause.
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How do i take the drum out?
To remove the drum from a Whirlpool WTW5057LW0 washing machine:
1. Remove the agitator: Use a hooked tool (like a trampoline spring tool or screwdriver) to hook the plate cap from its slot and pull up to dislodge the agitator cap system. The agitator may need to be loosened with a hot deep wash cycle and mild cleaner if stuck.
2. If the inner drum is held by a special drum nut, you will need a drum wrench. If you do not have one, you can use a screwdriver and hammer. Insert the screwdriver into the nut’s slot and hit it with a hammer to loosen it.
3. Once the nut is removed, you can lift out the drum.
Use caution to avoid damaging parts during removal.
This answer is automatically generated