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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support are available at:
http://datacentersupport.lenovo.com
Note: This section includes references to IBM web sites and information about obtaining service. IBM is
Lenovo's preferred service provider for ThinkSystem.
Before you call
Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide
that you do need to call for assistance, gather the information that will be needed by the service technician to
more quickly resolve your problem.
Attempt to resolve the problem yourself
You can solve many problems without outside assistance by following the troubleshooting procedures that
Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product
documentation also describes the diagnostic tests that you can perform. The documentation for most
systems, operating systems, and programs contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
You can find the product documentation for your ThinkSystem products at the following location:
http://thinksystem.lenovofiles.com/help/index.jsp
You can take these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• If you have installed new hardware or software in your environment, check
serverproven/index.shtml
• Go to
http://datacentersupport.lenovo.com
– Check the Lenovo forums at
someone else has encountered a similar problem.
You can solve many problems without outside assistance by following the troubleshooting procedures that
Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product
documentation also describes the diagnostic tests that you can perform. The documentation for most
systems, operating systems, and programs contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
Gathering information needed to call Support
If you believe that you require warranty service for your Lenovo product, the service technicians will be able
to assist you more efficiently if you prepare before you call. You can also see
datacentersupport.lenovo.com/warrantylookup
© Copyright Lenovo 2021
to make sure that the hardware and software is supported by your product.
and check for information to help you solve the problem.
https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg
for more information about your product warranty.
https://static.lenovo.com/us/en/
to see if
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