Discover your Lenovo computer Thank you for choosing a Lenovo computer! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
Features and specifications For detailed specifications of your computer, go to https://psref.lenovo.com • Width: 100.0 mm (3.9 inches) Dimensions • Height: 274.8 mm (10.8 inches) • Depth: 308.0 mm (12.1 inches) Weight (without packaging) Maximum configuration as shipped: 4.5 kg (9.9 lb) 1.
5 V and 3 A. • Connect to USB-C accessories to help expand your computer functionality. To purchase USB-C accessories, go to https://www.lenovo.com/accessories • USB-C (3.2 Gen 1) connector Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices, file...
Manage cables with a smart cable clip Note: You can purchase a smart cable clip from Lenovo. To manage cables of devices (such as the keyboard and the mouse) with a smart cable clip: 1. Pull the cables through the dents in the clip.
3. Press the card and remove it from your computer. Store the card safely for future use. Purchase accessories Lenovo has a number of hardware accessories and upgrades to help expand the capabilities of your computer. Options include memory modules, storage devices, network cards, power adapters, keyboards, mice, and more.
Chapter 4. Secure your computer and information Lock the computer Note: Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. You can purchase computer locks from Lenovo. Padlock Locking the computer cover through a padlock prevents unauthorized access to the inside of your computer.
UEFI BIOS passwords You can set passwords in UEFI (Unified Extensible Firmware Interface) BIOS (Basic Input/Output System) to strengthen the security of your computer. Password types You can set a power-on password, supervisor password, system management password, or hard disk password in UEFI BIOS to prevent unauthorized access to your computer.
You should record your passwords and store them in a safe place. If you forget the passwords, contact a Lenovo-authorized service provider to have the passwords removed. Note: If the hard disk password is forgotten, Lenovo cannot remove the password or recover data from the storage drive.
If the cover presence switch is enabled and the computer cover is not correctly installed or closed, an error message will be displayed when you turn on the computer. To bypass the error message and log in to the operating system: 1.
Set the system date and time 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1. 2. Select Main ➙ System Time & Date and press Enter. 3. Set the system date and time as desired. 4.
4. Press F10 or Fn+F10 to save the changes and exit. Enable or disable the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go https://www.lenovo.com/us/en/compliance/eco-declaration You can enable the ErP LPS compliance mode to reduce the consumption of electricity when the computer is off or in sleep mode.
• If you select Disabled, press Enter. Then, go to the next step. 4. Press F10 or Fn+F10 to save the changes and exit. When the ErP LPS compliance mode is enabled, you can wake up the computer by doing one of the following: •...
• From the Lenovo Support Web site: 1. Go to https://pcsupport.lenovo.com 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you have downloaded.
3. See Chapter 6 “Troubleshooting, diagnostics, and recovery” on page 19 to resolve the problem you are experiencing, run the diagnostic program, and recover your operating system. 4. If the problem persists, contact Lenovo. See Chapter 8 “Help and support” on page 43. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.
Audio problems Problem Solution • Ensure that the speaker cable is inserted completely into the connector on the computer. The sound comes from one of the external • Ensure that the cable that connects the left speaker to the right speakers.
Problem Solution • Enable the Bluetooth feature in UEFI BIOS. • Enable all Bluetooth devices. 1. Launch Settings and choose Bluetooth. The Bluetooth feature does not work. 2. Make sure that Bluetooth is enabled by the toggle at the top. 3.
CD or DVD problems Problem Solution • Ensure that the optical drive supports the CD or DVD. • Ensure that the disc is inserted correctly, with its label up. • Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your computer, go to https:// and follow the on-screen instructions. pcsupport.lenovo.com Lenovo diagnostic tools For information about Lenovo diagnostic tools, go to: Chapter 6 Troubleshooting, diagnostics, and recovery...
If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
* for selected models Remove or replace a CRU This section provides instructions on how to remove or replace a CRU. Vertical stand Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1.
2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer. 3. Unlock any locking device that secures the computer cover. 4. Remove the vertical stand if any. See “Vertical Stand” on page 26. Removal steps Front bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.
Optical drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 26. 2. Remove the front bezel. See “Front bezel” on page 27. 3.
Hard disk drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...
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• Before replacing the internal storage drive, make a backup copy of all the data that you want to keep. • Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get damaged. •...
Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation order for memory modules shown in the following illustration. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 26. 2.
3. Remove the optical drive, if any. See “Optical drive” on page 28. 4. Remove the hard disk drive, if any. See “Hard disk drive” on page 29. Replacement procedure M.2 solid-state drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot.
2. Remove the front bezel. See “Front bezel” on page 27. 3. Remove the optical drive, if any. See “Optical drive” on page 28. 4. Remove the hard disk drive, if any. See “Hard disk drive” on page 29. Removal steps Remove the M.2 solid-state drive depending on the computer model: •...
Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel connector assignments (configurations). A coin-cell battery keeps this information active when you turn off the computer. The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell battery lasts forever.
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Replacement procedure 1. Follow the following sequence to loosen the four screws that secure the heat-sink-and-fan assembly to the system board. Then, lift the heat-sink-and-fan assembly off the system board. • Partially loosen screw , fully loosen screw , and then fully loosen screw •...
PCI-Express connector cable Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 26. 2. Disconnect the PCI-Express connector cable from the system board. Removal steps PCI-Express card Prerequisite...
Replacement procedure Note: Before installing a new PCI-Express card, remove the PCI-Express connector cables (if any) that impede the installation. See “PCI-Express connector cable” on page 39. Power supply assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Although there are no moving parts in the computer after the power cord has been disconnected, the following warnings are required for your safety.
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Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. For access, do the following: 1.
• Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /opt/Lenovo If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
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You may send your request in writing to the address below accompanied by a check or money order for $15 Lenovo Legal Department Attn: Open Source Team / Source Code Requests 8001 Development Dr. Morrisville, NC 27560 Please include the version of the OS and the version of the Linux Kernel pre-shipped on this Device as part of your request.
Generic https://pcsupport.lenovo.com Safety and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information Product name: ThinkCentre neo 50s Gen 3 Machine types: 11SW, 11SX, 11SY, and 11T0 Further compliance information related to your product is available at https://www.lenovo.com/compliance Operating environment Maximum altitude (without pressurization) •...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.