Epson Expression Home XP-2200 Series User Manual
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Epson Expression Home XP-2200 Series User Manual

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User's Guide
Printing
Scanning
Maintaining the Printer
Solving Problems
NPD6908-00 EN

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Questions and answers

Anthony Brown
January 19, 2025

How do I print a booklet with xp2200

0
tammy lindon
March 16, 2025

I have a epsonxp2200 series printer. the printer ran out of ink. i have replaced the cartridge and the orange light remains on and it will not print.

0
hal jones
April 26, 2025

I replaced one of the cartridges because my black ink ran out. The orange light stays on but I cannot print anything. Please help.

0

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Summary of Contents for Epson Expression Home XP-2200 Series

  • Page 1 User's Guide Printing Scanning Maintaining the Printer Solving Problems NPD6908-00 EN...

  • Page 2: Table Of Contents

    Contents Loading Papers......26 Guide to This Manual Loading Paper in the Rear Paper Feeder..26 Introduction to the Manuals.
  • Page 3 Cleaning the Translucent Film....68 A genuine Epson printer driver has not been Cleaning the Printer......70 installed..
  • Page 4 Technical Support Web Site....163 Contacting Epson Support....163 Before Contacting Epson.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Guide to Web Movie Manuals.

  • Page 6: Guide To This Manual

    > Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > Printing Only the Pages You Need Searching by keyword Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page. Jumping directly from bookmarks Click a title to jump to that page.

  • Page 8: About This Manual

    Guide to This Manual > > About This Manual Operating System References About This Manual This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 10 Guide to This Manual > Copyright The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 11: Important Instructions

    Important Instructions Safety Instructions..........12 Printer Advisories and Warnings.

  • Page 12: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 13: Advisories And Warnings For Setting Up The Printer

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏ Use only the type of power source indicated on the printer's label. ❏...

  • Page 14: Advisories And Warnings For Connecting To The Internet

    Important Instructions > Protecting Your Personal Information Advisories and Warnings for Connecting to the Internet Do not connect this product to the Internet directly. Connect it in a network protected by a router or firewall. Advisories and Warnings for Using the Printer with a Wireless Connection ❏...

  • Page 15: Part Names And Functions

    Part Names and Functions Front............16 Inside.

  • Page 16: Front

    Part Names and Functions > Inside Front Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Rear paper feeder Loads paper. Paper support Supports loaded paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.

  • Page 17: Rear

    Part Names and Functions > Rear Document cover Blocks external light while scanning. Scanner glass Place the originals. Scanner unit Scans placed originals. Open when replacing ink cartridges or removing jammed paper inside the printer. Scanner unit support Supports the scanner unit. Ink cartridge holder Install the ink cartridges.

  • Page 18: Guide To The Control Panel

    Guide to the Control Panel Buttons and Functions..........19 Checking Lights and Printer Status.

  • Page 19: Buttons And Functions

    Guide to the Control Panel > Buttons and Functions Buttons and Functions Turns the printer on or off. Unplug the power cord after checking that the power light is off. When a network error occurs, pressing this button cancels the error. Hold this button down for more than five seconds to perform Wi-Fi auto setup using the WPS push button.

  • Page 20: Checking Lights And Printer Status

    Turn the printer on while holding down the button to print the nozzle check pattern. Disable Network Service Turn the printer on while holding down the button to disable Epson Connect settings. Related Information “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 79 &...
  • Page 21 Guide to the Control Panel > Checking Lights and Printer Status Light Status Solutions An ink cartridge is expended or there is To ensure you receive premium print quality and to insufficient ink in the cartridge to charge the help protect your print head, a variable ink safety ink.
  • Page 22 The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
  • Page 23 The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement. Related Information “Removing Jammed Paper”...

  • Page 24: Loading Paper

    Loading Paper Paper Handling Precautions......... . 25 Loading Papers.

  • Page 25: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 26: Loading Papers

    Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Epson Photo Quality Self Adhesive Sheets For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Papers Loading Paper in the Rear Paper Feeder 1.
  • Page 27 Loading Paper > > Loading Papers Loading Paper in the Rear Paper Feeder 3. Load paper vertically along the right side of the rear paper feeder with the printable side facing up. Important: Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

  • Page 28: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Envelopes 5. Slide out the output tray. Note: Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may decline. Loading Various Paper Loading Envelopes Load envelopes along the right side of the rear paper feeder, short edge first with the flap facing down, and slide the...

  • Page 29: Loading Pre-Punched Paper

    Loading Paper > > Loading Various Paper Loading Long Papers Loading Pre-punched Paper Load paper along the right side of the rear paper feeder with the printable side facing up. ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏...

  • Page 30: Placing Originals

    Placing Originals Placing Originals on the Scanner Glass........31...

  • Page 31: Placing Originals On The Scanner Glass

    Placing Originals > Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass 1. Open the document cover. 2. Remove any dust or stains on the surface of the scanner glass using a soft, dry, clean cloth. Note: If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced.
  • Page 32 Placing Originals > Placing Originals on the Scanner Glass 5. Remove the originals after scanning. Note: If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass. Related Information “Scanner Specifications”...

  • Page 33: Printing

    Printing Printing Documents..........34 Printing on Envelopes.

  • Page 34: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 35 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 36 Printing > > Printing Documents Printing from a Computer Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 37 Printing > > Printing Documents Printing from a Computer Note: This feature is not available for borderless printing. Access the printer driver, and then make the following settings. Main tab > 2-Sided Printing Related Information “Paper for 2-Sided Printing” on page 149 &...
  • Page 38 Printing > > Printing Documents Printing from a Computer Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. Main tab >...
  • Page 39 Printing > > Printing Documents Printing from a Computer Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 40 Printing > > Printing Documents Printing from a Computer Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 41 Printing > > Printing Documents Printing from a Computer 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 42 Printing > > Printing Documents Printing from a Computer 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 43 Printing > > Printing Documents Printing from a Computer 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 44 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 45 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 46 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 47 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 48: Printing Documents From Smart Devices

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart...

  • Page 49: Printing On Envelopes

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 50: Printing On Envelopes From A Computer (Mac Os)

    (CD/DVD label printing is only supported by some models.). See the application’s help for details. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices...

  • Page 51: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 52: Copying

    Copying Copying Basics........... . 53 Making Multiple Copies.

  • Page 53: Copying Basics

    Copying > Making Multiple Copies Copying Basics You can copy on A4-size paper at the same magnification. Margins with a width of 3 mm appear around the edges of the paper regardless of whether or not the original has margins around the edges of the paper. When copying originals smaller than A4-size, margins will be wider than 3 mm depending on the position where you place the original.

  • Page 54: Scanning

    Scanning Basic Information on Scanning........55 Scanning Originals to a Computer.

  • Page 55: Basic Information On Scanning

    Scanning > > Basic Information on Scanning Available Scanning Methods Basic Information on Scanning What is a "Scan"? A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings, photos, handwritten illustrations, and so on) into digital image data. You can save scanned data as a digital image such as a JPEG or PDF.

  • Page 56: Recommended File Formats To Suit Your Purpose

    Use the scanning application Epson ScanSmart to scan from the computer. You can edit images after scanning. Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device.

  • Page 57: Recommended Resolutions To Suit Your Purpose

    Scanning > > Scanning Originals to a Computer Scanning from the Control Panel File Format Description JPEG (.jpg) A file format that allows you to compress the data to be saved. If the compression ratio is high, the image quality declines, and you cannot convert the image back to the original quality.

  • Page 58: Scanning From A Computer

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 59: Scanning Originals To A Smart Device

    Scanning Multiple Photos at the Same Time Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually. 1. Place the photos on the scanner glass. Place them 4.5 mm (0.2 in.) away from the horizontal and vertical edges...
  • Page 60 The photos should be larger than 15×15 mm (0.6×0.6 in.). 2. Start Epson ScanSmart. ❏ Windows 11 Click the start button, and then select All apps > Epson Software > Epson ScanSmart. ❏ Windows 10 Click the start button, and then select Epson Software > Epson ScanSmart.

  • Page 61: Maintaining The Printer

    Maintaining the Printer Checking the Ink Levels..........62 Improving Print, Copy, and Scan Quality.

  • Page 62: Checking The Ink Levels

    2. Click Ink Levels on the Main tab. Note: If EPSON Status Monitor 3 is disabled, the ink levels are not displayed. Click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Checking the Ink Levels (Mac OS) 1.
  • Page 63 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Checking and Cleaning the Print Head Important: ❏ Do not open the front cover or turn off the printer during head cleaning. If the head cleaning is incomplete, you may not be able to print.

  • Page 64: Running Power Cleaning

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Running Power Cleaning 4. Check the printed pattern to see if the print head nozzles are clogged. ❏ A: All lines are printed. No further steps are needed. ❏ B or close to B Some nozzles are clogged.

  • Page 65: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Running Power Cleaning (Mac OS) 1.

  • Page 66: Aligning The Print Head

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Paper Path for Ink Smears In these cases, turn the printer on and off again as soon as possible to cap the print head. Aligning the Print Head If you notice a misalignment of vertical lines or blurred images, align the print head.

  • Page 67: Cleaning The Scanner Glass

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Scanner Glass 5. When the problem cannot be cleared after cleaning the paper path, the part inside the printer that is shown in the illustration is smeared. Turn off the printer, and then wipe off the ink using a cotton swab. Important: ❏...

  • Page 68: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 69 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 2. Open the scanner unit. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...

  • Page 70: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Be careful not to touch the ink that has adhered inside the printer. Important: Wipe off the smear gently.
  • Page 71 Maintaining the Printer > Cleaning the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 72: In These Situations

    In These Situations When Replacing a Computer......... . 73 Saving Power.

  • Page 73: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 74: Disabling Your Wi-Fi Connection

    In These Situations > Installing the Applications Separately 3. Click Printer Settings. 4. Do one of the following. Note: Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase. ❏...

  • Page 75: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 76 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 77: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    Making Settings for Connecting to the Computer Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.

  • Page 78: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 79 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel 1. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.

  • Page 80: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( Note: If you release the button within 5 seconds, a network connection report is printed. Note that PIN code information is not printed on this report. 3.

  • Page 81: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 82 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 83 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 84 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 85 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 86: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct “Making Settings for Connecting to the Computer” on page 77 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.

  • Page 87: Connecting To Devices Using Wi-Fi Direct

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Connecting to Devices Usin Connecting to Devices Using Wi-Fi Direct This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router.

  • Page 88: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Note: When you connect from a smart device using Wi-Fi Direct connection (for Android) When you are using an Android device and connect to the printer using Wi-Fi Direct, the light and light flash simultaneously on the printer.

  • Page 89: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Although several computers can be connected to the same wireless router, each computer may be assigned a different SSID.

  • Page 90: Setting A Static Ip Address For The Printer

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer 1. Connect the printer to a computer using a USB cable. 2. Select a printer that is not labeled (XXXXX) when printing using a USB connection. Your printer name or "Network"...
  • Page 91 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Note: The display contents and items for Web Config differ depending on the model. If you see the following, select Advanced Settings from the list at the top right of the window. 2.

  • Page 92: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer 4. Select Basic. 5. Select Manual for Obtain IP Address. 6. Enter the IP Address you are setting up in IP Address. Set the subnet mask, default gateway, DNS server, and so on. according to your network environment. 7.
  • Page 93 In These Situations > Transporting and Storing the Printer 4. Remove all of the paper from the printer. 5. Make sure there are no originals on the printer. 6. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit.
  • Page 94 In These Situations > Transporting and Storing the Printer 8. Prepare to pack the printer as shown below. 9. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

  • Page 95: Solving Problems

    Solving Problems Cannot Print or Scan..........96 Printing, Copying, and Scanning Quality is Poor.

  • Page 96: Cannot Print Or Scan

    Solving Problems > Cannot Print or Scan Cannot Print or Scan Problem Solving Read this section if you cannot print or scan as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? Solutions ❏...

  • Page 97: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 98 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 99 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • Page 100: The Printer Cannot Connect To The Network

    Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.
  • Page 101 You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 102 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart.

  • Page 103: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly Connect the computer or smart device to the same SSID as the printer. ❏ Check the SSID that the printer is connected to by printing out the network connection check report. ❏...
  • Page 104 Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 159 & Unsupported paper is being used. Solutions Use paper supported by this printer.

  • Page 105: Printing, Copying, And Scanning Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time. Multiple sheets of paper feed at the same time during manual 2-sided printing.
  • Page 106 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Colored Banding Appears at Intervals of Approximately 2.5 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.
  • Page 107 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The following causes can be considered. Check the causes and follow the solutions in order from the top. The print head position is out of alignment. Solutions Align the print head.
  • Page 108 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The print settings and the paper size loaded in the printer are different. Solutions Change the print settings according to the paper size loaded in the printer. Load paper in the printer that matches the print settings.
  • Page 109 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 110 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Colors in the Printout Differ from Those on the Display The color properties for the display device you are using have not been adjusted correctly. Solutions Display devices such as computer screens have their own display properties.
  • Page 111 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
  • Page 112 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper in the Rear Paper Feeder” on page 26 &...
  • Page 113 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor You are using the printer driver for a different printer. Solutions Make sure that the printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.

  • Page 114: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
  • Page 115 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The print head position is out of alignment. Solutions Align the print head. ❏ Windows Click Print Head Alignment on the printer driver's Maintenance tab. ❏...
  • Page 116 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head” on page 62 &...
  • Page 117 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper in the Rear Paper Feeder”...
  • Page 118 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path. “Cleaning the Paper Path for Ink Smears” on page 66 &...

  • Page 119: Scanned Image Problems

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it. “Placing Originals on the Scanner Glass”...
  • Page 120 1. Start the Epson Scan 2 Utility. ❏ Windows 11 Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility. ❏ Windows 10 Click the start button, and then select EPSON > Epson Scan 2 Utility.

  • Page 121: Cannot Select Paper Type Or Paper Source In Printer Driver

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 122 Solving Problems > Checking Lights and Printer Status / : On : Flashing Light Status Solutions Wi-Fi connection error has occurred. Press the button to clear the error and try again. An ink cartridge is expended or there is To ensure you receive premium print quality and to insufficient ink in the cartridge to charge the help protect your print head, a variable ink safety ink.
  • Page 123 The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 124: Paper Gets Jammed

    The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement. Related Information “Removing Jammed Paper”...
  • Page 125 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 1. Remove the jammed paper from the rear paper feeder. 2. Remove the jammed paper from the output tray. 3. Open the scanner unit with the document cover closed.

  • Page 126: Preventing Paper Jams

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams 4. Remove the jammed paper. Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction. 5. Close the scanner unit. Preventing Paper Jams Check the following if paper jams occur frequently.

  • Page 127: It Is Time To Replace The Ink Cartridges

    ❏ Epson recommends using the ink cartridge before the date printed on the package. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 128 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage. ❏...

  • Page 129: Replacing Ink Cartridges

    Replacing Ink Cartridges (When Ink Light is Off) You can also watch the procedure in the Web Movie Manuals. Access the following website. https://support.epson.net/publist/vlink.php?code=NPD6469 Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 130 Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is Off) 1. Open the scanner unit with the document cover closed. 2. Hold down the button for 10 seconds. The ink cartridge holder moves to the replacement position. Note: To cancel ink cartridge replacement, keep the ink cartridges installed and turn off the printer.
  • Page 131 Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is Off) Important: Do not shake cartridges after opening the package, as they may leak. 4. Remove only the yellow tape. Important: Do not touch the sections shown in the illustration.

  • Page 132: Replacing Ink Cartridges (When Ink Light Is On Or Flashing)

    Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 6. Insert the new ink cartridge, and then press it down firmly. 7. Close the scanner unit. 8.
  • Page 133 It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl https://support.epson.net/publist/vlink.php?code=NPD6468 Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 134 Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl Note: To cancel ink cartridge replacement, keep the ink cartridges installed and turn off the printer. 3. Press the button again.
  • Page 135 Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 5. Remove only the yellow tape. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. 6.
  • Page 136 Solving Problems > > … It is Time to Replace the Ink Cartridges Replacing Ink Cartridges (When Ink Light is On or Fl 7. Insert the new ink cartridge, and then press it down firmly. 8. Close the scanner unit. 9.

  • Page 137: Continue Printing Temporarily Without Replacing Ink Cartridges

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 138 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. Follow the steps below when printing again.
  • Page 139 You can continue printing while preparing a replacement black ink cartridge. This feature is only available when you select the following settings in the printer driver. ❏ Paper Type:Plain paper, Letterhead ❏ Quality: Standard ❏ EPSON Status Monitor 3: Enabled...

  • Page 140: Cannot Operate The Printer As Expected

    The Printer Does Not Turn On or Off Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 141: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Power Does Not Turn Off button was not pressed for long enough. Solutions Hold down the button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the button.
  • Page 142 Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Bidirectional printing is disabled. Solutions Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏...

  • Page 143: Operation Sounds Are Loud

    EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3. However, it may not be available when the printer is accessed over a network or is used as a shared printer.

  • Page 144: Cannot Solve Problem

    ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 145 ❏ If you turn off the printer, wait for at least 12 hours, and if print quality has still not improved, run Power Cleaning. “Running Power Cleaning” on page 64 If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support. Related Information “Before Contacting Epson”...

  • Page 146: Product Information

    Product Information Paper Information..........147 Consumable Products Information.

  • Page 147: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 148 Envelope Envelope #10, Envelope DL, Envelope C6 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Business Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏...

  • Page 149: Unavailable Paper Types

    Product Information > > Paper Information Unavailable Paper Types ❏ Epson Photo Quality Self Adhesive Sheets Related Information “Available Paper and Capacities” on page 147 & Commercially Available Paper Plain paper, Copy paper (A4, Letter, User Defined) Related Information “Available Paper and Capacities” on page 147 &...

  • Page 150: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Not all cartridges are available in all regions. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 151: Software Information

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 152: Application For Printing From A Computer (Mac Os Printer Driver)

    Product Information > > Software Information Application for Printing from a Computer (Mac OS Printer Driver) ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences. ❏...

  • Page 153: Application For Configuring Printer Operations (Web Config)

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 154: Product Specifications

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 155: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Printing with borders 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 40.0 mm (1.57 in.) 32.0 mm (1.26 in.) Borderless printing 43.0 mm (1.69 in.) 35.0 mm (1.38 in.) Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 156: Interface Specifications

    Product Information > > Product Specifications Network Specifications Color Depth Color ❏ 48 bits per pixel internal (16 bits per pixel per color internal) ❏ 24 bits per pixel external (8 bits per pixel per color external) Grayscale ❏ 16 bits per pixel internal ❏...
  • Page 157 ✓ Bonjour Printing (Mac OS) IPv4, IPv6 IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ Network Scanning Epson Scan 2 IPv4, IPv6 ✓ Epson ScanSmart IPv4...

  • Page 158: Dimensions

    Sleep mode: Approx. 0.8 W Power off: Approx. 0.3 W Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 159: Environmental Specifications

    Product Information > > Product Specifications System Requirements Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 160: Regulatory Information

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 161 Product Information > > Regulatory Information Restrictions on Copying ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law. Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 162: Where To Get Help

    Contacting Epson Support........

  • Page 163: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 164: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 165: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 166: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2460-9699 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 167 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal 021-5724335 Service Jakarta Sudirman Kav. 3 Jakarta Pusat - DKI ess@epson-indonesia.co.id...
  • Page 168 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id...

  • Page 169: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 170: Help For Users In Malaysia

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:...
  • Page 171 Help for Users in the Philippines World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact...

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