Dell Latitude 7490 Owner's Manual
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Dell Latitude 7490 Owner's Manual

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Latitude 7490
Owner's Manual
Regulatory Model: P73G
Regulatory Type: P73G002
August 2021
Rev. A04

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Summary of Contents for Dell Latitude 7490

  • Page 1 Latitude 7490 Owner's Manual Regulatory Model: P73G Regulatory Type: P73G002 August 2021 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 Before working inside your computer..........................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw size list..................................
  • Page 4 Removing LED board..............................25 Installing LED board..............................25 Smart card module................................26 Removing smart card cage............................26 Installing smart card cage............................27 Touchpad buttons board..............................27 Removing touchpad buttons board.........................27 Installing touchpad buttons board...........................28 Power connector port..............................28 Removing power connector port..........................28 Installing power connector port..........................29 Display Assembly................................
  • Page 5 Hot key combinations...............................63 Chapter 5: System setup......................64 BIOS overview................................... 64 Entering BIOS setup program............................64 Navigation keys................................. 65 One time boot menu.................................65 System setup options...............................65 General screen options..............................65 System Configuration screen options.......................... 66 Video screen options................................ 68 Security screen options..............................68 Secure Boot screen options............................70 Intel software guard extensions screen options......................
  • Page 6 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0............... 87 Built-in self-test (BIST)..............................87 M-BIST................................... 87 LCD Power rail test (L-BIST)........................... 87 LCD Built-in Self Test (BIST)........................... 88 Diagnostic LED behavior..............................88 Recovering the operating system..........................90 Real Time Clock reset..............................90 Backup media and recovery options..........................91...

  • Page 7: Chapter 1: Working On Your Computer

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    ● Plastic scribe The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 NOTE: Screw size list Table 1. Latitude 7490 - Screw size list M2.5 x Component M2.5x 6.0 M2.5x5.0 M2.0 x 5.0 M2.0x3.0...

  • Page 11: Subscriber Identification Module Card

    Table 1. Latitude 7490 - Screw size list (continued) M2.5 x Component M2.5x 6.0 M2.5x5.0 M2.0 x 5.0 M2.0x3.0 M2.0 x 2.5 M2.0 x 2.0 Solid State drive Heat sink and fan WWAN card WLAN card Power connector port ESD bracket...

  • Page 12: Replacing Sim Card

    Replacing SIM card 1. Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray. 2. Use a scribe to pull the SIM card tray 3. Place on the SIM card on the tray. 4.

  • Page 13: Base Cover

    Base cover Removing base cover 1. Follow the procedure in Before working inside your computer. 2. To release the base cover: a. Loosen the eight (M2.5 x 6.0) captive screws that secure the base cover to the system [1]. Exercise caution when loosening the screws. Angle the screw driver to match the head of the screws NOTE: (Bottom Two) to avoid a possible stripped screw head.

  • Page 14: Installing Base Cover

    Installing base cover 1. Align the base cover tabs to the slots on the edges of the system. 2. Press the edges of the cover until it clicks into place. 3. To secure the base cover to the system, tighten the eight (M2.5 x 6.0) captive screws . Exercise caution when tightening the screws.

  • Page 15: Removing Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 16: Installing Battery

    Installing battery 1. Route the battery cable through the routing clip and connect the battery cable to the connector on the system board. Route the battery cable, if the cable at the base of the battery is un routed. NOTE: 2.

  • Page 17: Installing Solid State Drive

    Installing Solid State Drive 1. Insert the Solid State Drive into the connector. 2. Install the Solid State Drive bracket over the Solid State Drive. When installing the Solid State Drive bracket, ensure that the tab on the bracket is held securely with the tab on NOTE: the palm rest.
  • Page 18 5. Lift the speaker module from the computer. Removing and installing components...

  • Page 19: Installing Speaker Module

    1. Place the speaker module into the slots on the system. 2. Route the speaker cable through the retention clips on the system. For Latitude 7490, the speaker cable must be routed correctly in the routing channels on the palm-rest and the NOTE: routing channels along the bottom edge of the touchpad buttons.

  • Page 20: Installing Coin Cell Battery

    2. Route the coin cell battery cable through the routing channel before connecting the cable. 3. Connect the coin cell battery cable to the connector on the system board. When removing or replacing the RTC battery or system board for Latitude 7490, the RTC battery cable must be NOTE: routed in the routing channels and secured within the notch on the system board.

  • Page 21: Installing Wwan Card

    b. Lift the WWAN bracket that secures the WWAN card [2] . c. Disconnect the WWAN cables from the connectors on the WWAN card [3] . There is an adhesive pad on the routing pad of the system board which secure the wireless and WWAN cards. NOTE: Removing the wireless or WWAN card requires a small amount of additional force to separate the card from the adhesive pads...

  • Page 22: Wlan Card

    WLAN card Removing WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. To remove the WLAN card: a. Remove the M2.0 x 3.0 screw that secures the metal bracket to the WLAN card [1]. b.

  • Page 23: Memory Modules

    When installing the wireless and WWAN antennae must be routed correctly into the routing pads/clips on the NOTE: system board. For models shipped with a wireless card only, the technicians must always ensure that protective sleeves are used to isolate the antenna connectors before reassembling the system. 4.

  • Page 24: Heat Sink

    4. Follow the procedures in After working inside your computer. Heat sink Removing heat sink assembly Heat sink assembly consists of heat sink and the system fan. 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 25: Led Board

    Replace the screws in the order of the callout numbers [1, 2, 3, 4] as indicated on the heat sink. NOTE: 4. Connect the battery cable to the connector on the system board. 5. Install the base cover. 6. Follow the procedure in After working inside your computer.

  • Page 26: Smart Card Module

    2. Replace the M2.0 x 2.5 screw to secure the LED board. 3. Connect the LED cable to the LED board. For Latitude 7490, the LED daughter board cable must be routed underneath the securing latch on the palm- NOTE: rest, and the label should be placed underneath the system board.

  • Page 27: Installing Smart Card Cage

    Installing smart card cage 1. Slide the smart card cage into the slot to align with the tabs on the system. 2. Replace the two (M2.0 x 3.0) screws to secure the smart card cage to the system. 3. Affix the smart card cable and connect it to the connector on the system . 4.

  • Page 28: Installing Touchpad Buttons Board

    The touchpad buttons board cable is below the smart card cable. NOTE: b. Remove the two (M2.0 x 3.0) screws that secure the touchpad buttons board [2]. To identify the screws, see screw list. NOTE: c. Lift the touchpad buttons board from the system [3]. Installing touchpad buttons board 1.

  • Page 29: Installing Power Connector Port

    3. Disconnect the battery cable from the connector on the system board. 4. To remove the power connector port: a. Disconnect the power connector port cable from the system board [1]. Use a plastic scribe to release the cable from the connector. Do not pull the cable as it may result in NOTE: breakage.
  • Page 30 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. Remove the WLAN card. 5. Remove the WWAN card. To identify the number of screws, see screw list. NOTE: 6. To remove the display assembly: a.

  • Page 31: Installing Display Assembly

    Installing display assembly 1. Place the base of the computer on a clean flat surface. 2. Install the display assembly to align it with the display hinge holders on the system. 3. Holding the display assembly, replace the six (M2.5 x 3.5) screws to secure the display hinges on the system display assembly with the system unit.
  • Page 32 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. Remove the WLAN card. 5. Remove the WWAN card. 6. Remove the display assembly. 7. To remove the touch display panel: a. Use a plastic scribe to loosen the edges of the display panel. b.

  • Page 33: Installing Touch Display Panel

    8. Remove the display bezel from the display assembly. Installing touch display panel The touch display panel installation procedure is applicable only for systems with touch display configuration. NOTE: 1. Place the display panel on the display assembly. 2. Reconnect the IR cable and eDP cable. 3.

  • Page 34: Installing Display Bezel (Nontouch)

    1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. Remove the WLAN card. 5. Remove the WWAN card. 6. Remove the display assembly.

  • Page 35: Nontouch Display Panel

    4. Install the WLAN card. 5. Install the WWAN card. 6. Connect the battery cable to the connector on the system board. 7. Install the base cover. 8. Follow the procedure in After working inside your computer. Nontouch display panel Removing the display panel (nontouch) The display panel removal procedure is applicable only for nontouch display configuration.
  • Page 36 d. Peel off the display connector adhesive strip from the display panel [1]. e. Peel off the mylar tape securing the display cable on the back of the display panel [2]. f. Lift the metal tab and disconnect the display cable from the back of the display panel [3,4]. g.

  • Page 37: Installing The Display Panel (Nontouch)

    NOTE: 1. Connect the display cable on the back of the display panel. For Latitude 7490, the LED daughter board cable must be routed underneath the securing latch on the palm- NOTE: rest, and the label should be placed underneath the system board.
  • Page 38 10. To remove the camera microphone module: a. Peel off the two pieces of conductive tape covering the camera microphone module [1]. The conductive tape is a separate part from the camera module that must be removed and then reattached NOTE: when replacing the camera microphone module.

  • Page 39: Installing Camera

    Installing camera The installation procedure is applicable only for systems shipping with a nontouch display configuration. 1. Insert the camera module into the slot on the display assembly. 2. Connect the camera cable. 3. Install the display bezel. 4. Install the display assembly.

  • Page 40: Installing The Display Hinge Cap

    2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. Remove the WLAN card. 5. Remove the WWAN card. 6. Remove the display assembly. 7. Slide hinge cap from left to the right to release and remove the display hinge cap from the display panel. Installing the display hinge cap 1.
  • Page 41 3. Remove the dummy SIM card tray. 4. Remove the base cover. 5. Disconnect the battery cable from the connector on the system board. 6. Remove the memory module. 7. Remove the PCIe SSD. 8. Remove the WLAN card. 9. Remove the WWAN card.

  • Page 42: Usb Type C Bracket

    14. To remove the system board: a. Remove the USB type-C bracket. Image does not display the USB type-C bracket removal. b. Remove the three (M2.0 x 5.0) screws that secure the system board [1]. c. Lift the system board away from the computer [2]. Removing and installing components...
  • Page 43 15. Remove the two (M2.0x5.0) screws that secure the USB Type-C bracket. 16. Flip the system board, peel off the tapes securing the bracket and remove the USB Type-C port from the system board. Removing and installing components...

  • Page 44: Installing System Board

    When removing or reinstalling the USB Type-C bracket to the system board, technicians must place the system NOTE: board on an ESD mat to avoid damage. Installing system board 1. Align the system board with the screw holders on the system. 2.
  • Page 45 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. Remove the memory module. 5. Remove the PCIe SSD. 6. Remove the WLAN card.

  • Page 46: Removing Keyboard From Keyboard Tray

    Removing keyboard from keyboard tray 1. Follow the procedure in Before working inside your computer. 2. Remove the keyboard assembly. 3. Remove the five M2.0 x 2.0 screws that secure the keyboard to the keyboard assembly. 4. Lift the keyboard away from the keyboard tray. Installing keyboard to keyboard tray 1.

  • Page 47: Installing Keyboard Assembly

    2. Tighten the five M2.0 x 2.0 screws to secure the keyboard to the keyboard tray. 3. Install the keyboard assembly. Installing keyboard assembly The keyboard and the keyboard tray together are called the keyboard assembly. NOTE: The keyboard has multiple snap points on the lattice side which must be pushed down firmly at the snap points in NOTE: order to secure and fit it to the replacement keyboard.
  • Page 48 system board power connector port coin cell battery speaker The component you are left with is the palm rest. 3. Replace the palm rest. 4. Install the: speaker coin cell battery power connector port system board heat sink WLAN card WWAN card PCIe SSD card memory module...

  • Page 49: Chapter 3: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • HDMI 1.4 • USB features • USB Type-C • Thunderbolt over USB Type-C DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 50: Hdmi 1.4

    Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.

  • Page 51: Usb Features

    ● 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems used in many commercial movie theaters ● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p ●...
  • Page 52 Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480 Mbps and 12 Mbps respectively and are kept to maintain backward compatibility. USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below: ●...

  • Page 53: Usb Type-C

    higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection. USB Type-C USB Type-C is a new, tiny physical connector.
  • Page 54 1. Thunderbolt 1 and Thunderbolt 2 (using a miniDP connector) 2. Thunderbolt 3 (using a USB Type-C connector) Thunderbolt 3 over USB Type-C Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive.

  • Page 55: Chapter 4: System Specifications

    System specifications Topics: • Technical specifications • Hot key combinations Technical specifications Offerings may vary by region. The following specifications are only those required by law to ship with your NOTE: computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer.
  • Page 56 FIPS 201 Contacted Smart Card, Contactless Smart Card, NFC, Control Vault 2.0 Advanced Authentication with FIPS 140-2 Level 3 Certification ● Dell Business Dock WD15 (optional) Docking options ● Dell Business Thunderbolt Dock - TB16(optional for Thunderbolt 3 equipped systems only) ● Integrated High-Quality Speakers Multimedia ●...
  • Page 57 Table 3. Specifications (continued) ● Height: 18.50 mm (0.71 inch ) ● Weight: 185.00 g (0.41lb) ● Battery Capacity : 3.68 mAhr 60 WHr (4-cell): ● Length: 95.9mm ( 3.78 inch) ● Width: 5.70mm ( 0.22 inch) ● Height: 18.50 mm (0.71 inch ) ●...
  • Page 58 Table 3. Specifications (continued) ● DisplayPort over USB Type-C(optional Thunderbolt 3(1) ● RJ45 ● Optional Smartcard ● Noble lock wedge slot ● DC-in ● Type: HD fixed focus Camera ● Sensor type: CMOS sensor technology ● Imaging rate: Up to 30 frames per second ●...
  • Page 59 Table 4. 14.0 inches (16:9) AG HD (1366 x 768) WLED 200 nits ( typ ) eDP 1.2 ,HD CAM/Mic, WLAN capable, Mag Alloy back, Non Touch (continued) Response Time (max) 25 msec rise/fall Refresh Rate 60 Hz Horizontal View Angle (min) +/- 40 degrees Vertical View Angle (min) +10/-30 degrees...
  • Page 60 Table 6. 14.0 inches (16:9) AG FHD (1920 x 1080) 300 nits, eDP 1.3 w/PSR, IPS, HD CAM/Mic, WLAN capable, Mag Alloy back, Non Touch (continued) Vertical View Angle (min) +/- 80 degrees Pixel Pitch 0.161 x 0.161 mm Power Consumption (maximum) 3.8 W Table 7.
  • Page 61 Table 9. 14.0 inches (16:9) AG FHD (1920 x 1080) 300 nits, eDP 1.3 w/PSR, IPS, Super Low Power Panel (SLP), HD CAM/Mic, WLAN w/ASA, Narrow Border Mag Alloy back, Non Touch Feature Specification Type FHD Anti-Glare Luminance (typical) 300 nits ●...
  • Page 62 Table 11. 14.0 inches (16:9) AG FHD (1920 x 1080) 300 nits, eDP 1.3 w/PSR, IPS, HD CAM/Mic, WLAN/ WWAN, Mag Alloy back, On-cell Touch (continued) ● Height: 173.95 mm(maximum ) Dimensions (Active Area) ● Width: 309.4 mm(maximum ) ● Diagonal: 14.0 inch Native Resolution 1920 x 1080 Megapixels...

  • Page 63: Hot Key Combinations

    +/- 80 degrees Pixel Pitch 0.161 x 0.161 mm Power Consumption (maximum) 4.1 W Hot key combinations Table 14. Hot key combinations Function key combination Latitude 7490 Fn+ESC Fn Toggle Fn+ F1 Speaker Mute Fn+ F2 Volume Down Fn+ F3...

  • Page 64: Chapter 5: System Setup

    System setup System setup enables you to manage your notebook hardware and specify BIOS level options. From the System setup, you can: ● Change the NVRAM settings after you add or remove hardware ● View the system hardware configuration ● Enable or disable integrated devices ●...

  • Page 65: Navigation Keys

    Navigation keys For most of the System Setup options, changes that you make are recorded but do not take effect until you restart NOTE: the system. Table 15. Navigation keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field.

  • Page 66: System Configuration Screen Options

    Option Description ● Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology ● Device Information: Displays M.2 SATA, M.2 PCIe SSD-0, LOM MAC Address, Passthrough MAC address, Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi Device, WiGig Device, Cellular Device, Bluetooth Device Displays the battery status health and whether the AC adapter is installed.
  • Page 67 ● Enable External USB Port—enabled by default USB keyboard and mouse always work in the BIOS setup irrespective of these settings. NOTE: Always Allow Dell Docs.This option is enabled by default. Dell Type-C Dock Configuration ● Enable Thunderbolt Technology Support.This option is enabled by default.

  • Page 68: Video Screen Options

    Option Description ● 5 min ● 15 min ● Never This option, when enabled, pressing Fn+F7 turns off all light and sound emissions in the system. To Unobtrusive resume normal operation, press Fn+F7 again. This option is disabled by default. Mode Allows you to enable or disable the following devices: Miscellaneous...
  • Page 69 Option Description Allows you to enable the disable permission to the System and Hard Drive passwords when the admin Password password is set. Change Default setting: Allow Non-Admin Password Changes is selected. Allows you to determine whether changes to the setup options are allowed when an Administrator Non-Admin Setup Password is set.

  • Page 70: Secure Boot Screen Options

    Secure Boot screen options Option Description This option enables or disables the Secure Boot feature. Secure Boot ● Disabled Enable ● Enabled Default setting: Disabled Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Expert Key Custom Mode option is disabled by default.

  • Page 71: Power Management Screen Options

    Standby, the system setup removes power from all the USB ports to conserve battery power. ● Enable USB Wake Support ● Wake on Dell USB-C dock Default setting: The option is disabled. Allows you to enable or disable the feature that automatically switches from wired or wireless networks Wireless Radio without depending on the physical connection.

  • Page 72: Post Behavior Screen Options

    ● Adaptive—enabled by default Battery Charge Configuration ● Standard—Fully charges your battery at a standard rate. ● ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology This option is enabled by default. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 73: Manageability

    Option Description Enable Fn Key Emulation (default) Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys.

  • Page 74: Wireless Screen Options

    Wireless screen options Option Description Allows to set the wireless devices that can be controlled by the wireless switch. The options are: Wireless Switch ● WWAN ● GPS (on WWAN Module) ● WLAN ● Bluetooth All the options are enabled by default. For WLAN enable or disable controls are tied together and they cannot be enabled or disabled NOTE: independently.

  • Page 75: Admin And System Password

    Admin and System password You can create a system or admin password to secure your computer. Password Description type System password Password that you must enter to log on to your system. Password that you must enter to access and make changes to the BIOS settings of your computer. Admin password CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 76: Updating The Bios

    1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You NOTE: can also use the product ID or manually browse for your computer model.

  • Page 77: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 78: Assigning A System Setup Password

    System and setup password feature is disabled. NOTE: Assigning a system setup password You can assign a new System or Admin Password only when the status is in Not Set. To enter the system setup, press F12 immediately after a power-on or reboot. 1.

  • Page 79: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. For information on how to reset Windows or application passwords, refer to the documentation accompanying NOTE: Windows or your application.

  • Page 80: Chapter 6: Software

    Downloading Windows drivers 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.
  • Page 81 Software...

  • Page 82: Video Driver

    Video driver Verify if the video driver is already installed in the system. Audio driver Verify if audio drivers is already installed in the system. Software...

  • Page 83: Network Driver

    Network driver This system comes with both LAN and WiFi drivers and is able to detect the LAN and WiFi without going through the drivers installation. USB driver Verify if the USB drivers are already installed in the system. Storage driver Verify if the storage controller drivers are installed in the system.
  • Page 84 Verify if the HID driver is installed in the system. Control Vault Device Verify if the control vault device driver is installed in the system. Proximity device Verify if the proximity device driver is installed in the system. Smart card reader Verify if the smart card reader drivers are installed in the system.
  • Page 85 Image device driver Verify if the image device driver is installed in the system. Software...

  • Page 86: Chapter 7: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 87: Dell Enhanced Pre-Boot System Assessment - Epsa Diagnostic 3.0

    Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0 You can invoke the ePSA diagnostics by either of the following ways : ● Press the F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu.

  • Page 88: Lcd Built-In Self Test (Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 89 (AC, battery, coin cell) and drain flea power by pressing and holding down power button 3~5 seconds to ensure all power are drained. ● Run "BIOS recovery from USB", and the instructions are in the website Dell support. Troubleshooting...

  • Page 90: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 91: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 92: Chapter 8: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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