COX Contour 2 Box Manual

What you'll need

TV

Your original TV remote

What's inside

Quick start instructions

Troubleshooting tips & FAQs

Coax cable

HDMI cable

Power cord

Contour box

Voice remote

Quick start instructions

Plug in your Contour box

We recommend you use the new cables included in your kit.

First, screw one end of the coax cable 1 into an active cable outlet (try the same outlet where your previous cable box was connected) and the other end into the "Cable from Wall" port on the back of your new Contour box.

Then, plug the blue end of the HDMI cable 2 into the HDMI port on the back of your Contour box and plug the other black end into the desired HDMI port on your TV.

Lastly, connect the power cord 3 into the power port on the back of your Contour box and plug the other end into an electrical outlet.

Activate your Contour box

Start by turning on your TV.

Using the source or input button on your original TV remote, select the HDMI connection that matches the HDMI port you plugged the HDMI cable into earlier.

You'll be prompted to follow on–screen instructions.

Then hang tight for a few minutes for the activation of your Contour box to finish.

Set up your Voice remote

Now that your Contour box is activated, simply follow the on-screen instructions to set up your Voice remote. When you see "All Set", press OK.

For help programming and troubleshooting your remote, visit Cox.com/remote-help.

For quick how-to videos, go to Cox.com/support. Check out the enclosed troubleshooting tips and FAQs card for more information.

APP: Cox Connect for 24/7 support and helpful videos
WEB: Cox.com/support and Cox.com/learn
CHAT: text an agent at 54512 or live chat on Cox.com/chat
CALL: 1-888-556-1193

Troubleshooting tips & FAQs

Learn about your Contour

• Your Welcome Guide walks you through how to use your Contour. We suggest keeping it handy for easy reference.
• For tutorials, check out the Help screen on your Contour guide by pressing the "A" button on your Voice remote.
• Check out Cox.com/learn for information on getting the most out of your service.

Did you know

• On Demand^SM: lets you watch movies and your favorite shows on your schedule. See the Welcome Guide for details.
• Channel Lineup: view your channels at Cox.com → Products → TV Channel Lineup. Bookmark this or print it for easy reference.
• Cable Splitter: installing a Contour and Modem from the same cable outlet requires a splitter. Visit our retail store to pick one up.

Frequently asked questions

Why am I receiving a "No Input" message on my TV and not seeing a picture?

The input/source on your TV might not be set up correctly. Not to worry, there's a quick fix. Just press the "input" or "source" button on your TV remote until you select the HDMI connection that matches the port your HDMI cable is plugged into on your TV.

I'm having trouble reading the guide...can I make the text larger?

Yes, there's an option to change the text size in the settings that come with your Contour box. Using your Voice remote, press the "B" button and follow these steps: Enhanced Text Readability → press "OK" → toggle the setting on/off by pressing "OK" or "Cancel" to keep it as is. When it's turned on, the Contour Guide will display four rows of guide listings, making the font larger.

Why isn't my Voice remote changing the volume on my TV?

It could be a couple of things. First, check that the input/source on your TV is set up correctly. If that doesn't solve it, you may need to set up your remote again: press the "A" button on your Voice remote → Remote Setup → follow the steps on-screen. For more help programming and troubleshooting your remote, visit Cox.com/remote-help.

Why isn't my Contour box working?

A quick reboot might fix it – just unplug the power cord from the wall, wait about 20 seconds, then plug it back in. It may take up to 10 minutes to fully reset. You can also try connecting your Contour box to other cable outlets in your home. Your box needs to be connected to an active cable outlet to work. If that doesn't help, let us know.

Can I pair my remote after installation?

Sure, press the "A" button on your Voice remote and select "Remote Setup", then Contour will walk you through the process.

Videos

Setting up your Cox Contour 2 TV box (video)

How to fix common Cox TV troubleshooting issues (video)

Documents / Resources

References

• Remote Control User Guides
• Residential Support Overview | Cox Communications
• Learn How To Use Your Cox Services | Cox
• Contact Cox Residential – Cox Customer Support & Help

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download COX Contour 2 Box Manual