Lenovo ThinkPad X61 7673 User Manual
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Lenovo ThinkPad X61 7673 User Manual

Lenovo thinkpad x61 7673: user guide
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Service and Troubleshooting Guide

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  • Page 1 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Hard disk drive problems . Fingerprint authentication problems . Startup problems . Other problems . Starting BIOS Setup Utility . © Copyright Lenovo 2007 Chapter 4. Recovery options . Introducing Rescue and Recovery . Restoring factory contents . Recovering data.
  • Page 6 Index . . 67 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 7: Read First

    Read first © Copyright Lenovo 2007 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time.
  • Page 8 Read first ® ThinkPad X61 Tablet Service and Troubleshooting Guide Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer.
  • Page 9 Read first Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
  • Page 10 Read first viii ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Finding Information

    Click Start, move the pointer to All Programs; then to Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the blue ThinkVantage button on your keyboard.

  • Page 12: Finding Information With The Thinkvantage Button

    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm or 5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). © Copyright Lenovo 2007...

  • Page 14: Be Gentle With Your Computer

    Taking care of your ThinkPad computer v Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged.

  • Page 15: Handle Storage Media And Drives Properly

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Tips on using your computer in tablet mode...

  • Page 16: Other Important Tips

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 17: Cleaning The Cover Of Your Computer

    v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – PC Card – Smart Card –...

  • Page 18: Cleaning Your Computer Display

    Taking care of your ThinkPad computer Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratch-like mark on your display, it might be a stain transferred from the keyboard or the TrackPoint from the outside.

  • Page 19: Chapter 3. Solving Computer Problems

    Password problems Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2007 . 10 Pointing device problems . 11 Sleep (standby) or hibernation problems .

  • Page 20: Frequently Asked Questions

    Where are the recovery discs? Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 29 of this Guide. ® ThinkPad...

  • Page 21: Diagnosing Problems

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 39 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 41. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 22: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the hard disk drive. You can also download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using PC-Doctor from the service partition...

  • Page 23: Troubleshooting

    Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0176: System Security - The...
  • Page 24 Solving computer problems Message 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. 0200: Hard disk error 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error 0231: System RAM error...
  • Page 25 Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.
  • Page 26 Solving computer problems Message The power-on password prompt The hard disk password prompt Hibernation error Operating system not found. EMM386 Not Installed - Unable to Set Page Frame Base Address. CardBus Configuration Error - Device Disabled ® ThinkPad X61 Tablet Service and Troubleshooting Guide Solution A power-on password or a supervisor password is set.
  • Page 27 Message Solution Cannot boot from Check the status of the device which you want to boot from. any device. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly.

  • Page 28: Errors Without Messages

    Solving computer problems Errors without messages Problem: Solution: Problem: Solution: Problem: Solution: Problem: Solution: ® ThinkPad X61 Tablet Service and Troubleshooting Guide When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds;...

  • Page 29: Password Problems

    ThinkVantage button at the password prompt. v If you cannot reset your power-on password, you must take your v If you cannot reset your hard disk password, Lenovo authorized If you forgot your supervisor password, Lenovo authorized servicer cannot reset your password.

  • Page 30: Pointing Device Problems

    Solving computer problems Pointing device problems Problem: Solution: Sleep (standby) or hibernation problems Problem: Solution: Problem: Solution: Problem: Solution: ® ThinkPad X61 Tablet Service and Troubleshooting Guide The scrolling or magnifying glass function does not work. Check the mouse driver in the Device Manager window, and make sure that the PS/2 TrackPoint driver is installed.

  • Page 31: Computer Screen Problems

    Problem: When you take action to return from sleep (standby) mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep (standby) mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep (standby) mode.
  • Page 32 Solving computer problems Problem: Solution: Problem: Solution: ® ThinkPad X61 Tablet Service and Troubleshooting Guide The screen is blank. v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

  • Page 33: Battery Problems

    Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display 2. Check whether the screen resolution and color quality are 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure the correct device driver name is shown in the 6.

  • Page 34: Hard Disk Drive Problems

    Solving computer problems Problem: Solution: Problem: Solution: Problem: Solution: Problem: Solution: Hard disk drive problems Problem: Solution: Problem: Solution: ® ThinkPad X61 Tablet Service and Troubleshooting Guide Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty.

  • Page 35: Fingerprint Authentication Problems

    Problem: I cannot hot-swap the hard disk drive in the Ultrabay Solution: You can hot-swap a hard disk drive in the Ultrabay only if no hard disk password has been set. Make sure that the password for the hard disk drive in the Ultrabay is disabled. I cannot change or remove a hard disk password in the BIOS Setup Problem: Utility.

  • Page 36: Other Problems

    Solving computer problems Other problems Problem: Solution: Problem: Solution: Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features.
  • Page 37 4. Click Access BIOS. The System Restart Required window is displayed. 5. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password;...
  • Page 38 Starting BIOS Setup Utility ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 39: Copyright Lenovo 2007

    The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 40: Recovering Data

    Recovery options Notes: 1. If you are using Windows XP, and the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, attach your ThinkPad computer to the ThinkPad X6 Tablet UltraBase performing a recovery operation.

  • Page 41: Chapter 5. Upgrading And Replacing Devices

    Note: If you are using a PC Card or Secure Digital Card, the computer 2. Close the computer display, and turn the computer over. 3. Slide the battery lock to the unlocked position. © Copyright Lenovo 2007 might not be able to enter hibernation mode. If this happens, turn off the computer.
  • Page 42 Replacing the battery 4. Slide and hold the battery latch 1 . Then, remove the battery 2 . 5. Install a fully charged battery. 6. Slide the battery lock to the locked position. 7. Turn the computer over again. Connect the ac adapter and the cables to the computer.

  • Page 43: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 44 Upgrading the hard disk drive 4. Remove the screw 1 that secures the hard disk drive slot cover. Then, flip out and remove the cover 2 . 5. Remove the hard disk drive by pulling out the tab. 6. Detach the side rubber rails from the hard disk drive. 7.

  • Page 45: Replacing Memory

    9. Insert 1 and reinstall the cover of the hard disk drive slot 2 . Then, reinstall the screw 3 . 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory.
  • Page 46 Replacing memory 4. Remove the battery. 5. Loosen the screws that hold the memory-slot cover in place 1 ; then remove the cover 2 . 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
  • Page 47 To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the “To interrupt normal startup, press the blue ThinkVantage button” message is displayed at the lower left of the screen, press the ThinkVantage button.
  • Page 48 Replacing memory ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 49: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 50 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 51: Getting Help Around The World

    Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 52 Getting help and service Country or Region Brazil Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Estonia Finland ® ThinkPad X61 Tablet Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815...
  • Page 53 Country or Region Telephone Number France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French) Germany 07032-15-49201 (30 day up and running support) 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala...
  • Page 54 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 Moscow: +7 (495) 258-6300...
  • Page 55 Country or Region Telephone Number Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)
  • Page 56 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 57: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product , see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 58: Types Of Warranty Service

    Most CRUs are easy to install whereas others may require some technical skill and tools. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product.
  • Page 59 Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. Appendix A. Warranty information...
  • Page 60 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 61: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 62 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.
  • Page 63 Service and Troubleshooting Guide Communication Daughter Card Setup Access Online Instructions Help Hardware Maintenance Manual Appendix B. Customer Replaceable Units (CRUs) Online Video...
  • Page 64 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 65: Appendix C. Features And Specifications

    Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector (on some models) v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Slim (in optional ThinkPad X6 Tablet UltraBase) v Docking connector © Copyright Lenovo 2007...

  • Page 66: Specifications

    Features PC Card slot v Type II PC Card Optical drive v CD-ROM, DVD-ROM, Combo or Multi-Burner drive in optional ThinkPad X6 Tablet UltraBase depending on the model Wireless features v Integrated wireless LAN (on some models) v Integrated Bluetooth (on some models) v Integrated wireless WAN (on some models) Digital media reader v Secure Digital (SD) card slot...
  • Page 67 – Capacity: 4.55 AH Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task tray. Operating system v For operating systems supporting your computer, see http:// www.lenovo.com/think/support. Specifications Appendix C. Features and Specifications...
  • Page 68 Specifications ® ThinkPad X61 Tablet Service and Troubleshooting Guide...

  • Page 69: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 70: Electronic Emissions Notices

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 71: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 72: Japanese Vcci Class B Statement

    Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors. Japanese VCCI Class B statement EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway.

  • Page 73: Ibm Lotus Software Offer

    Lotus Organizer v Lotus FastSite v Lotus SmartCenter – Internet Information Manager Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. ®...
  • Page 74 International Program License Agreement: The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA.

  • Page 75: Trademarks

    –In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: Fax: +65 6448 5830 To inquire about an order, contact: Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery...
  • Page 76 Other company, product, or service names may be trademarks or service marks of others. ® ThinkPad X61 Tablet Service and Troubleshooting Guide...
  • Page 77 18 factory contents restoring 29 FCC statement 60 features 55 features and specifications 55 finding information 1 © Copyright Lenovo 2007 fingerprint reader 55 care 8 problems 25 frequently asked questions 10 hard disk drive problem 24...
  • Page 78 trademarks 65 troubleshooting 13 upgrading devices 10 hard disk drive 33 warranty information 11, 47 help 39 ® ThinkPad X61 Tablet Service and Troubleshooting Guide...
  • Page 80 Part Number: 42X3499 Printed in China (1P) P/N: 42X3499...

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