Lenovo 0B47221 User Manual page 28

• For the Windows XP operating system, ensure that you have downloaded and installed the latest
Bluetooth software. If you are using a Lenovo computer with Broadcom Bluetooth solution, check and
update to the latest Bluetooth for Windows (BTW) version (BTW 5.6.0.8900 or later version).
• Ensure that the Bluetooth keyboard is within the maximum Bluetooth range (10 m).
Problem: The Bluetooth keyboard lags.
Solution: To solve the problem, try moving the Bluetooth keyboard closer to the computer and removing
other objects with wireless signals to avoid signal interference.
Problem: The ThinkPad Keyboard Suite cannot be automatically installed when I connect the keyboard to
my computer for the first time.
Solution: To solve the problem, do the following:
1. Ensure that you are using the Windows 7, Windows 8, Windows 8.1, or Windows 10 operating system.
2. Ensure that your computer has been connected to the Internet.
3. Ensure that you have enabled the automatic Windows update feature by doing the following:
a. Open Control Panel.
b. Depending on your Control Panel mode, do one of the following:
• Click Hardware and Sound ➙ Devices and Printers.
• Click Devices and Printers.
c. Right-click your computer icon under the Devices menu, and then select Device installation
Settings.
d. Follow the instructions on the screen to enable the automatic Windows update feature.
4. Ensure that you have installed all Windows updates by doing the following:
a. Open Control Panel.
b. Depending on your Control Panel mode, do one of the following:
• Click System and Security ➙ Windows Update.
• Click Windows Update.
c. Click Check for updates to install Windows updates.
5. Remove the Bluetooth keyboard from the computer and then reconnect it.
6. If the above tips still are not workable, it might be caused by the version or language of your operating
system. You can manually install the ThinkPad Keyboard Suite by doing the following:
a. Go to http://support.lenovo.com/tpkeyboard.
b. Locate and download the installation file of the driver.
c. Double-click the installation file, and then follow the instructions on the screen to complete the
installation.
Problem: The Bluetooth keyboard might fail to resume from suspend on the Windows 7, Windows 8,
Windows 8.1, or Windows 10 operating system.
Solution: You can check if selective suspend is disabled by going to Device Manager and navigating to the
Bluetooth keyboard. Right-click the Bluetooth keyboard and go to the Properties page. Clear Allow the
computer to turn off this device to save power on the Power Management tab.
Problem: It takes a long time to pair the Bluetooth keyboard with the computer on the Windows 7 operating
system.
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User Guide