Kramer VIA GO2 User Manual
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Kramer VIA GO2 User Manual

Wireless presentation solution
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USER MANUAL
MODEL:
VIA GO²
Wireless Presentation Solution (for
Firmware Version 3.3)
P/N: 2900-301300 Rev 4
www.kramerav.com

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  • Page 1 USER MANUAL MODEL: VIA GO² Wireless Presentation Solution (for Firmware Version 3.3) P/N: 2900-301300 Rev 4 www.kramerav.com...

  • Page 2: Table Of Contents

    Changing LAN Settings Accessing System Controls For User: Running Kramer VIA App Running Kramer VIA App for PC and Mac Running Kramer VIA App for Tablets & Smartphones Running Kramer VIA App from a Web Browser Running Kramer VIA App Using an Installation File...

  • Page 3: Introduction

    Kramer Electronics Ltd. Introduction Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world of unique, creative, and affordable solutions to the vast range of problems that confront the video, audio, presentation, and broadcasting professional on a daily basis. In recent years, we...

  • Page 4: Overview

    European Advanced Recycling Network (EARN) and will cover any costs of treatment, recycling and recovery of waste Kramer Electronics branded equipment on arrival at the EARN facility. For details of Kramer’s recycling arrangements in your particular country go to our recycling pages at www.kramerav.com/il/quality/environment.

  • Page 5: Typical Applications

    Kramer Electronics Ltd. • Do Not Disturb (DND) Feature – Allows the presenter to continue the presentation without being interrupted. • Pause/Resume Presentation – Present at your convenience. Typical Applications • Presentation environments. • Small to mid–size meeting rooms. •...
  • Page 6 Kramer Electronics Ltd. • VIA App User Dashboard – Main interface for meeting participants using the app. This dashboard appears after logging into a VIA meeting. Figure 1: User Dashboard VIA GO² – Introduction...
  • Page 7 Kramer Electronics Ltd. • VIA Gateway Dashboard – app interface used from the main display by either a keyboard and a mouse connected to the gateway. Click the VIA icon in the lower left corner of the main display to open this interface.

  • Page 8: Supported Devices

    • ® iPad/iPhone tablet/smartphone (iPad 2 or later, iOS 12 or later). When using the Airplay service, no Kramer VIA application is needed. However, we recommend using iOS12, Mojave OS X, or higher, for a better experience. • ® Android OS 5.

  • Page 9: Defining Via Go² Wireless Presentation Solution

    Kramer Electronics Ltd. Defining VIA GO² Wireless Presentation Solution This section defines GO². Figure 4: VIA GO² Wireless Presentation Solution Feature Function Micro SD Card Slot Not in use. Power Button with LED Press to power ON or turn OFF the device.

  • Page 10: For Installer: Mounting Via Go²

    Kramer Electronics Ltd. For Installer: Mounting VIA GO² This section provides instructions for mounting GO². Before installing, verify that the environment is within the recommended range: • Operation temperature – 0 to 40C (32 to 104F). • Storage temperature – -40 to +70C (-40 to +158F).

  • Page 11: For Installer: Connecting Via Go²

    GO², connect its power and then switch on the power to each device. Connecting Device If you wish to use a Kramer active optical pluggable HDMI cable with your GO², contact your local Kramer office to assist in purchasing the correct cable.

  • Page 12: Connecting Main Display

    Kramer Electronics Ltd. Connecting Main Display The main display is the screen connected directly to GO². When VIA GO² is booted up, the VIA gateway screen appears on the main display. All collaboration activity is then displayed here. VIA GO²...

  • Page 13: For Web Administrator: Configuring Settings - Gateway Management Pages

    Kramer Electronics Ltd. For Web Administrator: Configuring Settings – Gateway Management Pages VIA GO² enables users with Web Administrator access to configure settings for your VIA GO² unit. VIA GO² enables you to do the following: • Logging in to Gateway Management Pages on page 12.

  • Page 14: Logging In To Gateway Management Pages

    Kramer Electronics Ltd. Logging in to Gateway Management Pages The Gateway Management Pages enable you to configure your VIA GO² gateway device. The Gateway Management Pages are accessed from any computer connected to the same network as your gateway. To log in to the VIA GO² Gateway Management Pages: 1.
  • Page 15 Kramer Electronics Ltd. 3. Click Manage Gateway Settings in the upper right corner. The Administrator Login page appears. Figure 7: Administrator Login Page 4. Type a Web Administrator Username (default = su) and Password (default = supass). You must log in as a user with Web Administrator user role to access settings through the...

  • Page 16: User Management

    Kramer Electronics Ltd. User Management This section describes how to add user accounts to the database of your VIA GO² device. A user account is required to access the Gateway Management Pages (see Logging in to Gateway Management Pages on page 12) and, when your VIA GO²...

  • Page 17: Managing Network Settings

    Kramer Electronics Ltd. 5. Select one of the following participation levels: These options are enabled only when Moderator Mode is enabled (see Moderator Mode on page 41). • Moderator – User is able to become a moderator and has access to moderator features...
  • Page 18 Kramer Electronics Ltd. Setting Up Secure Wireless Guest Access Point Using the built-in Wi-Fi module, VIA GO² enables you to set up a secure access point for users to connect to your VIA GO² network. This setup is ideal for guest users whom you may not want to connect directly to your network.
  • Page 19 Kramer Electronics Ltd. 4. Click AP Mode and enter a new name in the SSID field and a new password. Figure 13: AP Mode Setting Page 5. Select Enable Internet if your VIA GO² device is connected to a network with internet.
  • Page 20 Kramer Electronics Ltd. 2. Click Client Mode. 3. Click OK for the notification. The Client Mode tab appears. Figure 14: Client Mode Tab 4. If you do not see the desired network in the dropdown, click Click Here to Scan all Networks.
  • Page 21 Kramer Electronics Ltd. Connecting VIA GO² to 802.1x Network VIA GO² enables you to wirelessly connect your VIA GO² device as a client device to an 802.1x network using a password based or an EAP-TLS based authentication mechanism. Features of EAP-TLS include: •...

  • Page 22: Via Pad Configuration

    Kramer Electronics Ltd. c. Upload the Authority CA, User Certificate and Key files and click Apply. VIA GO² automatically reboots and is now connect to the 802.1x network. VIA Pad Configuration VIA Pad is an optional touch-pad accessory that enables meeting participants to instantly join a VIA meeting with their Mac or PC laptop.
  • Page 23 Kramer Electronics Ltd. 3. Select the Auto Connect to Wi-Fi checkbox, to configure VIA Pad to automatically connect to the meeting space Wi-Fi network. Figure 17: VIA Pad Auto Connect Setting Page The Auto Connect settings appear. 4. Define the following for the meeting space Wi-Fi network: a.

  • Page 24: Site Management

    Kramer Electronics Ltd. Pairing a VIA Pad Device Each VIA Pad device must be paired to your VIA GO² unit before being used by a meeting participant. To pair a VIA Pad device to your VIA GO² unit, follow the directions below:...

  • Page 25: Via Screen Editor

    Kramer Electronics Ltd. 2. In the Step 1: Server Settings section, enter the VSM Server IP and the Gateway ID that was defined in VSM for this gateway. 3. Click Validate and Save. Changes take effect immediately. VIA GO² must be able to connect to VSM while validating is in progress.
  • Page 26 Kramer Electronics Ltd. Creating New Screen Layout VIA GO² enables you to custom design the screen layout for the main display. You can incorporate your company branding, as well as display custom text, date & time, and meeting login information. Create and save several versions of the screen layout and load them as needed.
  • Page 27 Kramer Electronics Ltd. Wallpaper image files must be jpeg, png, or bmp format and a maximum size of 2 MB. If the wallpaper image resolution does not match VIA's output resolution, the screen layout elements may not appear in the same location as they do in the Screen Editor. For best results, use a wallpaper image that matches the output resolution of VIA.
  • Page 28 Kramer Electronics Ltd. Formatting Screen Layout Widgets VIA GO² provides different formatting options for each of the screen layout widgets (elements). You can define the position, color, format (for date and time) and refresh time (for Room Code) of these elements. In addition, you can display a customized DNS (Domain...
  • Page 29 Kramer Electronics Ltd. Formatting Text Format the following on the Properties tab: Figure 22: Text Properties Tab • Enter the text in the text field. • Select the font size and text alignment. • Under Auto Resize, click ON to automatically resize the box to fit the size of the text.
  • Page 30 Kramer Electronics Ltd. Formatting Room Name 1 Room Name 1 is the address used to join a meeting. Format the following on the PROPERTIES tab: Figure 24: Room Name Properties Tab • In the Room Name field, you can enter one or both of the following: ▪...
  • Page 31 Kramer Electronics Ltd. ▪ Select the number of seconds the room name overlay is visible on top of participant content. • Select the font size and text alignment. • Under Auto Resize, click ON to automatically resize the box to fit the size of the text.
  • Page 32 Kramer Electronics Ltd. Formatting Code Popup Code Popup shows the Room Code only when a participant enters the Room Name on Kramer VIA app to join the meeting. This popup appears on top of any content being presented on the main display.
  • Page 33 Kramer Electronics Ltd. Formatting Time The Time widget displays the time according to the time zone settings of the VIA device (see Date/Time on page 41). Format the following on the PROPERTIES tab: Figure 28: Time Properties Tab • Select 24 hour or AM/PM time format.
  • Page 34 Kramer Electronics Ltd. Formatting QR Code The QR Code widget is a QR code that enables a participant to join the meeting by scanning the code with their device. Format the following on the PROPERTIES tab: Figure 30: QR Code Properties Tab •...
  • Page 35 Kramer Electronics Ltd. • Select 24 hour or AM/PM time format. • Under Show Title, click ON/OFF to show/hide the meeting title. • Under Show Organizer, click ON/OFF to show/hide the name of the meeting organizer. • Under No. of Records to display, select how many upcoming meetings to display •...
  • Page 36 Kramer Electronics Ltd. Formatting Timer The Timer widget is a pop-up that displays a notification that counts down the last several minutes before the next meeting is scheduled to start in the room. Format the following on the PROPERTIES tab: Figure 33: Time Properties Tab •...
  • Page 37 Kramer Electronics Ltd. Editing a Screen Layout To edit a screen layout: 1. Click Device Management > VIA Screen Editor on the navigation pane. The Screen Editor page appears. 2. Click Edit in the row of the layout that you want to edit.

  • Page 38: Configuring Via Settings Template

    Kramer Electronics Ltd. To import a screen layout: 1. Click Device Management > VIA Screen Editor on the navigation. The Screen Editor page appears. 2. Click Import Templates. A file browser window appears. 3. Select the desired screen layout file and click Choose.
  • Page 39 Kramer Electronics Ltd. 2. Click Create New Template. The Configurations Template Creation page appears. Figure 36: Configuration Template Creation Page 3. Enter a name for the new template and click Save Template. The new template is saved. 4. Open the different settings pages by clicking on the navigation pane on the left and change settings as needed.
  • Page 40 Kramer Electronics Ltd. • Certificate on page 46. • on page 47. • Proxy Server on page • Features on page System Configure the following settings in the VIA settings template (see Configuring VIA Settings Template on page 36) that affect the overall operation of the system: Figure 37: System Setting Tab •...
  • Page 41 • Language – Select the language for the Gateway Management pages. • Broadcast (default = ON) – When the user launches Kramer VIA app, all broadcasting VIA gateways appears automatically on the meeting spaces, according to the selections below: Figure 38: Broadcast Setting Tab ▪...
  • Page 42 Kramer Electronics Ltd. ▪ Join through Browser – Enables users that are sitting in the meeting room to join the VIA meeting from a web browser, without downloading any software. (default = ON) ▪ Run VIA – Enables user to run the VIA application without downloading any software.
  • Page 43 Kramer Electronics Ltd. Power Configure the following energy-saving automatic power settings in the VIA settings template (see Configuring VIA Settings Template on page 36): Figure 43: VIA Power Setting Tab • Auto Power Off Timing – Set a time for VIA GO²...
  • Page 44 Kramer Electronics Ltd. Configure the following settings in the VIA settings template (see Configuring VIA Settings Template on page 36) that affect Moderator Mode and user accounts: • Activate Moderator Mode – Allow participants to become moderator of a meeting. When this feature is activated, a Become Moderator button appears for each eligible participant on the Participants tab of the user dashboard.
  • Page 45 Kramer Electronics Ltd. Active directory mode enables to display users’ First name and Last name while using VIA features such as “Present”, “Enable DND”, “Mouse hover”, “Activity Log”, etc. To configure Active Directory Moderator Mode: 1. On the VIA setting Template, select Moderator Mode tab (see Moderator Mode on page 41).
  • Page 46 Kramer Electronics Ltd. 7. Login the gateway dashboard settings (see Logging in to Gateway Dashboard Settings on page 65) and select LAN settings. Figure 47: Gateway Dashboard Settings 8. Click on the Host Configurator. Host configuration page appears. Figure 48: Host Configuration Page 9.
  • Page 47 Kramer Electronics Ltd. Audio Configure the following audio related settings in the VIA settings template (see Configuring VIA Settings Template on page 36): Figure 49: VIA Gateway Audio Setting Tab • VIA Gateway Audio Input – Not relevant for GO².
  • Page 48 Kramer Electronics Ltd. The following Password Policy settings affect new user accounts for logging into the Gateway Management Pages and joining a VIA meeting: • Alphanumeric – Require at least one letter and one number to be included in a user password.
  • Page 49 Kramer Electronics Ltd. VIA GO² enables you to add an NTP (Network Time Protocol) server to synchronize your VIA gateway time. To add an NTP server: Figure 51: NTP Server Setting Tab • In the NTP tab in the VIA settings template (see Configuring VIA Settings Template on page 36), enter the NTP server address and click Add.

  • Page 50: Configuring Display Controller

    Kramer Electronics Ltd. To configure features arrangement and availability: 1. Scroll down on the Configurations Template Creation navigation pane and click GO 2 > Client /Mobile Features. Figure 52: Features Menu Setting Tab 2. Click and drag feature icons to a new position as needed.

  • Page 51: Integrating Third Party Calendar

    Kramer Electronics Ltd. To configure your VIA GO² as a display controller: 1. Connect the display to be controlled to the same network as your GO². 2. Click Device Management > Display Controller on the navigation pane. The Display Controller page appears.
  • Page 52 Kramer Electronics Ltd. Integrating Office 365 Calendar To integrate your Office 365 Calendar with VIA Calendar: 1. Click Device Management > Calendar on the navigation pane. The Calendar Account appears. Figure 54: Third Party Calendar Configuration Page 2 Select Office 365 Basic Auth from the Calendar Type drop down.
  • Page 53 Kramer Electronics Ltd. 3. Enter the server URL. 4. Select the relevant version of Microsoft Exchange. 5. Enter the following for the meeting space where this VIA gateway resides: • Username – Email address assigned to the meeting space. •...

  • Page 54: Configuring Digital Signage

    For VIA devices sold before June 1 , 2019, Digital Signage is an optional feature available through separate licensing and pricing. Contact your local Kramer office for more details. VIA GO² enables you to configure digital signage. The Digital Signage feature enables you to VIA GO²...
  • Page 55 Kramer Electronics Ltd. Creating Scrolling Text To create scrolling text: 1. On the Manage Content page, click Add Content. The Add Content pane appears with the Scroller tab open. Figure 56: Scrolling Text Setting Tab 2. Type the text to be displayed in the box.
  • Page 56 Kramer Electronics Ltd. Adding RSS Feed To add an RSS feed: 1. On the Manage Content page, click Add Content. The Add Content pane appears with the Scroller tab open. Figure 57: RSS Setting Tab 2. Click RSS. The RSS tab appears.
  • Page 57 Kramer Electronics Ltd. Adding Web URL Add the URL of an existing web page or use a third-party solution (for example, Google Slides) to publish a presentation to the web and add the URL of the presentation. To add a web url for digital signage: 1.
  • Page 58 Kramer Electronics Ltd. Uploading Media Files To upload media files: 1. On the Manage Content page, click Add Content. The Add Content pane appears with the Scroller tab open. Figure 59: Media Setting Tab 2. Click Media. The Media tab appears.
  • Page 59 Kramer Electronics Ltd. The Pre-Defined Templates tab explains all the pre-defined templates that are available when you create a campaign 2. Click Custom Templates. The Custom Templates tab appears. 3. Click Add Template. The Add Template pane appears. Figure 61: DSS New Template Pane 4.
  • Page 60 Kramer Electronics Ltd. Configuring a Digital Signage Campaign A Digital Signage Campaign defines what is displayed in each frame of a digital signage template layout. To configure a digital signage campaign: 1. Click Digital Signage > Campaign Editor on the navigation pane.
  • Page 61 Kramer Electronics Ltd. Scheduling Digital Signage Campaign VIA GO² enables you to schedule when a digital signage campaign is displayed. To schedule a digital signage campaign: 1. Click Digital Signage > Schedule Campaign on the navigation pane. The Schedule Campaign page appears.

  • Page 62: Maintaining Your Via Unit

    Kramer Electronics Ltd. Adding Fonts to Digital Signage To add new fonts to Digital Signage: 1. Click Digital Signage > Font management on the navigation pane. The Font Management tab appears. Figure 66: Font Management Page 2. Click Browse File.
  • Page 63 Kramer Electronics Ltd. There are two types of system logs available for viewing and search: • Gateway Activity Log – Shows activity of the meeting participants. • Webadmin Activity Log – Shows activity of the Gateway and Gateway Settings embedded web pages.
  • Page 64 Kramer Electronics Ltd. To update your VIA GO² firmware: 1. Click Utility > Update Firmware on the navigation pane. The Update Firmware page appears. Figure 68: Update Firmware Page 2. When using an update file saved on your computer: a. Click Browse File.
  • Page 65 Kramer Electronics Ltd. Activating VIA Gateway License VIA GO² enables you to upload and activate your VIA GO² license. To upload your VIA GO² license: 1. Select UTILITY > VIA License on the navigation pane. The VIA License page appears.
  • Page 66 Kramer Electronics Ltd. Resetting Default Settings VIA GO² enables you to reset VIA GO² to factory defaults. Resetting Calendar Settings removes the calendar settings from the unit and credentials will be required to renew synchronization to your calendar. The applied changes take effect once the VIA is rebooted or the VIA session is reset.

  • Page 67: For Web Administrator: Configuring Settings - Gateway Dashboard

    Kramer Electronics Ltd. For Web Administrator: Configuring Settings – Gateway Dashboard VIA GO² enables users with Web Administrator access to configure LAN settings and access system controls from the gateway dashboard. Logging in to Gateway Dashboard Settings The gateway dashboard Settings can be accessed by connecting a mouse and keyboard directly to the VIA gateway unit (see For Installer: Connecting VIA GO²...

  • Page 68: Changing Lan Settings

    The log folder is only available if system logging is activated (see Viewing and Searching System Activity Logs on page 60). VIA GO² unit is pre-activated by Kramer. In case your license has been revoked, you can activate it here. VIA GO² – For Web Administrator: Configuring Settings – Gateway Dashboard...
  • Page 69 Kramer Electronics Ltd. To access system controls: 1. Login to Gateway Dashboard settings and select System Controls. The System Controls tab appears. Figure 73: Systems Control Tab 2. Click the required icon. System controls are accessed. VIA GO² – For Web Administrator: Configuring Settings – Gateway Dashboard...

  • Page 70: For User: Running Kramer Via App

    Click Yes and follow the Setup Wizard instructions. Kramer VIA app is saved to the KRAMER folder on your C:/ProgramFiles directory drive by default and a desktop shortcut is created for easy access. However, you can select a different target folder in the Setup Wizard.

  • Page 71: Running Kramer Via App For Tablets & Smartphones

    App Store (iOS) or Google Play (Android). 2. Open the Kramer VIA app. Your device is ready to join the meeting. For Bluetooth (BLE) feature, allow the Kramer VIA app to access your device location and Bluetooth. Running Kramer VIA App from a Web Browser...

  • Page 72: For User: Participating In A Via Meeting

    Kramer Electronics Ltd. For User: Participating in a VIA Meeting This section explains how to participate in a collaborative meeting using VIA GO² and your personal device. VIA GO² enables you to do the following: • Joining a VIA Meeting on page 70.
  • Page 73 Kramer Electronics Ltd. 3. Start typing the name or the IP address of the VIA meeting space to which you want to connect. The Meeting Spaces list appears. If the relevant meeting space does not appear on the list, enter the name and click Join.
  • Page 74 Kramer Electronics Ltd. The User Dashboard includes: Figure 76: User Dashboard • Share App (see Pause/Resume the Presentation on page 75). • Share Screen (see Mirroring Device Screen on page 75). • Tap to Present. • on page 79) – Only if moderator mode is...
  • Page 75 A capture screen appears on your device. 3. Scan the QR code that appears on the main display. You are automatically logged in to the VIA meeting and the Kramer VIA dashboard appears. VIA GO² – For User: Participating in a VIA Meeting...

  • Page 76: Mirroring Your Device Screen

    Kramer Electronics Ltd. Joining a VIA Meeting Using a VIA Pad VIA GO² you to join a VIA meeting using a VIA Pad. Make sure that your VIA Pad has been paired with your VIA GO² unit before using it...
  • Page 77 VIA GO² enables you to mirror your entire device screen on the main display. To mirror your Windows laptop or Android device screen using Kramer VIA: 1. Connect your laptop or Android device to the network to which your VIA GO²...
  • Page 78 Kramer Electronics Ltd. Mirroring an App from Your Device VIA GO² enables you to mirror only one app that is open on your device. The rest of the content on your screen is not mirrored. Audio is currently not supported for this feature.
  • Page 79 76). To mirror with the Extended Desktop feature: • On the Kramer VIA app dashboard, click the share screen icon with a 2. An extension of your device desktop appears on the VIA main display. • Drag content to the left and beyond your primary screen to show it on the main display.
  • Page 80 Kramer Electronics Ltd. Mirroring Without Being Interrupted VIA GO² enables you to prevent others from mirroring their devices while you are using Kramer VIA app to mirror your device. To use the Do Not Disturb feature, it must first be enabled by the Web Administrator using the Gateway Management Pages.
  • Page 81 Kramer Electronics Ltd. Becoming Meeting Moderator VIA GO² enables any authorized meeting participant to become a moderator. The moderator is notified when a meeting participant requests to present and can accept or reject the request. Moderator Mode must be activated to enable becoming a Moderator during a meeting...
  • Page 82 Kramer Electronics Ltd. The moderator can preview the presentation request window to assist the moderator to accept or deny the request. 3. Select Allow full screen (in case of a single presenter) or Allow auto position (in case of multiple presenters).

  • Page 83: Technical Specifications

    Kramer Electronics Ltd. Technical Specifications Ports 1 Ethernet On an RJ-45 connector 1 USB 3.0 On a female USB type-A connector 1 USB 2.0 On a female USB type-A connector Outputs 1 HDMI On a female HDMI connector Video Max Resolution...

  • Page 84: Via App Android Permissions

    Kramer Electronics Ltd. VIA App Android Permissions Permission Category Description How Used Camera Take pictures and videos. Logging in through QRCode reader. Contacts Find accounts on the device. Logging in to cloud storage apps like Google Drive, OneDrive, and Dropbox.
  • Page 85 This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state. This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Kramer Electronics or (iii) this product is not purchased from an authorized Kramer Electronics reseller.
  • Page 86 SAFETY WARNING Disconnect the unit from the power supply before opening and servicing For the latest information on our products and a list of Kramer distributors, visit our website where updates to this user manual may be found. We welcome your questions, comments, and feedback.

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