Samsung Galaxy J2 Prime User Manual
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Samsung Galaxy J2 Prime User Manual

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SM-G532MT
SM-G532MT/SS
User Manual
English (LTN). 04/2018. Rev.1.1
www.samsung.com

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  • Page 1 SM-G532MT SM-G532MT/SS User Manual English (LTN). 04/2018. Rev.1.1 www.samsung.com...

  • Page 2: Table Of Contents

    Messages SIM or USIM card Internet Memory card (microSD card) Email Turning the device on and off Camera Touchscreen Gallery Home screen Samsung Notes Lock screen Calendar Notification panel Voice Recorder Entering text My Files Screen capture Clock Opening apps...
  • Page 3 Table of Contents Settings Introduction Connections Sounds and vibration Notifications Display Wallpapers Advanced features Device maintenance Applications Lock screen and security Cloud and accounts Google Accessibility General management Software update 100 User manual 100 About device Appendix 101 Troubleshooting...

  • Page 4: Basics

    • D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Center. For user-installed apps, contact service providers.

  • Page 5: Package Contents

    • A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

  • Page 6: Device Layout

    Basics Device layout Receiver Proximity sensor Flash Front camera Power key Touchscreen Home key Back key Recents key Microphone Multipurpose jack Headset jack Flash GPS antenna Rear camera Volume key Speaker Back cover Main antenna...
  • Page 7 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • U sing a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

  • Page 8: Battery

    Basics Battery Installing the battery Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively. Doing so may damage the cover. Insert the battery with the battery’s gold-colored contacts properly aligned with the device’s contacts.
  • Page 9 Basics Replace the back cover. Removing the battery Remove the back cover. Pull out the battery.
  • Page 10 Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
  • Page 11 Basics Viewing the remaining charging time While charging, open the Home screen and tap Apps → Settings → Device maintenance → Battery. The actual charging time may vary depending on the status of your device and the charging conditions. The remaining charging time may not be displayed when you charge the device in very cold or very hot conditions.
  • Page 12 • I f you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • I f the device is not charging properly, take the device and the charger to a Samsung Service Center.

  • Page 13: Sim Or Usim Card

    • U se only a microSIM card. • U se caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 14 USIM card into SIM card slot 2 ( Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Center to remove the memory card.
  • Page 15 Basics Removing the SIM or USIM card Remove the back cover and battery. Pull out the SIM or USIM card. ► Single SIM models: ► Dual SIM models:...
  • Page 16 Basics Using dual SIM or USIM cards (dual SIM models) If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards On the Home screen, tap Apps → Settings → Connections → SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

  • Page 17: Memory Card (Microsd Card)

    To view your device’s maximum memory card capacity, refer to the Samsung website. • S ome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

  • Page 18: Turning The Device On And Off

    Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

  • Page 19: Touchscreen

    Basics Touchscreen • D o not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • T o avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
  • Page 20 Basics Dragging To move an item, tap and hold it and drag it to the target position. Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return. Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts.

  • Page 21: Home Screen

    Basics Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out. Home screen Home screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.
  • Page 22 Basics Home screen options On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customize the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more.
  • Page 23 Basics Moving items Tap and hold an item on the Home screen, and then drag it to a new location. You can also move frequently used apps to the shortcuts area at the bottom of the Home screen. To move the item to another panel, drag it to the side of the screen. To move an item more easily, tap and hold an item, and drag it to Move apps at the top of the screen.
  • Page 24 Basics Tap Enter folder name and enter a folder name. To change the folder color, tap To add more apps to the folder, tap ADD, tick the apps, and then tap ADD. You can also add an app by dragging it to the folder on the Home screen. To move apps from a folder to the Home screen, tap the folder, and then drag an app to the Home screen.
  • Page 25 Basics On the Apps screen, tap → Edit. Tap and hold an app, and then drag it over another app. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. Tap Enter folder name and enter a folder name.
  • Page 26 Basics Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.

  • Page 27: Lock Screen

    • N one: Do not set a screen lock method. • I f the unlock code is forgotten, take the device to a Samsung Service Center to reset it. • Y ou can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit.

  • Page 28: Notification Panel

    Basics Notification panel Using the notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards.
  • Page 29 Basics Using quick setting buttons Tap quick setting buttons to activate some features. Swipe downwards on the notification panel to view more buttons. To view more detailed settings, tap the text under each button. To rearrange buttons, tap and hold a quick setting button until all the quick setting buttons are displayed.

  • Page 30: Entering Text

    Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Enter uppercase.

  • Page 31: Screen Capture

    Basics Additional keyboard functions Tap and hold to use various functions. Other icons may appear instead of the icon depending on the last function that was used. • : Enter text by voice. Change the voice input settings. Start or pause entering text by voice.

  • Page 32: Opening Apps

    Basics Opening apps On the Home screen or the Apps screen, select an app icon to open it. To open an app from the list of recently used apps, tap and select a recent app window. Closing an app and drag a recent app window to the left or right to close it. To close all running apps, tap CLOSE ALL.
  • Page 33 A shortcut to Secure Folder will be added to the Home screen and the Apps screen. If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button that appears when an incorrect unlock code is entered, and enter your Samsung account password.
  • Page 34 Tap and hold an app, and drag it to Disable or Uninstall at the top of the screen. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. On the Apps screen, tap Samsung → Secure Folder.

  • Page 35: Samsung Account

    Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can use apps provided by Samsung, without signing in to your account.
  • Page 36 Removing your Samsung account When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed. On the Apps screen, tap Settings → Cloud and accounts → Accounts.

  • Page 37: Transferring Data From Your Previous Device

    Basics Transferring data from your previous device You can transfer data from a previous device to your device via Samsung Smart Switch. The following versions of Samsung Smart Switch are available. • M obile version: Transfer data between mobile devices. You can download the app from Play Store.
  • Page 38 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the USB cable.

  • Page 39: Device And Data Management

    Basics Device and data management Connecting the device to a computer for data transfer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage.
  • Page 40 On the Apps screen, tap Settings → Cloud and accounts → Backup → Back up my data for the Samsung account, tap the switches next to the items you want to back up to activate them, and then tap BACK UP NOW.

  • Page 41: Sharing Features

    You can also use the following options: • L ink sharing: Upload content to the Samsung storage server and share the link and the access code with others, even if they are not saved in your contacts list. To use this feature, your phone number must be verified.

  • Page 42: Emergency Mode

    Basics Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Press and hold the Power key, and then tap Emergency mode.

  • Page 43: Applications

    Applications Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Tap Samsung → Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider.
  • Page 44 Applications Managing apps Uninstalling or disabling apps On the Apps screen, tap → Edit. The icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or OK. Alternatively, on the Apps screen, tap Settings →...

  • Page 45: Phone

    Applications Phone Introduction Make or answer voice and video calls. Making calls Tap Phone on the Apps screen. Enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. to make a voice call, or tap to make a video call.
  • Page 46 Applications Using speed dial Set speed dial numbers to quickly make calls. To set a number to speed dial, tap → Speed dial, select a speed dial number, and then select a contact. To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10 and up, tap the first digit(s) of the number, and then tap and hold the last digit.
  • Page 47 Applications Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the reject message bar upwards. To create various rejection messages, open the Apps screen, tap Phone →...
  • Page 48 Applications Options during calls During a voice call The following actions are available: • : Access additional options. • A dd call: Dial a second call. • E xtra volume: Increase the volume. • B luetooth: Switch to a Bluetooth headset if it is connected to the device. •...

  • Page 49: Contacts

    Applications Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating contacts manually Tap Contacts on the Apps screen. and select a storage location. Enter contact information. • : Add an image. • : Add or delete a contact field. Tap SAVE.
  • Page 50 Applications Searching for contacts On the Apps screen, tap Contacts. Use one of the following search methods: • S croll up or down the contacts list. • D rag a finger along the index at the right side of the contacts list to scroll through it quickly.

  • Page 51: Messages

    Applications Sharing contacts You can share contacts with others by using various sharing options. Tap Contacts on the Apps screen. Tap → Share. Tick contacts and tap SHARE. Select a sharing method. Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming.
  • Page 52 Applications Enter a message. Access additional options. Enter recipients. Select contacts from the contacts list. Attach files. Send the message. Enter a message. Enter emoticons. to send the message. For dual SIM models, tap to send the message. Viewing messages Messages are grouped into message threads by contact.
  • Page 53 Applications Blocking unwanted messages Block messages from specific numbers added to your block list. Tap Messages on the Apps screen. Tap → Settings → Block messages → Block numbers. Tap INBOX or CONTACTS, select a contact, and then tap To manually enter a number, tap Enter number, and then enter a phone number. When you receive messages from the blocked numbers or messages including blocked phrases, you will not be notified.

  • Page 54: Internet

    Browse the Internet to search for information and bookmark your favorite webpages to access them conveniently. Browsing webpages Tap Samsung → Internet on the Apps screen. Tap the address field. Enter the web address or a keyword, and then tap Go.
  • Page 55 Applications Using secret mode In secret mode, you can separately save and manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password. Activating secret mode In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET. If you are using this feature for the first time, set whether to use a password for secret mode.

  • Page 56: Email

    Setting up email accounts Set up an email account when opening Email for the first time. Tap Samsung → Email on the Apps screen. Enter the email address and password, and then tap SIGN IN. To manually register a company email account, tap MANUAL SETUP.

  • Page 57: Camera

    Applications Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • D o not take photos or record videos of other people without their permission. • D o not take photos or record videos where legally prohibited. •...
  • Page 58 Applications Front camera preview Shooting modes Rear camera preview Filter effects Switching cameras On the preview screen, swipe upwards or downwards to switch between cameras. Viewing shooting modes On the preview screen, swipe from the left to the right to open the shooting modes list. Viewing filter effects One the preview screen, swipe from the right to the left to open the filter effects list.
  • Page 59 Applications Basic shooting Taking photos or recording videos Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. To take a series of photos, tap and hold • S pread two fingers apart on the screen to zoom in, and pinch to zoom out. •...
  • Page 60 Applications Locking the focus and exposure Strong light/dark contrast and the subject being outside the auto focus area may make it difficult to achieve an appropriate exposure. Lock the focus or exposure and then take a photo. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked.
  • Page 61 Applications Panorama Take a series of photos horizontally or vertically and then stitch them together to create a wide scene. On the shooting modes list, tap Panorama. To get the best shots using panorama mode, follow these tips: • M ove the camera slowly in one direction. •...
  • Page 62 Applications Night Take a photo in low-light conditions, without using the flash. On the shooting modes list, tap Night. Sports Take a photo of fast-moving subjects. On the shooting modes list, tap Sports. Selfie Take self-portraits with the front camera. You can preview various beauty effects on the screen.
  • Page 63 Applications Applying beauty effects You can modify facial features, such as your skin tone or face shape, before taking self- portraits. This feature is available only in Selfie mode. On the preview screen, tap Select the options below to apply beauty effects to your face on the preview screen and take a photo of yourself.
  • Page 64 Applications Slowly swivel the device left and then right or vice versa to take a wide self-portrait. The device will take additional photos when the white frame moves to each end of the viewfinder window. • M ake sure to keep the white frame inside the viewfinder window. •...
  • Page 65 Applications Camera settings Quick settings On the preview screen, use the following quick settings. The available options may vary depending on the shooting mode and which camera is being used. • : Select a metering method. This determines how light values are calculated. Center-weighted uses the light in the center portion of the shot to calculate the exposure of the shot.

  • Page 66: Gallery

    Applications Common • T imer: Select the length of the delay before the camera automatically takes a photo. • G rid lines: Display viewfinder guides to help composition when selecting subjects. • L ocation tags: Attach a GPS location tag to the photo. •...
  • Page 67 Applications Viewing images and videos Viewing images On the Apps screen, tap Gallery → PICTURES. Select an image. Move to the previous screen. Access additional options. Add the image to favorite. Modify the image. Share the image with others. Delete the image. To hide or show the menus, tap the screen.
  • Page 68 Applications Viewing videos On the Apps screen, tap Gallery → PICTURES. Select a video to play. Video files show the icon on the preview thumbnail. Display your videos. Access additional options. Pause and resume playback. Skip to the previous Skip to the next video.
  • Page 69 Applications Viewing stories When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories. To create stories automatically, you must capture or save multiple images and videos. Creating stories Create stories with various themes.

  • Page 70: Samsung Notes

    Select an image or a video, tap Share at the bottom of the screen, and then select a sharing method. Samsung Notes Introduction Create notes by entering text from the keyboard or by writing or drawing on the screen. You...
  • Page 71 Applications Creating notes On the Apps screen, tap Samsung Notes → ALL → Select an input method from the toolbar at the top of the screen and compose a note. Tap Pen to write or draw. Tap Brush to paint with various brushes.

  • Page 72: Calendar

    Applications Calendar Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events Tap Calendar on the Apps screen. or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.

  • Page 73: Voice Recorder

    → Add account. Then, select an account to sync with and sign in. When an account is added, it will appear on the list. Voice Recorder Use this app to record or play voice memos. On the Apps screen, tap Samsung → Voice Recorder. to start recording. Speak into the microphone. to pause recording.

  • Page 74: My Files

    My Files Access and manage various files stored in the device. On the Apps screen, tap Samsung → My Files. View files that are stored in each storage. You can also view files in your device or a memory card by category.

  • Page 75: Clock

    Applications Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM On the Apps screen, tap Clock → ALARM. Setting alarms in the alarms list, set an alarm time, select the days on which the alarm will repeat, set other various alarm options, and then tap SAVE.

  • Page 76: Calculator

    Applications STOPWATCH On the Apps screen, tap Clock → STOPWATCH. Tap START to time an event. To record lap times while timing an event, tap LAP. Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. TIMER On the Apps screen, tap Clock →...

  • Page 77: Radio

    Radio Listening to the FM radio Tap Samsung → Radio on the Apps screen. Before you use this app, you must connect a headset, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time.

  • Page 78: Google Apps

    Applications Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. Refer to Accounts for more information. To view more app information, access each app’s help menu. Some apps may not be available or may be labeled differently depending on the region or service provider.
  • Page 79 Applications Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Chat with your friends individually or in groups and use images, emoticons, and video calls while you are chatting. Google Search quickly for items on the Internet or your device.

  • Page 80: Introduction

    Settings Introduction Customize settings for functions and apps. You can make your device more personalized by configuring various setting options. On the Apps screen, tap Settings. To search for settings by entering keywords, tap SEARCH. Connections Wi-Fi Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices.
  • Page 81 Settings Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.
  • Page 82 • D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices On the Settings screen, tap Connections →...
  • Page 83 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Tap Gallery on the Apps screen. Select an image.
  • Page 84 Settings Limiting data usage Set the device to automatically disable the mobile data connection when the amount of mobile data you have used reaches your specified limit. On the Settings screen, tap Connections → Data usage, and then tap the Set mobile data limit switch to activate it.
  • Page 85 Settings Using the mobile hotspot Use your device as a mobile hotspot to share your device’s mobile data connection with other devices. On the Settings screen, tap Connections → Mobile hotspot and tethering → Mobile hotspot. Tap the switch to activate it. icon appears on the status bar.
  • Page 86 Settings SIM card manager (dual SIM models) Activate your SIM or USIM cards and customize the SIM card settings. Refer to Using dual SIM or USIM cards (dual SIM models) for more information. On the Settings screen, tap Connections → SIM card manager. •...
  • Page 87 Settings More connection settings Customize settings to control other features. On the Settings screen, tap Connections → More connection settings. • N earby device scanning: Set the device to scan for nearby devices to connect to. • P rinting: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.

  • Page 88: Sounds And Vibration

    Settings Sounds and vibration Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration. • S ound mode: Set the device to use sound mode or silent mode. • V ibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls. •...

  • Page 89: Notifications

    Settings Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To customize notification settings, tap ADVANCED and select an app. • A llow notifications: Allow notifications from the selected app. • S et as priority: Display notifications at the top of the notification panel and include them in the allowed list when Do not disturb is activated.

  • Page 90: Wallpapers

    Settings Easy mode Easy mode provides an easier user experience by using a simpler layout and bigger icons on the Home screen. Some app features may not be available in easy mode. Switching to easy mode On the Settings screen, tap Display → Easy mode → Easy mode. Select apps under Easy applications to apply a simpler layout.

  • Page 91: Advanced Features

    Settings Advanced features Options Activate advanced features and change the settings that control them. On the Settings screen, tap Advanced features. Excessive shaking or impact to the device may cause unintended input for some features. • O ne-handed operation: Activate one-handed operation mode for your convenience when using the device with one hand.
  • Page 92 Settings Send SOS messages In an emergency situation, quickly press the Power key three times. The device sends messages to your emergency contacts. The messages include your location information. On the Settings screen, tap Advanced features → Send SOS messages, and then tap the switch to activate it.

  • Page 93: Device Maintenance

    Settings Device maintenance The device maintenance feature provides an overview of the status of your device’s battery, storage, RAM, and system security. You can also automatically optimize the device with a tap of your finger. Battery Device security Storage Using the quick optimization feature On the Settings screen, tap Device maintenance →...
  • Page 94 Settings Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. On the Settings screen, tap Device maintenance → Battery. • T he usage time left shows the time remaining before the battery power runs out.

  • Page 95: Applications

    • S ecure lock settings: Change screen lock settings for the selected lock method. • F ind My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device.

  • Page 96: Cloud And Accounts

    Cloud and accounts Introduction Sync, back up, or restore your device’s data using Samsung Cloud, or reset your device. You can also register and manage accounts, such as your Samsung account or Google account, and transfer data to or from other devices via Smart Switch.
  • Page 97 On the Settings screen, tap Cloud and accounts → Backup. Samsung account • B ack up my data: Back up your personal information and app data to Samsung Cloud. You can also set the device to automatically back up data.

  • Page 98: Google

    Settings Google Configure settings for some features provided by Google. On the Settings screen, tap Google. Accessibility Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility. • V ision: Customize the settings to improve accessibility for visually impaired users. •...

  • Page 99: General Management

    If the battery remains fully discharged or removed from the device, the time and date is reset. • R eport diagnostic info: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • R eset: Reset your device’s settings or perform a factory data reset. Software update Update your device’s software or change the update settings.

  • Page 100: User Manual

    Settings User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About device Access device information, edit the device name, or update device software. On the Settings screen, tap About device. Checking your device’s IMEI information The International Mobile Equipment Identity (IMEI) is a unique number assigned to your device.

  • Page 101: Appendix

    Appendix Troubleshooting Before contacting a Samsung Service Center, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 102 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Center. Your device freezes or encounters a fatal error Try the following solutions.
  • Page 103 Appendix Calls are not connected • E nsure that you have accessed the right cellular network. • E nsure that you have not set call barring for the phone number you are dialing. • E nsure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
  • Page 104 If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Center. Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app.
  • Page 105 • E nsure that the Bluetooth wireless feature is activated on the device you wish to connect • E nsure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). If the tips above do not solve the problem, contact a Samsung Service Center.
  • Page 106 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 107 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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