Texecom SmartCom Installation Manual
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Texecom SmartCom Installation Manual

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Texecom SmartCom
Installation guide
INS760EN-7

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Summary of Contents for Texecom SmartCom

  • Page 1 Texecom SmartCom Installation guide INS760EN-7...
  • Page 2 • PCR01577 changes implemented for BRE • Compliance information added. • Removed V1 App references and configuration Added detail on connecting systems to the Texecom Cloud 11-03-2022 Added detail on connecting V2 App • Updated managed networks ports list table. Removed IP addresses and published host names only. Added broker5 to the list.

  • Page 3: Table Of Contents

    2.1 Hardware Requirements ...................... 2.2 Network Requirements ......................3.0 Texecom Connect System ..................... 3.1 Texecom Connect Components ................... 4.0 SmartCom Opening & Identification ................. 4.1 Removal from mounting tamper ..................5.0 Installation Steps ......................... 6.0 Connecting to the panel ......................

  • Page 4: Introduction

    SmartCom to take the Premier Elite product line into the future and enable customers to transition their systems. The SmartCom is simple to connect to the Texecom Cloud by generating an App code. The SmartCom supports the Texecom Cloud service and the Texecom Connect app.

  • Page 5: Hardware Requirements

    Other products designed for specific Home & Building Automation tasks such as the Texecom Connect SmartPlug may also be added to the system. These devices can be added at the time of installation, or if the functionality is enabled may be added and removed as required by the Master User.
  • Page 6 IP or WiFi Cameras (optional) USB-Com (only required if connecting either Flasher or Wintex to your panel) Firmware / Software Versions The following firmware and software versions are required to fully use Texecom Connect App. Premier Elite Control Panel Firmware* V4.00 >...

  • Page 7: Network Requirements

    3.0 Texecom Connect System The Texecom Connect App is reliant on an existing Texecom security system in order for it to work. Below is an overview of the full Texecom Connect system, so you can understand the full ecosystem. Note: The Texecom connect app is a supplementary feature and not considered part of the graded ATS Note: screened Ethernet cable should be used in all installations.
  • Page 8 INS760EN-7 8/91...

  • Page 9: Texecom Connect Components

    3.1 Texecom Connect Components Premier Elite V4 Firmware The Texecom Connect SmartCom, App and API all require Premier Elite control panels to run V4 firmware or above. Any legacy Premier Elite control panel can be flash upgraded to the latest firmware. Texecom regularly releases firmware upgrades to enhance performance and provide additional features.
  • Page 10 Take control over your powered devices and control any mains-powered device remotely with the SmartPlug. This Ricochet enabled wireless plug sits between a wall socket and the power plug of a device, and is controlled via the Texecom INS760EN-7 10/91...

  • Page 11: Smartcom Opening & Identification

    SmartCom enables remote panel connections from Wintex, and the Connect App without requiring router port forwarding. By default the SmartCom obtains its IP address by DHCP which must be enabled on the router. It is possible to utilise a static IP address, this is detailed in section 6.1...
  • Page 12 SmartCom V3.0 has new LED functionality to ensure consistency between the SmartCom and the upcoming SmartCom 4G. With SmartCom V3.0 the Power LED has been replaced with a Mobile Comms status LED, a feature of the upcoming SmartCom 4G The Power LED was...
  • Page 13 Open wifi search on mobile Find SmartCom Host +00:10 WiFi LED Flashes Enter SmartCom passphrase from label Select Home wifi network and enter password +00:05 WiFi LED goes off +00:05 WiFi LED goes solid Generate App code +00:15 WiFi LED fast continuos flash...

  • Page 14: Removal From Mounting Tamper

    4.1 Removal from mounting tamper The removal from mounting tamper should be used for all installations. Ensure a suitable sized screw and fixing is used for the substrate where the device is mounted. Forced removal of the device from the mounting surface will cause the plastic to be break and cause a tamper condition.
  • Page 15 INS760EN-7 15/91...

  • Page 16: Installation Steps

    If you already have a Texecom Cloud account, then you can still use and provide the Texecom Connect app for free. You just need to add the Premier Elite system to the Cloud service first. You can do this for free by selecting the Connect V2 App Visbility option.
  • Page 17 Step 2: Generate app code Step by Step adding a panel. INS760EN-7 17/91...
  • Page 18 Add site to Texecom Cloud (mobile or desktop, mobile shown and can be reached at https://cloud.texe.com/mobile/.) INS760EN-7 18/91...
  • Page 19 Connect panel to site INS760EN-7 19/91...
  • Page 20 Select service plan Note: app management is free of charge, whereas System & V2 app management are chargeable at the normal texecom cloud per panel rate. INS760EN-7 20/91...
  • Page 21 Add user to site and send them email with Connect app V2 sign up instructions INS760EN-7 21/91...
  • Page 22 End user creates password from link in email and follows on screen instructions INS760EN-7 22/91...
  • Page 23 End user downloads Texecom Connect V2 app and follows on screen instructions INS760EN-7 23/91...
  • Page 24 End user enters user name/password previously created INS760EN-7 24/91...
  • Page 25 End user enters panel user code to log in INS760EN-7 25/91...

  • Page 26: Connecting To The Panel

    6.0 Connecting to the panel The SmartCom requires two Com ports on the control panel. The 4 wire connector identified as SmartCom in the panel Com Port device list, the two wire connector identified as ComIP in the panel Com Port device list.
  • Page 27 Plug the 4 wire connector onto Com Port 1 on the Control Panel. This should be configured as SmartCom. Plug the 2 wire connector onto Com Port 2 on the Control Panel. This should be configured as Com IP INS760EN-7 27/91...

  • Page 28: Ethernet Connection

    To operate as an Ethernet Communicator, plug a screened Ethernet cable into the SmartCom and the other end into a spare LAN port on the router or switch. By default, you do not need to know any details from the router for the system to work.

  • Page 29: Wifi Connection

    Scroll to the comport you have the ComIP plugged onto. Press n/n 4 and y/y for ComIP module. The IP data should be entered for the ComIP com port of the SmartCom prior to Com Port Setup (just like for Com-IP modules) The data is uploaded to the SmartCom when the com port is changed from 'Nothing Fitted' to 'ComIP'.
  • Page 30 Note: Not permitted for Texecom Monitor INS760EN-7 30/91...
  • Page 31 INS760EN-7 31/91...

  • Page 32: Router Setup & Ports

    Click the button next to the required connection and enter the WiFi passphrase. Click "Connect". The SmartCom will flash the WiFi LED quickly while it connects to the WiFi network. Once the connection is made, the WiFi LED will remain on permanently.
  • Page 33 IT administrator to perform a wildcard setup opening all outbound traffic to *.texe.com and *.pool.ntp.org. The Texecom Cloud service uses two connections from the SmartCom to the Cloud. Connection 1: - Outgoing connection over https to the cloud server. This is used for all event posts and notifications from the system to the Texecom Cloud or...
  • Page 34 52.31.23.9 account is registered broker4.texe.com 63.35.94.43 Outbound 8883 to. This broker5.texe.com 52.211.84.220 can be seen from broker6.texe.com 54.216.76.216 Texecom Cloud broker7.texe.com 54.76.107.134 service on the "panel broker8.texe.com 52.16.123.2 overview" broker8.texe.com 34.248.136.241 page. 34.248.181.184 Outbound https://cloud.texe.com 52.209.59.219 34.249.140.153 INS760EN-7 34/91...

  • Page 35: Smartcom Default Procedure

    All four LED's flash for approx 10 seconds. SmartCom reboots. Effects of SmartCom default: SmartCom IP address data is removed and returned to DHCP mode. WiFi network credentials are removed. Panel cloud account details (GUID, etc) are removed. Will not connect to cloud until a 'Connect Call' is performed.

  • Page 36: Programming The Panel

    NOTE: The SmartCom can only be defaulted with the front cover removed. 7.0 Programming The Panel The next step is to program the panel to communicate with the SmartCom by setting the com port configuration and the Alarm reporting. It should be noted that to function correctly with the Texecom Connect app the following applies: All Zones MUST have text.

  • Page 37: Com Port Setup & Udl Password

    7.1 Com Port Setup & UDL Password INS760EN-7 37/91...
  • Page 38 INS760EN-7 38/91...
  • Page 39 INS760EN-7 39/91...

  • Page 40: Configure Panel For Texecom Connect

    7.2 Configure Panel for Texecom Connect INS760EN-7 40/91...
  • Page 41 NOTE: The panel will now make several changes to its programming, populating all of the correct information to allow Texecom Connect to function properly. The following items are automatically programmed. The IP address and port number for the primary and secondary Telephone numbers may differ from what is...

  • Page 42: Generating An App Code

    shown. This is normal as different ports are used for enhanced functionality such as time correction of the clock based on the country of installation. ARC Pri No. ARC Sec No. Dialing Attempts Report Areas Reports Config 1 (Protocol Options) Config 2 (Protocol Options 2) IP Polling Time Onboard Digi Com is set to Nothing Fitted...

  • Page 43: Connecting To The Texecom Cloud

    Press 3 times then 8.0 Connecting to the Texecom Cloud Panels, Users and Sites can all be added/created on the cloud. Functions are available on any connected device with an internet connection and browser. If you have a cloud account already, simply login to either site below, or follow the link to create an account and follow the onscreen instructions.
  • Page 44 Signup & create an account Login to desktop site Login to mobile friendly site Desktop method To Add a Panel Site & User follow this simple process: 1. Click on the Panels Button 2. Click on Add A Panel 3. Ensure the drop down box is on App Code Generate an App code 5.
  • Page 45 The Cloud will identify the SmartCom, carrier and connection type. This screen will not show if the SmartCom is NOT a 4G model. INS760EN-7 45/91...
  • Page 46 Choose the Path Selection, Services and Duration. The monthly service plan cost will be shown. INS760EN-7 46/91...
  • Page 47 Fill in all of the required details for the account. Mobile method INS760EN-7 47/91...
  • Page 48 There is a quick set of mobile friendly screens that you can be used on the cloud. These are accessible via the link https://cloud.texe.com/mobile To add a Site , Panel and User follow these simple steps: If the site has already been created, move to point 2, Click on Add Site Enter the Site Name &...
  • Page 49 INS760EN-7 49/91...
  • Page 50 INS760EN-7 50/91...
  • Page 51 INS760EN-7 51/91...
  • Page 52 The Cloud will recognise the device is a SmartCom 4G and prompt you to select the services required. Signalling options and durations can only be set in the Desktop application by an Administrator. INS760EN-7 52/91...
  • Page 53 INS760EN-7 53/91...
  • Page 54 INS760EN-7 54/91...
  • Page 55 INS760EN-7 55/91...
  • Page 56 The Cloud service will verify the selections and connect to the site. The comms status for the available paths will be displayed. Clicking into the panel account with the small orange triangle shows more details and allows you to delete the account or add a panel user. INS760EN-7 56/91...
  • Page 57 INS760EN-7 57/91...
  • Page 58 Add a User Users can be added at any time. All you need is a valid email address, their first and last name, and a Site. Once added you can choose to simply save the detail in the Cloud, or send to the User. You should always send to the User, this will send them an email allowing them to create a secure password.
  • Page 59 INS760EN-7 59/91...
  • Page 60 Press Save or Send. The user will receive an email to enable them to set their password: INS760EN-7 60/91...

  • Page 61: Enabling The Connect App

    9.0 Enabling the Connect App The Texecom Connect V2 App is our next generation of user interface, which allows the user all of the functionality previously available, but paves the way for future developments of our Cloud and app services.

  • Page 62: Connect Devices

    In order to achieve the related requirements of EN 50136-1 clause 6.8.2 for substitution security, the following method is used on the provided system: Requires a UDL password and a App Code Request to set up the SmartCom and to register the site with TCS / link to existing site on TCS.
  • Page 63 Dependent on Path; AES on incoming 4G and TLS on all other Paths 128-bit encryption for all paths Encrypted at Smartcom, Encrypted from Cloud to ARC using protocol All data communication between Smartcom and TCS are encrypted Encryption keys are machine generated and randomised These are handled by SSL certificates and are changed every 12...

  • Page 64: Compliance Information

    11.0 Compliance Information The SmartCom device is classified as a store and forward device according to the EN50136 suite of standards in monitor managed mode. Any other mode of operation in managed mode is not covered by the certification. Refer to the specification section for detailed information about SP compatability...
  • Page 65 This is determined by using a calculation of live systems every 31 days with a maximum of 1000 events. The transmission time from the Smartcom to the Monitor Cloud is measured on each event and recorded within a database. The average transmission time and 95th percentile is calculated in seconds.
  • Page 66 We are monitoring the cloud via an external system which monitors the system in multiple different ways every minute. The results of this are recorded in a database and any errors are alerted to the on call team member. We are using the clouds data recorded from the panel events to the system along with the external monitoring system to calculate the availability of the system as a whole.

  • Page 67: Specifications

    Peak Typical Current 90mA 140mA Supported Protocols Contact ID & SIA II/III Interconnection between device and CIE is Interconnection Type proprietary and can only be used with a Texecom CIE Relative Humidity 0 - 95% non-condensing Certified by INS760EN-7 67/91...
  • Page 68 For more information see: www.recyclethis.info. Warranty: 2 year replacement warranty. As the Premier Elite SmartCom is not a INS760EN-7 68/91...
  • Page 69 Texecom cannot accept responsibility or liability for any damages whatsoever based on a claim that the Premier Elite SmartCom failed to function correctly. Due to our policy of continuous improvement Texecom reserves the right to change specification without prior notice.
  • Page 70 13.0 Appendix A Flash Upgrading an Elite Panel Connect to the control panel with Wintex using the ComUSB and save the profile. Remove power from the control panel and connect the Flash interface to the control panel and PC as shown: Connect 10-way header to Programming Port.Pin 1 (Red) to arrows on Control panel PCB as shown belowFlash INS760EN-7 70/91...
  • Page 71 Re-apply power to the control panel and press the RESET button on the Flash terface board.• Ensure that the Flash Interface is connected to the control panel and PC as shown previously. NOTE: If you have anything connected to the control panel COM Ports , you MUST UNPLUG them.
  • Page 72 Choose which panel and firmware version you wish to use. If the version number you wish to use is later than the one listed, just click on the correct panel type. You will be presented with the following screen. INS760EN-7 72/91...
  • Page 73 To change the firmware file being used click on select, you will be presented with the following screen INS760EN-7 73/91...
  • Page 74 Browse to file you want to use and click open. Click on Select Com Port, and enter the com port number that you’re USB- Com is connected too; press OK INS760EN-7 74/91...
  • Page 75 Press the Flash Button the following screen will appear INS760EN-7 75/91...
  • Page 76 Press OK Set the switch to "Prog" and press "Reset" on the flasher interface. Press OK INS760EN-7 76/91...
  • Page 77 When complete the following will appear Note: When sending data back to the control panel after upgrading to V4 from INS760EN-7 77/91...
  • Page 78 Wintex please ensure the com port used is programmed as "Nothing Fitted". 14.0 Appendix B Power Up & Initial Config - Flash Upgraded Panel After flash upgrading the control panel and installing any additional wired devices, the system can be powered up. It is critical that the defaults are loaded during the initial power up to ensure the control panel is loaded with the correct factory configuration.
  • Page 79 INS760EN-7 79/91...
  • Page 80 If you have any additional Ricochet enabled devices to be learned, and no saved panel profile follow the detail below. The Texecom Connect SmartPlug MUST be added to the system using the app once all other steps are complete. Learn all of your devices (Not SmartPlugs!) And then place them in their final location and allow to commission for 15 minutes.
  • Page 81 This step MUST be completed even if you do not have a saved profile for the panel. During this process a Unique ID code is written to the panel. Without this code Texecom Connect will not function. Wintex 6.2.5> is required. Open the account profile of the control panel that you have just flash updated.
  • Page 82 Click on the "Software Version" drop-down box and select the version that matches the version you used to flash the control panel. Click OK, Wintex will automatically update any new options to their default settings in the stored profile. Click on the button to connect to the control panel using USB-Com. INS760EN-7 82/91...
  • Page 83 NOTE: Once connection is established a Unique ID (GUID) will be sent to the panel. If you have programming data to send to the panel click on the send button at the top of the page, and select "Send Panel Programming Data" INS760EN-7 83/91...
  • Page 84 Press and hold the Wi-Fi button for 5 seconds so that the Wi-Fi LED is flashing slowly. Wait 30 seconds and then refresh your connection screen. Try using another device such as a mobile phone to see if the Smartcom SSID is displayed. When generating an app code the "Incorrect Config" message is displayed.
  • Page 85 Wireless connections: ComIP address should be 000.000.000.000. Ethernet connections: ComIP address should be as per LAN IP, e.g. 192.168.001.020. Check that Texecom Connect is selected for an ARC and the ARC is correctly configured. UDL / Digi Options/Program Digi/ARC# /Texecom Connect...
  • Page 86 Com Port settings must be programmed first for the ComIP port to be automatically identified within the ARC configuration. NO CARRIER Diagnosis: SmartCom does not have a communication path to the Texecom Connect Servers. Causes: SmartCom is not connected to the IP network; SmartCom does not have internet access;...
  • Page 87 50501 – 50509 Outbound ACK. FAILED Diagnosis: SmartCom failed to successfully setup Texecom Connect Panel Account. Causes: Panel does not have a Unique ID with which to register the account; Panel has not been defaulted following a firmware update. Corrective Actions: Check if the panel has a Unique ID.
  • Page 88 Reset Digi to cancel current reporting task / clear next queued reporting task; UDL / Digi Options/Reset Digi SMART! Diagnosis: Panel did not find a SmartCom on the Com Port programmed as SmartCom. Causes: SmartCom is not installed; SmartCom is connected to incorrect Com Port(s);...
  • Page 89 Corrective Actions: Install a SmartCom and connect to panel with supplied cable. Check SmartCom connections to panel; 4-wire connector connected to Com Port 1. 2-wire connector connected to Com Port 2. Check Com Port Setup settings are correct; UDL / Digi Options/Com Port Setup...
  • Page 90 device will use a zone slot. The plug will not learn on. Remove the SmartPlug from the socket, and hold the button for 1-2 seconds. Start the learning on the App and plug in when instructed to do so. Ensure the power is turned on at the socket. The green LED will flash to indicate it is learning.
  • Page 91 Will I get notifications while I am connected using the Connect App? The Smartcom can sustain an active connection and send notifications for true two-way communication. The timeline in the App is not correct.

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