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Troubleshooting
Before you call a service center, please check the items in the table below.
Samsung Smart Home App cannot be searched on Play store,
GALAXY Apps or iPhone App Store.
After installing Samsung Smart Home App, the air conditioner
cannot be connected to the App.
Samsung account cannot be accessed.
A failure message appears when the device is being added.
Check that all the 3 Wi-Fi kit lamps are
turned on.
Check whether only the
Wi-Fi kit is turned on.
The control function
of Samsung Smart
Check whether the lamp of the
Home App does not
lamp of Wi-Fi kit blinks.
work.
Check whether all the lamps of the
Wi-Fi kit blinks.
Check whether the lamp
kit blinks.
The indoor unit mode of multi product model that supports
heating/cooling is displayed only one between heating and
cooling.
LED Status is still Initialized.
(LED status should be changed within one minute)
20
Problem
lamp of
of Wi-Fi
f Samsung Smart Home App supports android operating
f
system 4.0 (ICS) or higher. For iPhone, the App supports
iOS 7 or higher.
Connect the air conditioner to wireless router.
Check your ID and password on Samsung account screen.
f The failure might be temporary due to the distance
f
between the wired or wireless router and the air
conditioner or other problems. Try again later.
f Disconnect power to the air conditioner for 30 seconds.
f
Reconnect power and try the setting again.
Reset the Wi-Fi kit and check the kit again.
Check whether you have entered correct password for the wired/
wireless router when adding the device.
Check the status of wired/wireless router.
Check that the internet is correctly connected by using the wired/
wireless router.
The Wi-Fi kit has a problem. Contact the Samsung service center.
The Wi-Fi kit is not correctly connected to the indoor unit. Contact
the Samsung service center.
f Heat pump model is displayed automatically restrictively
f
to be able to select only the operating mode on outdoor
unit, in order to prevent the mixed control.
(* Mixed control: A situation when both cooling and
heating mode is selected in each indoor units connected
to same outdoor unit)
1. If you turn off the other indoor unit when you want to select the
current working operation mode and the other operation
mode, all operable modes are displayed.
2. If the master indoor unit is set up, change the operating mode
of master indoor unit.
1. Check whether the Communication cable is correctly connected
between network PBA and interface module PBA.
2. Replace the Wi-Fi Kit if the problem is still same, even though
connection is exactly correct.
Solution
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