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6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of
the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you still
have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
•
Disconnect form the power supply for a
few minutes, and then connect again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press
button on the remote control
or soundbar to turn the soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from your
soundbar to your TV or other devices.
However, you do not need a separate
audio connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMI in
connector on your soundbar.
•
On the remote control, select the
correct audio input.
•
Make sure that the soundbar is not
muted.
•
Reset this product to its factory settings
(see "Factory reset")
Distorted sound or echo.
•
If you play audio from TV through this
product, make sure that the TV is
muted.
No sound from the wireless subwoofer.
•
Manually connect the subwoofer to the
main unit.
Increase the volume. Press Vol+ on the
•
remote control or + on the soundbar.
•
When using either of the Digital input,
if there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/other
sources. Some TVs do not pass
through digital audio.
•
Your TV may be set to variable audio
output. Con�rm that the audio output
setting is set to FIXED or STANDARD,
not VARIABLE. Refer to your TV's user
manual for more detailed information.
•
If using Bluetooth, ensure that the
volume on your source device is turned
up and that the device is not muted.
•
When the playback freezes and there is
no sound in Wi-Fi mode, please check
whether your home network is normal.
Bluetooth
A device cannot connect with the
soundbar.
•
The device does not support the
compatible pro�les required for the
soundbar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to enable
the function.
EN
19
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