Lenovo ThinkSystem DE Series Manual
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Lenovo ThinkSystem DE Series Manual

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ThinkSystem DE Series
Maintaining DE2000H and DE4000H
Machine Types: DE2000H (7Y70, 7Y71), DE4000H (7Y74, 7Y75,
7Y77), DE4000F (7Y76), DE6000H (7Y78, 7Y80), DE6000F (7Y79),
DE120S (7Y63), DE240S (7Y68), and DE600S (7Y69)

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Summary of Contents for Lenovo ThinkSystem DE Series

  • Page 1 ThinkSystem DE Series Maintaining DE2000H and DE4000H Machine Types: DE2000H (7Y70, 7Y71), DE4000H (7Y74, 7Y75, 7Y77), DE4000F (7Y76), DE6000H (7Y78, 7Y80), DE6000F (7Y79), DE120S (7Y63), DE240S (7Y68), and DE600S (7Y69)
  • Page 2 Second edition (June 2022) © Copyright Lenovo 2022. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

  • Page 3: Table Of Contents

    Contents 1. Maintain DE2000H or DE4000H hardware ................1.1.
  • Page 4 4. Canisters ........4.1. Requirements for DE2000H or DE4000H canister replacement  ...
  • Page 5 5.2. Replace drive in DE2000H or DE4000H (12-drive or 24-drive shelf) ....... .  ...
  • Page 6 6.3. Upgrade DE2000H and DE4000H host interface card (HIC) ........ ...
  • Page 7 7.3.2. Complete iSCSI to FC conversion ........... . .  ...

  • Page 8: Maintain De2000H Or De4000H Hardware

    Chapter 1. Maintain DE2000H or DE4000H hardware For the DE2000H or DE4000H storage system, you can perform maintenance procedures on the following components. 1.1. Batteries Each controller canister includes a battery that preserves cached data if the AC power fails. 1.2.

  • Page 9: Batteries

    Chapter 2. Batteries 2.1. Requirements for DE2000H or DE4000H battery replacement Before you replace a DE2000H or DE4000H battery, review the requirements and considerations. Each controller canister includes a battery that preserves cached data if the AC power fails. To protect your data, you must replace a failed battery as soon as possible.

  • Page 10: Prepare To Replace De2000H Or De4000H Battery

    • A management station with a browser that can access ThinkSystem System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) 2.2. Prepare to replace DE2000H or DE4000H battery Follow this procedure to prepare for a battery replacement in the DE2000H or DE4000H storage array.
  • Page 11 c. Click Collect.   The file is saved in the Downloads folder for your browser with the name, *configurationData-<arrayName>-<dateTime>.7z*. ◦ Alternatively, you can back up the configuration database by using the following CLI command: a. Download SMcli from ThinkSystem System Manager and set up SMcli command execution environment.

  • Page 12: Remove De2000H And De4000H Canister

    If you are accessing ThinkSystem System Manager using the controller you are attempting to take offline, a ThinkSystem System  Manager Unavailable message is displayed. Select Connect to an alternate network connection to automatically access ThinkSystem System Manager using the other controller. ◦...
  • Page 13 2. Label each cable that is attached to the controller canister. 3. Disconnect all the cables from the controller canister.  To prevent degraded performance, do not twist, fold, pinch, or step on the cables. 4. If the host ports on the controller canister use SFP+ transceivers, leave them installed. 5.

  • Page 14: Remove Failed De2000H Or De4000H Battery

    (1) Controller canister (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf.  Always use two hands to support the weight of a controller canister. If you are removing the controller canister from a DE2000H/DE4000H (2U12) controller shelf, DE2000H/DE4000H (2U24) controller shelf or DE4000F flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 15 2. Confirm that the green LED inside the controller (between the battery and the DIMMs) is off. If this green LED is on, the controller is still using battery power. You must wait for this LED to go off before removing any components. (1) Internal Cache Active (2) Battery 3.

  • Page 16: Install New De2000H Or De4000H Battery

    (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. 6. Follow the appropriate procedures for your location to recycle or dispose of the failed battery. To comply with International Air Transport Association (IATA) regulations, ...
  • Page 17 Steps 1. Unpack the new battery, and set it on a flat, static-free surface. To comply with IATA safely regulations, replacement batteries are shipped  with a state of charge (SoC) of 30 percent or less. When you reapply power, keep in mind that write caching will not resume until the replacement battery is fully charged and it has completed its initial learn cycle.

  • Page 18: Re-Install De2000H And De4000H Canister

    Possible hardware damage — The metal flange at the front of the battery must be completely inserted into the slot on the controller canister (as shown  in the first figure). If the battery is not installed correctly (as shown in the second figure), the metal flange might contact the controller board, causing damage to the controller when you apply power.
  • Page 19 button clicks. 2. Turn the controller canister over, so that the removable cover faces down. 3. With the cam handle in the open position, slide the controller canister all the way into the controller shelf. (1) Controller canister (2) Cam handle...

  • Page 20: Complete De2000H Or De4000H Battery Replacement

    (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables. 6. Go to Complete DE2000H or DE4000H battery replacement. 2.7. Complete DE2000H or DE4000H battery replacement If you have a two-controller configuration, you place the affected controller online and confirm that all components are working correctly.
  • Page 21 Steps 1. As the controller boots, check the controller LEDs and the seven-segment display.  The figure shows an example controller canister. Your controller might have a different number and a different type of host ports. When communication with the other controller is reestablished: ◦...
  • Page 22 ▪ Execution environment requires setting JAVA_HOME environment variable, and JRE8 or later. ▪ See Command Line Interface (CLI) Reference and follow the complete command syntax for this operation. 3. When the controller is back online, confirm that its status is Optimal, and check the controller shelf’s Attention LEDs.

  • Page 23: Controllers

    Chapter 3. Controllers 3.1. Requirements for DE2000H or DE4000H controller replacement Before you replace or add a DE2000H or DE4000H controller, review the requirements and considerations. Each controller canister contains a controller card, a battery, and an optional host interface card (HIC).

  • Page 24: Duplex Configuration Requirements

    Before you replace a controller, you must have: • A replacement controller canister with the same part number as the controller canister you are replacing. • An ESD wristband, or you have taken other antistatic precautions. • Labels to identify each cable that is connected to the controller canister. •...

  • Page 25: Step 1: Prepare To Replace Controller (Duplex)

    This procedure is for like-for-like shelf IOM hot-swaps or replacements. This  means you can only replace an IOM12 module with another IOM12 module or replace an IOM12B module with another IOM12B module. (Your shelf can have two IOM12 modules or have two IOM12B modules.) What you’ll need •...
  • Page 26 When a controller has a fault and needs to be replaced, the replacement part number is displayed in the Details area of the Recovery Guru. If you need to find this number manually, follow these steps: a. Select Hardware. b. Locate the controller shelf, which is marked with the controller icon c.
  • Page 27 This command does not automatically append a file extension to the saved file. You must specify a file extension when entering the file name. Notes: ▪ Under PowerShell, enclose the file name following two quotation marks(""), for example, file=\""data.zip\"". ▪ Execution environment requires setting JAVA_HOME environment variable, and JRE8 or later.

  • Page 28: Step 2: Remove Failed Controller (Duplex)

    ▪ Execution environment requires setting JAVA_HOME environment variable, and JRE8 or later. ▪ See Command Line Interface (CLI) Reference and follow the complete command syntax for this operation. 8. Wait for ThinkSystem System Manager to update the controller’s status to offline. ...
  • Page 29 (1) Controller canister (2) Cam handle The following figure is an example of a DE4000H (4U60) controller shelf: (1) Controller canister...

  • Page 30: Step 2B: Remove Battery (Duplex)

    (2) Cam handle 7. Using two hands and the cam handle, slide the controller canister out of the shelf.  Always use two hands to support the weight of a controller canister. If you are removing the controller canister from a DE2000H/DE4000H (2U12) controller shelf, DE2000H/DE4000H (2U24) controller shelf, or DE4000F flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.

  • Page 31: Step 2C: Remove Host Interface Card (Duplex)

    (1) Internal Cache Active LED (2) Battery 3. Locate the blue release latch for the battery. 4. Unlatch the battery by pushing the release latch down and away from the controller canister. (1) Battery release latch (2) Battery 5. Lift up on the battery, and slide it out of the controller canister. Step 2c: Remove host interface card (duplex) If the controller canister includes a host interface card (HIC), you must remove the HIC from the original controller canister, so you can reuse it in the new controller canister.
  • Page 32 There are four screws: one on the top, one on the side, and two on the front. 2. Remove the HIC faceplate. 3. Using your fingers or a Phillips screwdriver, loosen the three thumbscrews that secure the HIC to the controller card. 4.

  • Page 33: Step 3: Install New Controller (Duplex)

    (1) Host interface card (HIC) (2) Thumbscrews 5. Place the HIC on a static-free surface. 3.2.4. Step 3: Install new controller (duplex) Install a new controller canister to replace the failed one. Perform this task only if your storage array has two controllers (duplex configuration).
  • Page 34 You must insert the metal flange at the front of the battery into the slot on the bottom of the controller canister and slide the top of the battery beneath the small alignment pin on the left side of the canister. 5.

  • Page 35: Step 3B: Install Host Interface Card (Duplex)

    ◦ Incorrect — The battery’s metal flange is not inserted into the slot on the controller: Step 3b: Install host interface card (duplex) If you removed a HIC from the original controller canister, you must install that HIC in the new controller canister. Steps 1.
  • Page 36  Possible equipment damage — Be very careful not to pinch the gold ribbon connector for the controller LEDs between the HIC and the thumbscrews. (1) Host interface card (HIC) (2) Thumbscrews 4. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 5.

  • Page 37: Step 3C: Install New Controller Canister (Duplex)

    Step 3c: Install new controller canister (duplex) After installing the battery and the host interface card (HIC), if one was initially installed, you can install the new controller canister into the controller shelf. Steps 1. Reinstall the cover on the controller canister by sliding the cover from back to front until the button clicks.
  • Page 38 (1) Controller canister (2) Cam handle (1) Controller canister (2) Cam handle...

  • Page 39: Step 4: Complete Controller Replacement (Duplex)

    4. Move the cam handle to the left to lock the controller canister in place. 5. Install the SFPs from the original controller in the host ports on the new controller, and reconnect all the cables. If you are using more than one host protocol, be sure to install the SFPs in the correct host ports.

  • Page 40: What's Next

    ◦ OE, L0, blank (mismatched controllers) ◦ OE, L6, blank (unsupported HIC) Possible loss of data access — If the controller you just installed shows  one these codes, and the other controller is reset for any reason, the second controller could also lock down. 3.

  • Page 41: Canisters

    Chapter 4. Canisters 4.1. Requirements for DE2000H or DE4000H canister replacement Before you replace a canister in a DE2000H or DE4000H array, review the canister types and requirements. Canister types include power supplies, power canisters, and fan canisters. NOTE: The power supply replacement procedure is applicable for IOM replacements.

  • Page 42: Requirements For Replacing A Power Supply

    (1) Controller shelf with two power supplies (power-fan canisters) below the controller canisters Requirements for replacing a power supply If you plan to replace a power supply, keep the following requirements in mind. • You must have a replacement power supply (power-fan canister) that is supported for your controller shelf or drive shelf model.

  • Page 43: Requirements For Replacing A Power Canister

    The following figure shows a power canister: Requirements for replacing a power canister If you plan to replace a power canister, keep the following requirements in mind. • You have a replacement power canister that is supported for your controller shelf or drive shelf model.

  • Page 44: Requirements For Replacing A Fan Canister

    The following figure shows the back of a DE600S shelf with two fan canisters: Possible equipment damage — If you replace a fan canister with the power  turned on, you must complete the replacement procedure within 30 minutes to prevent the possibility of overheating the equipment. Requirements for replacing a fan canister If you plan to replace a fan canister, keep the following requirements in mind.

  • Page 45: Replace De2000H Or De4000H Power Supply (12-Drive Or 24-Drive)

    • You can replace a fan canister while your storage array is powered on and performing host I/O operations, as long as the following conditions are true: ◦ The second fan canister in the shelf has an Optimal status. ◦ The OK to remove field in the Details area of the Recovery Guru in ThinkSystem System Manager displays Yes, indicating that it is safe to remove this component.

  • Page 46: Step 1: Prepare To Replace Power Supply

    What you’ll need • A replacement power supply that is supported for your controller shelf or drive shelf model. • An ESD wristband, or you have taken other antistatic precautions. 4.2.3. Step 1: Prepare to replace power supply Prepare to replace a power supply in a 12-drive or 24-drive controller shelf or drive shelf. Steps 1.

  • Page 47: Step 2: Remove Failed Power Supply

    ◦ Power LED: If it is solid green, the power supply is functioning correctly. If it is Off, the power supply failed, the AC switch is turned off, the AC power cord is not properly installed, or the AC power cord input voltage is not within margin (there is a problem at the source end of the AC power cord).

  • Page 48: Step 3: Install New Power Supply

    4. Use the cam handle to slide the power supply out of the system.  When removing a power supply, always use two hands to support its weight. As you remove the power supply, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.

  • Page 49: Step 4: Complete Power Supply Replacement

    Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to Lenovo, by following all packaging instructions and using any packaging materials that are provided. 4.2.7. What’s next? Your power supply replacement is complete.

  • Page 50: Before You Begin

    You can replace a power canister while your storage array is powered on and performing host I/O operations, as long as the second power canister in the shelf has an Optimal status and the OK to remove field in the Details area of the Recovery Guru in ThinkSystem System Manager displays Yes.

  • Page 51: Step 2: Remove Failed Power Canister

    power canister must be replaced. A component with a Failed status must be replaced. If the second power canister in the shelf does not have Optimal status,  do not attempt to hot-swap the failed power canister. Instead, contact technical support for assistance. You can also find information about the failed power canister in the ...

  • Page 52: Step 3: Install New Power Canister

    3. Turn off the power switch on the power canister that you need to remove. 4. Open the power cord retainer of the power canister that you need to remove, and then unplug the power cord from the power canister. 5.

  • Page 53: Result

    Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to Lenovo, by following all packaging instructions and using any packaging materials that are provided. 4.3.7. Result Your power canister replacement is complete.

  • Page 54: Step 1: Prepare To Replace Fan Canister

    4.4.3. Step 1: Prepare to replace fan canister Prepare to replace a fan canister in a 60-drive controller shelf or drive shelf by collecting support data about your storage array and locating the failed component. Steps 1. Collect support data for your storage array using ThinkSystem System Manager. a.

  • Page 55: Step 2: Remove Failed Fan Canister And Install New One

    (1) Attention LED. If this LED displays as Solid amber, then the fan has a fault. 4.4.4. Step 2: Remove failed fan canister and install new one Remove a failed fan canister so you can replace it with a new one. If you do not turn off the power to your storage array, ensure that you remove and ...
  • Page 56 Save all packing material for use when returning the failed fan. 2. Press the orange tab to release the fan canister handle. (1) Tab that you press to release the fan canister handle 3. Use the fan canister handle to pull the fan canister out of the shelf.

  • Page 57: Step 3: Complete Fan Canister Replacement

    (1) Handle to pull the fan canister out 4. Slide the replacement fan canister all the way into the shelf, and then move the fan canister handle until it latches with the orange tab. 4.4.5. Step 3: Complete fan canister replacement Confirm that the new fan canister is working correctly, gather support data, and resume normal operations.

  • Page 58: What's Next

    Click Collect. The file is saved in the Downloads folder for your browser with the name support-data.7z. 6. Return the failed part to Lenovo, by following all packaging instructions and using any packaging materials that are provided. 4.4.6. What’s next?

  • Page 59: Drives

    Chapter 5. Drives 5.1. Requirements for DE2000H or DE4000H drive replacement Before you replace a DE2000H or DE4000H drive, review the requirements and considerations. 5.1.1. Shelf types You can replace a drive in either a 12-drive, 24-drive, or 60-drive controller shelf or drive shelf. This procedure applies to IOM12 and IOM12B drive shelves, and DCM and DCM2 drive shelves.

  • Page 60: Drive Drawer

    For both a DE4000H (4U60) controller shelf drawer and a DE600S drive shelf drawer, drives are numbered from each drive drawer within shelf. Drive drawer You can replace a drive drawer in a DE4000H (4U60) controller shelf and a DE600S drive shelf. Each of these 60-drive shelves has five drive drawers.

  • Page 61: Drive Handling

    Each of the five drawers can hold up to 12 drives. 5.1.2. Drive handling The drives in your storage array are fragile. Improper drive handling is a leading cause of drive failure. Follow these rules to avoid damaging the drives in your storage array: •...
  • Page 62 Attention LED is on. You can hot-swap a failed drive while the storage array is receiving I/O. 5.2.2. Before you begin • Review the drive handling requirements in Requirements for DE2000H or DE4000H drive replacement. What you’ll need • A replacement drive that is supported by Lenovo for your controller shelf or drive shelf.
  • Page 63 • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access ThinkSystem System Manager for the controller. (To open the System Manager interface, point the browser to the controller’s domain name or IP address.) 5.2.3.
  • Page 64 ◦ For drives in DE2000H/DE4000H (2U12) controller shelves or DE120S drive shelves, the release button is located at the left of the drive. ◦ For drives in DE2000H/DE4000H (2U24) controller shelves, DE4000F flash array, for DE240S drive shelves, the release button is located at the top of the drive. The cam handle on the drive springs open partially, and the drive releases from the midplane.
  • Page 65 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to Lenovo, by following all packaging instructions and using any packaging materials that are provided. 5.2.7. What’s next?
  • Page 66 What you’ll need • A replacement drive that is supported by Lenovo for your controller shelf or drive shelf. • An ESD wristband, or you have taken other antistatic precautions. • A management station with a browser that can access ThinkSystem System Manager for the controller.
  • Page 67 d. Confirm that the replacement drive has a capacity equal to or greater than the drive you are replacing and that it has the features you expect. For example, do not attempt to replace a hard disk drive (HDD) with a solid-state disk (SSD).
  • Page 68  Do not use the orange handles to pull out the drawer; they are only for unlatching the drawer handles. a. Using the black part of the drawer handle, carefully pull the drive drawer out until it stops. b. Look at the top of the drive drawer to find the Attention LED in front of each drive.
  • Page 69 (1) Attention LED light on for the drive on the top right side The drive drawer Attention LEDs are on the left side in front of each drive, with an attention icon on the drive handle just behind the LED.
  • Page 70 (1) Attention icon (2) Attention LED 5.3.4. Step 2: Remove failed drive Remove a failed drive to replace it with a new one. Steps 1. Unpack the replacement drive, and set it on a flat, static-free surface near the shelf. Save all packing materials for the next time you need to send a drive back.
  • Page 71 (1) Orange release latch 5. Open the cam handle, and lift out the drive slightly.  When you remove a drive, you must lift the drive partly out of the drawer and wait for the drive to spin down.Then, you can remove the drive completely. 6.
  • Page 72 8. Place the drive on an antistatic, cushioned surface away from magnetic fields. 9. Wait 30 seconds for the software to recognize that the drive has been removed. If you accidentally remove an active drive, wait at least 30 seconds, and then ...
  • Page 73 (1) Raised button on the right side of the drive carrier 3. Lower the drive straight down, and then rotate the cam handle down until the drive snaps into place under the orange release latch. 4. Carefully push the drive drawer back into the enclosure. Push the drawer in slowly to avoid jarring the drawer and causing damage to the storage array.
  • Page 74 When the drive reconstruction completes, the volume group is in an Optimal state. 4. As required, reinstall the bezel. 5. Return the failed part to Lenovo, by following all packaging instructions and using any packaging materials that are provided. 5.3.7. What’s next Your drive replacement is complete.
  • Page 75 shelf depend on whether the volumes in the drawer are protected by Drawer Loss Protection. If all volumes in the drive drawer are in disk pools or volume groups that have Drawer Loss Protection, you can perform this procedure online. Otherwise, you must stop all host I/O activity and power off the shelf before replacing the drive drawer.
  • Page 76 2. Access the CLI, and then enter the following command: SMcli <ctlr_IP1\> -p "array_password" -c "set tray [trayID] drawer [drawerID] serviceAllowedIndicator=on;" where: <ctlr_IP1> ◦ is the identifier of the controller. ◦ array_password is the password for the storage array. You must enclose the value for array_password in double quotation marks ("").
  • Page 77 The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these  instructions. If you are not sure how to stop host I/O operations in your environment, consider shutting down the host. . If the storage array participates in a mirroring relationship, stop all host I/O operations on the secondary storage array.
  • Page 78 c. Turn off both power switches on the drive shelf. d. Wait two minutes for drive activity to stop. 5.4.4. Step 2: Remove cable chains Remove both cable chains so you can remove and replace a failed drive drawer. About this task Each drive drawer has left and right cable chains.
  • Page 79 (1) Fan canister handle b. Using the handle, pull the fan canister out of the drive tray, and set it aside. c. If the tray is powered on, ensure that the left fan goes to its maximum speed. Possible equipment damage due to overheating — If the tray is ...
  • Page 80 (1) Cable chain...
  • Page 81 (2) Vertical connector (connected to midplane) (3) Horizontal connector (connected to drawer) 3. For easy access, use your finger to move the cable chain on the right side to the left. 4. Disconnect any of the right cable chains from their corresponding vertical guide rail. a.
  • Page 82 middle of the system. c. To unplug the cable chain, carefully pull your finger toward you approximately 1 inch (2.5 cm). Leave the cable chain connector within the vertical guide rail. (If the drive tray is powered on, do not allow the cable chain connector to touch the metal chassis.) 5.
  • Page 83 (1) Orange ring on horizontal guide rail (2) Cable chain, partially removed b. To unlatch the cable chain, gently insert your finger into the orange ring and push down. The figure shows the orange ring on the horizontal guide rail (see item 1 in the figure above), as it is pushed down so that the rest of the cable chain can be pulled out of the enclosure.
  • Page 84 of the drive shelf. If you are performing this procedure with the power on, all LEDs turn off when you disconnect the last cable chain connector, including the amber Attention LED. 12. Replace the left fan canister. If the drive shelf is receiving power, confirm that the amber LED on the back of the fan is not illuminated and that air is coming out the back of the fan.
  • Page 85  Possible loss of data access — Make sure to record the exact location of each drive before removing it. 6. Remove the drives from the drive drawer: a. Gently pull back the orange release latch that is visible on the center front of each drive. b.
  • Page 86 d. Place the drive on a flat, static-free surface and away from magnetic devices. 7. Remove the drive drawer: a. Locate the plastic release lever on each side of the drive drawer. (1) Drive drawer release lever b. Disengage both release levers by pulling the latches toward you. c.
  • Page 87 (1) Lock-out tumbler (2) Drawer guide 2. Position the replacement drive drawer in front of the empty slot and slightly to the right of center. Positioning the drawer slightly to the right of center helps to ensure that the lock-out tumbler and the drawer guide are correctly engaged.
  • Page 88 5.4.7. Step 5: Attach cable chains Attach the cable chains so you can safely re-install the drives in the drive drawer. About this task When attaching a cable chain, reverse the order you used when disconnecting the cable chain. You must insert the chain’s horizontal connector into the horizontal guide rail in the enclosure before inserting the chain’s vertical connector into the vertical guide rail in the enclosure.
  • Page 89 (1) Horizontal guide rail (2) Vertical guide rail d. Slide the vertical connector on the right cable chain into the vertical guide rail. e. After you have reconnected both ends of the cable chain, carefully pull on the cable chain to verify that both connectors are latched.
  • Page 90  Risk of equipment malfunction — If the connectors are not latched, the cable chain might come loose during drawer operation. 5. Reinstall the right fan canister. If the drive shelf is receiving power, confirm that the amber LED on the back of the fan is now off and that air is now coming out of the back. The LED could remain on for as long as a minute after you reinstall the fan while the fan settles into the correct speed.
  • Page 91  Possible loss of data access — You must install each drive in its original location in the drive drawer. Steps 1. Make sure that: ◦ You know where to install each drive. ◦ You have replaced the drive drawer. ◦ You have installed the new drawer cables. 2.
  • Page 92 (1) Raised button on the right side of the drive f. Lower the drive straight down, making sure the drive is pressed all the way down into the bay, and then rotate the drive handle down until the drive snaps into place.
  • Page 93 g. Repeat these steps to install all the drives. 3. Slide the drawer back into the drive shelf by pushing it from the center and closing both levers. Risk of equipment malfunction — Make sure to completely close the drive  drawer by pushing both levers. You must completely close the drive drawer to allow proper airflow and prevent overheating.
  • Page 94 and that the amber LED on the back of the fans is off. 5.4.9. What’s next Your drive drawer replacement is complete. You can resume normal operations. 5.5. Hot add a drive to a system You hot-add a drive that contained previous configuration information to a system.
  • Page 95 HIC to lock down when you bring it online. • You have all cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to Lenovo Storage Interoperation Center (LSIC) Lenovo Press.
  • Page 96 (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to Lenovo Storage Interoperation Center (LSIC) Lenovo Press. • A management station with a browser that can access ThinkSystem System Manager for the controller.
  • Page 97 6.2.3. Step 1: Prepare to add HIC Prepare to add the HIC by backing up the storage array’s configuration database, collecting support data, and stopping host I/O operations. Then, you can power down the controller shelf.. Steps 1. From the Home page of ThinkSystem System Manager, ensure that the storage array has Optimal status.
  • Page 98 ▪ See Command Line Interface (CLI) Reference and follow the complete command syntax for this operation 3. Collect support data for your storage array using ThinkSystem System Manager. a. Select Support › Support Center › Diagnostics. b. Select Collect Support Data. c.
  • Page 99 7. From the Home page of ThinkSystem System Manager, select View Operations in Progress. Wait for all operations to complete before continuing with the next step. 8. Power down the controller shelf. a. Turn off both power switches on the controller shelf. b.
  • Page 100 (1) Controller canister (2) Cam handle The following figure is an example of a DE4000H (4U60) controller shelf: (1) Controller canister...
  • Page 101 (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf.  Always use two hands to support the weight of a controller canister. If you are removing the controller canister from a DE2000H/DE4000H (2U12) controller shelf, DE2000H/DE4000H (2U24) controller shelf or DE4000F flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 102 (1) Internal Cache Active (2) Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate. 5. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card.
  • Page 103 (1) Host interface card (HIC) (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 104 6.2.6. Step 4: Reinstall controller canister Reinstall the controller canister into the controller shelf after installing the new HIC. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf.
  • Page 105 (1) Controller canister (2) Cam handle following figure example DE4000H (4U60) controller shelf: (1) Controller canister...
  • Page 106 (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed.  Do not connect data cables to the new HIC ports at this time. 5. (Optional) If you are adding HICs to a duplex configuration, repeat all steps to remove the second controller canister, install the second HIC, and reinstall the second controller canister.
  • Page 107 (2) Seven-segment display (3) Host Link LEDs (Controllers without two base-board ports on the rear do not have the LEDs) 3. From ThinkSystem System Manager, confirm that the controller’s status is Optimal. If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated, and check that the HIC and the controller canister are installed correctly.
  • Page 108 (HBAs). • All cables, transceivers, switches, and host bus adapters (HBAs) needed to connect the new host ports. For information about compatible hardware, refer to Lenovo Storage Interoperation Center (LSIC) Lenovo Press. • A management station with a browser that can access ThinkSystem System Manager for the controller.
  • Page 109 Steps 1. From the Home page of ThinkSystem System Manager, ensure that the storage array has Optimal status. If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do not continue with this procedure. 2.
  • Page 110 b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 4. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps: ◦...
  • Page 111 b. Wait for all LEDs on the controller shelf to turn off. 6.3.4. Step 2: Remove controller canister You remove the controller canister so you can upgrade the new host interface card (HIC). When you remove a controller canister, you must disconnect all cables. Then, you can slide the controller canister out of the controller shelf.
  • Page 112 (1) Controller canister (2) Cam handle The following figure is an example of a DE4000H (4U60) controller shelf: (1) Controller canister...
  • Page 113 (2) Cam handle 6. Using two hands and the cam handle, slide the controller canister out of the shelf.  Always use two hands to support the weight of a controller canister. If you are removing the controller canister from a DE2000H/DE4000H (2U12) controller shelf, DE2000H/DE4000H (2U24) controller shelf or DE4000F flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 114 (1) Internal Cache Active (2) Battery 3. Using a #1 Phillips screwdriver, remove the screws that attach the HIC faceplate to the controller canister. There are four screws: one on the top, one on the side, and two on the front. 4.
  • Page 115 (1) Host interface card (HIC) (2) Thumbscrews 7. Place the HIC on a static-free surface. 6.3.6. Step 4: Install host interface card Install the new host interface card (HIC) to increase the number of host ports in your storage array. Possible loss of data access — Never install a HIC in a DE2000H or DE4000H controller canister if that HIC was designed for another DE Series controller.
  • Page 116 3. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card. Be careful not to scratch or bump the components on the bottom of the HIC or on the top of the controller card.
  • Page 117 (1) Host interface card (2) Thumbscrews 5. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 6. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously. 6.3.7.
  • Page 118 The following figure is an example of a DE2000H/DE4000H (2U24) controller shelf or DE4000F flash array: (1) Controller canister (2) Cam handle The following figure is an example of a DE4000H (4U60) controller shelf:...
  • Page 119 (1) Controller canister (2) Cam handle 4. Move the cam handle to the left to lock the controller canister in place. 5. Reconnect all the cables you removed.  Do not connect data cables to the new HIC ports at this time. 6.
  • Page 120 2. As the controller boots, check the controller LEDs and seven-segment display. ◦ The seven-segment display shows the repeating sequence OS, Sd, blank to indicate that the controller is performing Start-of-day (SOD) processing. After a controller has successfully booted up, its seven-segment display should show the tray ID. ◦...
  • Page 121 6.4. Replace DE2000H and DE4000H host interface card (HIC) You can replace a host interface card (HIC) that has failed. 6.4.1. About this task When you replace a HIC, you place the controller offline, remove the controller canister, install the new HIC, replace the controller canister, and then bring the controller online.
  • Page 122 If a problem occurs during this procedure, you can use the saved file to restore your configuration. The system will save the current state of the RAID configuration database, which includes all data for volume groups and disk pools on the controller. ◦...
  • Page 123 ◦ Alternatively, you can take the controllers offline by using the following CLI commands: set controller [a] availability=offline For controller A: set controller [b] availability=offline For controller B: 5. Wait for ThinkSystem System Manager to update the controller’s status to offline. ...
  • Page 124 (1) Controller canister (2) Cam handle The following figure is an example of a DE4000H (4U60) controller shelf: (1) Controller canister...
  • Page 125 (2) Cam handle 5. Using two hands and the cam handle, slide the controller canister out of the shelf.  Always use two hands to support the weight of a controller canister. If you are removing the controller canister from a DE2000H/DE4000H (2U12) controller shelf, DE2000H/DE4000H (2U24) controller shelf or DE4000F flash array, a flap swings into place to block the empty bay, helping to maintain air flow and cooling.
  • Page 126 (1) Internal Cache Active LED (2) Battery 4. Using a #1 Phillips screwdriver, remove the four screws that attach the blank faceplate to the controller canister, and remove the faceplate. 5. Align the three thumbscrews on the HIC with the corresponding holes on the controller, and align the connector on the bottom of the HIC with the HIC interface connector on the controller card.
  • Page 127 (1) Host interface card (2) Thumbscrews 7. Hand-tighten the HIC thumbscrews. Do not use a screwdriver, or you might over-tighten the screws. 8. Using a #1 Phillips screwdriver, attach the new HIC faceplate to the controller canister with the four screws you removed previously.
  • Page 128 6.4.6. Step 4: Reinstall controller canister After installing the HIC, reinstall the controller canister into the controller shelf. Steps 1. Turn the controller canister over, so that the removable cover faces down. 2. With the cam handle in the open position, slide the controller canister all the way into the controller shelf.
  • Page 129 (1) Controller canister (2) Cam handle The following figure is an example of a DE4000H (4U60) controller shelf: (1) Controller canister...
  • Page 130 (2) Cam handle 3. Move the cam handle to the left to lock the controller canister in place. 4. Reconnect all the cables you removed.  Do not connect data cables to the new HIC ports at this time. 5. (Optional) If you are adding HICs to a duplex configuration, repeat all steps to remove the second controller canister, install the second HIC, and reinstall the second controller canister.
  • Page 131 Select Support › Support Center › Diagnostics. b. Select Collect Support Data. c. Click Collect. The file is saved in the Downloads folder for your browser with the name, support-data.7z. 6. Return the failed part to Lenovo, by following all packaging instructions and using any...
  • Page 132 Contact technical support at Lenovo Data Center Support. 6.4.8. What’s next? Your HIC replacement is complete. You can resume normal operations.
  • Page 133 Chapter 7. Host port protocol conversion 7.1. Requirements for changing the host port protocol Before converting the host protocol for a DE2000H or DE4000H array, review the requirements. 7.1.1. Host ports you can change The following figure shows the back of a DE2000H or DE4000H controller that has two SFP+ (optical) baseboard host ports (1) and four SFP+ (optical) HIC ports (2).
  • Page 134 • You must use out-of-band management. (You cannot use in-band management to complete this procedure.) • You have obtained the necessary hardware for the conversion. Your Lenovo Sales Representative can help you determine what hardware you need and help you order the correct parts.
  • Page 135 Converting from FC to iSCSI • If your configuration contains SAN Boot hosts connected to the FC baseboard ports, check Lenovo Storage Interoperation Center (LSIC) to ensure that the configuration is supported on iSCSI. If it is not, you cannot convert the host protocol to iSCSI.
  • Page 136 Converting from iSCSI to FC • Asynchronous Mirroring requires both the local storage array and the remote storage array to use the same protocol. If you are currently using Asynchronous Mirroring with the baseboard ports, you must deactivate Asynchronous Mirroring before changing the protocol. •...
  • Page 137 If you have… You must… DA volumes in the default cluster Remap all the DA volumes in the default cluster. • If you do not want to share DA volumes between hosts, follow these steps: a. Create a host partition for each set of FC host ports (unless this has already been done).
  • Page 138 If you have… You must… DA volumes in a host cluster that contains FC- Remove any DA volumes belonging to the only hosts, and you want to add iSCSI-only cluster, using one of these options. hosts  volumes cannot shared in this scenario. •...
  • Page 139 Converting from FC/iSCSI to FC (not applicable to controllers without two base-board ports on the rear) • When converting all host ports to FC, keep in mind that asynchronous mirroring over FC must occur on the highest-numbered FC port. • If you plan to convert the ports being used for mirrored relationships, you must deactivate these relationships before applying the feature pack.
  • Page 140 Before the conversion After the conversion Required steps iSCSI Synchronize mirror consistency groups before test communicat ions after iSCSI Delete mirroring relationships before re-establish mirroring after Converting from FC/iSCSI to iSCSI (not applicable to controllers without two base-board ports on the rear) •...
  • Page 141 and the remote storage array. Refer to the online help for ThinkSystem System Manager if you have questions on how to do this. 7.2. Change host protocol for DE2000H and DE4000H If you have a DE2000H or DE4000H storage array with SFP+ (optical) host ports, you can change the host port protocol from Fibre Channel (FC) to iSCSI or from iSCSI to FC.
  • Page 142 Supported data rate(s) SFP type Supported protocol Dual-protocol • FC: 16 Gbps, 8 Gbps, 4 16 Gbps, 10 Gbps, 8 Gbps，4 Gbps Gbps • iSCSI:10 Gbps 25 Gbps, 10 Gbps 25 Gbps. 10 Gbps, iSCSI only 32 Gbps, 16 Gbps, 8 Gbps, 4 32 Gbps, 16 Gbps FC only Gbps...
  • Page 143 2. Locate the feature pack submodel ID. a. On the Support Resources tab, locate and select the Storage Array Profile link. b. Type feature pack submodel ID in the text box, and click Find. c. Locate the feature pack submodel ID for the starting configuration. 3.
  • Page 144 ◦ For the controller that has two base-board ports on the rear: DE2000H Starting configuration Ending configuration Feature Code Controller Baseboard ports Controller Baseboard ports submodel ID submodel ID iSCSI B4DH iSCSI B4XC DE4000H Starting configuration Ending configuration Feature Code Controller Baseboard HIC ports...
  • Page 145 DE2000H, DE4000H and DE4000F No feature code is available for DE2000H, DE4000H and DE4000F.  If your Controller submodel ID is not listed, contact Lenovo Data Center Support. 1. In System Manager, locate the Feature Enable Identifier. a. Go to Settings > System.
  • Page 146 2. Go to Lenovo Feature on Demand, click Storage Host Protocol Change, and enter the information required to obtain the feature pack. ◦ Feature code ◦ Machine Type ◦ Chassis serial number ◦ Feature Enable Identifier (UID) 3. Choose whether to receive the key file for the feature pack in an email or download it directly from the site.
  • Page 147 The exact steps to stop host I/O operations depend on the host operating  system and the configuration, which are beyond the scope of these instructions. If you are not sure how to stop host I/O operations in your environment, consider shutting down the host. Possible data loss — If you continue this procedure while I/O operations ...
  • Page 148 3. Click Browse, and then select the feature pack you want to apply. 4. . Type CHANGE in the field. 5. Click Change. The feature pack migration begins. Both controllers automatically reboot twice to allow the new feature pack to take effect. The storage array returns to a responsive state after the reboot is complete.
  • Page 149 7.3.1. Complete FC to iSCSI conversion If you converted all host ports from FC to iSCSI, you must configure iSCSI networking. Steps 1. Configure the switches. You should configure the switches used to transport iSCSI traffic according to the vendor’s recommendations for iSCSI.
  • Page 150 d. Click Add, and use the Add Host Port dialog box to associate a new host port identifier to the host. The length of the host port identifier name is determined by the host interface technology. FC host port identifier names must have 16 characters. iSCSI host port identifier names have a maximum of 223 characters.
  • Page 151 d. Click Add, and use the Add Host Port dialog box to associate a new host port identifier to the host. The length of the host port identifier name is determined by the host interface technology. FC host port identifier names must have 16 characters. iSCSI host port identifier names have a maximum of 223 characters.
  • Page 152 5. Power on the hosts. 6. Use Lenovo Storage Interoperation Center (LSIC) to configure the iSCSI hosts. 7. Edit the host partition to add the iSCSI host port IDs and remove the FC host port IDs.
  • Page 153 FC switch or host. 5. Power on the hosts. 6. Use Lenovo Storage Interoperation Center (LSIC) to configure the FC hosts. 7. Edit the host partition to add the FC host port IDs and remove the iSCSI host port IDs.
  • Page 154 4. Attach cables to the SFPs, and confirm they are connected to the correct FC switch or host. 5. Power on the hosts. 6. Use Lenovo Storage Interoperation Center (LSIC) to configure the FC hosts. 7. Edit the host partition to add the FC host port IDs and remove the iSCSI host port IDs.
  • Page 155 4. Attach cables to the SFPs, and confirm they are connected to the correct iSCSI switch or host. 5. Power on the hosts. 6. Use Lenovo Storage Interoperation Center (LSIC) to configure the ISCSI hosts. 7. Edit the host partition to add the iSCSI host port IDs and remove the FC host port IDs.
  • Page 156 Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 157 Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

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