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Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 10: Click
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click
Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Parent topic:
Related concepts
Scan Resolution Guidelines
Related tasks
Starting a Scan Using the Epson Scan 2 Icon
and select EPSON > Epson Scan 2 Utility. Make sure your product is
or Start > All Programs or Programs > EPSON > Epson
Solving Network Problems
230
- Quick Links:
- Et-3850 User's Guide
- Using the Control Panel
Hide quick links:
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Table of Contents
Need help?
Do you have a question about the ET-3850 and is the answer not in the manual?
Questions and answers
How to set up existing Epson ET 3850 in a new home with a new router
To set up the Epson ET-3850 printer with a new router using WPS (Wi-Fi Protected Setup):
1. Ensure your wireless router supports WPS.
2. On the printer's home screen, navigate using the buttons and select Wi-Fi (Recommended).
3. If the printer is already connected via Ethernet, select Change to Wi-Fi connection, then confirm by selecting Yes.
4. Choose Push Button Setup (WPS).
5. Press and hold the WPS button on your router until its security light starts flashing.
6. Press the OK button on the printer to complete the connection.
If your router does not have a WPS button, refer to its documentation for alternative connection methods.
This answer is automatically generated
How do I print last page first
How do I load legal size paper or card stock into the ET-3850?
The provided information does not include specific instructions on loading legal-size paper or cardstock into the Epson ET-3850. However, it mentions that the printer can print on cardstock up to 24 lb (90 g/m²) and refers to the User's Guide for details on loading paper. Check the User's Guide for step-by-step instructions on loading legal-size paper or cardstock.
This answer is automatically generated
I just had my ET-3850 printer set up and unlike my last Epson I cannot find the printer button on the Home scroll screen. - copy, scan and maintenance are there. I have a document I need to send in paper form in the next hour.
How do I change the printer screen language back to English?
I need to scan some pages and copy them to my laptop. On my old printer, it was very easy to attach a thumb drive to my printer, then attach it to my computer. Can't find a way to do this, or to get scanned pages transferred. The printer is set up as a wireless printer. What equipment and setup do I need? Please advise.
how to insure request for printing from my computer to printer works. It just won't print.
Where is the = on the screen for my router password
The scanner isn't detecting the document in the feeder
The Epson ET-3850 scanner is not detecting the document in the feeder because it mistakenly thinks the document is placed on the scanner glass instead of the feeder. This issue may be due to an error in the automatic document feeder (ADF) sensor or settings. A possible workaround is to turn off the printer, turn it back on, reselect the settings, and ensure the ADF light is on before placing the document back in the feeder.
This answer is automatically generated
I'm reinstalling the print drivers including scanner but cannot get to the numeric keypad. Your guide does not address this problem