Ross PTZ-12G Technical Manual
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Ross PTZ-12G Technical Manual

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PTZ-12G and PTZ-NDI Cameras
Technical Manual

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Summary of Contents for Ross PTZ-12G

  • Page 1 PTZ-12G and PTZ-NDI Cameras Technical Manual...
  • Page 2 Ross has become well known for the Ross Video Code of Ethics. It guides our interactions and empowers our employees. I hope you enjoy reading it below. If anything at all with your Ross experience does not live up to your expectations be sure to reach out to us at solutions@rossvideo.com.
  • Page 3 Ross Video. While every precaution has been taken in the preparation of this document, Ross Video assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

  • Page 4: Table Of Contents

    On-Screen Display Menu Settings ........................27 Web Interface Connecting to the Web Interface ........................35 Web Interface Features ............................. 38 Viewing RSTP Video Stream (PTZ-12G only) ....................58 DashBoard Control Maintenance and Troubleshooting Regular Maintenance ............................62 Troubleshooting ..............................62 Appendix: Serial Connections RS-232 Serial Connections ..........................

  • Page 5: Welcome

    Welcome Welcome to the Technical Manual for Ross Video PTZ-12G and PTZ-NDI cameras. This manual provides a general overview of the PTZ-12G and PTZ-NDI cameras, and describes how to set up and operate them. This section of the manual includes the following topics: •...

  • Page 6: Safety Instructions

    Do not Manual for this unit. remove the cover (or back). No user-serviceable parts inside. Refer servicing to licensed service personnel. 6 • Welcome Technical Manual for PTZ-12G and PTZ-NDI Cameras...

  • Page 7: Regulatory Compliance Notices

    Contacting Technical Support At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone. Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross Video personnel.

  • Page 8: Product Introduction

    Product Introduction This section introduces PTZ-12G and PTZ-NDI cameras. It includes the following topics: • “Package Contents” on page 8 • “Front View” on page 9 • “Rear View” on page 10 • “Bottom View” on page 12 • “Camera Weight and Dimensions” on...

  • Page 9: Front View

    • when in Standby mode: OFF Standby LED indicator Displays the Standby status of the camera: • during startup (initialization): orange • during use: OFF • when in Standby mode: orange Technical Manual for PTZ-12G and PTZ-NDI Cameras Product Introduction • 9...

  • Page 10: Rear View

    You can cascade (daisy-chain) up to seven cameras. HDMI 2.0 output HDMI 2.0 output (Audio output supported) RS-422 port RS-422 connecting port. You can cascade (daisy-chain) up to seven cameras. 10 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 11 (8351DR-015) Kensington lock hole Safety lock slot USB 3.0 port USB port for UVC (USB Video Class) video output. PTZ-12G and PTZ-NDI cameras support MJPEG and H.264 streaming formats. 12G-SDI output Standard BNC connector for 12G-SDI video output, including audio.

  • Page 12: Bottom View

    Removable feet are suitable for table-top use. If the camera is to be attached to a mounting plate or mounting bracket, removal of the feet may be necessary. Rotate feet counter-clockwise to remove. 12 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras...

  • Page 13: Camera Weight And Dimensions

    • Total depth — 189mm (7.4”) shows the front of the camera, with dimensions (in millimeters). Figure 5 Figure 5 - Front View of Camera, with Dimensions (in millimeters) Technical Manual for PTZ-12G and PTZ-NDI Cameras Product Introduction • 13...
  • Page 14 (in millimeters). Figure 6 Figure 6 - Side View of Camera, with Dimensions (in millimeters) 14 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras...

  • Page 15: Camera Installation

    Camera Installation This section describes how to install PTZ-12G and PTZ-NDI cameras. For information about upgrading firmware on a camera that is already operational, see “Maintenance: Firmware Upgrade Page” on page 53 Before you begin: Read the safety instructions. See “Safety Instructions” on...

  • Page 16: Set The Ir Select Switch

    Tip: Using the DashBoard PTZ Camera Control plugin, you can disable remote control reception to prevent accidental changes being made by remote control. For more information, see “DashBoard Control” on , and the User Manual for PTZ Camera Control Plugin (8351DR-015). page 61 16 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras...

  • Page 17: Set The Video Output Switch

    Configure Network Settings Each device on an IP network must have a unique IP address. All PTZ-12G and PTZ-NDI cameras are shipped in DHCP mode, and with the same default static IP address assigned (192.168.100.100). You can use the cameras in DHCP mode, or configure a unique static IP address for each camera.

  • Page 18: Mount The Camera

    • “Mount the Camera on a Ceiling” on page 20 • “Mount the Camera to a Wall” on page 23 Tip: After you install the camera, you can attach a Kensington lock for security purposes. 18 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 19 • Ensure that the tripod is stable and level. • Use only a standard 1/4-20 UNC tripod screw. Do not over-tighten. • Ensure that the ventilation fan on the bottom of the camera is not obstructed. Technical Manual for PTZ-12G and PTZ-NDI Cameras Camera Installation • 19...
  • Page 20 Remove the feet (4 pcs) from the bottom of the camera by rotating them counter-clockwise Figure 14 Store the feet for future use. Figure 14 - Bottom View of Camera, showing Removable Feet (4pcs) 20 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 21 Using four silver M3 screws (included), fasten Metal Plate A to the base of the camera ( Figure 15 Figure 15 - Attaching Metal Plate A to the Base of the Camera (4 silver M3 screws - included) Technical Manual for PTZ-12G and PTZ-NDI Cameras Camera Installation • 21...
  • Page 22 (approximately 3kg (6.6 lbs)). The diameter of the mounting holes on Metal Plate B is 4.5mm (5/32”). Figure 16 - Metal Plate B, showing Mounting Holes 22 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 23 Figure 17 - Fastening Mounting Plates Together, to Mount the Camera to the Ceiling Mount the Camera to a Wall Mounting the camera to a wall requires a special wall-mount bracket, available from Ross Video (PTZ-WB-BLACK). The wall must be sturdy and the mounting surface must be capable of supporting the weight of the camera (approximately 3kg (6.6 lbs) plus wall-mount bracket).

  • Page 24: Connect Power And Network Cables

    Tip: You can cascade (daisy-chain) one serial RS-422 control line to as many as seven cameras. For information about pin assignments for serial RS-422 control, and about creating an RS-422 control cable, see “Appendix: Serial Connections” on page 64 24 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 25 • HDMI 2.0 output — HDMI video. • USB 3.0 — USB 3.0 Type B connector. Use for live-streaming UVC video over USB. • Ethernet — RJ45 connector. Use for streaming video from PTZ-12G cameras, and for streaming NDI|HX2 video from PTZ-NDI cameras.

  • Page 26: Remote Control

    256 presets on the camera (preset numbers 0-255) Reset To clear a preset, hold the Reset button and press the preset number (0-9). Zoom-Fast Zooms quickly. Zoom-Slow Zooms slowly. Technical Manual for PTZ-12G and PTZ-NDI Cameras Remote Control • 26...

  • Page 27: On-Screen Display Menu Settings

    1/2500 1/2000 1/1750 1/1500 1/1250 1/1000 1/1000 1/725 1/600 1/500 1/425 1/350 1/300 1/250 1/215 1/180 1/150 1/120 1/120 1/100 1/100 1/90 1/75 1/60 1/50 1/30 1/25 1/15 1/12 Technical Manual for PTZ-12G and PTZ-NDI Cameras Remote Control • 27...
  • Page 28 3 dB 6 dB 9 dB 12 dB 15 dB 18 dB 21 dB 24 dB 27 dB 30 dB 33 dB 36 dB 39 dB 42 dB 45 dB 28 • Remote Control Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 29 1/12 Manual Iris F1.6 Manually sets the iris. This setting can be adjusted only when Exposure mode is set to Manual. F2.2 F2.7 F3.2 F3.8 F4.5 F5.4 F6.3 F7.8 Technical Manual for PTZ-12G and PTZ-NDI Cameras Remote Control • 29...
  • Page 30 Shutter Pri or Full Auto. F3.8 F4.5 F5.4 F6.3 F7.8 Wide Dynamic Range Auto White Mode Select the color temperature mode: Balance • Auto — 4000k - 7000k Indoor • Indoor — 3200k 30 • Remote Control Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 31 Pan Left Limit Sets the left Pan limit. Adjustable only when Pan/Tilt Limit is On. Tilt Up Limit Sets the upper Tilt limit. Adjustable only when Pan/Tilt Limit is On. Technical Manual for PTZ-12G and PTZ-NDI Cameras Remote Control • 31...
  • Page 32 Enables/Disables DHCP (On or Off). / Off 192.168.100.100 IP Address Sets the IP Address of the camera. This setting can be adjusted only when DHCP is set to Off. 32 • Remote Control Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 33 When On, video freezes while a preset is being On / Preset recalled. Video resumes when the camera reaches the preset position. RS-232 Control Port Choose whether the serial control interface used is /RS-422 RS-232 or RS-422 Technical Manual for PTZ-12G and PTZ-NDI Cameras Remote Control • 33...
  • Page 34 Description VISCA System Protocol Control signal protocol. / PELCO D Note: To control PTZ-12G and PTZ-NDI cameras using the DashBoard PTZ Camera Control Plugin, Protocol must be set to VISCA. 9600 Baud Rate /38400 Choose the correct transmission speed for the control signal.

  • Page 35: Web Interface

    Web Interface You can connect to PTZ-12G and PTZ-NDI cameras over an IP network to configure them and to view live video (PTZ-12G only). This section describes how to connect to a camera, and describes the camera’s built-in web interface. It also provides information about viewing an RSTP video stream from a PTZ-12G camera.
  • Page 36 In a web browser, navigate to the IP address of the camera. Tip: The factory-set default IP address is 192.168.100.100. Each device on the network must have a unique IP address. The login page appears. Figure 22 - Login Page 36 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 37 The web interface appears ( Figure 23 Figure 23 - Web Interface for a PTZ-12G Camera Note: Live video in the web interface is available for PTZ-12G cameras only. To view live video from a ® PTZ-NDI camera, you can use the NDI...

  • Page 38: Web Interface Features

    Web Interface Features This section describes the web interface for PTZ-12G and PTZ-NDI cameras. It includes the following topics: • “Login Page” on page 38 • “Live View Page” on page 39 • “Add / Edit Users Page” on page 40 •...
  • Page 39 Login button Logs in to the web interface. Live View Page This section describes features available on the Live View page ( Figure 25 Figure 25 - Live View Page Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 39...
  • Page 40 Turns camera power On or places it in Standby mode. Switch to Full Screen Switches the preview window to full screen (PTZ-12G only). Add / Edit Users Page This section describes features available on the Add / Edit Users page (...
  • Page 41 Note: When it is set to YUV420, 3840 x 2160 59.94p and 3840 x 2160 50p resolutions are supported. Apply After the setting has been modified, click this button to apply the setting. Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 41...
  • Page 42 Stream 1 Click a Stream tab to configure the associated RSTP video stream. Stream 2 Note: The Stream tabs are available only on PTZ-12G cameras, and only when Settings > Configuration > Output Source is set to HDMI + Stream 3 Streaming.
  • Page 43 29.97 fps or lower. Apply Applies any changes made. Streaming Parameter Settings The following table describes video streaming settings available on the three Stream tabs. Video streaming is available on PTZ-12G cameras only. Function Stream 1 Stream 2 Stream 3 Encode Format H.265...
  • Page 44 • WDR: Set the level of wide dynamic range (WDR) in order to obtain better images • Shutter Speed: The shutter speed is adjustable when the exposure mode is set to Manual or Shutter Priority. 44 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 45 • PTZ Assist: Set Auto Focus in manual mode • Smart AF: Turn on this function and AF will mainly focus on the face. Note: Changing this setting causes a temporary interruption of video output. Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 45...
  • Page 46 Item Function Mirror Figure 34 - Mirror Tab • Mirror: Set automatic flip mode • [Off / Mirror / Flip / Mirror + Flip] 46 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 47 • PTZ Motion Sync: When On, the velocity of the Pan, Tilt, and Zoom axes during preset recall are scaled to make them all arrive at their destinations simultaneously. Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 47...
  • Page 48 3D noise reduction settings 3D noise reduction settings Image mode Enables you to customize the image mode. Image mode load Click Default to reset picture settings to factory defaults. 48 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 49 Turns on / off Audio Delay. Available on PTZ-12G cameras only. Audio Delay Time(ms) Set Audio Delay Time (-1~-500ms) Available on PTZ-12G cameras only. Encode Type AAC / G.711 Available on PTZ-12G cameras only. Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 49...
  • Page 50 Set Encode sample rate • 48 KHz (AAC) • 44.1 KHz (AAC) • 16 KHz (AAC) • 16 KHz (G.711) • 8 KHz (G.711) Available on PTZ-12G cameras only. 50 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 51 This section describes features available on the Settings > Network page ( Figure 39 Figure 39 - Settings > Network Page Item Function Descriptions Network Network settings of camera. Change of setting is available when DHCP function is Off. Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 51...
  • Page 52 For more information, see “Settings: Audio page 49). Settings Page” on Note: RTMP and RTMPS are available on PTZ-12G cameras only. RTSP Setting Enable/Disable Multicast. It is suggested to enable Multicast when the number of users online watching the live image simultaneously is more than four.
  • Page 53 Settings Page” on Maintenance: Firmware Upgrade Page This section describes features available on the Maintenance > FW Upgrade page ( Figure 42 Figure 42 - Maintenance > FW Upgrade Page Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 53...
  • Page 54 Choose File When you upgrade camera firmware, user credentials and presets are retained. IMPORTANT: Before you upgrade, contact Ross Video Technical Support for the latest upgrade file and for instructions. Use firmware upgrade files provided by Ross Video Upgrade only.
  • Page 55 Figure 44 - Maintenance > Security Page Item Function Descriptions 802.1x Setting Enable/Disable 802.1x Protocol. Setting can be made after enabling. In order to enable this function, the network router must support 802.1x Protocol. Technical Manual for PTZ-12G and PTZ-NDI Cameras Web Interface • 55...
  • Page 56 • Password: 9999 Note: Only users with Administrator authority can perform a factory reset. Setting The web page setting parameters can be exported from the computer and imported/applied to another camera. 56 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 57 Function Descriptions Protocol Setting Communication protocol related settings for connection with RS-232/RS422 communication. Note: To control PTZ-12G and PTZ-NDI cameras using the DashBoard PTZ Camera Control Plugin, Protocol must be set to VISCA. Maintenance: Reboot Page This section describes features available on the Maintenance > Reboot page ( Figure 46 Figure 46 - Maintenance >...

  • Page 58: Viewing Rstp Video Stream (Ptz-12G Only)

    Displays the camera serial number. Viewing RSTP Video Stream (PTZ-12G only) The PTZ-12G camera outputs an RSTP video stream. You can view this video output in an RSTP-compatible playback application such as VLC media player. To view the RSTP stream in VLC media player: In the camera’s web interface, navigate to Settings >...
  • Page 59 • Stream 2 — Sub1 Streaming (1080p@H.264) — rstp://camera_IP/8557/h264 • Stream 3 — Sub2 Streaming 720p@H.264) — rstp://camera_IP/8556/h264 Note: In the paths listed above, replace camera_IP with the IP address of the PTZ-12G camera. Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 60 IP address of 192.168.4.48. Figure 49 - Opening a Network Stream in VLC Media Player Figure 50 - Specifying a Stream URL in VLC Media Player 60 • Web Interface Technical Manual for PTZ-12G and PTZ-NDI Cameras...

  • Page 61: Dashboard Control

    Figure 51 - DashBoard PTZ Control Plugin IMPORTANT: To control PTZ-12G and PTZ-NDI cameras, the control protocol of the camera must be set to VISCA (not Pelco D). In the web interface, the Protocol setting is at Maintenance > System Service >...

  • Page 62: Maintenance And Troubleshooting

    Location. Using special characters and/or pressing the space bar will cause the ONVIF software to be unable to locate the machine. This applies only to PTZ-12G cameras. PTZ-NDI cameras do not support the ONVIF protocol. Technical Manual for PTZ-12G and PTZ-NDI Cameras...
  • Page 63 56 the Protocol setting is at • In the On-Screen Display menu, System > Protocol. For more information, see “On-Screen Display Menu Settings ” on page 27 Technical Manual for PTZ-12G and PTZ-NDI Cameras Maintenance and Troubleshooting • 63...

  • Page 64: Appendix: Serial Connections

    Figure 52 Figure 52 - Serial RS-232 and RS-422 Connectors RS-232 Serial Connections This section describes connections for serial control of PTZ-12G and PTZ-NDI cameras over RS-232. It includes the following topics: • “RS-232 IN — Pin Assignments” on page 65 •...

  • Page 65: Rs-232 In - Pin Assignments

    Figure 55 serial RS-232. Figure 55 - Connecting Camera to Control Computer for RS-232 Control Technical Manual for PTZ-12G and PTZ-NDI Cameras Appendix: Serial Connections • 65...

  • Page 66: Rs-422 Serial Connections

    56 Figure 56 - Cascading Camera Control over RS-232 RS-422 Serial Connections This section describes connections for serial control of PTZ-12G and PTZ-NDI cameras over RS-422. It includes the following topics: • “Making RS-422 Pin Connections” on page 66 •...
  • Page 67 RS-422 Connector — Pin Assignments This section details the pin assignments for the RS-422 connector on the back of the camera. Figure 58 - Pin Assignments for RS-422 Connector Technical Manual for PTZ-12G and PTZ-NDI Cameras Appendix: Serial Connections • 67...
  • Page 68 VISCA, and the VISCA Address setting on each camera must be unique. For information about accessing these settings using the web interface, see “Maintenance: System Service Page” on page 56 Figure 59 - Cascading Camera Control over RS-422 68 • Appendix: Serial Connections Technical Manual for PTZ-12G and PTZ-NDI Cameras...

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