Do you have a question about the payShield 10K and is the answer not in the manual?
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Abdulnasser
January 30, 2025
how to clear error alert in Thales HSM 9000?
1 comments:
Mr. Anderson
February 10, 2025
To clear an error alert in Thales payShield 10K:
1. Navigate to Status > Maintenance in the system interface. 2. Click On to activate maintenance mode. 3. The handle light on payShield 10K should turn blue, indicating maintenance mode is active.
Additionally, if the security setting "Allow Error light to be extinguished when viewing Error Log?" is set to YES, viewing the error log may also clear the error light.
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Do you have a question about the payShield 10K and is the answer not in the manual?
Questions and answers
how to clear error alert in Thales HSM 9000?
To clear an error alert in Thales payShield 10K:
1. Navigate to Status > Maintenance in the system interface.
2. Click On to activate maintenance mode.
3. The handle light on payShield 10K should turn blue, indicating maintenance mode is active.
Additionally, if the security setting "Allow Error light to be extinguished when viewing Error Log?" is set to YES, viewing the error log may also clear the error light.
This answer is automatically generated