Dell PowerEdge R430 Owner's Manual
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Dell PowerEdge R430 Owner's Manual

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Dell PowerEdge R430
Owner's Manual
Regulatory Model: E28S Series
Regulatory Type: E28S001
November 2020
Rev. A07

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Summary of Contents for Dell PowerEdge R430

  • Page 1 Dell PowerEdge R430 Owner's Manual Regulatory Model: E28S Series Regulatory Type: E28S001 November 2020 Rev. A07...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2014 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Dell PowerEdge R430 system overview.................8 Supported configurations for the PowerEdge R430 system..................8 Front panel ................................... 9 Front panel features of a 4 x 3.5-inch hard drive system................... 9 Front panel features of the 4 x 3.5-inch cabled hard drive system..............11 Front panel features of the 8 x 2.5 inch hard drives or SSDs system............
  • Page 4 System Setup..................................42 Viewing System Setup............................... 43 System Setup details..............................43 System BIOS.................................43 iDRAC Settings utility..............................67 Device Settings................................68 Dell Lifecycle Controller..............................68 Embedded systems management..........................68 Boot Manager..................................69 Viewing Boot Manager...............................69 Boot Manager main menu............................69 PXE boot..................................... 70 Chapter 6: Installing and removing system components............... 71 Safety instructions................................71...
  • Page 5 Removing a 3.5-inch hard drive blank........................91 Installing a 3.5-inch hard drive blank........................92 Removing a 3.5-inch cabled hard drive carrier....................93 Installing a 3.5-inch cabled hard drive carrier...................... 94 Removing a hot swappable hard drive carrier......................95 Installing a hot swappable hard drive carrier......................96 Removing a 3.5-inch hot swappable hard drive adapter from a 3.5-inch hot swappable hard drive carrier..................................
  • Page 6 Dell Embedded System Diagnostics..........................168 When to use the Embedded System Diagnostics....................168 Running the Embedded System Diagnostics from Boot Manager..............168 Running the Embedded System Diagnostics from the Dell Lifecycle Controller........168 System diagnostic controls............................. 169 Chapter 8: Jumpers and connectors................... 170 System board jumper settings............................
  • Page 7 Troubleshooting expansion cards..........................184 Troubleshooting processors............................185 System messages................................185 Warning messages..............................185 Diagnostic messages..............................186 Alert messages................................186 Chapter 10: Getting help......................187 Contacting Dell EMC...............................187 Documentation feedback............................... 187 Accessing system information by using QRL......................187 Quick Resource Locator for the PowerEdge R430 system................188 Contents...

  • Page 8: Chapter 1: Dell Poweredge R430 System Overview

    Dell PowerEdge R430 system overview The Dell PowerEdge R430 systems are 2U rack servers that support up to two Intel Xeon E5-2600 v3 or Xeon E5-2600 v4 processors, up to 12 DIMMs, and ten hard drives or solid state drives (SSDs).

  • Page 9: Front Panel

    Press the button to click between on or off mode. If the server stops responding during POST, press NOTE: and hold the System ID button for more than five seconds to enter the BIOS progress mode. Dell PowerEdge R430 system overview...
  • Page 10 USB port to connect USB devices to the system or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. USB port The USB ports are 4-pin, 2.0-compliant. These ports enable you to connect USB devices to the system.

  • Page 11: Front Panel Features Of The 4 X 3.5-Inch Cabled Hard Drive System

    Technical specifications section. Diagnostic indicators The diagnostic indicators light up to display error status. USB port (2) The USB ports are 4-pin, 2.0-compliant. These ports enable you to connect USB devices to the system. Dell PowerEdge R430 system overview...

  • Page 12: Front Panel Features Of The 8 X 2.5 Inch Hard Drives Or Ssds System

    ACPI-compliant operating system. NMI button Press the Non-Maskable Interrupt (NMI) button to troubleshoot software application and device driver errors when running certain operating systems. Use the end of a paper clip to press the NMI button. Dell PowerEdge R430 system overview...
  • Page 13 USB port to connect USB devices to the system or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. USB port The USB ports are 4-pin, 2.0-compliant. These ports enable you to connect USB devices to the system.

  • Page 14: Front Panel Features Of The 10 X 2.5-Inch Hard Drives Or Ssds System

    USB port to connect USB devices to the system or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Diagnostic indicators The diagnostic indicators light up to display error status.

  • Page 15: Lcd Panel

    The LCD panel of your system provides system information, status, and error messages to indicate if the system is functioning correctly or if the system needs attention. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals >OpenManage software.
  • Page 16 LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/ openmanagemanuals > OpenManage software.

  • Page 17: Back Panel Features

    9. USB connector 10. System identification button 11. System identification connector 12. Ethernet connector 3 13. Ethernet connector 4 14. Power supply unit PSU1 15. Power supply unit PSU2 Table 6. Redundant PSU back panel features Dell PowerEdge R430 system overview...
  • Page 18 System ID button for more than 15 seconds. System identification port The System identification port connects the optional system status indicator assembly to the system through the optional cable management arm. Dell PowerEdge R430 system overview...

  • Page 19: Cabled Psu Back Panel Features

    (optional) Enables you to remotely access iDRAC. For more information, see the iDRAC User’s Guide at www.dell.com/poweredgemanuals. Dell PowerEdge R430 system overview...
  • Page 20 Ethernet ports, see the Technical specifications section. Power supply unit (PSU) One 450 W cabled AC PSU. Cabled PSU is supported in systems with NOTE: cabled hard drives and the systems with x4 backplane. Dell PowerEdge R430 system overview...

  • Page 21: Diagnostic Indicators

    Check the System Event Log or system messages for the specific issue. For more information ● When the system is turned on. about error messages, see the Dell Event and ● When the system is in standby. Error Messages Reference Guide at Dell.com/ ●...

  • Page 22: Hard Drive Indicator Codes

    Flashes amber four times per second Drive failed Flashes green slowly Drive rebuilding Steady green Drive online Flashes green for three seconds, amber for three Rebuild stopped seconds, and then turns off after six seconds Dell PowerEdge R430 system overview...

  • Page 23: Usata Ssd Indicator Codes

    Flashes green, amber, and turns off Predicted drive failure Flashes amber four times per second Drive failed Steady green Drive online Flashes green for three seconds, amber for three Rebuild aborted seconds, and turns off after six seconds Dell PowerEdge R430 system overview...

  • Page 24: Nic Indicator Codes

    When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup, the NOTE: information is replicated from one SD card to another. ● Single card operation — single card operation is supported, but without redundancy. Dell PowerEdge R430 system overview...

  • Page 25: Idrac Direct Led Indicator Codes

    The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode. NOTE: Figure 13. iDRAC Direct LED indicator codes 1. iDRAC Direct status indicator Dell PowerEdge R430 system overview...

  • Page 26: Indicator Codes For Redundant Power Supply Unit

    When the PSU firmware is being updated, the PSU handle flashes green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not Dell PowerEdge R430 system overview...

  • Page 27: Non-Redundant Cabled Power Supply Unit Indicator Codes

    Convention Power Indicator Condition Pattern function. You must roll back the PSU firmware by using Dell Lifecycle Controller. For more information, see Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals. Flashing green and When hot-adding a PSU, the PSU handle flashes green five times at 4 Hz rate and turns off turns off.

  • Page 28: Locating Service Tag Of Your System

    Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

  • Page 29: Chapter 2: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 30 Methods to download firmware and drivers section in this document. Managing your For information about systems www.dell.com/poweredgemanuals system management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting www.dell.com/ up, using, and troubleshooting openmanagemanuals >...
  • Page 31 Table 17. Additional documentation resources for your system Task Document Location Troubleshooting your For information about identifying www.dell.com/poweredgemanuals system and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. Documentation resources...

  • Page 32: Chapter 3: Technical Specifications

    Ports and connectors specifications • Video specifications • Environmental specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 16. Chassis dimensions of the PowerEdge R430 system Table 18. Dimensions of the Dell PowerEdge R430 system Technical specifications...

  • Page 33: Chassis Weight

    19.9 kg (43.87 lb) Processor specifications The PowerEdge R430 system supports up to two Intel Xeon E5-2600 v3 or Intel Xeon E5-2600 v4 product family processors. PSU specifications The PowerEdge R430 system supports up to two AC redundant power supply units (PSUs) and a single AC cabled PSU.

  • Page 34: Memory Specifications

    Drive specifications Hard drives The PowerEdge R430 system supports SAS, SATA, Nearline SAS hard drives and Solid State Drives (SSDs). Table 23. Supported hard drive and SSD options for the PowerEdge R430 system Drive System Supports up to Up to four 3.5-inch cabled hard drives, or...

  • Page 35: Ports And Connectors Specifications

    The PowerEdge R430 system supports four 10/100/1000 Mbps Network Interface Controller (NIC) ports on the back panel. Serial connector The serial connector connects a serial device to the system. The PowerEdge R430 system supports one serial connector on the back panel, which is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant.

  • Page 36: Environmental Specifications

    Table 25. Supported video resolution options Resolution Refresh rate (Hz) Color depth (bits) 1440 x 900 8, 16, 32 Environmental specifications For additional information about environmental measurements for specific system configurations, see Dell.com/ NOTE: environmental_datasheets. Table 26. Temperature specifications Temperature Specifications Storage –40°C to 65°C (–40°F to 149°F)

  • Page 37: Particulate And Gaseous Contamination Specifications

    Table 31. Operating temperature de-rating specifications Operating temperature de-rating Specifications 35°C to 40°C (95°F to 104°F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft) above 950 m (3,117 ft). 40°C to 45°C (104°F to 113°F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft) above 950 m (3,117 ft).

  • Page 38: Expanded Operating Temperature Restrictions

    ● Do not perform a cold startup below 5°C. ● Allow processor performance degrade. ● Non-redundant power supplies are not supported. ● Non Dell qualified peripheral cards and/or peripheral cards are not supported. ● Maximum altitude for the operating temperature must be 3050 m (10,000 ft). Technical specifications...

  • Page 39: Chapter 4: Initial System Setup And Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 40: Options To Install The Operating System

    You must have iDRAC credentials to log in to iDRAC. NOTE: For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Options to install the operating system...
  • Page 41 Downloading the drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1.

  • Page 42: Chapter 5: Pre-Operating System Management Applications

    Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: ● System Setup ● Boot Manager ● Dell Lifecycle Controller ● Preboot Execution Environment (PXE) Related concepts System Setup on page 42...

  • Page 43: Viewing System Setup

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 44 Integrated Devices on page 61 Serial Communication on page 63 System Profile Settings on page 64 Miscellaneous Settings on page 66 iDRAC Settings utility on page 67 Device Settings on page 68 Related tasks Viewing System BIOS on page 44 Viewing System BIOS To view the System BIOS screen, perform the following steps: Steps...
  • Page 45 Option Description Specifies options to configure the system security settings, such as system password, setup password, System Security Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system. Specifies options to change the system date, time, and so on. Miscellaneous Settings Related references...
  • Page 46 Boot Settings details About this task The Boot Settings screen details are explained as follows: Option Description Enables you to set the boot mode of the system. Boot Mode CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode.
  • Page 47 ● Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. ● For the latest information about supported operating systems, go to Dell.com/ossupport. Related references...
  • Page 48 Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then NOTE: restart your system and try again.
  • Page 49 Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then NOTE: restart your system and try again.
  • Page 50 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then NOTE: restart your system and try again. 3.
  • Page 51 Option Description Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables UEFI Variable are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI Access variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
  • Page 52 Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the System board jumper settings section. If the password jumper setting is disabled, the existing system password and setup password are deleted and you NOTE: need not provide the system password to boot the system.
  • Page 53 Deleting or changing system and setup password Prerequisites You cannot delete or change an existing system or setup password if the Password Status is set to Locked. NOTE: Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2.
  • Page 54 Viewing System Information To view the System Information screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then NOTE: restart your system and try again.
  • Page 55 Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Memory Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Operating Mode Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default.
  • Page 56 NOTE: on the memory configuration of your system. The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. NOTE: This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
  • Page 57 Enables or disables the X2Apic mode. X2Apic Mode Controls the turbo engagement. Enable this option only when System Profile is set to Performance. Dell Controlled Turbo Depending on the number of installed CPUs, there may be up to four processor listings.
  • Page 58 Option Description Option Description Specifies the family, model, and stepping of the processor as defined by Intel. Family-Model- Stepping Specifies the brand name. Brand Specifies the total L2 cache. Level 2 Cache Specifies the total L3 cache. Level 3 Cache Number of Cores Specifies the number of cores per processor.
  • Page 59 SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to Embedded SATA AHCI by default. Sends Security Freeze Lock command to the Embedded SATA drives during POST.
  • Page 60 Option Description Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Port E Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Specifies the drive model of the selected device.
  • Page 61 Option Description Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Port J Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Specifies the drive model of the selected device.
  • Page 62 Integrated Devices details About this task The Integrated Devices screen details are explained as follows: Option Description Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB USB 3.0 Setting 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default. Enables or disables the USB ports.
  • Page 63 Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Related references System BIOS on page 43 Related tasks Serial Communication details on page 63 Viewing Serial Communication on page 63 Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Steps 1.
  • Page 64 Option Description External Serial Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Connector Access Device by using this option. Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by NOTE: SOL, configure the same port address for console redirection and the serial device.
  • Page 65 You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 66 Option Description Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system Monitor/Mwait profiles, except Custom by default. This option can be disabled only if the C States option in the Custom mode is set to NOTE: disabled.

  • Page 67: Idrac Settings Utility

    Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. NOTE: For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.

  • Page 68: Device Settings

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded system management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell EMC system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 69: Boot Manager

    Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. NOTE: For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals.

  • Page 70: Pxe Boot

    Related references Boot Manager on page 69 Related tasks Viewing Boot Manager on page 69 One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from. Related references Boot Manager on page 69 System Utilities System Utilities contains the following utilities that can be launched: ●...

  • Page 71: Chapter 6: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 72: Before Working Inside Your System

    2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If installed, remove the front bezel. 4. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 5. Remove the system cover. Related references...

  • Page 73: Front Bezel (Optional)

    ● Wrist grounding strap Front bezel (optional) The front bezel is attached to the front side of the system and prevents accidents while removing the hard drive or when pressing the reset or power button. The front bezel can also be locked for additional security. Removing the optional front bezel Steps 1.

  • Page 74: System Cover

    Figure 18. Installing the optional front bezel a. bezel lock b. front bezel System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system. Removing the system cover activates the intrusion switch. Removing the system cover Prerequisites 1.

  • Page 75: Installing The System Cover

    Figure 19. Removing the system cover a. system cover b. latch c. latch release lock Next steps 1. Install the system cover. Related references Safety instructions on page 71 Related tasks Removing the optional front bezel on page 73 Installing the system cover on page 75 Installing the system cover Steps...

  • Page 76: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 77 Figure 21. Inside the system—with a cabled power supply 1. control panel 2. cable routing latch 3. power supply unit 4. expansion-card riser connector (2) 5. memory-module socket (B3, B4) 6. processor 2 7. memory-module socket (B1, B2) 8. memory-module socket (A1, A5, A2, A6) 9.
  • Page 78 Figure 22. Inside the system—with redundant power supplies 1. control panel 2. hard drive/SSD backplane 3. cable routing latch 4. power interposer board 5. power supply units (2) 6. PCIe expansion card riser (optional) 7. memory-module socket (B3, B4) 8. processor 2 9.

  • Page 79: Cooling Shroud

    Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION:...

  • Page 80: Installing The Cooling Shroud

    Installing the cooling shroud Prerequisites 1. If applicable, route the cables inside the system along the chassis wall and secure the cables by using the cable-securing bracket. Steps 1. Align the tabs on the cooling shroud with the securing slots on the chassis. a.
  • Page 81 The system contains 12 memory sockets split into four sets — two sets of 4 sockets and two sets of 2 sockets each. Each 4-socket set is organized into two channels and each 2–socket set is organized into one channel. In each channel of the 4-socket set, the release levers of the first socket are marked white and the second socket black.

  • Page 82: General Memory Module Installation Guidelines

    The following table shows the memory populations and operating frequencies for the supported configurations. Table 37. Supported configurations DIMM type DIMMs populated/ Voltage Operating frequency (in Maximum DIMM rank/channel channel MT/s) RDIMM 1.2 V 2400, 2133, 1866 Dual rank or single rank General memory module installation guidelines Memory configurations that fail to observe these guidelines can prevent your system from booting, stop responding NOTE:...

  • Page 83: Sample Memory Configurations

    Memory optimized independent channel mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. Memory sparing To use memory sparing, this feature must be enabled in System Setup. NOTE: In this mode, one rank per channel is reserved as a spare.
  • Page 84 Table 39. Memory configurations—single processor (continued) System DIMM Size Number of DIMM Rank, DIMM Slot Population Capacity (in (in GB) DIMMs Organization, and Frequency 1R, x8, 1866 MT/s 1R, x8, 2400 MT/s, 1R, x8, 2133 MT/s, 1R, x8, 1866 MT/s 1R, x8, 2400 MT/s, A1, A2, A3, A4 1R, x8, 2133 MT/s,...
  • Page 85 Table 39. Memory configurations—single processor System DIMM Size Number of DIMM Rank, DIMM Slot Population Capacity (in (in GB) DIMMs Organization, and Frequency 2R, x8, 1866 MT/s 2R, x8, 2400 MT/s, A1, A2, A3, A4, A5, A6, A7, A8 2R, x8, 2133 MT/s, 2R, x8, 1866 MT/s 2R, x8, 2400 MT/s, A1, A2, A3, A4...
  • Page 86 Table 40. Memory configurations—two processors (continued) System DIMM Size Number of DIMM Rank, DIMM Slot Population Capacity (in GB) DIMMs Organization, and (in GB) Frequency 1R, x8, 2133 MT/s, 1R, x8, 1866 MT/s A1, B1 1R, x8, 2400 MT/s, 1R, x8, 2133 MT/s, 1R, x8, 1866 MT/s 1R, x8, 2400 MT/s, A1, A2, A3, B1, B2, B3...

  • Page 87: Removing Memory Modules

    Table 40. Memory configurations—two processors System DIMM Size Number of DIMM Rank, DIMM Slot Population Capacity (in GB) DIMMs Organization, and (in GB) Frequency 2R, x8, 2133 MT/s, 2R, x8, 1866 MT/s 2R, x4, 2400 MT/s, A1, A2, A3, A4, B1, B2, B3, B4 2R, x4, 2133 MT/s, 2R, x4, 1866 MT/s A1, A2, B1, B2...

  • Page 88: Installing Memory Modules

    Steps 1. Locate the appropriate memory module socket. 2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket. 3. Lift and remove the memory module from the system. Figure 26. Removing the memory module a.

  • Page 89: Hard Drives

    CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. The memory module socket has an alignment key that enables you to install the memory module in the socket in NOTE: only one orientation.

  • Page 90: Removing A 2.5-Inch Hard Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 91: Installing A 2.5-Inch Hard Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing A 3.5-Inch Hard Drive Blank

    Steps Press the release button and slide the blank out of the hard drive slot. Figure 30. Removing a 3.5-inch hard drive blank a. hard drive blank b. release button Next steps If applicable, install the front bezel. Related references Safety instructions on page 71 Related tasks...

  • Page 93: Removing A 3.5-Inch Cabled Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 94: Installing A 3.5-Inch Cabled Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 95: Removing A Hot Swappable Hard Drive Carrier

    Figure 33. Installing a cabled hard drive carrier 1. power/data cable 2. hard drive 3. release tab 4. hard drive carrier 5. screw (4) Next steps 1. Enter System Setup and ensure that the controller of the hard drive is enabled. 2.

  • Page 96: Installing A Hot Swappable Hard Drive Carrier

    Steps 1. To open the hard drive carrier release handle, press the release button. 2. Slide the hard drive carrier out of the hard drive slot. CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive carrier blanks installed.
  • Page 97 CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to overwrite. Any data on the replacement drive is immediately lost after the drive is installed. Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots.

  • Page 98: Removing A 3.5-Inch Hot Swappable Hard Drive Adapter From A 3.5-Inch Hot Swappable Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 99: Installing A 3.5-Inch Hard Drive Adapter Into A Hot Swap Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 100: Removing A 2.5-Inch Hard Drive From A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing A 2.5-Inch Hard Drive Into A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 102: Installing A Hard Drive Or Solid State Drives Into A Hard Drive Carrier

    Steps 1. Remove the screws from the slide rails on the hard drive carrier. 2. Lift the hard drive out of the hard drive carrier. Figure 40. Removing a hard drive from a hard drive carrier a. screw (4) b. hard drive c.

  • Page 103: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 104: Installing The Optional Ultra Slim Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 105: Removing The Standard Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 106: Installing The Standard Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 107 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Align the two notches on the metal standoffs with the slots on the side of the optical drive. 2. Slide the optical drive into the notches until it is seated firmly and the release latch snaps into place. 3.

  • Page 108: Cooling Fans

    Cooling fans Your system supports: ● Up to four cooling fans in a non-redundant power supply unit (PSU) configuration. ● Up to five cooling fans in a redundant PSU configuration. Fan 1 must be installed in a redundant power supply configuration and is connect to Power Interposer board (PIB) NOTE: Hot-swap removal or installation of the fans is not supported.

  • Page 109: Installing A Cooling Fan

    Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 Removing the cooling shroud on page 79 Installing a cooling fan on page 109 Installing the cooling shroud on page 80 After working inside your system on page 72 Installing a cooling fan Prerequisites...

  • Page 110: Internal Usb Memory Key (Optional)

    Figure 48. Installing a cooling fan Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 Removing the cooling shroud on page 79...

  • Page 111: Replacing The Optional Internal Usb Memory Key

    Replacing the optional internal USB memory key Steps 1. Locate the USB port or USB memory key on the system board. To locate the USB port, see the System board connectors section. 2. If installed, remove the USB memory key from the USB port. Figure 49.

  • Page 112: Expansion Cards And Expansion Card Riser

    Expansion cards and expansion card riser An expansion card in the system is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus. A System Event Log (SEL) event is logged if an expansion card riser is unsupported or missing.

  • Page 113: Removing The Expansion Card Riser

    Table 43. Expansion card installation order (Full Height +Low Profile configuration) Card priority Card type Slot priority Maximum allowed RAID External Storage Low Profile RAID External Storage Full Height Infiniband Single Port/Dual Port (Mellanox) 40 Gb NICs (Low profile) 40 Gb NICs (Full height) 10 Gb NICs (Low profile) 10 Gb NICs (Full height) FC8 HBA (Low profile)

  • Page 114: Installing The Expansion Card Riser

    5. slot on the chassis 6. expansion card latch Next steps 1. Install the expansion card riser. Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 Installing the expansion card riser on page 114 After working inside your system on page 72 Installing the expansion card riser...

  • Page 115: Removing An Expansion Card

    Related tasks Before working inside your system on page 72 Installing an expansion card on page 116 After working inside your system on page 72 Removing an expansion card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.

  • Page 116: Installing An Expansion Card

    Related tasks Before working inside your system on page 72 Removing the expansion card riser on page 113 Installing an expansion card on page 116 Installing the expansion card riser on page 114 After working inside your system on page 72 Installing an expansion card Prerequisites 1.

  • Page 117: Idrac Port Card (Optional)

    An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent on-demand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging. It emulates a USB device. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
  • Page 118 Figure 55. Removing the iDRAC port card 1. iDRAC port card holder 2. iDRAC port 3. screw (2) 4. SD vFlash media card 5. iDRAC port card 6. iDRAC port card connector Next steps 1. Install the iDRAC port card. 2.

  • Page 119: Installing The Optional Idrac Port Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 120: Sd Vflash Card (Optional)

    An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent on-demand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

  • Page 121: Internal Dual Sd Module (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 122: Installing An Internal Sd Card

    Figure 59. Removing an internal SD card 1. IDSDM 2. SD card 1 3. SD card 2 4. SD card slot 2 5. SD card slot 1 Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 After working inside your system on page 72...

  • Page 123: Removing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 124: Installing The Optional Internal Dual Sd Module

    Figure 61. Removing the internal dual SD module (IDSDM) a. IDSDM b. pull tab c. IDSDM connector Next steps 1. Install the IDSDM. 2. If removed, install the SD cards. Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 Removing an internal SD card on page 121...

  • Page 125: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 126 1. Remove the cooling shroud. Steps 1. Loosen the screws that secure the integrated storage controller cable to the integrated storage controller card connector on the system board. 2. Lift the integrated storage controller cable away from the integrated storage controller. 3.

  • Page 127: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 128: Processors And Heat Sinks

    Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 Removing the cooling shroud on page 79 Installing the cooling shroud on page 80 After working inside your system on page 72 Processors and heat sinks Use the following procedures when: ●...

  • Page 129: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 130 After removing the processor, place it in an anti-static container for reuse, return, or temporary storage. Do not NOTE: touch the bottom of the processor. Touch only the side edges of the processor. Figure 66. Processor shield 1. close first socket release lever 2.
  • Page 131 Figure 67. Removing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) Next steps 1. Replace the processor(s). 2.

  • Page 132: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 133 Figure 68. Installing a processor 1. socket-release lever 1 2. pin–1 corner of the processor 3. processor 4. slot (4) 5. processor shield 6. socket-release lever 2 7. processor socket 8. tab (4) Next steps 1. Install the heat sink. 2.

  • Page 134: Installing A Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 135: Power Supply Units

    For AC PSUs, use only PSU with the Extended Power Performance (EPP) label on the back. Mixing PSUs from NOTE: previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn on. Installing and removing system components...

  • Page 136: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 137: Installing A Redundant Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 138: Removing A Cabled Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 139: Installing A Cabled Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 140: Removing The Power Supply Unit Blank

    Figure 74. Installing a cabled PSU 1. PSU 2. screw 3. P1 cable connector 4. P2 cable connector 5. P3 cable connector 6. standoff 7. backplane connector Next steps 1. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 71...

  • Page 141: Installing The Power Supply Unit Blank

    Figure 75. Removing the PSU blank a. PSU blank b. PSU bay Next steps Install the PSU or PSU blank. Related references Safety instructions on page 71 Related tasks Installing the power supply unit blank on page 141 Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay.

  • Page 142: System Battery

    Figure 76. Installing the PSU blank a. PSU blank b. PSU bay System battery The system battery is used to power the real-time clock and storing the BIOS settings of the system. Replacing the system battery Steps 1. Locate the battery socket. For more information, see the System board connectors section. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 143: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 144 CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
  • Page 145 Figure 80. Cabling diagram—Four 3.5 inch or 2.5 inch hard drive SAS/SATA backplane 1. SW_RAID_A connector on the system board 2. SATA_CDROM connector on the system board 3. cable routing latch 4. SAS_A connector on the backplane 5. Optical Disk Drive (ODD) 6.
  • Page 146 Figure 81. Removing the eight 2.5 inch SAS/SATA backplane 1. hard drive/SSD backplane 2. backplane power cable 3. backplane signal cable 4. SAS_A cable connector 5. release tab (2) 6. SAS_B cable connector 7. hard drive/SSD connector (8) Installing and removing system components...
  • Page 147 Figure 82. Cabling diagram—Eight 2.5 inch SAS/SATA backplane 1. integrated storage controller card 2. SATA_CDROM connector on the system board 3. cable routing latch 4. Optical Disk Drive (ODD) 5. SAS_A connector on the backplane 6. SAS_ B connector on the backplane 7.
  • Page 148 Figure 83. Removing the ten 2.5 inch SAS/SATA backplane 1. hard drive/SSD backplane 2. backplane power cable 3. release tab (2) 4. SAS_A connector on the backplane 5. hard drive/SSD connector (10) 6. SAS_B connector on the backplane 7. SAS_C connector on the backplane Installing and removing system components...
  • Page 149 Figure 84. Cabling diagram—Ten 2.5 inch SAS/SATA backplane 1. SW_RAID_A connector on the system board 2. SW_RAID_B connector on the system board 3. SATA_hard drive8 connector on the system board 4. SATA_hard drive9 connector on the system board 5. cable routing latch 6.

  • Page 150: Installing The Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 151 Figure 86. Installing the eight 2.5 inch SAS/SATA backplane 1. hard-drive/SSD backplane 2. backplane power cable 3. backplane signal cable 4. SAS_A cable connector 5. release tab (2) 6. SAS_B cable connector 7. hard-drive/SSD connector (8) Figure 87. Installing the ten 2.5 inch SAS/SATA backplane 1.

  • Page 152: Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 153 Figure 88. Removing the control panel—four 3.5-inch hard drives chassis a. control panel b. notches (5) Figure 89. Removing the control panel—eight 2.5-inch hard drives/SSDs chassis 1. control panel 2. notches (5) 3. control panel module 4. LCD connector cable Installing and removing system components...

  • Page 154: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 155 3. Keep the Phillips #2 screwdriver ready. Steps Align the locking tabs on the control panel with the notches on the chassis and angle the control panel until it snaps into place. When properly seated, the control panel will be flush with the front panel. For an eight 2.5 inch hard drive chassis, tighten the screw to secure the control panel to the bottom of the chassis.

  • Page 156: Removing The Control Panel Module

    Figure 93. Installing the control panel—ten 2.5 inch hard-drives/SSDs chassis 1. screw 2. control panel release latch 3. cable securing clip 4. control panel cable connecting to the system board 5. J_FP_USB connector cable 6. control panel Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 71...

  • Page 157: Installing The Control Panel Module

    Figure 94. Removing the control panel module—four hard-drive chassis 1. control panel module 2. control panel module screws (2) 3. control panel module connector cable 4. display module cable 5. USB connector cable Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72...

  • Page 158: Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 159: Installing The Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 160: System Board

    3. Keep the Phillips #2 screwdriver ready. 4. Remove the redundant power supply unit. Steps 1. Align the power interposer board (PIB) with the standoffs on the chassis. 2. Install the two screws that secure the PIB to the chassis. 3.

  • Page 161: Removing The System Board

    Removing the system board Prerequisites CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives.
  • Page 162 Figure 98. Removing the system board a. screw (9) b. system board c. system board t-handle Related references Safety instructions on page 71 Related tasks Before working inside your system on page 72 Removing the cooling shroud on page 79 Removing the expansion card riser on page 113 Removing memory modules...

  • Page 163: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 164 Figure 99. Installing the system board a. screw (9) b. system board c. system board t-handle Next steps 1. Install the Trusted Platform Module (TPM). See the Installing the Trusted Platform Module section. 2. Replace the following: a. Internal dual SD module b.
  • Page 165 5. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. 6. Ensure that you: a. Use the Easy Restore feature to restore the service tag. See Restoring the Service Tag by using the Easy Restore feature.

  • Page 166: Trusted Platform Module

    Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices.

  • Page 167: Initializing The Tpm For Bitlocker Users

    3. TPM 4. TPM connector Next steps 1. Install the system board. Related references Safety instructions on page 71 System board connectors on page 171 Related tasks Before working inside your system on page 72 Installing the system board on page 163 After working inside your system on page 72 Initializing the TPM for BitLocker users...

  • Page 168: Chapter 7: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 169: System Diagnostic Controls

    The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostic controls Menu Description Displays the configuration and status information of all detected devices. Configuration Displays the results of all tests that are run.

  • Page 170: Chapter 8: Jumpers And Connectors

    Jumpers and connectors Topics: • System board jumper settings • System board connectors • Disabling forgotten password System board jumper settings For information about resetting the password jumper to disable a password, see the Disabling a forgotten password section. Table 44. System board jumper settings Jumper Setting Description...

  • Page 171: System Board Connectors

    System board connectors Figure 101. System board jumpers and connectors Table 45. System board jumpers and connectors (continued) Item Connector Description SYS_PWR_CONN (P1) 24-pin power connector FB_USB Front-panel USB connector PIB_CONN Power interposer board connector SATA_CDROM SATA connector CDROM MiniPERC PCIE_G3_X8 (CPU1) Mini PERC card connector SATA_TBU SATA connector tape backup unit...

  • Page 172: Disabling Forgotten Password

    Table 45. System board jumpers and connectors Item Connector Description The PCIE_G3_X8 and PCIE_G3_X16 are NOTE: the two different types of risers supported on R430 systems. You can install an expansion card on the system board only using expansion card riser.
  • Page 173 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.

  • Page 174: Chapter 9: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 175: Troubleshooting The Video Subsystem

    Troubleshooting the video subsystem Steps 1. Check the system and power connections to the monitor. 2. Check the video interface cabling from the system to the monitor. 3. Run the appropriate diagnostic test. Results If the tests run successfully, the problem is not related to video hardware. Troubleshooting a USB device Prerequisites Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse.

  • Page 176: Troubleshooting A Nic

    2. Swap the serial interface cable with a known working cable, and turn on the system and the I/O serial device. If the problem is resolved, replace the interface cable with a known working cable. 3. Turn off the system and the I/O serial device, and swap the serial device with a compatible device. 4.

  • Page 177: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 178: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 179: Power Supply Unit Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 180: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 181: Troubleshooting An Internal Usb Key

    See the system event log or system messages for the location of the failed memory module. Reinstall the NOTE: memory device. 8. Reseat the memory modules in their sockets. 9. Install the system cover. 10. Enter System Setup, and check the system memory setting. If the problem is not resolved, proceed with step 11.

  • Page 182: Troubleshooting An Optical Drive

    Steps 1. Enter System Setup, and ensure that the Internal SD Card Port is enabled. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next restart, NOTE: the system displayed a message indicating the failure.

  • Page 183: Troubleshooting A Drive Or Ssd

    2. If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

  • Page 184: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 185: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 186: Diagnostic Messages

    For more information about system diagnostics, see the For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 187: Chapter 10: Getting Help

    Enter your system Service Tag in the Enter your Service Tag field on the Contact Us webpage. Documentation feedback Click the Feedback link in any of the Dell EMC documentation pages, fill out the form, and click Submit to send your feedback. Accessing system information by using QRL Prerequisites Ensure that your smartphone or tablet has the QR code scanner installed.

  • Page 188: Quick Resource Locator For The Poweredge R430 System

    2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section. Quick Resource Locator for the PowerEdge R430 system Figure 102. Quick Resource Locator Getting help...

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