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Chapter
Troubleshooting
3 1 Troubleshooting
If the reader is not working or the following error message is displayed:
1
Check to be sure the reader is connected to the USB or RS 232 port When no card is
being read the LED is red A valid proximity card causes the LED to turn green
Only one COM port application can own the RS 232 port at a time Make sure there is
not another COM port application running This prevents our software from seeing the
reader
2 If the reader still does not work disconnect it remove General USB Reader using
Windows Control Panel
When the workstation boots up re attach the reader USB and the OS should re install
the Windows driver automatically
2020 rf IDEAS Inc
Image 71: No Reader Connected
Add Remove Hardware Then reboot the workstation
rfIDEAS Configuration Utility User Manual
P a g e
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