Chapter 4 Troubleshooting; Troubleshooting Checklist - Fujitsu ScanSnap S300M Getting Started Manual

Chapter 4 Troubleshooting

This chapter describes common problems during the usage of the ScanSnap and how to
remedy them.

4.1 Troubleshooting Checklist

Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store
where you purchased the ScanSnap, or contact an authorized FUJITSU scanner service
provider.
Symptom
The Is the AC/USB cable and the
ScanSnap AC adapter connected
cannot be correctly?
turned on.
Is the paper chute closed?
(The ScanSnap is
automatically powered on/off
when the paper chute is
opened/closed.)
Is the Mac OS started
completely? (This ScanSnap
is powered on/off in
conjunction with the
computer.)
29
For troubleshooting errors caused during operation, refer to "7.2
Troubleshooting Checklist" of "ScanSnap S300M Operator's Guide."
* Visit our Web site for your reference. Other useful information will be
posted on the FAQ corner at the following Web site:
http://scansnap.fujitsu.com/
Check This Item Remedy
Correctly connect the power or USB cable
and USB bus power cable to the computer.
When using a hub, check the hub's power
supply.
When using a USB bus power cable, use a
powered USB hub equipped with an AC
adapter. If you connect to a non-powered
hub, the ScanSnap may not work properly.
Disconnect and then re-connect the power
or USB bus power cable.
(Note: Wait at least five seconds before
reconnecting the Power/USB bus power
cable)
Open the paper chute cover.
Wait until Mac OS X has started up
completely. The
Mac OS X is starting up or in the sleep
mode.
LED stays out while