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Installation Instruction/ Trouble Shooting /
4K HDMI 2.0 Matrix 4x2 (EZ-MX42PRO-HAS)
Index:
1. Initial Installation Checking List
2. General Trouble Shooting
Q: How should I do when TV display black screen or "No Signal" (HDCP issue)?
Q: How should I do when picture black, flicker, snow ?
Q: How can I get HDR Dolby Vision picture & Dolby Atmos sound?
Q: How should I do when down-scale 4K, picture blur ?
Q: Does it up-scale 1080p to 4K ?
Q: How do I get DTS/Dolby sound from SPDIF optical port on HDMI Matrix 4x2?
Q: How can I get HDR (HDR10 & HDR Dolby version) picture?
Q: How should I do when video signal drops on the Elgato capture?
3. Firmware Upgrade Instruction
4. Please check USER MANUAL in box carefully when you need the fastest assistance.
1. Initial Installation Checking List
Please connect 4K TV to HDMI Matrix OUT 2 (B) firstly, matrix EDID copy OUT 2(B) prior; after
4K TV display well, please connect the second display device to HDMI Matrix OUT 1 (A).
Please connect 1080p HDMI display to matrix OUT 1(A), especially when 4K & 1080p TV work
together. HDMI OUT 1 (A) Down-scale 4K to 1080p only, does not down-scale 4K HDR Dolby
Vision (4K60Hz 4:2:2). NOT UP SCALER.
When turn off TVs & matrix, please turn on HDMI Matrix OUT 2 (B) 4K TV firstly, especially
when 4K & 1080p TV work together.
DE-embed SPDIF Optical 5.1CH follows HDMI Matrix OUT 2 (B), no need TV connection.
EDID DIP switch TEST MODE can improve compatibility of all HDMI sources, solve HDCP issue.
Does not support CEC.
Editable EDID via DIP Switch provides 4K 60Hz HDR and 7.1ch sound separately, so TV play 4K
HDR video & Soundbar play 7.1ch audio together. Please check below picture.
Firmware Upgrade Instruction
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Table of Contents
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Summary of Contents for EZCOO EZ-MX42PRO-HAS
- Page 1 Installation Instruction/ Trouble Shooting / Firmware Upgrade Instruction 4K HDMI 2.0 Matrix 4x2 (EZ-MX42PRO-HAS) Index: 1. Initial Installation Checking List 2. General Trouble Shooting Q: How should I do when TV display black screen or "No Signal" (HDCP issue)? Q: How should I do when picture black, flicker, snow ? Q: How can I get HDR Dolby Vision picture &...
- Page 2 (EZ-MX42HAS) Please press EDID switch button 4 down and up to reset the matrix. (EZ-MX42PRO-HAS) 3) Q: How can I get HDR Dolby Vision picture & Dolby Atmos sound? A: If your HDMI source, display devices support both HDR Dolby Vision & Dolby Atmos, then HDMI...
- Page 3 Dolby vision and Atmos. Please refer to <advanced settings> 4) Q: How should I do when down-scale 4K, picture blur ? A: Please ensure connect HDMI Matrix OUT 1(A) to down-scale 4K now. Please ensure down-scale 4K to 1080p only , no another resolution. Please don` t down-scale 4K HDR Dolby Vision content.
- Page 4 7) Q: How can I get HDR (HDR10 & Dolby version) picture? 7-1) Please connect HDMI source to TV directly without matrix, test if TV can support HDMI source HDR. When TV can not display HDMI source HDR info correctly, that means TV issue, not matrix issue.
- Page 5 Advanced----Video modes 8) Q: How should I do when video signal drops on the Elgato capture? A: Please select TEST MODE via DIP switch to improve the compatibility of HDCP. 3. Firmware Upgrade Instruction Please download Firmware Upgrade Tool via below link, then refer to below Firmware Upgrade Instruction.
- Page 6 Double click the UartAssist.exe. Set the correct parameters and click <Open> Also we can use this to send command to set EDID and something else. Please refer <advanced settings> Send a command <ISP 32 1> +Enter, then click <Send> button. After you sent this command, you will see <JUMP TO ISP MODE...>, and then click <Close>...
- Page 7 4. Advanced Settings...
- Page 8 For example: Set EDID support Dolby vision and Atmos. Send< > EZS IN0 EDID16 Please check User Manual in box carefully when you need the fastest assistance, also can GET factory support info to get professional, efficient service.
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