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Clean the Print Head from Your Brother Machine
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
•
Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages.
Depending on the problem color, select to clean Black only, three colors at a time (Yellow/Cyan/Magenta), or
all four colors at once.
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Cleaning the print head consumes ink.
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Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print
head's warranty.
>> MFC-J1010DW/MFC-J1012DW
>> MFC-J1170DW
MFC-J1010DW/MFC-J1012DW
1. Press
(Ink).
2. Press a or b to make your selections:
a. Select [Print Head Cleaning]. Press OK.
b. Select [Black only], [Color only], or [All]. Press OK.
c. Select [Normal], [Strong], or [Strongest]. Press OK.
3. Press c.
The machine cleans the print head.
•
If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand
replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not
improved, contact Brother Customer Service.
•
You can also clean the print head from your computer.
MFC-J1170DW
1. Press
[Ink] > [Print Head Cleaning].
2. Press [Black only], [Color only], or [All].
3. Press [Normal], [Strong], or [Strongest].
4. Press [Start].
The machine cleans the print head.
•
If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand
replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not
improved, contact Brother Customer Service.
•
You can also clean the print head from your computer.
Related Information
•
Clean Your Brother Machine
>
Clean Your Brother Machine
> Clean the Print Head from Your Brother
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Need help?
Do you have a question about the MFC-J1010DW and is the answer not in the manual?
Questions and answers
paper tray extender fell out
To fix the paper tray extender for the Brother MFC-J1010DW:
1. Open the output paper tray.
2. Pull out the paper support and unfold the paper support flap, ensuring it is extended properly.
3. Close the output paper tray securely.
This ensures the printed pages do not fall.
This answer is automatically generated
How to get receipt of Fax that I sent.
printer jam occurs, no blockage that I can detect
where do I find the IP address for my MFC-J1010DW printer? I need to clean the printer head I think as it's missing lines etc.
where is the scanned document stored mfc-j1010dw? What is the best way to email the scanned document?
On the Brother MFC-J1010DW, the scanned document is stored on the connected computer. To email it, the best method is:
1. Use the Scan button on the machine.
2. Select [to PC] > [to E-mail].
3. Choose the target computer on the network.
4. The scan is saved on that computer and opened in your email application (Microsoft Outlook on Windows or Apple Mail on Mac) as an attachment.
For other email applications or webmail, use the Scan to Image or Scan to File feature, then manually attach the scanned file to an email.
This answer is automatically generated
Trying to fax, not connecting with the other fax machine.
The Brother MFC-J1010DW may not be connecting to the other fax machine due to one or more of the following reasons:
1. A paper jam or foreign object (like a paper clip or ripped paper) is inside the machine.
2. The machine is not connected to a proper RJ11 phone jack.
3. It is on a two-line telephone system without proper line separation.
4. The fax line is shared and the second fax call is routed to a line without a fax machine.
5. The Automatic Document Feeder (ADF) is not empty when trying to receive a fax.
6. The machine is not set up to detect CNG tones or respond correctly to them.
Check these conditions and correct them to restore fax connectivity.
This answer is automatically generated
Unable to print - error message turn printer on. Printer is turned on but unable to print.
Can I print on vellum with my Brother MVC-J1010DW [romter