Chamberlain B550 Owner's Manual
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Chamberlain B550 Owner's Manual

Belt drive garage door opener
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Smart Garage Opener
• Please read this manual and the enclosed safety materials carefully!
• Fasten the manual near the garage door after installation.
• The door WILL NOT CLOSE unless the Protector System
and properly aligned.
• Periodic checks of the garage door opener are required to ensure
safe operation.
• The model number label is located on the left side panel of your
garage door opener.
• This garage door opener is compatible with MyQ® and
is connected
®
Security+ 2.0® accessories.
• DO NOT install on a one-piece door if using devices or features
providing unattended close. Unattended devices and features are
to be used ONLY with sectional doors.
Owner's Manual
B550 • B552 • B750
Belt Drive
Garage Door Opener
FOR RESIDENTIAL USE ONLY
PRE-PROGRAMMED REMOTE CONTROL
INCLUDED
TO WATCH VIDEOS GO TO:
tinyurl.com/lgh5x3h
Contents
Preparation ......................................2-5
Assembly .......................................6-10
Installation .................................. 11-28
Install the Door Control ............ 21-22
Connect power ......................... 27-28
Adjustments ................................. 29-31
MyQ® Smartphone Control .................32
Operation ..................................... 33-39
Control Panel ........................... 35-36
Remote Control .............................38
Homelink® ...................................38
To Erase the Memory .....................39
Maintenance .....................................40
Troubleshooting ........................... 41-42
Accessories ........................................43
Warranty ...........................................44
Repair Parts ................................. 45-47
www.chamberlain.com
www.mychamberlain.com

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  • Page 1: Table Of Contents

    Owner’s Manual Contents B550 • B552 • B750 Preparation ........2-5 Assembly ........6-10 Belt Drive Installation ........11-28 Garage Door Opener Install the Door Control .... 21-22 Install the Protector System® ..23-26 FOR RESIDENTIAL USE ONLY Connect power ......27-28 Adjustments .........

  • Page 2: Preparation

    Preparation Safety Symbol and Signal Word Review Check the Door This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual. When you see these Safety Symbols and Signal Words on To prevent possible SERIOUS INJURY or DEATH: the following pages, they will alert you to the possibility of...
  • Page 3 • Move your router closer to the garage door opener to minimize interference from walls and other objects • Buy a Wi-Fi range extender • Buy a Chamberlain MyQ ® Internet Gateway (CIGBU) see page 41 Visit wifihelp.chamberlain.com for more details ®...
  • Page 4 The images throughout this manual are for reference only and your product may look different. Model Power Door Control Remote Control Wireless Keypad ü B550 Med Lift Power System™ Multi-Function 3-button (2) ü B552 Med Lift Power System™ Multi-Function 3-button (2) ü...
  • Page 5 Preparation Hardware DOOR CONTROL ASSEMBLY INSTALLATION Bolt Bolt Wing Nut Lag Screw 5/16"-9x1-5/8" (4) 1/4"-20x1-3/4" 1/4"-20 (2) Drywall Anchors (2) Self-Threading Screw Threaded Clevis Pin 5/16"x1-1/2" 1/4"-14x5/8" (2) Shaft with Spring Trolley Nut Clevis Pin 5/16"x1" Clevis Pin 5/16"x1-1/4" Screw 6-32x1" (2) Master Link Carriage Bolt Hex Bolt 5/16"-18x7/8"...

  • Page 6: Assembly

    Assembly STEP 1 Assemble the rail and install the trolley Slide to stops on top and sides To prevent INJURY from pinching, keep hands and fingers away from the joints while assembling the rail. of “U” bracket To avoid installation difficulties, do not run the garage door opener until instructed to do so. The front rail has a cut out “window”...
  • Page 7 Assembly HARDWARE STEP 2 Fasten the rail to the motor unit Lock Nut Bolt 1/4"-20 1/4"-20x1-3/4" To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener. Insert a 1/4"-20 x 1-3/4" bolt into the cover protection bolt hole on the back end of the rail as shown. Tighten Bolts (Mounted in the securely with a 1/4"-20 lock nut.
  • Page 8 Assembly HARDWARE STEP 3 Install the idler pulley Nut 3/8" Lock Washer 3/8" Bolt Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it to hang until Assembly Step 4.
  • Page 9 Assembly STEP 4 Install the belt HARDWARE Threaded Shaft with Spring Trolley Nut Pull the belt around the idler pulley and toward the trolley. The ribbed side must contact the pulley. Hook the trolley connector into the retaining slot on the trolley as shown (Figure 1). With the trolley against the screwdriver, dispense the remainder of the belt along the rail length toward the motor unit and around the sprocket (Figure 2).
  • Page 10 Assembly STEP 5 Tighten the belt STEP 6 Install the sprocket cover By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley. Do not use any tools. Remove the screwdriver. Insert a flathead screwdriver tip into one of the nut ring slots and brace it firmly against the trolley. Tighten the spring trolley nut with an adjustable wrench or a 7/16"...

  • Page 11: Installation

    Installation IMPORTANT INSTALLATION INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. Install wall-mounted garage door control: Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced within sight of the garage door.
  • Page 12 Installation STEP 1 Determine the header bracket location OPTIONAL CEILING MOUNT Header Wall FOR HEADER BRACKET Vertical Centerline of Garage Door Structural Supports Unfinished Ceiling To prevent possible SERIOUS INJURY or DEATH: Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required.
  • Page 13 Installation WALL INSTALLATION STEP 2 Install the header bracket Header Wall Vertical You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the instructions Centerline of which will work best for your particular requirements. Do not install the header bracket over drywall. If installing Structural Wall Mounting Garage Door...
  • Page 14 Installation STEP 3 Attach the rail to the header bracket STEP 4 Position the garage door opener Position the opener on the garage floor below the header bracket. Use packing material as a protective base. NOTE: If the door spring is in the way, you will need help. Have someone hold the opener securely on a temporary support to allow the rail to clear the spring.
  • Page 15 Installation STEP 5 Hang the garage door opener HARDWARE Lag Screw 5/16"-18 5/16"-9x1-5/8" To avoid possible SERIOUS INJURY from a falling garage door opener, fasten it SECURELY to structural Lock Washer supports of the garage. Concrete anchors MUST be used if installing ANY brackets into masonry. Hex Bolt 5/16"-18 5/16"- 18x7/8"...
  • Page 16 Installation STEP 6 Install the Light Bulbs STEP 7 Attach the emergency release rope and handle To prevent possible OVERHEATING of the end panel or light socket: To prevent possible SERIOUS INJURY or DEATH from a falling garage door: Use ONLY A19 incandescent (100W maximum) or compact fluorescent (26W maximum) light bulbs. If possible, use emergency release handle to disengage trolley ONLY when garage door is CLOSED.
  • Page 17 Installation HARDWARE STEP 8 Install the door bracket Self-Threading Screw 1/4"-14x5/8" Fiberglass, aluminum or lightweight steel garage doors WILL REQUIRE reinforcement BEFORE installation of door bracket. Contact the garage door manufacturer or installing dealer for opener reinforcement instructions or reinforcement kit. Failure to reinforce the top section as required according to the door manufacturer may void the door warranty.
  • Page 18 Installation Header Wall STEP 8 Install the door bracket (continued) 2x4 Support (Finished Ceiling) OPTION B - ONE-PIECE DOORS Header Bracket Center the door bracket on the top of the door, in line with the header bracket as shown. Mark either the left and right, or the top and bottom holes. Metal Doors: Drill 3/16"...
  • Page 19 Installation HARDWARE STEP 9 Connect the door arm to the trolley Installation will vary according to the garage door type. Follow the instructions which apply to your door. OPTION A - SECTIONAL DOORS Clevis Pin 5/16"x1-1/4" Clevis Pin 5/16"x1" IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. Hex Bolt 5/16"-18x7/8"...
  • Page 20 Installation STEP 9 Connect the door arm to the trolley (continued) OPTION B - ONE-PIECE DOORS Straight Door Arm IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. (Groove facing out) Close the door. Disconnect the trolley by pulling the emergency release handle. Fasten the straight door arm and the curved door arm together to the longest possible length (with a 2 or 3 Curved Door Arm hole overlap) using the bolts, nuts, and lock washers.

  • Page 21: Install The Door Control

    GANG BOX Older Chamberlain door controls and third party products are not compatible. Install the door control within sight of the door at a minimum height of 5 feet (1.5 m) above floors, landings, steps or any other adjacent walking surface, where Drywall Anchor small children cannot reach, and away from the moving parts of the door.
  • Page 22 Installation STEP 11 Wire the door control to the garage door opener STEP 12 Attach the warning labels Run the white and red/white wire from the door control to the garage door opener. Attach the wire to the Attach the entrapment warning label on the wall near the door control with tacks or staples. Attach the manual release/safety reverse test label in a visible location on the inside of the garage door.

  • Page 23: Install The Protector System

    Installation ® HARDWARE STEP 13 Install the Protector System Wing Nut Carriage Bolt 1/4"-20 1/4"-20 x 1/2" Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor. To prevent SERIOUS INJURY or DEATH from closing garage door: The safety reversing sensors can be attached to the door track, the wall, or the floor.
  • Page 24 Installation ® OPTION C - FLOOR INSTALLATION STEP 13 Install the Protector System (continued) Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. OPTION B - WALL INSTALLATION Carefully measure the position of both sensor brackets so they will be the same distance from the wall and If additional clearance is needed an extension bracket (not provided) or wood blocks can be used.
  • Page 25 Installation HARDWARE STEP 14 Wire the Safety Reversing Sensors Insulated Staple (Not Shown) If your garage already has wires installed for the safety reversing sensors, proceed to page 26. OPTION A - INSTALLATION WITHOUT PRE-WIRING Staple Run the wire from both sensors to the garage door opener. Attach the wire to the wall and ceiling with the staples.
  • Page 26 Installation STEP 14 Wire the Safety Reversing Sensors (continued) Pre-installed 7/16" (11 mm) OPTION B - PRE-WIRED INSTALLATION wires Safety reversing sensor wires Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the pre-installed wires from the wall.

  • Page 27: Connect Power

    Installation THERE ARE TWO OPTIONS FOR CONNECTING POWER: STEP 15 Connect power OPTION A - TYPICAL WIRING Plug in the garage door opener into a grounded outlet. DO NOT run garage door opener at this time. To prevent possible SERIOUS INJURY or DEATH from electrocution or fire: OPTION B - PERMANENT WIRING Be sure power is NOT connected to the opener, and disconnect power to circuit BEFORE removing cover to establish permanent wiring connection.
  • Page 28 Installation IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING: STEP 16 Aligning the safety reversing sensors Make sure there is power to the garage door opener. The door will not close if the sensors have not been installed and aligned correctly. Make sure the sensor wire is not shorted/broken.

  • Page 29: Adjustments

    Adjustments One-Piece Doors Only Introduction When setting the UP travel for a one-piece door ensure that the door does not slant backwards when fully open (UP). If the door is slanted backwards this will cause unnecessary bucking and/or jerking when the door is opening or closing.
  • Page 30 Adjustments STEP 1 Program the Travel UP Button Adjustment Button Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. DOWN Button Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
  • Page 31 Adjustments ® STEP 2 Test the Safety Reversal System STEP 3 Test the Protector System Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

  • Page 32: Myq® Smartphone Control

    On your mobile device, go to Settings > Wi-Fi, and select the network with the "MyQ-" prefix. ® In addition to controlling your garage door opener you can control your house lighting with additional MyQ accessories, see page 43. NOTES: To erase the Wi-Fi settings, see page 39. To learn more go to wifihelp.chamberlain.com.

  • Page 33: Operation

    Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. After ANY adjustments are made, the safety reversal system MUST be tested. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate or play with garage Safety reversal system MUST be tested every month.

  • Page 34: Using Your Garage Door Opener

    Operation Using your Garage Door Opener To Open the Door Manually The garage door opener can be activated with a wall-mounted door control, remote control, wireless ® ® keyless entry, MyQ Smartphone Control app or MyQ Garage Door Monitor. When the door is closed and the garage door opener is activated the door will open.

  • Page 35: Motion Detecting Control Panel

    Operation To turn the Light feature on or off (Factory default is On): Motion Detecting Control Panel Turn OFF: SYNCHRONIZE THE DOOR CONTROL: To synchronize the door control to the garage door opener, press the Close the garage door. push bar until the garage door opener activates (it may take up to 3 presses). Test the door control by pressing the Start with the garage door opener lights "OFF".
  • Page 36 Operation TIMER-TO-CLOSE (TTC) (Factory default is set to off): The Timer-to-Close feature automatically closes the door after a specified time period and can be adjusted using the door control. DO NOT enable TTC if operating a one- piece door. TTC is to be used ONLY with sectional doors. The garage door opener will beep and the lights will flash before closing the door.

  • Page 37: Multi-Function Control Panel

    Operation Turn OFF: Multi-Function Control Panel Close the garage door. SYNCHRONIZE THE DOOR CONTROL: To synchronize the door control to the garage door opener, press the Start with the garage door opener lights "OFF". push bar until the garage door opener activates (it may take up to 3 presses). Test the door control by pressing the Press and hold the LIGHT button (approximately 10 seconds) until the garage door opener lights turn off, push bar;...

  • Page 38: Remote Control

    The Timer-to-Close feature is not available on all door controls. Below is a list of door controls with the Timer-to- Close feature: To add or reprogram a remote control, follow the instructions below. Older Chamberlain remote controls are NOT compatible, see page 43 for compatible accessories.

  • Page 39: To Erase The Memory

    Press and hold the black adjustment button on the garage door opener until 3 beeps are heard (Approximately 6 seconds). ® ERASE A MyQ ACCOUNT ® Go to www.mychamberlain.com to access your MyQ account. Go to "Account" section. Click "Delete Account". Go to wifihelp.chamberlain.com for more details. LEARN Button Black Adjustment Button...

  • Page 40: Maintenance

    Maintenance This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders Maintenance Schedule and device. EVERY MONTH This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of Manually operate door.

  • Page 41: Troubleshooting

    Troubleshooting Diagnostic Chart Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes. DIAGNOSTIC CODE SYMPTOM SOLUTION Up Arrow Down Arrow Flash(es) Flash(es) Safety reversing sensors are not installed, connected, or wires may be cut. Inspect sensor wires for a disconnected The garage door opener will not close and the light bulbs flash.
  • Page 42 Garage door opener has been activated through a device or feature such as Timer-to-Close or garage door Compatibility Bridge (not included) may be necessary for certain vehicles. Visit bridge.chamberlain.com to find out monitor, see page 35. if a Bridge is needed.

  • Page 43: Accessories

    Wireless Keypad: G953EV Remote Control: Extension Brackets: Extension: For use outside of the home Works with ALL Chamberlain (Optional) For safety To allow an 8 foot (2.4 m) to enable access to the garage openers from 1993-present. reversing sensor installation door to open fully.

  • Page 44: Warranty

    Warranty CHAMBERLAIN LIMITED WARRANTY ® The Chamberlain Group, Inc. (“Seller”) warrants to the first retail purchaser of this product, for the ® residence in which this product is originally installed, that it is free from defects in materials and/or STOP! workmanship for a specific period of time as defined below (the “Warranty Period”).

  • Page 45: Repair Parts

    Repair Parts Rail Assembly Parts Installation Parts Description Part Number Description Part Number Belt 041A5250 Curved Door Arm 041B0035B Pulley 144C0054M Door Bracket with Clevis 041A5047-1 Pin and Fastener Master Link 004A1008 Emergency Release Rope 041A2828 Rail 041A5665 and Handle Trolley (Includes: 041C5141-2 Header Bracket with Clevis...
  • Page 46 Repair Parts Description Part Number Sprocket Cover 041A4371 Garage Door Opener Parts Models B550 and B552 Gear and Sprocket 041A4885-5 End Panel with Light Socket 041D0207 Light Socket 041C0279 Light Lens 041D7572 Capacitor 030B0532-1 Capacitor Bracket K012A0373 Travel Module 041D7742-7...
  • Page 47 Repair Parts Description Part Number Sprocket and Sprocket Cover with Screws 041C1751 Garage Door Opener Parts Model B750 End Panel with Light Socket 041D0207 Light Lens 041D7572 Light Socket 041C0279 Transformer 041D0277-2 Cover 041D8810 Motor with Travel Module 041D8006-1 End Panel for Receiver Logic Board with Light Socket 041D8214 Receiver Logic Board 050DCTWF...
  • Page 48 © 2017, The Chamberlain Group, Inc. All Rights Reserved Wi-Fi is a registered trademark of Wi-Fi Alliance The Chamberlain Group, Inc. ® App Store is a service mark of Apple Inc. 300 Windsor Drive 114A5010E Google Play is a trademark of Google Inc.

This manual is also suitable for:

B552B750

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