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Troubleshooting
Most problems can be fixed with a few simple checks.
Problem
Solution
No dial tone or line cord error
Only use the cables and batteries supplied. Make sure
message displayed on-screen
both the mains power adaptor cable and telephone line
cord are plugged into the correct sockets.
Poor speech quality
Make sure the product is not located too close to other
electrical appliances. This can also help to improve the
handset range from the base.
Battery icon is
The battery charge is very low. Make sure you charge
animated in a cycle
the batteries for 16 hours before use to ensure
when charging
maximum battery performance
Using broadband on the
To avoid problems with your broadband or noise on
same phone line?
your phone line, you might need to plug your telephone
line cord into the wall via a microfilter (not supplied).
If your main phone socket
has a single socket,
as shown, you'll
need to use
microfilters
General information
For information on safety instructions,
cleaning, technical information or connecting
to a switchboard, please refer to the 'General
information' section in the full user guide at
bt.com/producthelp
Guarantee
Your BT3960 is guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT's or its agent's
discretion the option to replace the BT3960, or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
You don't need to use
This guarantee does not cover any faults or defects
microfilters if your main
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
phone socket has two
attempt at adjustment or repair other than through
separate sockets, like
approved agents.
either of these:
This guarantee does not affect your statutory rights.
To find out what to do, if your phone is in or outside
of the 12 month guarantee, please look in the full user
guide at bt.com/producthelp
© British Telecommunications plc 2017.
Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000
Designed and produced by The Art & Design Partnership (ADP). Printed in China / Issue 2 / ADP05-17
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It's all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for advice
on how to dispose of this product in an environmentally
friendly way.
Warning
You won't be able to call 999 from this phone if there's a
power cut, so make sure you've got another way to call
for help in an emergency.
Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type BT3960 Telephone
(088189, 088190, 088191) is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity
is available at the following internet address:
bt.com/producthelp
Radio transmission information
Frequency range 1881.792 – 1897.344MHz
Max power 125.89mW 21.0 dBm
BT3960
Digital Cordless Phone with Answer Machine
Please
turn
over
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Table of Contents
Related Manuals for BT BT3960
Summary of Contents for BT BT3960
- Page 1 Make sure the product is not located too close to other Subject to the terms listed below, the guarantee friendly way. will provide for the repair of, or at BT’s or its agent’s electrical appliances. This can also help to improve the Warning discretion the option to replace the BT3960, or any handset range from the base.
- Page 2 Press and hold to enter Call block menu. Used when connected to a switchboard/ Handset ringtone PBX and with some BT Calling Features. The Calls list stores details of the last 20 incoming calls. In standby mode, press to see redial list.
Need help?
Do you have a question about the BT3960 and is the answer not in the manual?
Questions and answers
After a telephone call the letters and numbers are only part showing, is this a battery problem as the phone is otherwise working fine
The display issue on the BT3960 phone after a call is not necessarily related to a battery problem. The document mentions that no caller display number or name may appear due to reasons such as not subscribing to a caller display service, the caller withholding their number, or the network not providing caller information. However, if the handset’s batteries are low, it may cause functionality issues, in which case recharging or replacing them might help.
This answer is automatically generated
Phone not ringing when call phone
The BT 3960 phone may not be ringing when receiving calls due to the following reasons:
1. Do Not Disturb Mode: If "Do Not Disturb" is enabled, the phone will not ring. Disable this feature to allow calls to ring.
2. Ringer Volume: The ringer volume may be set too low or muted. Adjust the volume settings.
3. Ring Delay Setting: The number of rings before answering may be set too high. Adjust the ring delay settings.
4. Caller Display Subscription: If Caller Display is required but not subscribed to, it may affect call notifications. Check with the network provider.
5. Telephone Line Issues: Ensure the phone line is properly connected, and if required, use a microfilter.
6. Faulty Handset or Base Unit: If none of the above resolves the issue, there could be a hardware fault.
This answer is automatically generated
Why does my phone ring only three times before going to answer phone
My phone is on loudspeaker, how do I turn this off?
To turn off the loudspeaker on the BT BT3960 phone during a call, press the handsfree button.
This answer is automatically generated
how to set time/date
I have just bought a BT 3960 cordless phone, the instructions say to set the date and time but do not say how to set them
Where is the hands free button on the 3960
My handset has unregistered showing
To fix the "unregistered" issue on your BT BT3960 handset, follow these steps:
1. Check Battery: Ensure the handset is charged for at least 16 hours.
2. Re-register the Handset:
- Place the handset on the base and wait a few seconds.
- If it does not register automatically, follow the manual registration process:
- Press the Menu button on the handset.
- Scroll to Registration and select it.
- Follow the on-screen instructions to register the handset with the base.
3. Check Base Connection: Ensure the base is plugged into a power source and the phone line.
4. Restart the System: Turn off the base and handset, then turn them back on.
5. Reset the Phone: If the issue persists, reset the handset to factory settings.
If none of these steps work, refer to the full user guide or contact the BT helpline for further assistance.
This answer is automatically generated
how do i unmute my bt 3960
how do i unmute my bt 3960 phone
Caller can not hear my voice and ringing out tone fuzzy
The caller might not hear your voice if the mute function is enabled. During a call, pressing the mute button prevents your voice from being transmitted. To unmute, press the mute button again.
A fuzzy ringing tone could be due to interference or low handset volume settings. Check the handset ringer volume by navigating to PERSONAL SET > HANDSET TONE > RING VOLUME and adjust it accordingly. If interference is suspected, ensure the phone is not too close to other electronic devices.
This answer is automatically generated