Troubleshooting - Electrolux CHG642WB User And Installation Manual

troubleshooting

If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay for a service call even in the warranty period if the
problem is one listed below.
Table 1
problem
Burner will not light even
though the sparker is
working
No spark is obtained
when control knob is
activated
Flames uneven or tending
to lift
Flames not staying on
when knob is released
Low heat, slow cooking
Benchtop or knobs
overheating
Cooktop stainless steel
discoloured
If all the above points have been checked and there is still a problem with the cooktop please call the Service Centre.
6 TROUBLESHOOTING Gas Cooktops
possible cause
Gas supply valve turned off
Control knob not on
Wrong knob turned
Knob not held down long enough in 'High'
position for flame safeguard to engage
Port blockage in ignition area
Ignition electrode wet or dirty
Sparking at wrong point because of
incorrectly fitted burner crown
Injector is blocked
Electricity supply is disconnected or switched
off
Battery is flat
Polarity wrong on battery
Ignition electrode wet or dirty
Flame ports blocked or wet
Burner cap/crown incorrectly fitted
Knob not set between 'HIGH' and 'LOW'
Knob not held down long enough in 'High'
position for flame safeguard to engage
Incorrect cooking pot or pan being used
Incorrect cooking pot or pan used
Pot or pan not located on burner properly
Pot or pan being used is too large
solution
Turn on gas supply to appliance
Turn knob on (refer to page 3)
Ensure the knob you are turning corresponds
to the burner you want to light
Repeat lighting procedure and hold knob
down for 5 seconds in 'High' position (refer
page 4)
Ensure that ports in ignition area are clean
and dry
Dry or clean ignition electrode
Ensure that the crown is seated properly so
that the spark fires to the receiving point in
the burner crown (refer to Figure 1)
Ensure injector is clear of foreign material
Switch on electricity or check fuses
Replace battery (refer to page 12)
Reorient battery to correct position (refer to
page 12)
Dry or clean ignition electrode
Clean or dry flame ports
Ensure these components are fitted correctly
Knob MUST be set between these positions
Repeat lighting procedure and hold knob
down for 5 seconds in 'High' position (refer
page 4)
Refer to Figure 3 (page 4)
Refer to Figure 3 (page 4)
Ensure pot or pan is centrally ocated on
burner
Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)