Acer Aspire 4352 Service Manual
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Acer Aspire 4352 Service Manual

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Aspire 4752/4752G/4752Z/4752ZG/4352/4352G
SERVICEGUIDE

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  • Page 1 Aspire 4752/4752G/4752Z/4752ZG/4352/4352G SERVICEGUIDE...

  • Page 2: Revision History

    Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 4: General Information

    Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 5: Table Of Contents

    Aspire 4752/4752G/4752Z/4752ZG/4352/4352G CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 BIOS Menus ........2-4 BIOS Flash Utilities.
  • Page 7 Removing the LCD Module ......3-37 LCD Module Disassembly Process ..... . .3-39 LCD Module Disassembly Flowchart.
  • Page 8 CHAPTER 4 Trouble Shooting Introduction ......... .4-3 General Information .
  • Page 9 CHAPTER 6 FRU List Aspire 4752/4752G/4752Z/4752ZG/4352/4352G Exploded Diagrams ........6-4 Main Assembly .
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 Card Reader ........1-31 LCD Panel .

  • Page 15: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features. Operating System Genuine Windows  Genuine Windows  Platform Huron River platform  Supports the Second Generation Intel® Core™ Mobile Processor Family (Sandy  Bridge) Chipset: Mobile Intel ...

  • Page 16: Storage Subsystem

    Internal resolutions and refresh rate supported (applies to both UMA and Discrete  models): 800×600, 60 Hz  1024×768, 60 Hz  1280×720, 60 Hz  1280×768, 60 Hz  1360×768, 60 Hz  1366×768, 60 Hz  Maximum Resolution HDMI: 1900x1200 ...

  • Page 17: Communication

    1.3 MP HD webcam  Acer Video Conference software, featuring:  Acer Crystal Eye webcam with 1280×1024 resolution  Acer Video Conference Manager featuring Video Quality Enhancement (VQE)  technology Supports 640×480 resolution online video calls  Wireless and networking WLAN: ...

  • Page 18: I/O Ports

     Line-in jack  Ethernet (RJ-45) port  DC-in jack for AC adapter  Kensington lock  Software and Tools Productivity Acer Backup Manager  Acer ePower Management  Acer eRecovery Management  Acer Updater  ® ® Adobe Flash ...
  • Page 19 ® Microsoft Silverlight™  Skype™  Windows Live™ Essentials  Web links and utilities Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden,  UK only) Acer Identity Card  Acer Registration  Acer Updater  eBay shortcut (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) ...

  • Page 20: Optional Items

    Optional Items soDIMM module  Bluetooth module  Wireless LAN module  8-cell Li-ion battery pack  3-pin 65- or 90 W AC adapter  External USB floppy disk drive  External USB modem  Warranty One-year International Travelers Warranty (ITW) Dimensions and Weight Dimensions Width ×...

  • Page 21: Notebook Tour

    Notebook Tour This section provides an overview of the features and functions of the notebook. Open Front View Figure 1-1. Open Front View Table 1-1. Open Front View Icon Integrated webcam Display screen Power button Keyboard Power indicator Battery indicator HDD indicator Hardware Specifications and Configurations Item...
  • Page 22 Table 1-1. Open Front View Icon Communication indicator Indicates the computer’s wireless connectivity device Click buttons Touchpad Palmrest Speaker Integrated microphone 1-12 Item status. The left and right buttons function like the left and right mouse buttons. Touch-sensitive pointing device which functions like a computer mouse.

  • Page 23: Close Front View

    Close Front View Figure 1-2. Close Front View Table 1-2. Close Front View Icon Item Description 5-in-1 card reader Supports MMC, MMCplus, SD, xD, MS, and MS PRO cards. Note: Only one card can operate at any given time. 1-13 Hardware Specifications and Configurations...

  • Page 24: Left View

    Left View Figure 1-3. Left View Table 1-3. Left View Icon DC-in jack Ethernet (RJ-45) port Ventilation slots External display (VGA) port HDMI port USB 2.0 ports 1-14 Item Connects to the AC adapter. Connects to an 10/100/1000-based Ethernet network. Enable the computer to stay cool, even after prolonged use.

  • Page 25: Right View

    Right View Figure 1-4. Right View Table 1-4. Right View Icon Headphones/speaker /line-out jack Microphone jack USB 3.0 port Optical disc drive (ODD) ODD access indicator ODD eject button ODD emergency eject hole Kensington lock slot Hardware Specifications and Configurations Item Connects to audio line-out devices (e.g., speakers, headphone).

  • Page 26: Base View

    Base View Figure 1-5. Base View Table 1-5. Base View Icon Battery pack Battery release latch HDD/memory compartment 1-16 Item Provides power to the computer when the power cord is unplugged. Releases the battery for removal. Houses the computer's hard disk, and memory modules.

  • Page 27: Touchpad Basics

    Touchpad Basics Figure 1-6. Touchpad Move finger across the touchpad (1) to move the cursor. Tapping on the touchpad is  the same as clicking the left button of a mouse. Press the left (2) and right (3) buttons located beneath the touchpad to perform ...

  • Page 28: Keyboard

    Keyboard The keyboard contains an overlay numeric keys, inverted “T” cursor key, Windows® key, Application key, function lock keys, and hotkeys controlling various computer features. Figure 1-7. Keyboard Lock Keys The keyboard has three lock keys which the user can toggle on and off. Figure 1-8.

  • Page 29: Windows Keys

    Table 1-8. Keyboard Lock Keys Lock Key Num Lock  Fn+F11   Scroll Lock When On, the screen moves one line up or down when pressing the up or down cursor keys. Scroll Lock is not applicable for all applications. Fn+F12 Windows Keys The keyboard has two keys that perform Windows-specific functions.
  • Page 30 Table 1-9. Windows-specific Keys Windows  Logo key    Functions supported by Windows XP:   Application This key has the same effect as clicking the right mouse button; it opens the application's context menu. Hotkeys The computer uses hotkeys or key combinations to access most computer controls. To activate hotkeys, press and hold the Fn key before pressing the key in the combination.
  • Page 31 Table 1-10. Hotkeys Hotkey Icon Fn+F8 Speaker toggle Fn+Home Play/Pause Fn+Pg Up Stop Fn+Pg Dn Previous Fn+End Next Fn+ Volume Up Fn+ Volume Down Fn+ Brightness Down Fn+ Brightness Up Hardware Specifications and Configurations Function Turns the speakers On or Off. Play or pause a selected media file.

  • Page 32: D2D Recovery

    D2D Recovery The Acer Disk to Disk (D2D) recovery function allows you to use the recovery partition to troubleshoot your computer. 1. Restart the computer. 2. During POST, press F1 to access the BIOS Setup screen. 3. Press  to select the Main menu.

  • Page 33: Specification Tables

    Specification Tables Computer Specifications Item Dimensions Width Depth Height Weight (equipped with 6-cell battery pack, HDD, and ODD) Input power Operating voltage Operating current (max) Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized)
  • Page 34 System Board Item Core logic Mobile Intel Graphics   Broadcom NetLink USB 2.0 Integrated in the Mobile Intel Bluetooth   Wireless LAN    Audio codec Realtek 271X Gen2 Card reader Built-in Processor Item CPU type Second Generation Intel Core logic Four execution cores·...

  • Page 35: Processor Specifications

    Processor Specifications Item Speed B710 1.60 GHz B800 1.50 GHz B940 2.00 GHz B950 2.10 GHz B960 2.10 GHz i3-2310M 2.10 GHz i3-2330M 2.20 GHz i3-2350M 2.30 GHz i5-2410M 2.30 GHz i5-2430M 2.40 GHz i5-2520M 2.50 GHz i5-2540M 2.60 GHz i7-2620M 2.70 GHz i7-2630QM...
  • Page 36 Item Number of DIMM socket Maximum memory size per socket Maximum system memory size DIMM type DIMM speed DIMM voltage DIMM package 1-26 Specification 4 GB 8 GB DDR3 SDRAM 1066/1333 MHz 1.5 V 204-pin SO-DIMM Hardware Specifications and Configurations...
  • Page 37 Memory Combinations Slot 1 (MB) 1024 1024 1024 2048 2048 2048 4096 4096 4096 NOTE: The preceding table lists possible system memory configurations. Graphics Controller Item Chipset VRAM (Discrete models only) Item Models VRAM type Hardware Specifications and Configurations Slot 2 (MB) 1024 2048 4096...
  • Page 38 System BIOS Item BIOS vendor BIOS version BIOS ROM type BIOS ROM size Protocols supported Keyboard Item Type Total number of keys Windows logo key Internal and external USB keyboard work simultaneously? Features 1-28 Specification Phoenix v2.1 Hardware 4 MB Legacy BIOS and EFI architectures ...
  • Page 39 Hard Disk Drive Item Vendor and Hitachi models HTS545025 B9A300, Seagate ST9250315 AS, Toshiba MK2565GS X, Western Digital WD2500BP VT-22ZEST Product series Hitachi Panther 9A300, Eagle 7A384  Seagate Wyatt 9HH132/9hh134  Toshiba Capricorn MKxx65GSX  Western Digital Scorpio Blue ...
  • Page 40 Super-Multi Drive Item Vendor and models Interface Transfer rates DVD-RAM DVD-R DVD-R DL DVD-RW DVD+R DVD+R DL DVD+RW DVD-ROM Single Layer DVD-ROM Dual Layer CD-R CD-RW CD-ROM Buffer memory Loading mechanism Release mechanism Power requirement BD Drive Item Vendor and models Panasonic UJ141AL ...

  • Page 41: Card Reader

    Item Applicable disc DVD: format DVD-VIDEO, DVD-ROM, DVD-R(4.7GB), DVD-RW(Ver.1.1/1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW, DVD-R DL(Format1/4) CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multi session), VideoCD, CD-Extra (CD+), CD-text, Hybrid SACD BD-ROM (1.0), BD-R (1.0), BD-RE (2.0) Loading Electrical Release (Release Button) mechanism Release by ATAPI command Emergency Release...

  • Page 42: Lcd Panel

    LCD Panel Item Vendor and models Screen size (diagonal) Active area Display resolution (pixels) Pixel pitch Viewing angle (H/V) Brightness Contrast ratio Response time Typical Maximum Typical power consumption (watt) Electrical interface Backlight Weight Physical size Supported Display Resolutions Specification 800×600, 60 Hz, 16:9 1024×768, 60 Hz, 16:9 1280×600, 60 Hz, 16:9...

  • Page 43: Audio Codec

    Audio Codec Item Controller Features Audio Interface Item Controller Audio onboard Audio channel Resolution Compatibility Sampling rate Internal microphone Internal speaker/quantity Webcam Item Vendor and models Resolution Hardware Specifications and Configurations Specification Conexant CX-20584 98 dB Signal-to-Noise Ratio (A-weighting) for DAC output ...

  • Page 44: Lan

    Item LAN controller LAN connector type LAN connector location Features Wireless LAN Item Module     Frequency band 2.4 GHz Protocols and data  rates supported   Interface PCI Express Form factor Compact Half-Mini Card Antennae Yes, two routed in the display assembly Bluetooth Item Module...

  • Page 45: Usb Interface

    USB Interface Item Controller Number and location of USB port EHCI Output current HDMI Port Item Compliance level Data throughput Number of HDMI port Location Expansion Card Item Form factor Number of slot Supported card System LED Indicators Item Power status Battery status HDD activity Wireless connectivity...

  • Page 46: Battery Pack

    Battery Pack Item Vendor and models Battery type Pack capacity Number of battery cell Package configuration AC Adapter Item Input rating Input AC current (max) Output 1-36 Specification LGC AS10D Main Common ID:AS10D81  Panasonic AS10D Main Common ID:AS10D51  Samsung AS10D Main Common ID:AS10D61 ...

  • Page 47: System Power Management

    System Power Management Item Power management system Power global states System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 Hardware Specifications and Configurations Specification ACPI 3.0-compliant G3 Mechanical Off - This off state is entered through a ...
  • Page 48 System Interrupt Specification Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 1-38 System Function System timer Standard PS/2 keyboard Not in use Not in use Not in use Not in use Not in use System CMOS/real time clock Broadcom xD Picture Card Host Controller...
  • Page 49 System IO Address Map I/O address (hex) 0000 - 001F 0000- 0CF7 0020- 0021 0024- 0025 0028- 0029 002C - 002D 002E - 002F 0030- 0031 0034- 0035 0038- 0039 003C - 003D 0040 - 0043 004E - 004F 0050- 0053 0060- 0060 0061- 0061 0062- 0062...
  • Page 50 I/O address (hex) 00AC - 00AD 00B0- 00B1 00B2- 00B3 00B4- 00B5 00B8- 00B9 00BC - 00BD 00C0- 00DF 03B0- 03BB 03C0- 03DF 0400 - 0453 0454 - 0457 0458 - 047F 04D0 - 04D1 0500 - 057F 0D00 - FFFF 1000 - 100F 2000 - 203F 2060 - 207F...
  • Page 51 CHAPTER System Utilities...
  • Page 52 BIOS Setup Utility ........2-3 Navigating the BIOS Utility .

  • Page 53: System Utilities

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.

  • Page 54: Bios Menus

    BIOS Menus This section describes the Phoenix SecureCore Tiano BIOS Setup Utility menu tabs. NOTE: NOTE: The screenshots used in this chapter are for reference only. Actual values can vary depending on the computer model. Information This tab shows a summary of the computer‘s hardware information. Figure 2-1.
  • Page 55 Table 2-1. Hardware Information (Continued) Parameter Asset Tag Number Product Name Manufacturer Name UUID System Utilities Description Asset tag number of the computer Model name of the computer Computer manufacturer The universally unique identifier tag assigned to the computer...
  • Page 56 Main Use this tab to set the system time and date, enable or disable boot options, and enable or disable the D2D recovery feature. Figure 2-2. BIOS Main Table 2-2. BIOS Main Parameter System Time System time expressed in 24-hour format System Date System date Total Memory...
  • Page 57 Security Use this tab to safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3. BIOS Security Parameter Supervisor Password Is User Password Is HDD Password State Set Supervisor Password Set User Password Set HDD Password Password on Boot NOTE: NOTE:...

  • Page 58: Removing A Password

    Setting a Password Follow the succeeding instructions to set the user or supervisor passwords. 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Figure 2-4. Set Supervisor Password 2. Type a new password in the Enter New Password field and press Enter. Passwords are not case sensitive and the length must not exceed eight alphanumeric characters (A-Z, a-z, 0-9).

  • Page 59: Changing A Password

    Changing a Password 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Figure 2-6. Set Supervisor Password 2. Type the current password in the Enter Current Password field and press Enter. 3.
  • Page 60 Boot Use this tab to set the preferred drive sequence in which the Setup Utility attempts to boot the operating system. By default, the computer searches for boot devices in the following order: 1. Hard disk drive 2. Optical disc drive 3.
  • Page 61 Exit Use the Exit tab to save or discard changes and close the BIOS Setup Utility. Figure 2-9. BIOS Exit Table 2-4. Exit Parameters Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes System Utilities Description Close the BIOS Setup Utility and save the setup changes.

  • Page 62: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted.  Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.

  • Page 63: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-10.

  • Page 64: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section explains how to remove the HDD and BIOS passwords. Removing the HDD Password NOTE: NOTE: If the incorrect HDD password is entered three times in succession, an error is generated. (Figure 2-11) Figure 2-11. Password Error Status To reset the HDD password: 1.

  • Page 65: Removing The Bios Passwords

    4. Select option 2 (upper case ASCII code) and press Enter. 5. Write down the generated master password. 6. Reboot the computer. 7. In the HDD password prompt, type the master password generated in step 5, then press Enter. Removing the BIOS Passwords To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard.

  • Page 66: Clearing The Bios Passwords

    Clearing the BIOS Passwords 1. Shut down the computer and disconnect the AC adapter and all other peripherals from the computer. 2. Removing the battery pack and lower case cover. 3. If the Mini Card slot is occupied, remove the installed wireless module and locate the G2201 gap.

  • Page 67: Using Dmi Tools

    Using DMI Tools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. LAN EEPROM Utility LAN EEPROM Utility enables to change the MAC address. Perform the following steps to use the LAN EEPROM Utility: 1.
  • Page 68 2-18 System Utilities...
  • Page 69 CHAPTER Machine Maintenance...
  • Page 70 Machine Disassembly and Replacement ....3-3 Recommended Equipment ......3-3 Replacement Requirements .
  • Page 71 Replacing the Microphone ......3-48 Replacing the Camera Board ......3-49 Replacing the LCD FPC Cable .

  • Page 73: Machine Maintenance

    Machine Maintenance Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.

  • Page 74: Pre-Disassembly Instructions

    Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1.

  • Page 75: Disassembly Process

    Table 3-1. Main Screw List Screw M2 x L3 M2 x L3 (black) M2.5 x L4 M2.5 x L5 M2.5 x L6 M3 x L4 Special Screw Thermal Screw Machine Maintenance Quantity Acer Part Number 86.E1562.2R0 86.00F80.723 86.00H36.534 86.00F87.735 86.00E12.536 86.9A524.4R0 86.9A563.3R0...

  • Page 76: External Module Disassembly Process

    Table 3-2. Screw List Step ODD Module Disassembly Back Cover Disassembly Keyboard Disassembly REMOVE BATTERY PACK BACK KEYBOARD COVER WLAN DIMM BOARD MODULES Screw Quantity M2.5 x L6 M2.5 x L6 M2.5 x L6 Acer Part Number 86.00E12.536 86.00E12.536 86.00E12.536 Machine Maintenance...

  • Page 77: Removing The Battery Pack

    Removing the Battery Pack 1. Turn the computer over so that the base is facing up. 2. Slide and hold the battery release latch 3. Lift the battery pack from its bay (2). Figure 3-3. Battery Pack NOTE: NOTE: The battery has been highlighted with the yellow oval in and follow local regulations for disposal.

  • Page 78: Removing The Odd Module

    Removing the ODD Module 1. Perform the “Removing the Battery 2. Remove the screw securing the optical drive module to the system. Figure 3-4. ODD Module Screw Table 3-4. Screw Step ODD Module Disassembly 3. Slowly pull out the ODD module from the ODD drive bay. Figure 3-5.
  • Page 79 4. Remove the screw securing the ODD bracket. Figure 3-6. ODD Bracket Screw Table 3-6. Screw Step ODD Bracket Disassembly 5. Detach the bracket from the module. Figure 3-7. ODD Bracket 6. Pry the ODD bezel off the module. Figure 3-8. ODD Bezel Machine Maintenance Screw Quantity...

  • Page 80: Removing The Back Cover

    Removing the Back Cover 1. Perform the “Removing the Battery 2. Remove the screws securing the back cover. Figure 3-9. Back Cover Screws Table 3-9. Screws Step Back Cover Disassembly 3. Insert a non-marring plastic scribe on the base door’s notch to release the back cover (1), and then remove the cover from the computer (2).

  • Page 81: Removing The Hdd Module

    Removing the HDD Module 1. Perform the “Removing the Back 2. Remove the HDD screw. Figure 3-11. HDD Module Screw Table 3-11. Screw Step HDD Module Disassembly 3. Grasp the gray tab and use it to disengage the HDD from its connector and then remove the HDD assembly from its compartment.
  • Page 82 4. Remove the two screws securing the HDD bracket. Figure 3-13. HDD Bracket Screws Table 3-13. Screws Step HDD Bracket Disassembly 5. Detach the bracket from the HDD module. Figure 3-14. HDD Bracket 3-14 Screw Quantity M3 × L4 Screw Type Machine Maintenance...

  • Page 83: Removing The Wlan Module

    Removing the WLAN Module 1. Perform the “Removing the Back 2. Unplug the two (2) antenna cables from the WLAN module. Figure 3-15. WLAN Module Antennas IMPORTANT: For reference during machine reassembly, note which cable color corresponds to the main (black) and auxiliary (white) connectors. 3.
  • Page 84 4. Remove the WLAN module from the slot. Figure 3-17. WLAN Module 3-16 Machine Maintenance...

  • Page 85: Removing The Memory Modules

    Removing the Memory Modules 1. Perform the “Removing the Back 2. Push out the latches on both sides of the memory slot until the module tilts upward. Figure 3-18. Memory Module Latches 3. Remove the memory module from the slot. Figure 3-19.

  • Page 86: Removing The Keyboard

    Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing. 1. Perform the “Removing the Battery 2. Remove the screws securing the keyboard. Figure 3-20. Keyboard Screws Table 3-20.
  • Page 87 4. Use a non-marring plastic flat-blade screwdriver to push the latches on the top side of the keyboard. Figure 3-21. Keyboard Latches 5. Turn the keyboard over (1) and carefully place it on top of the palmrest. Release the connector latch (2), and then disconnect the cable (3). Figure 3-22.

  • Page 88: Main Unit Disassembly Process

    BATTERY MODULE Screw M2 × L3 M2.5 × L6 M2 × L3 M2 × L3 M2 × L3 – M2 × L3 SPEAKER POWER MODULE BUTTON BOARD Quantity Acer Part Number 86.00F80.723 86.00E12.536 86.00F80.723 86.E1562.2R0 86.00F80.723 – 86.00F80.723 Machine Maintenance...

  • Page 89: Removing The Palmrest Module/Upper Case

    Removing the Palmrest Module/Upper Case 1. Perform the “External Module Disassembly to 3-18. 2. Remove the base side screws securing the upper case. Figure 3-24. Upper Case Screws – Base Side Table 3-24. Screws Step Upper Case Disassembly 3. Turn the computer over and open the LCD panel. Machine Maintenance Process”...
  • Page 90 4. Remove the screw securing the upper case. Figure 3-25. Upper Case Screw – Top Side Table 3-25. Screw Step Upper Case Disassembly 5. Open the connector latch for the power button board (1) and then disconnect the cable (2). Figure 3-26.
  • Page 91 6. Open the connector latch for the touchpad board (1) and then disconnect the cable (2). Figure 3-27. Touchpad Cable 7. Carefully lift the upper case from the lower case. Figure 3-28. Upper Case Machine Maintenance 3-23...

  • Page 92: Removing The Touchpad Board

    Removing the Touchpad Board 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Open the connector latch for the touchpad board (1) and then disconnect the cable (2). Figure 3-29. Touchpad Cable 3. Insert a small flat-blade screwdriver between the touchpad board and the upper case, and carefully pry the board loose.

  • Page 93: Removing The Left & Right Speakers

    Removing the Left & Right Speakers 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Disconnect the speaker cable from the power button board. Figure 3-31. Speaker Cable 3. Release the speaker cables from the tape securing it. Figure 3-32. Speaker Cable Adhesive Tape Machine Maintenance Case”...
  • Page 94 4. Remove the four screws securing the left and right speakers to the upper case. Figure 3-33. Speaker Screws Table 3-33. Screws Step Speakers Disassembly 5. Gently lift the left and right speakers and remove it from the upper case. Figure 3-34.

  • Page 95: Removing The Power Button Board

    Removing the Power Button Board 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Remove the adhesive tape securing the power button board. Figure 3-35. Power Button Adhesive Tape 3. Open the connector latch for the power button board (1) and then disconnect the cable (2). Figure 3-36.
  • Page 96 4. Remove the screw securing the power button board. Figure 3-37. Power Button Board Screw Table 3-33. Screw Step Screw Quantity Screw Type Power Button Board Disassembly M2 × L3 5. Remove the power button board from the upper case. 3-28 Machine Maintenance...

  • Page 97: Removing The Usb Board

    Removing the USB Board 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Release the latches (1) from the mainboard and the USB board, then disconnect the USB cable (2). Figure 3-38. USB Board Cable 3. Press the latch (1) securing the USB board to the lower case and gently lift the USB board from the lower case (2).

  • Page 98: Removing The Bluetooth Module

    Removing the Bluetooth Module 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Disconnect the Bluetooth cable from the mainboard (1). Figure 3-40. Bluetooth Cable – Mainboard Connection 3. Detach the Bluetooth module from the mainboard (2). 4. Disconnect the Bluetooth cable from the module. Figure 3-41.

  • Page 99: Removing The Rtc Battery

    Removing the RTC Battery 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Remove the adhesive tape (1) securing the RTC battery. Figure 3-42. RTC Battery NOTE: NOTE: The battery has been highlighted with the yellow oval in battery and follow local regulations for disposal. 3.

  • Page 100: Removing The Mainboard

    Removing the Mainboard 1. Perform the “Removing the Palmrest Module/Upper page 3-21. 2. Perform the “Removing the USB 3. Perform the “Removing the Bluetooth 4. Perform the “Removing the RTC 5. Disconnect the LCD cable from the main board. Figure 3-43. LCD Cable 6.
  • Page 101 7. Gently tilt the mainboard and lift it out of the lower case. Figure 3-45. Mainboard NOTE: NOTE: A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in Figure 3-45. Follow the local regulations for disposing this type of circuit board. 8.

  • Page 102: Removing The Thermal Module

    Removing the Thermal Module 1. Perform the “Removing the 2. Disconnect the thermal module fan cable from the mainboard. Figure 3-47. Fan Cable 3. Loosen the spring-loaded captive screws securing the thermal module. Follow the screw sequence indicated on Figure 3-48. Thermal Module Screws Table 3-48.
  • Page 103 4. Gently lift and remove the thermal module from the mainboard. Figure 3-49. Thermal Module 3-35 Machine Maintenance...

  • Page 104: Removing The Cpu

    Removing the CPU 1. Perform the “Removing the 2. Perform the “Removing the Thermal 3. Use a flat-blade screwdriver to turn the CPU socket lock screw counter-clockwise. Figure 3-50. CPU Socket Screw 4. Remove the CPU from the mainboard. Figure 3-51. CPU 3-36 Mainboard”...

  • Page 105: Removing The Lcd Module

    Removing the LCD Module 1. Perform the “Removing the 2. Release the WLAN antenna cables from the latches that secure them to the lower case. Figure 3-52. WLAN Antenna Cables - Outer Latches 3. Gently pull out the WLAN antenna cables from the hole; remove the tapes securing the cables and release the cables from the latches.
  • Page 106 4. Remove the four screws securing the LCD module. Figure 3-54. LCD Module Hinge Screws Table 3-54. Screws Step LCD Module Disassembly 5. Remove the LCD module from the lower case. Figure 3-55. LCD Module 3-38 Screw Quantity M2 × L3 Screw Type Machine Maintenance...

  • Page 107: Lcd Module Disassembly Flowchart

    LCD Bezel Disassembly LCD Panel Disassembly LCD Bracket Disassembly Machine Maintenance LCD MODULE LCD BEZEL LCD PANEL ASSEMBLY ANTENNA Screw M2.5 x L5 M2.5 x L4 M2 x L3 BACK PANEL MICROPHONE CAMERA Quantity Acer Part Number 86.00F87.735 86.00H36.534 86.00F80.723 3-39...

  • Page 108: Removing The Lcd Bezel

    Removing the LCD Bezel 1. Perform the “Removing the LCD 2. Remove the screw rubber covers on the lower corners of the LCD bezel. Figure 3-57. LCD Bezel Screw Covers 3. Remove the screws on the lower corners of the LCD bezel. Figure 3-58.
  • Page 109 4. Carefully pry loose the LCD bezel from the LCD cover (1). Start on the bottom side, continue to the left and right sides, and finally the top side. Remove the front panel (2). Figure 3-59. LCD Bezel 3-41 Machine Maintenance...

  • Page 110: Removing The Lcd Panel

    Removing the LCD Panel 1. Perform the “Removing the LCD 2. Remove the screws securing the LCD panel. Figure 3-60. LCD Panel Screws Table 3-60. Screws Step LCD Panel Disassembly 3. Detach the webcam cable from the webcam module (1) and disconnect the microphone cable (2).
  • Page 111 4. Release the LCD cable from the latch located near the hinge. Figure 3-62. LCD Cable 5. Gently lift and remove the LCD panel with brackets from the back panel. Figure 3-63. LCD Panel Machine Maintenance 3-43...

  • Page 112: Removing The Camera Board

    Removing the Camera Board 1. Perform the “Removing the LCD Panel” procedure described on page 3-42. 2. Carefully pry the camera board off the LCD back panel. Figure 3-64. Camera Board 3-44 Machine Maintenance...

  • Page 113: Removing The Microphone

    Removing the Microphone 1. Perform the “Removing the LCD 2. Release the microphone cable from the adhesive tapes securing them. Figure 3-65. Microphone Adhesive Tapes 3. Carefully pry the microphone off the LCD back panel. Figure 3-66. Microphone Machine Maintenance Panel”...

  • Page 114: Removing The Antenna Cable

    Removing the Antenna Cable 1. Perform the “Removing the LCD Panel” procedure described on page 3-42. 2. Release the antenna cable from the latches and adhesive tapes securing them. Figure 3-67. Antenna Cable 3-46 Machine Maintenance...

  • Page 115: Removing The Lcd Brackets

    Removing the LCD Brackets 1. Perform the “Removing the LCD Panel” procedure described on page 3-42. 2. Remove the four screws (1) securing the left and right LCD brackets; then remove the left and right brackets (2). Figure 3-68. LCD Bracket Screws Table 3-68.

  • Page 116: Removing The Lcd Fpc Cable

    Removing the LCD FPC Cable 1. Perform the “Removing the LCD 2. Detach all the adhesive tapes securing the FPC cable to the back of the LCD Panel. Figure 3-69. FPC Cable Adhesive Tapes 3. Disconnect the FPC cable from the LCD panel. Figure 3-70.

  • Page 117: Lcd Module Reassembly Process

    LCD Module Reassembly Process Replacing the Antenna Cable 1. Secure the antenna cable to the latches on the LCD back panel and place an adhesive tape on its end as shown. Figure 3-71. Antenna Cable Machine Maintenance 3-49...

  • Page 118: Replacing The Microphone

    Replacing the Microphone 1. Gently place the microphone on its socket at the LCD back panel and press it down to secure it in place. Figure 3-72. Microphone 2. Secure the microphone cables with adhesive tapes as shown. Figure 3-73. Microphone Adhesive Tapes 3-50 Machine Maintenance...

  • Page 119: Replacing The Camera Board

    Replacing the Camera Board 1. Place the camera board on its socket at the LCD back panel and press it down to secure it in place. Figure 3-74. Camera Board 3-51 Machine Maintenance...

  • Page 120: Replacing The Lcd Fpc Cable

    Replacing the LCD FPC Cable 1. Connect the LCD FPC cable to the LCD board. Figure 3-75. FPC Cable 2. Secure the cable with the adhesive tapes. Figure 3-76. FPC Cable Adhesive Tapes 3-52 Machine Maintenance...

  • Page 121: Replacing The Lcd Brackets

    Replacing the LCD Brackets 1. Place the left and right brackets at the side of the LCD panel (1). Secure the left and right LCD brackets using four screws (2). Figure 3-77. LCD Bracket Screws Table 3-68. Screws Step Screw Quantity Screw Type LCD Bracket Reassembly...

  • Page 122: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Gently place the LCD panel with brackets into the back panel. Figure 3-78. LCD Panel 2. Secure the LCD cable into the latch located near the hinge. Figure 3-79. LCD Cable 3-54 Machine Maintenance...
  • Page 123 3. Connect the webcam cable to the webcam module (1). Figure 3-80. Webcam & Microphone Cables 4. Connect the microphone cable (2). 5. Secure the LCD panel using four screws. Figure 3-81. LCD Panel Screws Table 3-81. Screws Step LCD Panel Reassembly Machine Maintenance Screw Quantity...

  • Page 124: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Place the bezel on top the LCD panel and then press the bezel on all sides until it snaps into place. NOTE: NOTE: Make sure that the LCD, webcam, microphone, and antenna cables are properly routed on the hinge sides and there is no gap between the bezel and the LCD cover.
  • Page 125 3. Cover the screw heads in the bezel with the two screw covers. Figure 3-84. LCD Bezel Screw Covers 3-57 Machine Maintenance...

  • Page 126: Main Unit Reassembly Process

    Main Unit Reassembly Process Replacing the LCD Module 1. Position the LCD module on the lower case. Figure 3-85. LCD Module 2. Secure the LCD module to the lower case using four screws. Figure 3-86. LCD Module Hinge Screws Table 3-86. Screws Step LCD Module Reassembly 3-58...
  • Page 127 3. Secure the WLAN antenna cable using the adhesive tapes and latches located at the base of the lower case. Make sure that the cables are properly routed as shown. Figure 3-87. LCD and Webcam Cables - Inner Latches & Tapes 4.

  • Page 128: Replacing The Cpu

    Replacing the CPU 1. Place the CPU in the socket. Make sure the gold arrow on the corner of the CPU is aligned with the beveled corner of the socket. The CPU will easily fit into the socket if you orient it properly.

  • Page 129: Replacing The Thermal Module

    Replacing the Thermal Module IMPORTANT: Make sure all thermal pads for the mainboard chipsets and VRAMs are in place before replacing the thermal module. 1. Use a lint-free cloth or cotton swab soaked in isopropyl alcohol or acetone to remove all traces of thermal grease from the contact surfaces on both the thermal module and the CPU.
  • Page 130 4. Tighten the five (5) spring-loaded captive screws to secure thermal module in place. Follow the sequence of the number beside each screw when securing the thermal module. Figure 3-92. Thermal Module Screws Table 3-92. Screws Step Thermal Module Reassembly 5.

  • Page 131: Replacing The Mainboard

    Replacing the Mainboard 1. Connect the DC input cable to the mainboard. Figure 3-94. DC Input Cable 2. Position the DC input socket into its port hole, then slide the mainboard toward the left side of the lower case, making sure that the I/O ports of the mainboard are extruding from their port holes.
  • Page 132 Figure 3-96. Mainboard Screw Table 3-96. Screw Step Mainboard Reassembly 4. Connect the LCD cable to the mainboard. Figure 3-97. Camera and LCD Cables 3-64 Screw Quantity M2 × L3 Screw Type Machine Maintenance...

  • Page 133: Replacing The Rtc Battery

    Replacing the RTC Battery 1. Gently insert the RTC battery (1) on its socket. Figure 3-98. RTC Battery 2. Secure the RTC battery using adhesive tape (2). 3-65 Machine Maintenance...

  • Page 134: Replacing The Bluetooth Module

    Replacing the Bluetooth Module 1. Connect the Bluetooth cable to the module. Figure 3-99. Bluetooth Cable – Module Connection 2. Place the Bluetooth module on its assigned location beside the card reader (1). Figure 3-100. Bluetooth Module 3. Connect the Bluetooth cable to the mainboard (2). 3-66 Machine Maintenance...

  • Page 135: Replacing The Usb Board

    Replacing the USB Board 1. Insert the USB board to the lower case and gently press until the latch snaps into place and secures the USB board to the lower case. Figure 3-101. USB Board 2. Connect the USB cable to the mainboard and USB board (1) and then press the connector latches (2) until it lock into place.

  • Page 136: Replacing The Power Button Board

    Replacing the Power Button Board 1. Position the power button board as shown and secure it to the upper case using one screw. Figure 3-103. Power Button Board Screw Table 3-103. Screw Step Power Button Board Reassembly 2. Connect the power button cable to the power button board (1) and then press the connector latch (2) until it locks into place.
  • Page 137 3. Secure the power button board using adhesive tape. Figure 3-105. Power Button Adhesive Tape 3-69 Machine Maintenance...

  • Page 138: Replacing The Left & Right Speakers

    Replacing the Left & Right Speakers 1. Insert the left and right speakers into its socket in the upper case and press it down to secure it in place. Figure 3-106. Speakers 2. Secure the left and right speakers to the upper case using four screws. Figure 3-107.
  • Page 139 3. Secure the speaker cables using adhesive tapes. Figure 3-108. Speaker Cable Adhesive Tape 4. Connect the speaker cable to the power button board. Figure 3-109. Speaker Cable Machine Maintenance 3-71...

  • Page 140: Replacing The Touchpad Board

    Replacing the Touchpad Board 1. Attach a double-sided adhesive tape on the back side of the touchpad board. Position the touchpad on base of the upper case and press down to secure the board in place. Figure 3-110. Touchpad Board 2.

  • Page 141: Replacing The Palmrest Module/Upper Case

    Replacing the Palmrest Module/Upper Case 1. Align the palm rest/upper case with the lower case, then press it down on all sides until it snaps into place. Figure 3-112. Upper Case 2. Connect the touchpad cable to the mainboard (1) and then press the connector latch (2) until it locks into place.
  • Page 142 3. Connect the power button cable to the mainboard (1) and then press the connector latch (2) until it locks into place. Figure 3-114. Power Button Board Cable 4. Secure the upper case using one screw. Figure 3-115. Upper Case Screw – Top Side Table 3-115.
  • Page 143 6. Secure the upper case from the base side using 12 screws. Figure 3-116. Upper Case Screws – Base Side Table 3-116. Screws Step Upper Case Reassembly Machine Maintenance Screw Quantity M2 × L3 (Red) M2.5 × L6 (Blue) Screw Type 3-75...

  • Page 144: External Module Reassembly Process

    External Module Reassembly Process Replacing the Keyboard 1. Turn the computer over and open the LCD panel. 2. Connect the keyboard cable to the mainboard (1) and then press the connector latch (2) until it locks into place. Flip the keyboard (3) and place it on its slot. Figure 3-117.
  • Page 145 4. Secure the keyboard using two screws. Figure 3-118. Keyboard Screws Table 3-118. Screws Step Screw Quantity Screw Type Keyboard Reassembly M2.5 × L6 3-77 Machine Maintenance...

  • Page 146: Replacing The Memory Modules

    Replacing the Memory Modules 1. Insert the memory module at a 30° angle into the DMI memory slot (1) and then press it down (2) until it clicks into place. The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot.

  • Page 147: Replacing The Wlan Module

    Replacing the WLAN Module 1. Insert the WLAN module at a 30° angle into the Mini Card slot. Figure 3-121. WLAN Module 2. Secure the WLAN module with the one screw. Figure 3-122. WLAN Module Screw Table 3-122. Screw Step WLAN Module Reassembly Machine Maintenance Screw...
  • Page 148 3. Connect the main and auxiliary antenna cables to the WLAN module. IMPORTANT: The main antenna cable (black) should be attached to connector near the module screw; the auxiliary antenna cable (white) should be attached to the connector near the lower case cable opening. Figure 3-123.

  • Page 149: Replacing The Hdd Module

    Replacing the HDD Module 1. Place the HDD in the bracket and secure it using two screws. Figure 3-124. HDD Bracket Screws Table 3-124. Screws Step HDD Bracket Reassembly 2. Insert the HDD assembly in its compartment. Grasp the gray tab and pull the entire assembly toward its connector until it latches into place.
  • Page 150 3. Secure the HDD assembly using one screw. Figure 3-126. HDD Module Screw Table 3-126. Screw Step Screw Quantity Screw Type HDD Module Reassembly M2 × L3 3-82 Machine Maintenance...

  • Page 151: Replacing The Base Cover

    Replacing the Base Cover 1. Insert the tabs on the base cover into the slots on the lower case and then press down the base cover until it snaps into place. Figure 3-127. Base Cover 2. Secure the base cover using three screws. Figure 3-128.

  • Page 152: Replacing The Odd Module

    Replacing the ODD Module 1. Attach the ODD bezel to the optical drive. Figure 3-129. ODD Bezel 2. Attach the bracket to the ODD. Figure 3-130. ODD Bracket 3-84 Machine Maintenance...
  • Page 153 3. Secure the ODD bracket with the one screw. Figure 3-131. ODD Bracket Screw Table 3-131. Screw Step ODD Bracket Assembly 4. Slide the optical drive into the drive bay until the ODD bezel is flush against the lower case. Figure 3-132.

  • Page 154: Replacing The Battery Pack

    Replacing the Battery Pack 1. Turn the computer over so that the base is facing up. 2. Position the battery pack into the bay and then press it down until it snaps into place. Figure 3-133. Battery Pack 3-86 Machine Maintenance...
  • Page 155 CHAPTER Troubleshooting...
  • Page 156 Introduction ......... .4-3 General Information .

  • Page 157: Troubleshooting

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 158: Power On Issues

    Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU. Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1.

  • Page 159: No Display Issues

    No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following one at a time. 1.

  • Page 160: Abnormal Video

    3. Drain stored power by removing the power cable and the battery pack. Hold the power button for 10 seconds. 4. Connect the power cable and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5.

  • Page 161: Lcd Failure

    7. If the issue is still not resolved, refer to the 8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the issue is still not resolved, refer to the LCD Failure If the LCD fails, perform the following, one at a time.

  • Page 162: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure Troubleshooting...

  • Page 163: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Touchpad Failure Troubleshooting...

  • Page 164: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start  Control Panel  System and Maintenance  System  Device Manager.
  • Page 165 Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify that other audio applications are set to 50 and not muted.  6. Navigate to Start  Control Panel  Hardware and Sound  Sound. Confirm that Speakers are selected as the default audio device (green check mark).

  • Page 166: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start  Control Panel  Hardware and Sound  Sound and select the Recording tab. 2.

  • Page 167: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. USB Failure 4-13 Troubleshooting...

  • Page 168: Wlan Failure

    WLAN Failure If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9. WLAN Failure 4-14 Troubleshooting...

  • Page 169: Bluetooth Failure

    Bluetooth Failure If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10. Bluetooth Failure 4-15 Troubleshooting...

  • Page 170: Card Reader Failure

    Card Reader Failure If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11. Card Reader Failure 4-16 Troubleshooting...

  • Page 171: Thermal Unit Failure

    Thermal Unit Failure If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-12. Thermal Unit Failure 4-17 Troubleshooting...

  • Page 172: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-18 Troubleshooting...

  • Page 173: Intermittent Problems

    1. Remove power from the computer. 2. Visually check the components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 174: Error Codes

    Error Codes Table 4-2. Error Codes Error Codes Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...

  • Page 175: Bios Beep Codes

    BIOS Beep Codes Table 4-3. BIOS Beep Codes Code Beeps 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 Troubleshooting POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values...
  • Page 176 Table 4-3. BIOS Beep Codes Code Beeps 1-4-1-1 2-1-2-3 2-2-3-1 4-22 POST Routine Description Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache...
  • Page 177 Table 4-3. BIOS Beep Codes Code Beeps Troubleshooting POST Routine Description Setup System Management Mode (SMM) area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present...
  • Page 178 Table 4-3. BIOS Beep Codes Code Beeps 4-24 POST Routine Description Check for SMART drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt...
  • Page 179 Table 4-3. BIOS Beep Codes Code Beeps Troubleshooting POST Routine Description Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor...

  • Page 180: Post Codes

    POST Codes There are two types of POST codes: Progress Codes and Error Codes. Progress Codes are designed to show the execution point while booting or executing services. Error Codes are designed to halt on exceptional (fatal) error conditions. Component Codes The Component Code is an unsigned integer value that is assigned by the build process.
  • Page 181 Table 4-4. Component Codes Range Description 0x20-0x9f These values are reserved for SecureCore Tiano™ core components. POSTCODE_CC_VARIABLE_SERVICES (0x20) POSTCODE_CC_KEYBOARD_CONTROLLER (0x21) POSTCODE_CC_BOOT_MODE (0x22) POSTCODE_CC_S3_SUPPORT (0x23) POSTCODE_CC_TCG (0x24) POSTCODE_CC_HDD_PASSWORD (0x25) POSTCODE_CC_CPU_IO (0x26) POSTCODE_CC_BOOT_SCRIPT (0x27) POSTCODE_CC_STATUS_CODE (0x28) POSTCODE_CC_DATA_HUB (0x29) POSTCODE_CC_HII_DATABASE (0x2a) POSTCODE_CC_RESET (0x2b) POSTCODE_CC_METRONOME (0x2c) POSTCODE_CC_INTERRUPT_CONTROLLER (0x2d) POSTCODE_CC_DIAGNOSTIC_SUMMARY (0x2e)
  • Page 182 Table 4-4. Component Codes Range Description POSTCODE_CC_HII_FORMS_BROWSER (0x3a) POSTCODE_CC_BOOT_MENU (0x3b) POSTCODE_CC_USER_MANAGER (0x3c) POSTCODE_CC_TIMER (0x3d) POSTCODE_CC_PCI_BUS (0x3e) POSTCODE_CC_ISA_BUS (0x3f) POSTCODE_CC_IDE_BUS (0x40) POSTCODE_CC_AHCI_BUS (0x41) POSTCODE_CC_SCSI_BUS (0x42) POSTCODE_CC_USB_BUS (0x43) POSTCODE_CC_FLOPPY (0x44) POSTCODE_CC_SERIAL_PORT (0x45) POSTCODE_CC_PS2_MOUSE (0x46) POSTCODE_CC_PS2_KEYBOARD (0x47) POSTCODE_CC_EHCI (0x48) POSTCODE_CC_XHCI (0x49) POSTCODE_CC_UHCI (0x4a) POSTCODE_CC_OHCI (0x4b) POSTCODE_CC_USB_KEYBOARD (0x4c) POSTCODE_CC_USB_MOUSE (0x4d)
  • Page 183 Table 4-4. Component Codes Range 0xa0-0xaf These values are reserved for SecureCore Tiano™ platform components. POSTCODE_CC_PLATFORM_STAGE0 (0xa0) - Early PEI Platform Initialization. POSTCODE_CC_PLATFORM_STAGE1 (0xa1) -PEI Platform Initialization. POSTCODE_CC_PLATFORM_DXE (0xa1) - DXE Platform Initialization. POSTCODE_CC_PLATFORM_SMM (0xa1) - SMM Platform Initialization. POSTCODE_CC_PLATFORM_FLASH (0xa2) - Flash Platform Initialization.
  • Page 184 Table 4-4. Component Codes Range Description 0xe0-0xff These are not components, but rather represent Architectural Progress Codes or Error Codes detailing milestones in the system boot progress. The corresponding Progress Code value is always set to zero. POSTCODE_PC_SEC_ENTRY (0xe0) - Reset vector. POSTCODE_PC_SEC_EXIT (0xe1) - Leaving SEC/Going to PEI.

  • Page 185: Progress Codes

    Progress Codes This section describes the progress code values. Table 4-5. Progress Codes Range 0x00-0x1f Standard progress Codes. All other values are reserved. POSTCODE_PC_COMP_PEI_BEGIN (0x01) - The component was loaded and the PEI entry point called. POSTCODE_PC_COMP_PEI_END (0x02) - The component returned from the PEI entry point.
  • Page 186 4-32 Troubleshooting...
  • Page 187 CHAPTER Jumper and Connector Locations...

  • Page 188: Clearing Password Check And Bios Recovery

    Mainboard Layout ........5-3 Clearing Password Check and BIOS Recovery ... . .5-6 Clearing the BIOS Passwords .

  • Page 189: Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Layout Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Code Keyboard cable connector TPAD1 Touchpad board cable connector USBCN2 USB board cable connector USBCN1 USB board cable connector SW_R1 Touchpad button SW_L1 Touchpad button PWR_LED1 Power indicator Jumper and Connector Locations Component...
  • Page 190 Figure 5-2. Bottom View (Discreet) Table 5-2. Mainboard Bottom Code BAT1 Battery connector CPU1 Processor socket FAN1 Fan connector DCIN1 DC power cable connector RJ45 Ethernet jack CRT1 Monitor port HDMI1 HDMI out port USB1 USB port Component USB2 DM1-2 WLAN1 G2201 HDD1...
  • Page 191 Figure 5-3. Bottom View (UMA) Table 5-3. Mainboard Bottom Code BAT1 Battery connector CPU1 Processor socket FAN1 Fan connector DCIN1 DC power cable connector RJ45 Ethernet jack CRT1 Monitor port HDMI1 HDMI out port USB1 USB port Jumper and Connector Locations Component USB2 DM1-2...

  • Page 192: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery This section provides procedures for: Clearing the BIOS passwords  Performing a BIOS recovery  Clearing the BIOS Passwords To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard.

  • Page 193: Performing A Bios Recovery

    Performing a BIOS Recovery Boot Block An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. The BIOS boot block refers to a special BIOS program that can be used to boot up a system with minimum BIOS initialization.You need to access and execute the boot block to reboot the computer and recover the regular BIOS code.
  • Page 194 Performing a BIOS recovery NOTE: NOTE: Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process. The function hotkey sequence Fn+Esc is used to enable the BIOS recovery process when system is powered On during BIOS POST.
  • Page 195 CHAPTER FRU List...

  • Page 196: Exploded Diagrams

    Aspire 4752/4752G/4752Z/4752ZG/4352/4352G Exploded Diagrams Main Assembly ........6-4 LCD Assembly .

  • Page 197: Fru List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 198: Main Assembly

    Aspire 4752/4752G/4752Z/4752ZG/4352/4352G Exploded Diagrams Main Assembly Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Assembly Panel Description FRU (Field Replaceable Unit) List Part Number 60.41Q31.001...
  • Page 199 Table 6-1. Main Assembly Exploded Diagram Hinge LCD Left Hinge LCD Right LCD Bezel Keyboard Assembly Upper Case Power Board DC In Motherboard Heatsink/Fan Assembly Touchpad Dummy Card Assembly Lower Case ODD Bracket Optical Disk Drive ODD Bezel USB Board HDD Bracket Hard Disk Drive Battery...

  • Page 200: Lcd Assembly

    LCD Assembly Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram LCD screw covers LCD bezel LCD left hinge bracket LCD right hinge bracket LCD panel Webcam board LCD-webcam coaxial cable LCD cover Description FRU (Field Replaceable Unit) List Part Number –...

  • Page 201: Fru List

    ID:AS10D81 WIRELESS LAN BOARD FOXCONN ATHEROS HB97 2X2 BGN (HM) T77H167.07 WIRELESS LAN BOARD QMI ATHEROS HB97 2X2 BGN (HM) EM309-AR WIRELESS LAN BOARDWNC ATHEROS HB97 2X2 BGN (HM) DNXA-97 Acer Part No. AP.06503.029 AP.06501.033 AP.0650A.017 AP.09003.024 AP.09001.032 AP.0900H.001 BT.00603.124 BT.00604.049...
  • Page 202 BU22 V3.0 6PIN CONNECTOR BLUETOOTH BOARD FOXCONN ATH BU22 V2.1 6PIN CONNECTOR DC-IN CABLE 65W DC-IN CABLE 90W USB BOARD CABLE USB BOARD FFC CABLE SUPPORT 3.0 50.RC901.007 FRU (Field Replaceable Unit) List Acer Part No. NI.23600.066 NI.23600.087 NI.23600.077 55.RC901.003 55.D0S01.001 55.RC901.001 56.PUD01.001 BH.21100.007...
  • Page 203 POWER CORD 2.5A 250V AUSTRALIA POWER CORD 2.5A 250V SOUTH AFRICA BK (INDIA) POWER CORD 10A 250V SOUTH AFRICA BK (INDIA) POWER CORD 7A 125V 2PIN JAPAN BK 27.01518.661 POWER CORD 250V 10A 3PIN ISRAEL Acer Part No. 50.RC901.001 50.RC901.005 27.01518.581 27.01518.0U1 27.T30V1.001 27.01518.641 27.01518.531...
  • Page 204 CPU INTEL CORE I3 I3-2330M PGA 2.2G 35W 2/4 CPU INTEL CORE I3 I3-2350M PGA 2.3G 35W 2/4 CPU INTEL CORE I5 I5-2410M PGA 2.3G 35W 2/4 FRU (Field Replaceable Unit) List Acer Part No. 27.01518.781 27.01518.A11 27.01518.A41 27.03218.021 27.03218.051 27.03518.161 27.01518.H81...
  • Page 205 “HDD SEAGATE 2.5”” 5400RPM 320GB ST320LT020 /9YG142-188, SAPTA 15,320G/P SATA 8MB LF+HF F/W:0001SDM1” “HDD WD 2.5”” 5400RPM 320GB WD3200BPVT-22ZEST0, ML320S, 4K DRIVE SATA 8MB LF F/W: 01.01A01” HDD BRACKET Acer Part No. KC.24301.DMP KC.25201.DMP KC.25401.DMP KC.26201.DMP KC.94001.DPB KC.95001.DPB KC.96001.DPB 6M.RSP01.001 KU.00805.052...
  • Page 206 JM31/JE40 INTERNAL14 STANDARD BLACK TEXTURE GREEK KEYBOARD 86KS AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEX- TURE CHINESE KEYBOARD 86KS NSK-AM203 AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEXTURE THAILA FRU (Field Replaceable Unit) List Acer Part No. KH.50001.017 KH.50004.003 KH.50008.024 KH.64008.005 KH.64008.006 KH.75004.001 KH.75008.009 KH.75008.011 60.RC801.001...
  • Page 207 KEYBOARD 87KS AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEX- TURE SWISS KEYBOARD 87KS NSK-AM20D AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEXTURE DANUSH KEYBOARD 87KS NSK-AM20E AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEXTURE ITALIA Acer Part No. KB.I140A.230 KB.I140A.204 KB.I140A.229 KB.I140A.221 KB.I140A.217 KB.I140A.228 KB.I140A.224 KB.I140A.211 KB.I140A.220...
  • Page 208 KEYBOARD 87KS NSK-AM200 AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEXTURE BULGARIAN KEYBOARD 91KS NSK-AM20J AC4T JM31/JE40 INTERNAL14 STANDARD BLACK TEXTURE JAPANE LCD HINGE RIGHT LCD HINGE LEFT FRU (Field Replaceable Unit) List Acer Part No. KB.I140A.205 KB.I140A.212 KB.I140A.219 KB.I140A.214 KB.I140A.223 KB.I140A.227 KB.I140A.218 KB.I140A.210 KB.I140A.231...
  • Page 209 & LOGO NONE 3G” “LED LCD AUO 14”” WXGA+ GLARE B140XW01 V8 0A LF 220NIT 8MS 500:1” “LED LCD MODULE 14””WXGA GLARE BLUE W/CAMERA 1.3M & ANTENNA*2 & LOGO NONE 3G” LED LCD/CCD CABLE Acer Part No. 57.RC901.003 57.PT401.002 57.V4201.004 57.WVH01.001 57.PT401.003 57.V4201.002 57.RC901.005...
  • Page 210 0.055UM MEMORY KINGSTON SO-DIMM DDRIII 1333 4GB ACR512X64D3S13C9G LF+HF SODIMM 4GB DDRIII 1333MHZ HYNIX HMT351S6BFR8C-H9 LF 256*8 46NM SPEAKER KBYBOARD STAND-OFF SCREW M2.5X6 H=0.7~0.8MM FRU (Field Replaceable Unit) List Acer Part No. MB.RPT01.001 MB.RRB01.001 MB.RST01.001 KN.1GB03.034 KN.1GB07.004 KN.1GB0H.017 KN.2GB07.004 KN.2GB07.006 KN.2GB09.010...
  • Page 211 Category SCREWS FRU (Field Replaceable Unit) List Description SCREW M2.5*L5 BLACK ZN+NYLOK SCREW M2.5X4L NI NYLOK SCREW SCREW M2*L3 BLACK ZN Acer Part No. 86.TK501.001 86.00H36.534 86.9A524.4R0 86.FR901.001 6-17...
  • Page 212 6-18 FRU (Field Replaceable Unit) List...
  • Page 213 CHAPTER Test Compatible Components...
  • Page 214 Microsoft Windows 7 Environment Test....7-4...

  • Page 215: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 216: Microsoft Windows 7 Environment Test

    Microsoft Windows 7 Environment Test Vendor Type Adapter 10001023 LITE-ON 10001081 DELTA 10001045 DELTA Audio Codec 10004786 ALC271X_VB3 REALTEK Battery 60001535 6CELL2.2 PANASONIC 60002162 6CELL2.2 SIMPLO Bluetooth 10001018 BT 2.1 HON HAI 10001018 BT 3.0 HON HAI Camera PLM00012 1.3M HD Suyin Card Reader PLM00014...
  • Page 217 320G/P SATA LF+HF F/W:A60W HDD HGST 2.5" 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm Keyboard ACER BW4T_A10B BW4T Internal 14 Standard Black NONE Y2010 Acer Legend Texture Broadcom BCM57785X LED LCD AUO 14" WXGA None...
  • Page 218 Vendor Type Memory 60001993 SO2GBIII13 NANYA 60002000 SO1GBIII13 UNIFOSA 60002045 SO2GBIII13 HYNIX 60002215 SO4GBIII13 SAMSUNG NB Chipset 10001067 HM65 INTEL 10001067 HM65 INTEL 60001922 NSM8XS TOSHIBA DIGI 60001939 NSM8XS PIONEER 60003901 NSM8XS HITACHI EAST VGA Chip 10001067 INTEL 60001915 N12PGS NVIDIA 60001915 N12PGV...
  • Page 219 Vendor Type 10000981 MISC 2G-DDR3 (128*16*8) 10000981 MISC 512M-DDR3 (64*16*4) 60002045 VR1GbIII8 HYNIX 60002045 VR1GbIII9 HYNIX 60002045 VR2GBIII9 HYNIX 60002215 VR1GbIII9 SAMSUNG 60002215 VR2GBIII9 SAMSUNG 9999995 ONE TIME VENDOR WiFi Antenna 10000105 WNC PIFA Wireless LAN 10001023 3rd WiFi 2x2 LITE-ON 23707801 3rd WiFi 2x2...
  • Page 220 Test Compatible Components...
  • Page 221 CHAPTER Online Support Information...

  • Page 223: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 224 Online Support Information...

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