Lexmark B2236 User Manual
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Lexmark B2236 User Manual

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B2236 Printer
User's Guide
November 2020
www.lexmark.com
Machine type(s):
1400
Model(s):
438

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Summary of Contents for Lexmark B2236

  • Page 1 B2236 Printer User's Guide November 2020 www.lexmark.com Machine type(s): 1400 Model(s):...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Printer configuration............................10 Using the control panel............................ 10 Understanding the status of the power button and indicator light............11 Selecting paper..............................11 Set up, install, and configure..............
  • Page 3 Troubleshoot a problem................73 Print quality problems............................73 Printing problems...............................74 The printer is not responding........................100 Network connection problems........................101 Issues with supplies............................104 Clearing jams..............................105 Paper feed problems............................111 Contacting customer support........................114 Recycle and dispose..................115 Recycling Lexmark products..........................115 Recycling Lexmark packaging........................115...
  • Page 4 Contents Notices......................116 Index......................127...

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
  • Page 7 Safety information CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands away from moving parts in areas marked with this label. Injuries from moving parts may occur around gears and other rotating parts. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.

  • Page 8: Learn About The Printer

    Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
  • Page 9 Learn about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.

  • Page 10: Printer Configuration

    Learn about the printer Printer configuration Control panel Power button Manual feeder 250‑sheet tray Standard bin Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Indicator light Check the status of the printer.

  • Page 11: Understanding The Status Of The Power Button And Indicator Light

    Learn about the printer Control panel part Function Right arrow button • Scroll through menus or move between screens and menu options. • Increase the numeric value of a setting. Back button Return to the previous screen. Stop or Cancel button Stop the current job. Menu button Access the printer menus.
  • Page 12 Learn about the printer Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them. Weight The tray can feed paper weights from 60 to 105 g/m (16 to 28 lb) grain long paper. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams.
  • Page 13 Learn about the printer • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms. •...
  • Page 14 Learn about the printer • For two-sided printing on letter‑, legal‑, Oficio‑, or folio‑size paper, make sure that the paper size setting in the duplex unit is set to Letter. Paper size 250‑sheet tray Manual feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) A5 (short edge feed) 148 x 210 mm (5.8 x 8.3 in.) A5 (long edge feed)
  • Page 15 Learn about the printer Paper size 250‑sheet tray Manual feeder Two‑sided printing DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.)

  • Page 16: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 17: Attaching Cables

    Set up, install, and configure Front 550 mm (22 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 120 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 18 Set up, install, and configure Notes: • For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to • For two-sided printing on letter‑, legal‑, Oficio‑, or folio‑size paper, make sure that the paper size setting in the duplex unit is set to Letter.
  • Page 19 Set up, install, and configure Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
  • Page 20 Set up, install, and configure Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper. Notes: • Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided printing.

  • Page 21: Installing And Updating Software, Drivers, And Firmware

    Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
  • Page 22 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.

  • Page 23: Networking

    Click Check for updates > I agree, start update. • Upload the flash file. Note: To download the latest firmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the flash file. Note: Make sure that you extracted the firmware zip file.
  • Page 24 Set up, install, and configure Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the control panel, navigate to: > Network/Ports >...
  • Page 25 Set up, install, and configure Notes: • To know the IP address, see the documentation that came with your access point. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Access the WPS settings. For more information, see the documentation that came with your access point.

  • Page 26: Printing The Menu Settings Page

    Set up, install, and configure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been configured. For more information, see “Configuring Wi‑Fi Direct” on page For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.

  • Page 27: Secure The Printer

    Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to: >...

  • Page 28: Print

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.

  • Page 29: Configuring Confidential Jobs

    Print Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your file manager or launch a compatible application.

  • Page 30: Printing Confidential And Other Held Jobs

    Print Repeat Job Expiration Set the expiration time for a repeat print job. Note: Repeat held jobs are stored in the printer memory for reprinting. Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies.

  • Page 31: Printing A Font Sample List

    Print Click Print. From the printer control panel, release the print job. Navigate to: Held jobs > > select your computer name > > Confidential > >enter the PIN > > select the print job > > Print > Using the print driver With a document open, choose File >...

  • Page 32: Adjusting Toner Darkness

    Print Adjusting toner darkness From the control panel, navigate to: > Print > > Quality > > Toner Darkness Adjust the setting, and then press...

  • Page 33: Use Printer Menus

    Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel* Maintenance • • Notifications About this Printer • Power Management Print • • Layout •...
  • Page 34 Use printer menus Menu item Description Run Initial Setup Run the setup wizard. Displayed information Specify the information to appear on the home screen. Display Text 1 Display Text 2 Date and Time Configure the printer date and time. Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*]...
  • Page 35 Use printer menus Menu item Description Print Determine the lightness or darkness of text images. Toner Darkness Light Normal* Dark Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
  • Page 36 Use printer menus Menu item Description E‑mail Alerts Setup Configure the e‑mail settings of the printer. E‑mail Setup Note: This menu item appears only in the Embedded Web Primary SMTP Gateway Server. Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address...
  • Page 37 Use printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
  • Page 38 Use printer menus Anonymous Data Collection Menu item Description Allow Anonymous Data Collection Send printer usage and performance information to Lexmark. Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings.
  • Page 39 Use printer menus Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load envelope appears. Envelope Prompts Auto* Manual Envelope Tray Configuration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue...

  • Page 40: Print

    Show the serial number of the printer. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item...
  • Page 41 Use printer menus Menu item Description Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Separator Sheets...
  • Page 42 Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Print All Order Specify the order you choose to print all held and confidential jobs. Alphabetical* Newest First Oldest First Note: An asterisk (*) next to a value indicates the factory default setting. Quality Menu item Description...
  • Page 43 Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape ® Lines per Page Specify the number of lines of text for each page printed through the PCL data stream.

  • Page 44: Paper

    Use printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
  • Page 45 Use printer menus Menu item Description Substitute Size Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source. Letter/A4 Notes: All Listed* • Off prompts the user to load the required paper size. •...

  • Page 46: Network/Ports

    Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Recycled Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection.
  • Page 47 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 48 Use printer menus Menu item Description WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal. Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal.
  • Page 49 Use printer menus Menu item Description IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
  • Page 50 Use printer menus Menu item Description Preferred Channel Number Set the preferred channel of the Wi‑Fi network. 1–11 Auto* Group Owner IP Address Specify the IP address of the group owner. Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secured.
  • Page 51 Use printer menus Menu item Description IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).
  • Page 52 Use printer menus Menu item Description Backup DNS Specify the backup DNS server addresses. Backup DNS 2 Backup DNS 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Note: This menu item appears only in the Embedded Web Server.
  • Page 53 Use printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
  • Page 54 Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
  • Page 55 Use printer menus Menu item Description Proposed Encryption Method Specify an encryption method. Note: This menu item appears only when Base Configuration is set to Compatibility. Proposed Authentication Method Specify an authentication method. Note: This menu item appears only when Base Configuration is set to Compatibility.
  • Page 56 Use printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indefinitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the first page of a print job used as a separator of print jobs and to identify the originator of the print job...
  • Page 57 Use printer menus Menu item Description Timeout for HTTP/FTP Specify the amount of time before the server connection stops. Requests 1–299 (30*) Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description PCL SmartSwitch...

  • Page 58: Security

    Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Held Jobs Access Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) B/W Print Network Folder ‑ Scan Manage Permissions Control access to the printer menus.
  • Page 59 Use printer menus Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Function Access...
  • Page 60 Use printer menus Confidential Print Setup Menu item Description Max Invalid PIN Set the number of times an invalid PIN can be entered. 2–10 Notes: • A value of zero turns off this setting. • When the limit is reached, the print jobs for that user name and PIN are deleted.

  • Page 61: Reports

    Use printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all files stored on the printer memory. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Miscellaneous Menu item Description Print Permission Allow the user to print.

  • Page 62: Troubleshooting

    Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer.

  • Page 63: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: > Reports > > Device > > Device Statistics > From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.

  • Page 64: Viewing Reports

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.

  • Page 65: Replacing Parts And Supplies

    Maintain the printer Return Program toner cartridges Item United States European Asia Pacific Latin America Rest of Australia and and Canada Economic Europe, New Zealand Area Middle East, and Africa Return B221000 B222000 B223000 B224000 B225000 B226000 Program toner cartridge High yield B221H00 B222H00...
  • Page 66 Maintain the printer Remove the imaging unit. Remove the used toner cartridge from the imaging unit. Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
  • Page 67 Maintain the printer Remove the seal, and then remove the cover. Insert the new toner cartridge into the imaging unit. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 68 Maintain the printer Remove the used imaging unit. Remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 69 Maintain the printer Insert the new imaging unit. Close the door. Replacing the duplex unit Remove the used duplex unit. Unpack the new duplex unit. Insert the new duplex unit. Replacing the tray Remove the used tray.

  • Page 70: Cleaning The Printer

    Maintain the printer Unpack the new tray. Insert the new tray. Resetting the supply usage counters From the control panel, navigate to: > Device > > Maintenance > > Config Menu > > Supply Usage And Counters > Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.

  • Page 71: Saving Energy And Paper

    Maintain the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 72: Shipping The Printer

    • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.

  • Page 73: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 75 “Fine lines are not printed “Folded or wrinkled paper”...

  • Page 74: Printing Problems

    Troubleshoot a problem “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 87 page 88 page 89 page 92 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
  • Page 75 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
  • Page 76 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
  • Page 77 Troubleshoot a problem Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
  • Page 78 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are fine lines not printed correctly?
  • Page 79 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
  • Page 80 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 81 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3.
  • Page 82 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
  • Page 83 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 84 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
  • Page 85 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
  • Page 86 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 87 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 88 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 89 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 90 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Step 2 Go to step 3.
  • Page 91 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Step 2 Go to step 3.
  • Page 92 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
  • Page 93 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 94 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 95 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 96 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Replace the supply item that matches the repeating defects distance. Note: If the supply item is a transfer roller or fuser, then contact customer support. Print the document. Do the repeating defects appear? Print jobs do not print Action...
  • Page 97 Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 98 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type setting from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 99 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...

  • Page 100: The Printer Is Not Responding

    Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.

  • Page 101: Network Connection Problems

    Troubleshoot a problem Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.
  • Page 102 Troubleshoot a problem Action Step 3 Go to step 4. Install a supported browser. Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google Chrome version 32 or later •...
  • Page 103 Troubleshoot a problem Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved. Make sure that Active Adapter is set to Auto. From the control panel, navigate to: Settings > > Network/Ports > >...

  • Page 104: Issues With Supplies

    The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

  • Page 105: Clearing Jams

    Troubleshoot a problem If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset the supply usage counter. From the control panel, navigate to: > Device > > Maintenance > > Config Menu > >...
  • Page 106 Troubleshoot a problem • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to •...
  • Page 107 Troubleshoot a problem Jam locations Standard bin Front door Manual feeder Tray Rear door Duplex unit Paper jam in the tray Remove the tray. Remove the jammed paper.
  • Page 108 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the front door Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the imaging unit.
  • Page 109 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
  • Page 110 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the fuser access door. Close the rear door. Paper jam in the duplex unit Pull out the duplex unit, and then remove the jammed paper. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

  • Page 111: Paper Feed Problems

    Troubleshoot a problem Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the manual feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper feed problems Envelope seals when printing Action...
  • Page 112 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Make sure that paper type is set to Envelope. From the control panel, navigate to: > Paper > > Tray Configuration > > Paper Size/Type > Send the print job. Does the envelope seal when printing? Collated printing does not work Action...
  • Page 113 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.

  • Page 114: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

  • Page 115: Recycle And Dispose

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
  • Page 116 For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
  • Page 117 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC.
  • Page 118 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
  • Page 119 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
  • Page 120 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
  • Page 121 Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain the following modular component: Lexmark Regulatory Type/Model Number LEX-M08-001;...
  • Page 122 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 123 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 124 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 125 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 126 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
  • Page 127 31 adjusting toner darkness 32 conserving supplies 71 AirPrint contacting customer support 114 using 28 control panel genuine Lexmark parts and attaching cables 17 using 10 supplies 64 avoiding paper jams 105 crooked print 86 genuine parts and supplies 64...
  • Page 128 About this Printer 40 power cord socket 17 Anonymous Data Collection 38 noise emission levels 117 power saver modes Certificate Management 59 Non‑Lexmark supply 104 setting 71 Confidential Print Setup 60 non‑volatile memory 27 preprinted forms Config Menu 38 erasing 27...
  • Page 129 15 incorrect margins 81 jammed pages are not reprinted 113 recycling text cut off 88 job prints from the wrong Lexmark packaging 115 toner cartridge tray 99 Lexmark products 115 ordering 64 job prints on the wrong removing paper jam...
  • Page 130 91 Universal paper configuring settings 18 updating firmware 22 USB printer port 17 using genuine Lexmark parts and supplies 64 using the control panel 10 vertical dark bands 92 vertical dark lines on prints 93 vertical dark streaks 94...

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