Troubleshooting - Neopost DS-64I Manual

Troubleshooting

Symptom
The system cannot
be started after
switching on.
System stops with
envelope at insert po-
sition (flap not open).
Envelopes are double
fed.
Envelope stops
skewed.
Envelopes are fed ir-
regularly.
Possible cause
System not connec-
ted to mains.
Fuse is blown.
A cover is opened.
Envelopes stacked
reversed in the hop-
per.
Envelope flap sticks.
Wrong envelope type
used (not according
to specifications or
job settings).
Envelope separation
not correctly set.
Envelopes not placed
properly in the hop-
per.
Side guides of the
envelope hopper are
set too wide.
Hopper almost empty.
Separation set too
narrow.
Side guides set too
narrow.
Envelope support not
positioned correctly.
Remedy
Connect the system
to the mains.
Replace fuse below
power switch.
Close the covers.
Check envelope feed
adjustments. Place
envelopes correctly in
hopper.
Store envelopes ac-
cording to specifica-
tions.
Change envelopes
according to specific-
ations.
Adjust envelope sep-
aration.
Check and replace if
needed.
Check side guides
and adjust if needed.
Refill hopper.
Adjust envelope sep-
aration.
Check side guides
and adjust if needed.
Reposition the envel-
ope support.
Reference
-
-
-
Loading Envelopes
Envelope Specifica-
tions on page 127
Envelope Specifica-
tions on page 127
Loading Envelopes
Loading Envelopes
Loading Envelopes
Loading Envelopes
Loading Envelopes
Loading Envelopes
Loading Envelopes
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