HP ProBook 455 G7 Maintenance And Service Manual
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HP ProBook 455 G7 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProBook 455 G7 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ProBook 455 G7

  • Page 1 Maintenance and Service Guide HP ProBook 455 G7 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Intel, Optane, and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................8 Display ..................................9 Keyboard area ..............................10 Touchpad ............................10 Lights ..............................11 Button, speakers, and fingerprint sensor ..................12 Special keys ............................13 Hot keys (select products only) ......................
  • Page 6 Display assembly ..........................57 Power connector cable ........................66 Keyboard/top cover ........................... 67 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 68 Using Computer Setup ............................68 Starting Computer Setup ........................68 Navigating and selecting in Computer Setup ................... 68 Restoring factory settings in Computer Setup .................
  • Page 7 Backing up information and creating recovery media ..................77 Using Windows tools ......................... 77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..77 Restoring and recovery ............................78 Restoring, resetting, and refreshing using Windows tools .............. 78 Recovering using HP Recovery media ....................
  • Page 8 Requirements for specific countries and regions ....................90 12 Recycling ..............................92 Index ................................93 viii...

  • Page 9: Product Description

    Hz (DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2) Supports 4 independent displays when on the HP USB-C Mini Dock ; Max resolution = 4 K @ 30 Hz (HDMI) or 1920 × 1080 @ 60 Hz (VGA) Supports 4 independent displays when on the HP USB-C Universal Dock;...
  • Page 10 Supports S3/S4/S5 wake on LAN with embedded NIC The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock G5.
  • Page 11 HP USB-C Dock G5 Keyboard/pointing Keyboard devices Backlit and not backlit, spill-resistant, with numeric keypad Touchpad requirements Precision Touchpad Default Gestures Support FW PTP No Hybrid Mode support Power requirements Battery 3 cell, 45 Whr, lithium polymer, soft pack, HP Long Life...
  • Page 12 Duckhead power cord (C5NS), 1.0 m (3.3 ft) Duckhead (C5NS) Security Security lock Integrated touch fingerprint sensor (select products only) TPM 2.0 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust Preboot authentication (password) Operating system Operating system version Windows® 10 FreeDOS 3.0...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP...

  • Page 14: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 16: Left

    ▲ Press in on the card, and then remove it from the memory card reader. Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 Components...

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Display...

  • Page 18: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ●...

  • Page 20: Button, Speakers, And Fingerprint Sensor

    Button, speakers, and fingerprint sensor Table 2-6 Button, speakers, fingerprint sensor, and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 21: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 22: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 23: Labels

    Locate this information before you contact support. Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 24: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly NOTE: Display panels are only available as spare parts at the subcomponent level. Top cover/keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page Backlight L45090-xx1...
  • Page 26 Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number (12) Card reader board (includes cable) L52223-001 NOTE: The card reader board cable is also available in the Cable Kit as spare part number L52208-001. (13) Battery connector board L45086-001 (14)

  • Page 27: Display Components

    Display components Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel (includes camera) For use in models with an HD camera L77285-001 For use in models with and HD + IR camera L77286-001 For use in models without a camera L77287-001 Display panel (raw) (includes bezel adhesive and display enclosure adhesive) M01100-001...
  • Page 28 Table 3-2 Display components and their descriptions (continued) Item Description Spare part number Nonprivacy models L77270-001 Privacy models L77269-001 Camera module, HD (includes bezel adhesive and display enclosure adhesive) L83709-001 Display/camera cable assembly, HD + IR camera models (includes bezel adhesive and display L77272-001 enclosure adhesive) Camera module, HD + IR...

  • Page 29: Cable Kit

    Cable Kit Table 3-3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L52208-001 USB board cable Card reader board cable Touchpad cable Fingerprint sensor cable Cable Kit...

  • Page 30: Bracket Kit

    Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L77275-001 Fingerprint sensor bracket Thermal bracket USB Type-C port bracket RJ-45 (network) jack bracket Chapter 3 Illustrated parts catalog...

  • Page 31: Mass Storage Devices

    Mass storage devices Table 3-5 Mass storage devices and their descriptions Item Description Spare part number Solid-state drive, M.2 512 GB, PCIe, TLC L85360-005 512 GB, PCIe, value L85364-005 512 GB PCIe + 32 GB Optane™ memory L80988-001 256 GB, PCIe, value L85354-005 256 GB PCIe + 16 GB Optane memory L80987-001...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Table 3-6 Miscellaneous parts and their descriptions Description Spare part number AC adapters 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001 65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) L32392-001...
  • Page 33 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 The People’s Republic of China L19368-002 South Africa L19369-002...
  • Page 34 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L45265-001 Israel L45266-001 Italy L45267-001 Japan L45268-001 North America L45269-001 The People’s Republic of China L45270-001 South Africa L45271-001 Switzerland L45272-001...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 38: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 39: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...

  • Page 40: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 41: Bottom Cover

    Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom covers L79384-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 42: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 45 Whr L32656-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 43: Memory Modules

    L83673-002 IMPORTANT: Before adding new memory, be sure to update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS before installing new memory may result in various system problems. Before removing the memory module, follow these steps:...
  • Page 44 Remove the memory module (3) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 45: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-4 WLAN module description and part number Description Spare part number Intel Dual Band Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L16647-002 Intel Wi-Fi 6 AX200 802.11ax 2 ×...
  • Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 47: M.2 Solid-State Drive

    M.2 solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L85360-005 512 GB, PCIe, value L85364-005 512 GB PCIe + 32 GB Optane memory L80988-001 256 GB, PCIe, value L85354-005 256 GB PCIe + 16 GB Optane memory L80987-001 128 GB, SATA-3, TLC L85346-005...

  • Page 48: Hard Drive

    Hard drive Table 5-6 Hard drive, Hard Drive Hardware Kit, and hard drive bracket descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm 832077-002 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-002 Hard Drive Hardware Kit (includes hard drive cover and connector) L78776-001 Before removing the hard drive, follow these steps:...
  • Page 49 To disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) that secure the cover to the drive, remove the cover (2), and then disconnect the connector from the drive (3). Reverse these procedures to install a hard drive. Component replacement procedures...

  • Page 50: Speaker Assembly

    Speaker assembly Table 5-7 Speaker description and part number Description Spare part number Speaker assembly L45092-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 51: Fan

    Table 5-8 Fan description and part number Description Spare part number L45100-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 52: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 5-9 Heat sink description and part number Description Spare part number Heat sink for use in models with UMA graphics L45098-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 53 Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 54: Usb Board

    USB board Table 5-10 USB board, cable, and bracket descriptions and part numbers Description Spare part number USB board L44578-001 USB board cable (included in Cable Kit) L52208-001 Thermal bracket (included in Bracket Kit) L77275-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 55 Lift the rear of the board up (3), and then pull the board away from the connector and out of the computer (4). Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 56: Battery Connector Board

    Battery connector board Table 5-11 Battery connector board description and part number Description Spare part number Battery connector board L45086-001 Before removing the battery connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 57: Touchpad Assembly

    Touchpad assembly Table 5-12 Touchpad and cable descriptions and part numbers Description Spare part number Touchpad assembly L77267-001 NOTE: The touchpad cable is available in the Cable Kit as spare part number L52208-001. Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 58: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 5-13 Fingerprint sensor, bracket, cable, and insert descriptions and part numbers Description Spare part number Fingerprint sensor assembly L77268-001 Fingerprint sensor bracket (included in Bracket Kit) L77275-001 Fingerprint sensor cable (included in the Cable Kit) L52208-001 Fingerprint sensor insert (included in Plastics Kit;...

  • Page 59: Card Reader Board

    Card reader board Table 5-14 Card reader board and cable descriptions and part numbers Description Spare part number Card reader board assembly (includes cable) L52223-001 NOTE: The card reader board cable is also available in the Cable Kit as spare part number L52208-001. Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 60 Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Rtc Battery

    RTC battery Table 5-15 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 62: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 5-16 System board descriptions and part numbers Description Spare part number System board with integrated AMD Ryzen PRO 7 4750U processor M09523-xx1 System board with integrated AMD Ryzen 7 4700U processor...

  • Page 63: Hard Drive

    (7) Keyboard cable (ZIF) (8) Card reader cable (ZIF) and tape (9) Touchpad cable (ZIF) (10) Backlight cable (ZIF) (11) Fingerprint sensor cable (ZIF) (12) Hard drive cable Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer. Remove the three Phillips M2.0 ×...
  • Page 64 Remove the bracket from the USB-Type C port (4). The USB bracket and RJ-45 jack cover are available in the Bracket Kit as spare part number L77275-001. Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2).

  • Page 65: Display Assembly

    Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32). Remove the bottom cover (Bottom cover on page 33).
  • Page 66 Remove the display bezel (4). The bezel is available as the following spare part numbers: L77285-001: Models with an HD camera L77286-001: Models with an HD +IR camera L77287-001: Models without a camera The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 67 Rotate the display panel over and place next to the display enclosure (4). Display panels are available using the following spare part numbers: M01100-001: HD M01103-001: FHD, privacy M01102-001: FHD, nonprivacy, 400 nits M01101-001: FHD, nonprivacy, 250 nits Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the panel (3).
  • Page 68 Remove the panel (4). Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1). Locate the tape alignment marks, and then install the tape onto the left and right sides on the inside of the enclosure (2).
  • Page 69 Remove the backing from the top of the installed tape (3). If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then remove the module from the enclosure (2). The HD camera is available as spare part number L83709-001. The microphone board is available as spare part number L44541-001.
  • Page 70 If it is necessary to remove or replace the IR camera, disconnect the cable from both sides of the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) .
  • Page 71 Slide the hinges toward the middle and then lift them from the enclosure (3). The display hinges are available as spare part number L79189-001 for nonprivacy models and L91710-001 for privacy models. If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove the cables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables from the enclosure (3).
  • Page 72 Displays with an HD camera Disconnect the cable from the ZIF connector on the camera module (1). Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Displays with an HD + IR camera Disconnect the cable from the ZIF connector on both ends of the camera module (1).
  • Page 73 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Reverse this procedure to reassemble the display assembly. Component replacement procedures...

  • Page 74: Power Connector Cable

    Power connector cable Table 5-17 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Place the computer in Battery Safe mode (Battery Safe mode on page 32).

  • Page 75: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. The following table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-18 Keyboard descriptions and part numbers Description Spare part number Keyboard/top cover, backlight...

  • Page 76: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 77: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 78: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 79: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 80: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 81: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 82: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲...

  • Page 83: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 84 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 85: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 86: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 87: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 88: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Depth 256.9 mm 10.10 in Width 364.9 mm 15.37 in Height 18.9 mm 0.75 in Weight 2.0 kg 4.41 lbs Hard drive 2.1 kg 4.63 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 89: 39.6 Cm (15.6 In) Display Specifications

    39.6 cm (15.6 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 220 nits or 400 nits (typical) Viewing angle UWVA Backlight Hard drive specifications Table 9-3 Hard drive specifications 1 TB*...

  • Page 90: Solid-State Drive Specifications

    Solid-state drive specifications Table 9-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 91: 10 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 92 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 93: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 94 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 95: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 96: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 97: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 98 Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 99 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 100 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 101 Index camera 9 AC adapter, spare part numbers 24 identifying 9 electrostatic discharge (ESD) 28 antennas product description 2 preventing damage 29 disconnecting 37 camera light, identifying 9 esc key, identifying 13 audio, product description 2 camera module audio-out (headphone)/audio-in spare part number 20 (microphone) combo jack, camera privacy cover...
  • Page 102 HP PC Hardware Diagnostics UEFI battery 7 product description 3 downloading 74 camera 9 USB powered 8 starting 74 caps lock 11 USB SuperSpeed 6 using 73 fn lock 11 USB Type-C DisplayPort 6 HP PC Hardware Diagnostics Windows hard drive 8...
  • Page 103 USB flash drive 78 speakers, identifying 12 backup 77 recovery media special keys, using 13 recovery media 77 creating using HP Cloud Recovery specifications system restore point 77 Download Tool 77 computer 80 Windows key, identifying 13 creating using Windows tools 77...

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