Kenwood DDX396 Instruction Manual page 64

Troubleshooting Troubleshooting
Android
Sound cannot be heard during playback.
 Reconnect the Android device.
 Launch any media player application on the
Android device and start playback.
Sound output only from the Android device.
 Use another media player application.
 Restart the Android device.
 If this does not solve the problem, the connected
Android device is unable to route the audio signal
to unit.
 If USB connection does not work, connect the
Android device via Bluetooth or through the AV-IN
jack on the rear panel.
"NO DEVICE" or "READING" keeps flashing.
 Reconnect the Android device.
 If USB connection does not work, connect the
Android device via Bluetooth or through the AV-IN
jack on the rear panel.
iPod/iPhone
No sound comes out of the speakers.
 Disconnect the iPod/iPhone, then connect it again.
 Select another source, then reselect "iPod".
The iPod/iPhone does not turn on or does not
work.
 Check the connection.
 Update the firmware version.
 Charge the battery.
 Reset the iPod/iPhone.
62 ENGLISH
Sound is distorted.
 Deactivate the equalizer either on this unit or the
iPod/iPhone.
A lot of noise is generated.
 Turn off (uncheck) "VoiceOver" on the iPod/ iPhone.
For details, visit <http://www.apple.com>.
No operations are available when playing back a
track containing artwork.
 Operate the unit after the artwork has loaded.
"Authorization Error" appears.
 Check whether the connected iPod/iPhone is
compatible with this unit. (Page 60)
Radio
AME automatic presetting does not work.
 Store stations manually. (Page 17)
Static noise while listening to the radio.
 Connect the antenna firmly.
AV-IN
No picture appears on the screen.
 Turn on the video component if it is not on.
 Connect the video component correctly.
Pandora*/iHeartRadio*/Spotify
The application does not work.
 The application on your iPod touch/iPhone/
Android is not the latest version. Update the
application.
"Please update Pandora App" appears.
 The Pandora application on your iPod touch/
iPhone/Android is not the latest version. Update
the application.
"Please check device." appears.
 The Pandora application on your iPod touch/
iPhone/Android has not started up.
 The Pandora application is not installed on the
connected device.
 An error has occurred on the Pandora application.
"Login Error" appears.
 You have not been signed into Pandora.
"No skips remaining" appears.
 No more songs can be skipped.
"Failed to save your thumb rating" appears.
 Thumb-up/down is prohibited.
"No Station" appears.
 No station is available.
"No Active Station" appears.
 No station is being played.
"Station limit reached" appears.
 The station list is full and no more stations can be
registered.
"Failed to save your bookmark" appears.
 The unit has failed to save a bookmark. Try the
operation again.