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TECHNICAL SUPPORT (FAQ)
Problem & Question
Power LED is not on
No Plug & Play
Picture is fuzzy
Picture bounces or a wave
pattern is present in the picture
The power LED is ON (orange)
but there's no video or no
picture.
Missing one of the primary
colors
(RED,
BLUE)
*Check if the Power Switch is in the ON
*Power Cord should be connected
*Check if the PC system is Plug & Play
*Check if the Video Card is Plug & Play
*Check if the D -15 plug pin of Video
*Make sure the Monitor Drivers are
*Adjust the Contrast and Brightness
*Move electrical devices that may cause
*Computer Power Switch should be in
*Computer Video Card should be
*Make sure monitor's video cable is
*Inspect monitor's video cable and
*Make sure computer is operational by
*Inspect the monitor's video cable and
GREEN,
or
Possible Solution
position
compatible
compatible
Cable is bent
installed
Controls.
electrical interference.
the ON position.
snugly seated in its slot
properly connected to the computer.
make sure none of the pins are bent.
hitting the CAPS LOCK key on the
keyboard while observing the CAPS
LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS
LOCK key.
make sure that none of the pins are
bent.
13
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