HP ProDesk 400 G4 Maintenance And Service Manual
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HP ProDesk 400 G4 Maintenance And Service Manual

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HP ProDesk 400 G4 Small Form Factor (SFF)

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  • Page 1 Maintenance and Service Guide HP ProDesk 400 G4 Small Form Factor (SFF)
  • Page 2 AMD is a trademark of Advanced Micro Devices, bound by the terms of the HP End User License Inc. Bluetooth is a trademark owned by its Agreement (EULA). If you do not accept these proprietor and used by HP Inc.
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 2 Illustrated parts catalog ..........................4 Serial number location ............................4 Computer major components ..........................4 Miscellaneous parts ............................... 7 3 Routine care, SATA drive guidelines, and disassembly preparation ..............
  • Page 6 Front bezel ................................25 Dust cover ................................26 Slim optical drive ..............................27 Drive cage ................................28 Hard drive ................................29 Speaker ................................31 WLAN module ..............................32 Memory module ..............................34 Expansion card ..............................35 Power supply ............................... 37 Fan cowling ................................
  • Page 7 Creating recovery media ......................... 103 Creating recovery media using HP Recovery Manager (select models only) ....104 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 105 Creating recovery discs ................105 Backing up your information ..................105 System Restore ..........................
  • Page 8 Appendix B Statement of Volatility ........................ 113 Appendix C Power cord set requirements ......................114 General requirements ............................114 Japanese power cord requirements ........................114 Country-specific requirements .......................... 115 Appendix D Specifications ..........................116 Index ................................117 viii...

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on the computer model, run the HP Support Assistant utility. Standard configuration features...

  • Page 10: Front Panel Components

    USB 2.0 port Dual-state power button USB 2.0 port with HP Sleep and Charge* *This port connects a USB device, provides high-speed data transfer, and even when the computer is off, charges products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 11: Rear Panel Components

    Rear panel components Audio-in jack VGA monitor connector RJ-45 (network) jack USB 2.0 ports (2) Audio-out jack for power audio devices USB 3.x ports (2) DisplayPort monitor connector Power cord connector NOTE: When a device is plugged into the audio-in jack, a dialog box will open asking if you want to use the connector for a microphone line-in device or a headphone.

  • Page 12: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance. Computer major components Description Access panel: For use on computer models in all country and regions except the People’s Republic of China...
  • Page 13 Description Intel Core i3-7320 4.10-GHz processor (4.0-MB L3 cache, dual core, 65-W) Intel Core i3-7300 4.00-GHz processor (4.0-MB L3 cache, dual core, 65-W) Intel Core i3-7100 3.90-GHz processor (3.0-MB L3 cache, dual core, 65-W) Intel Core i3-6100 3.7-GHz processor (3.0-MB L3 cache, dual core, 65-W, R-0) Intel Celeron G4620 3.70-GHz processor (2.0-MB L3 cache, dual core, 65-W) Intel Celeron G4600 3.60-GHz processor (2.0-MB L3 cache, dual core, 65-W) Intel Celeron G4560 3.50-GHz processor (2.0-MB L3 cache, dual core, 65-W)
  • Page 14 Description Memory modules (4, DDR4-2400, DIMM): 16-GB 8-GB 4-GB 2-GB Heat sink (includes replacement thermal material) Hard drive: 2-TB, 7200-rpm, 3.5-in, SATA 1-TB, 7200-rpm, 3.5-in, SATA 1-TB, 7200-rpm, Hybrid NAND 1-TB, 7200-rpm, 9.5-mm, SATA 1-TB, 5400-rpm, 9.5-mm, Hybrid 8-GB 500-GB, 7200-rpm, 3.5-in, SATA 500-GB, 7200-rpm, 7.0-mm, SATA 500-GB, 7200-rpm, SATA with self-encryption and OPAL2 500-GB, 5400-rpm with Federal Information Processing Standard (FIPS) security and OPAL2...

  • Page 15: Miscellaneous Parts

    Adapters: HP DisplayPort–to–DVI SL adapterx HP DisplayPort–to–HDMI 1.4 adapterx HP DisplayPort–to–VGA adapterx HP USB Type-C–to–DisplayPort adapter HP USB Type-C–to–USB 3.0 adapter Cables: DisplayPort cable (1.83-m)x DVI–to–DVI monitor cable (RoHS)x Hard drive SATA power cable (2×2-pin) Optical drive SATA power cable (2×2-pin) PS/2 plus serial port cable (200-mm)x SATA cable (straight–to–straight connector, 6.1-in, RoHS2 only)x...
  • Page 16 Graphics cards: Nvidia GT730 1-GB PCIex8 graphics cardx Nvidia GT730 2-GB PCIex8 graphics cardx Graphics card supporting rubber HP PS/2 slim Windows 8 keyboard: For use in Belgium For use in BHCSY For use in Bulgaria For use in Canada...
  • Page 17 For use in Thailand For use in Turkey For use in the United Kingdom and Singapore For use in the United States HP USB slim Windows 8 keyboard: For use in Belgium For use in BHCSY For use in Bulgaria...
  • Page 18 For use in Thailand For use in Turkey For use in the United Kingdom and Singapore For use in the United States HP wireless Windows 8 keyboard, mouse, and dongle combination: For use in Belgium For use in BHCSY For use in Bulgaria...
  • Page 19 For use in the United Kingdom and Singapore For use in the United States HP Antimicrobial slim business keyboard for use in the People’s Republic of China HP USB slim business keyboard in grey finish for use in Germany USB keyboard:...
  • Page 20 USB PS/2 washable Windows 8 keyboard (BFR-PVC): For use in Canada For use in Latin America For use in the United States Lock: HP Business PC Security Lock Kit HP dual head keyed cable lock HP keyed cable lock HP master keyed cable lock Solenoid lock...
  • Page 21 Description USB PS/2 washable mouse USB 2.0 SD3 Card reader Miscellaneous parts...

  • Page 22: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 23: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 24: Grounding The Work Area

    Grounding the work area To prevent static damage at the work area, observe the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and use properly grounded tools and equipment. ●...

  • Page 25: Operating Guidelines

    Operating guidelines To prevent overheating and to help prolong the life of the computer: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.

  • Page 26: Routine Care

    Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 27: Cleaning The Keyboard

    Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 18 before following these procedures:...

  • Page 28: Service Considerations

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 29: Hard Drives

    140ºF (60ºC). Do not attempt to recharge the battery. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP. Service considerations...

  • Page 30: Sata Hard Drives

    6.0 Gb/s SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 31: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly WARNING! Voltage is always present on the system board when the computer is plugged into an active...

  • Page 32: Access Panel

    Access panel Prepare the computer for disassembly (see Preparation for disassembly on page 23). Position the computer with the rear toward you. Loosen the access panel locking screw (1). Use the access panel release handle (2) to release the access panel. Remove the access panel (3).

  • Page 33: Front Bezel

    Front bezel Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Position the computer in the horizontal mode with the front facing toward you. Release the four tabs (1) on the top of the front bezel from the computer chassis. Swing the top edge of the front bezel (2) away from the computer chassis.

  • Page 34: Dust Cover

    Dust cover Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the front bezel (see Front bezel on page 25). Press in on the tab (1) on the side of the dust cover. Remove the dust cover (2).

  • Page 35: Slim Optical Drive

    Slim optical drive Follow these steps to remove a slim optical drive: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the front bezel (see Front bezel on page 25).

  • Page 36: Drive Cage

    Drive cage Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Disconnect the power cable (1) and data cable (2) from the rear of the slim optical drive. Disconnect the power cable (1) from the hard drive.

  • Page 37: Hard Drive

    Remove the drive cage (3) by sliding it up and to the right at an angle. Reverse this procedure to install the drive cage. Hard drive Follow these steps to remove a hard drive: Prepare the computer for disassembly (see Preparation for disassembly on page 23).
  • Page 38 Remove the hard drive (2) from the drive cage. NOTE: The following illustration shows the removal of a 3.5-inch hard drive. NOTE: The following illustration shows the removal of a 2.5-inch hard drive. Reverse this procedure to install a 3.5-inch drive. Chapter 4 Removal and replacement procedures...

  • Page 39: Speaker

    Speaker Follow these steps to remove the speaker: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Position the computer with the front panel toward you. Disconnect the speaker cable (1) from the system board. Release the speaker cable from the retention clip (2) built into the computer chassis.

  • Page 40: Wlan Module

    WLAN module The computer has one WLAN module socket. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 41 Reverse this procedure to install a WLAN module. Reconfigure the computer, if necessary. WLAN module...

  • Page 42: Memory Module

    Memory module The computer has two memory module sockets. CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.

  • Page 43: Expansion Card

    Expansion card The computer has one PCI Express x1 expansion socket and one PCI Express x16 expansion socket. NOTE: The PCI Express socket supports only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 socket.
  • Page 44 If you are installing an expansion card in a vacant PCI Express x16 socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. Store the removed card in anti-static packaging.

  • Page 45: Power Supply

    Power supply Follow these steps to remove the power supply: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the drive cage (see Drive cage on page 28).

  • Page 46: Fan Cowling

    Fan cowling Follow these steps to remove the fan cowling: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the drive cage (see Drive cage on page 28).

  • Page 47: Fan-Sink

    Fan-sink NOTE: The fan-sink spare park kit includes replacement thermal material. Follow these steps to remove the fan-sink: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the drive cage (see Drive cage on page 28).
  • Page 48 Reverse this procedure to install the fan-sink. Chapter 4 Removal and replacement procedures...

  • Page 49: Processor

    Processor NOTE: The processor spare park kit includes replacement thermal material. Follow these steps to remove the processor: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24). Remove the drive cage (see Drive cage on page 28).

  • Page 50: System Board

    System board NOTE: The system board spare park kit includes replacement thermal material. Follow these steps to remove the system board: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the access panel (see Access panel on page 24), and then remove the following components: Drive cage (see Drive cage on page...
  • Page 51 Remove the eight Torx-15 M3.3×8.9 screws that secure the system board to the computer chassis. Remove the computer chassis insert (1) from the front edge of the computer. Swing the front edge of the system board (2) up and back until it rests at an angle. Remove the system board (3) by sliding the front edge up and forward at an angle.

  • Page 52: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 53 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 54: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 55 Update BIOS Using Local Media ● Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 56: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 57 Table 5-2 Computer Setup—Security (continued) Option Description ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 58: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Option Description Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 59 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
  • Page 60 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on.
  • Page 61 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Select to show the device in the operating system. Default is enabled. Touch Panel Clear to disable the display panel touch feature. Default is enabled. Port Options Allows you to hide the following ports from the operating system: Serial port A ●...
  • Page 62 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Enabling this feature reduces the power of the system as much as possible in the S5 state. Power is removed from the wake up circuitry, the expansion slots, and any management features while in S5. Default is disabled.

  • Page 63: Recovering The Configuration Settings

    Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min. CIRA Timeout (min.) (1/2/3/4/Never) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed.

  • Page 64: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 65: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 66: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 67 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 68 Poor performance. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
  • Page 69 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 70: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 71: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications.
  • Page 72 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard ▲ Perform Drive Protection System (DPS) testing in system drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 73: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 74: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
  • Page 75 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 76 Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
  • Page 77 Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected.

  • Page 78: Solving Audio Problems

    To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 79 Sound does not come out of the speaker or headphones. Cause Solution The speakers should be plugged into the line-out jack and the headphones should be plugged into the headphone jack. External speakers plugged into the wrong audio jack on a recently See the sound card documentation for proper speaker connection.

  • Page 80: Solving Printer Problems

    Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the jack or software. set the jack to its default value. There is no sound or very weak sound is detected by the headset microphone. Cause Solution The incorrect style of headset is being used.

  • Page 81: Solving Keyboard And Mouse Problems

    Printer will not print. Cause Solution To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click OK. If you are on a network, you may not have made the connection Make the proper network connections to the printer. to the printer.
  • Page 82 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer.
  • Page 83 Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact Remove roller ball cover from the bottom of the mouse and clean with the ball are dirty. the internal components with a mouse cleaning kit available from most computer stores.

  • Page 84: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 85: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 86 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
  • Page 87 Table 6-2 Solving network problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications.
  • Page 88 System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Chapter 6 Troubleshooting without diagnostics...

  • Page 89: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 90: Solving Usb Flash Drive Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.

  • Page 91: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 92 Unable to connect to the Internet. Cause Solution This is useful for having the browser remember some specific Click Internet Options. information that the Web server can later retrieve.) In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button.

  • Page 93: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 94: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 95 Control panel message Description Recommended action RTC (real-time clock) battery may need to the problem persists, replace the RTC battery. be replaced. See the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 96 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 97 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 98 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 99: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 100 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ●...

  • Page 101: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.

  • Page 102: Resetting Cmos And/Or The Password Jumper

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.

  • Page 103: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 104: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.

  • Page 105: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 106 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

  • Page 107: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 108: Using Windows Tools

    DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 109: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 110: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 111: Backing Up, Restoring, And Recovering In Windows 7

    IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page NOTE: The Remove Recovery Partition option is only available on products that support this function.

  • Page 112: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 113: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 114: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 115: System Recovery When Windows Is Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 116: System Recovery Using Recovery Media (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 117 To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 118: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 119 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
  • Page 120 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 121: Appendix B Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 122: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 123: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 124: Appendix D Specifications

    Specifications Unit Value Chassis (in the desktop position) Height 3.7 in 95 mm Width 10.6 in 270 mm Depth 11.8 in 300 mm Approximate Weight 9.8 lb 4.43 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating 50°...

  • Page 125: Index

    105 HP PC Hardware Diagnostics (UEFI) Quick Boot 86 using for restore 108 downloading 97 buttons dust cover HP Recovery Disc Creator, using 105 power 2 removal and replacement 26 installing cautions electrostatic discharge (ESD) 14 battery 110 AC power 14...
  • Page 126 23, 37 power problems 62 USB 2.0 port 2, 3 processor 41 power supply USB 2.0 port with HP Sleep and slim optical drive 27 operating voltage range 116 Charge 2 speaker 31 removal and replacement 23, 37 USB 3.x port 3...
  • Page 127 ventilation, proper 17 VGA monitor connector 3 Windows 10 backup and restore 99 Windows 7 backing up information 105 backup and recovery 103 Backup and Restore 106 creating backups 103 creating recovery media 103 creating system restore points hard drive recovery 106 Help and Support 103 steps for creating recovery discs 104...

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