Canon PIXMA Pro9500 Series Quick Start Manual page 74

Troubleshooting
Problem Possible Cause
Printed Paper Curls Paper being used is
or Ink Blots too thin
Incorrect paper type
Printed Surface is Inappropriate paper
Scratched/Back of type is used
Paper is Smudged
Paper feed roller is
dirty
Inside of the printer is
dirty
Thick paper is used
Board paper or
especially thick paper
is used
70
Use photo paper to print photos or pictures in deep color that have high color
saturation.
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Check to see if the paper you are printing on is too thick or curled.
See"Print Media to Avoid"
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
Clean the paper feed roller.
See "Paper Feed Roller is dirty" in
74.
If the inside of the printer is stained with excess ink, the printed paper may be
smudged. Periodically clean the inside of the printer.
See "Cleaning the Inside of the Printer" in the
Select the Prevent paper abrasion check box to widen the clearance between
the Print Head and the loaded paper.
The settings here are also applied under Direct Printing from a digital camera.
Clear the Prevent paper abrasion check box once printing is
complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
1. Open the Canon IJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
Paper abrasion can be prevented by pressing the RESUME/
CANCEL button on the printer. With the printer on, hold down the
RESUME/CANCEL button until the POWER lamp flashes blue
seven times, and then release the button. To cancel the setting,
turn off the printer.
If you are printing on board paper or especially thick paper (from 0.6 mm / 23
mil to 1.2 mm / 47 mil), select Board Paper from Media Type in the printer
driver.
The printed surface may be scratched or a malfunction may occur if Media
Type is set to anything other than Board Paper.
Paper that is thicker than 1.2 mm / 47 mil cannot be used.
Try This
on page 4.
"Paper Does Not Feed Properly"
User's Guide
on page
on-screen manual.