Page 1 BlackBerry Wireless Handheld Version 4.1 User Guide...
Page 2 Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback. ©2005 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, “Always On, Always Connected”, the “envelope in motion”...
Page 3 warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8...
Page 5: Table Of Contents
Contents Enterprise activation ... 7 Email messages ... 9 PIN messages ...15 SMS messages...17 MMS messages ...21 Search...25 Attachments ...27 Synchronizing data ...31 Backing up and restoring device data...33 Typing...35 Phone...39 Browser ...47 Downloading ...53 Contacts...57 Calendar ...61 Tasks...65 Memos...67 Alarm...69 Calculator...71 Bluetooth...73...
Page 6 Language...85 Power and battery...87 Network coverage ...89 SIM card...91 Security ...93 Third-party program control ...99 BrickBreaker ... 103 Service books... 105 Frequently asked questions... 107 General — frequently asked questions... 109 Email and PIN messages — frequently asked questions ... 111 SMS messages —...
Page 7: Enterprise Activation
If your device is provisioned for the service and the option does not appear, contact your system administrator. If you do not have access to a BlackBerry Enterprise Server version 4.0 or later, see the printed documentation that accompanied your device for more information about integrating your device with an email account.
Page 8 User Guide...
Page 9: Email Messages
After you open the message, the closed envelope changes to an open envelope. Note: If your BlackBerry® device is integrated with more than one email account, you might be able to open messages from the message list for a specific email account.
Page 10: Manage Messages
To remove the original message from a reply, click the trackwheel. Click Delete Original Text. If your BlackBerry® device is integrated with more than one email account, you might be able to manage messages from the message list for a specific email account.
Page 11 4. Click the trackwheel. 5. Click Save. Note: You can also add an auto signature in the BlackBerry Desktop Software. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to add an auto signature.
Page 12: About Filters
To make the filter detect messages from multiple contacts, use semicolons to separate contacts in the From or Sent to fields. You can also use the BlackBerry Desktop Software to create filters. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to create filters.
Page 13 Messages that are sent from your desktop email program also appear on your BlackBerry® device. You can also use the BlackBerry Desktop Software to specify folder redirection settings. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to specify folder redirection settings.
Page 14 User Guide To view received messages or call logs for incoming phone calls, in the messages list, press the Alt key + I. To view voice mail messages, in the messages list, press the Alt key + V. To move to the next unopened item, press U. To move to the next related message, press J.
Page 15: Pin Messages
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.
Page 16 User Guide Note: To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
Page 17: Sms Messages
SMS messages as PIN or email messages. Find your SMS number In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for SMS, this number is also your SMS number. Type an SMS number When you type an SMS-compatible number, include the country code and the area code.
Page 18 User Guide 8. Type a message. 9. Click the trackwheel. 10. Click Send. Note: If you have added contacts to the address book, you can select a contact from the list after you click Compose SMS. To send an SMS message quickly from the phone, type an SMS-compatible phone number.
Page 19 • To receive messages from a channel, click Add Channel. • To set a name for the selected channel, click Set Nickname. • To stop receiving messages from the selected channel, click Disable. • To delete the selected channel, click Delete Channel.
Page 20 User Guide...
Page 21: Mms Messages
Find your MMS number In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for MMS, this number is also your MMS number. Open MMS messages An unopened MMS message appears in the messages list with a closed italic envelope icon.
Page 22: Manage Mms Message Attachments
User Guide 11. Click Attach Address, Attach Appointment, Attach Picture, or Attach Audio. 12. Click a contact, appointment, image, or audio file. 13. Click Continue. 14. Click the trackwheel. 15. Click Send. Notes: If you have added contacts to the address book, you can select a contact from the list after you click Compose MMS.
Page 23 5: MMS messages You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected. Additional options might also be available if the message contains .smil content.
Page 24 User Guide...
Page 25: Search
You can use the search program to search messages and personal information management (PIM) items, such as tasks, memos, contacts, and calendar entries, on your BlackBerry® device. You can also manage PIM items from the search results list. Search the messages list 1.
Page 26: Search Shortcuts
Click Search Recipient. Note: If your BlackBerry® device is integrated with more than one email account, you might be able to start a search from the message list for a specific email account. The device searches only for messages in that list.
Page 27: Attachments
.bmp, .gif, .jpg, .png, and .tif image attachments. If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later, you can view .wmf files on your device. In the messages list, a paper clip icon appears beside messages with attachments.
Page 28: View Presentations
User Guide View attachment information To view the size, author, publication date, and other information about the attachment, open the attachment. Click the file name. Perform one of the following actions: • If you have opened the complete file attachment, click View Info.
Page 29 Click View. Click the trackwheel. Click a menu item. Note: You can only navigate presentation attachments if your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later. About vCard address book attachments Address book attachments (vCard®.vcf files) contain...
Page 30 User Guide To move between presentation views, in a presentation, press M.
Page 31: Synchronizing Data
About email reconciliation If you turn on email reconciliation, any messages that you file or delete on your BlackBerry® device should also be filed or deleted in your desktop email program. Likewise, any changes that you make to messages in your desktop email program should be reflected on your device.
Page 32 User Guide If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later and wireless PIM synchronization is turned on, PIM items should be synchronized over the wireless network. You can turn wireless PIM synchronization on and off using the device.
Page 33: Backing Up And Restoring Device Data
(PIM) synchronization or wireless email reconciliation is not backed up. If you are using the BlackBerry Desktop Software with your device, you can back up and restore your device data using the Backup and Restore tool. See the...
Page 34 User Guide...
Page 35: Typing
AutoText entry. Use AutoText to correct spelling and to replace abbreviations with complete words. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations.
Page 36: Set The Cursor Speed
User Guide Turn off AutoText for SMS messages In the device options, click SMS. Set the Disable AutoText field to Yes. Click the trackwheel. Click Save. Cut or copy text 1. Click the trackwheel. 2. Click Select. 3. Select text. 4.
Page 37 10: Typing Why can’t I use shortcuts on the Home screen? The Dial From Home Screen option overrides using shortcuts on the Home screen, in favor of making calls. To use shortcuts, in the general phone options, set the Dial From Home Screen field to No. How do I change the currency symbol that appears when I press the Currency key?
Page 38 User Guide...
Page 39: Phone
(See page 129.) Make emergency calls You should be able to make emergency calls even if your BlackBerry® device is locked or the SIM card is not inserted. If your device is not connected to the wireless network, it should connect automatically when the emergency call is initiated.
Page 40: Make Calls Using Speed Dial
User Guide To make an emergency call, perform one of the following actions: • Unlocked keyboard or device: In the phone, type the emergency number. Press the Send key. • Locked keyboard or device: Click the trackwheel. Click Emergency Call. Click Yes. Note: Emergency calls can only be made to official emergency access numbers, for example 911 in North...
Page 41: Make Conference Calls
Warning: Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can BlackBerry Safety Information Booklet occur. See the for more information about using speakerphone safely. Related topic Use Bluetooth wireless technology during a call (See page 74.)
Page 42: Change Speed Dial Numbers
User Guide Related topic Change speed dial numbers (See page 42.) Change speed dial numbers In the phone, click the trackwheel. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit.
Page 43: Forward Calls
Forward calls 1. In the phone options, click Call Forwarding. 2. Click the type of calls to forward. 3. Click Do Not Forward or the current forwarding phone number. 4. Click Change Number. 5. Click a forwarding phone number. 6. Click the trackwheel. 7.
Page 44 You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your BlackBerry® device to a TTY device, calls that you receive on your device are converted to text. When TTY is enabled, an indicator appears in the device status section of the screen.
Page 45: Reset Call Timers
Set the default call volume In the phone options, click General Options. Set the Default Call Volume field. Click the trackwheel. Click Save. Related topic About default call volume (See page 44.) About fixed dialing If you enable fixed dialing number (FDN) mode, your device only makes calls to contacts on your FDN list.
Page 46 User Guide To call your voice mail access number, hold 1. To type letters in phone numbers, hold the Alt key and type letters. To mute a call, press the Mute button. To turn off mute, press the Mute button again. To turn on speakerphone, during a call, press the Speakerphone key.
Page 47: Browser
Use the WAP Browser on your device to view WML web pages. Use the BlackBerry Browser to view HTML web pages. If your device is integrated with an account that uses the BlackBerry Enterprise Server™, the BlackBerry Browser also enables you to view your corporate intranet.
Page 48: View Images
User Guide To open the browser and display a list of useful bookmarks provided by your service provider, press the Convenience key. To follow a link, click the link. Click Get Link. To stop loading a web page, click the trackwheel. Click Stop.
Page 49: Create Bookmarks
• Open • Delete View files If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later, you can view .doc, .pdf, .ppt, .txt, .wpd, and .xls file types in the browser. On a web page, click the file link.
Page 50: Browser Shortcuts
Transport Layer Security (TLS) is designed to provide additional authentication and security when you browse web pages using the BlackBerry Browser. Related topic How do I set BlackBerry Browser security options? (See page 135.) About WTLS Wireless Transport Layer Security (WTLS) is the WAP Browser security layer that is designed to provide security for WAP services.
Page 51 12: Browser To close the browser, hold the Escape button.
Page 52 User Guide...
Page 53: Downloading
Legal notice (See page 147.) Manage programs To view a list of programs that are currently loaded on your BlackBerry® device, in the device options, click Advanced Options. Click Applications. To view details for a third-party program, on the Applications screen, click the program. Click Properties.
Page 54 Can I listen to a ring tone before I download it? Why can’t I load new programs onto my device? Verify that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
Page 55 13: Downloading Can I listen to a ring tone before I download it? Yes. On a web page, click a ring tone link. Click Get Link. To preview the ring tone, click Play. To stop listening to the ring tone, click Stop.
Page 56 User Guide...
Page 57: Contacts
Contacts Add contacts Manage contacts Create mailing lists Manage mailing lists Manage contacts in mailing lists Add a phone tune for a contact Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Add pauses or waits Search for contacts in your company address book Search for PIM items...
Page 58: About Categories
If you use IBM® Lotus Notes® as your desktop email program, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in your desktop email program.
Page 59: Address Book
About pauses and waits (See page 59.) About remote address book search To find and add contacts from your company address book, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for...
Page 60 User Guide • To add a contact to your address book, click Add. • To add all the contacts found during the search, click Add All. • To view information for a contact, click View. • To delete a contact from the search results, click Delete.
Page 61: Calendar
Calendar shortcuts Calendar — frequently asked questions About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list.
Page 62 In the calendar options, set the Default Reminder field to the amount of time before the appointment that the BlackBerry® device should remind you. The default is 15 minutes. Related topics About power off and reminders (See page 87.) Can I set a snooze time for task and calendar reminders? (See page 140.)
Page 63: Calendar Shortcuts
To delete an appointment or meeting, click the appointment or meeting. Click Delete. Respond to meeting invitations In an open meeting invitation, click the trackwheel. Click one of the following menu items: • Accept or Accept with comments • Tentative or Tentative with comments •...
Page 64 User Guide...
Page 65: Tasks
Tasks Create tasks Manage tasks Change task status Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items Tasks — frequently asked questions Create tasks 1. In the task list, click the trackwheel. 2.
Page 66 User Guide...
Page 67: Memos
Memos Write memos Manage memos Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items Memos — frequently asked questions Write memos 1. In the memos list, click the trackwheel. 2.
Page 68 User Guide...
Page 69: Alarm
Alarm Set the alarm Silence the alarm Turn off the alarm Alarm — frequently asked questions Set the alarm 1. In the alarm, set the Daily Alarm field to On. 2. Set the time when the alarm should sound. 3. Set whether to snooze the alarm and the length of the snooze.
Page 70 User Guide...
Page 71: Calculator
Calculator Use the calculator memory Copy and paste calculations Convert measurements Calculator shortcuts Use the calculator memory To store a number in the memory, type a number. Press To recall the number in the memory, press J. To delete the number in the memory, press H. To add to the number that is currently stored in the memory, type a number.
Page 72 User Guide...
Page 73: Bluetooth
BlackBerry device (a typical range is approximately 10 meters). After you pair with a Bluetooth-enabled device, you can set your BlackBerry device to connect with that Bluetooth-enabled device without prompting you. Pair with another Bluetooth-enabled device 1.
Page 74 In the Bluetooth® options, in the Address Book Transfer field, perform one of the following actions: • To share all the contacts in your BlackBerry® device address book, select All Entries. • To share contacts that you have had contact with...
Page 75: Date And Time
• To use the wireless network as the date and time source, set the Date/Time Source field to Network. • To use the BlackBerry® network as the date and time source, set the Date/Time Source field to BlackBerry. • To set the date and time yourself, set the Date/ Time Source field to Off.
Page 76 User Guide...
Page 77: Profiles
You can create a profile that specifies which sounds to use, whether to notify you when the BlackBerry® device is in or out of the holster, and what volume level to use. You can use different sounds for each type of item.
Page 78 The BlackBerry® device has a preset profile exception for important calls. You can add contacts to this profile exception, or you can delete it.
Page 79: Silence Your Device
• Delete Name Silence your device To silence your BlackBerry® device, in the profiles list, select the Quiet profile. To receive only vibrate notification, in the profiles list, select the Vibrate profile. To turn off all notification, including profile exceptions and LED notification, in the profiles list, select the Off profile.
Page 80 User Guide Can I set one phone tune for all my profiles? Yes. In the profiles list, click the trackwheel. Click Show Tunes. Click a phone tune. Click Set As Phone Tune.
Page 81: Screen Display
81.) Turn on and off the device screen To turn on the screen, roll the trackwheel or press a key. When your BlackBerry® device is not used for a period of time, the screen turns off to conserve battery power.
Page 82: Set Convenience Keys
About Convenience keys (See page 82.) About themes Depending on your service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as programs, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Page 83 In the device options, click Theme. Click a theme. Click Delete. Note: You might not be able to delete themes that are preloaded on your BlackBerry® device. Download themes Your service provider might have supplied a link to a preferred vendor of themes. In the device options, click...
Page 84 User Guide...
Page 85: Language
Why do some characters not appear correctly on my device? If your BlackBerry® device is integrated with the BlackBerry Enterprise Server™ and the BlackBerry Enterprise Server does not support the characters, the characters do not appear correctly when you use the BlackBerry Browser or open an attachment.
Page 86 User Guide...
Page 87: Power And Battery
Extend battery life Reset the device About power off and reminders If you turn off your BlackBerry® device by pressing the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your device should turn itself on at the following times: •...
Page 88: Reset The Device
User Guide Reset the device Remove and reinsert the battery.
Page 89: Network Coverage
Create a list of preferred networks. These networks are scanned first when you are traveling. Your BlackBerry® device attempts to connect to a preferred network based on the order in which the networks appear in your preferred network list. If no network in the list is available, your device automatically roams to an available network.
Page 90: Preferred Network List
How do I register my device with the network? How do I select a network when traveling? In most cases, your BlackBerry® device automatically roams to an appropriate network. If you have a preferred network list, your device scans first for networks in the list.
Page 91: Sim Card
Your SIM card phone book gives you access to the contacts that are saved on your SIM card. The SIM card phone book is different from the BlackBerry® device address book. If you use a different SIM card in your device, the contacts in your SIM card phone book change.
Page 92: Change The Sim Card Pin Code
If you change SIM cards, any SMS messages that are saved on the new SIM card are imported to your BlackBerry® device, and then they are removed from the SIM card. Set SIM card security 1.
Page 93: Security
Security — frequently asked questions About the device password If you type your BlackBerry® device password incorrectly five times, you must type blackberry before you can continue. The next time that you type your password, and on subsequent password attempts, the characters that you type are displayed.
Page 94: Lock And Unlock The Device
If you do not set a device password, you can lock your keyboard to prevent accidentally placing calls or typing characters. Lock and unlock the keyboard To lock the BlackBerry® device keyboard, on the Home screen, click Keyboard Lock. To unlock the keyboard, double-click the trackwheel. Related topic About keyboard lock (See page 94.)
Page 95: Regenerate Encryption Keys
About content protection and compression (See page 94.) About encryption keys Encryption keys are used if your BlackBerry® device is integrated with an account that uses the BlackBerry Enterprise Server™ or BlackBerry Desktop Redirector. Encryption keys are designed to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the device.
Page 96: Verify Security Software
This procedure stops all services and removes all data, including passwords and encryption keys, from the BlackBerry® device. Before you clear your device, verify that a backup copy of your data is available. 1. In the device options, click Security Options.
Page 97: Set Owner Information
28: Security Set owner information In the device options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your BlackBerry® device.
Page 98 User Guide...
Page 99: Third-Party Program Control
Control connections with the device Control access to personal information Security — frequently asked questions About firewall settings If you have third-party programs on your BlackBerry® device, the firewall option is designed to prevent these programs from transmitting data without your knowledge.
Page 100: Control External Connections
Warning: Setting permissions for third party programs can significantly affect the operation of third-party programs on your BlackBerry® device. If you are unsure about how changing these settings might affect the operation of third party programs on your device, contact your system administrator or service provider for more information.
Page 101 5. In the Interactions group, set the following fields: • To control whether third-party programs can communicate with other programs on your BlackBerry® device, such as the device runtime store, persistent store, and global e vents, set the Interprocess Communications field.
Page 102 User Guide...
Page 103: Brickbreaker
BrickBreaker About BrickBreaker BrickBreaker scoring How do I set the speed of the paddle? How do I accelerate the paddle? Can I change the volume for the game? Can I submit my scores to the BrickBreaker high score web site? How do I check the BrickBreaker high score web site? Why are the bricks descending? About BrickBreaker...
Page 104 User Guide Can I submit my scores to the BrickBreaker high score web site? Yes. In the BrickBreaker options, type a user name and password. If you beat your previous high score, you can submit your name and score to the public high score web site.
Page 105: Service Books
Receive new service books Service books arrive on your BlackBerry® device in one of the following ways: • over the wireless network from your service provider or system administrator •...
Page 106 User Guide...
Page 107: Frequently Asked Questions
Frequently asked questions General — frequently asked questions Email and PIN messages — frequently asked questions SMS messages — frequently asked questions MMS messages — frequently asked questions Attachments — frequently asked questions Synchronization — frequently asked questions Typing — frequently asked questions Phone —...
Page 108 User Guide...
Page 109: General - Frequently Asked Questions
Escape button twice. Why is there a flashing light on my device? The notification LED on the top of your BlackBerry® device flashes different colors to indicate various states. A red light indicates that a new message has arrived and your current profile is set to notify you using the LED.
Page 110 User Guide...
Page 111: Email And Pin Messages - Frequently Asked Questions
Email and PIN messages — frequently asked questions How do I compose an email or PIN message from the To screen? Why can’t I send messages? Why can’t I receive messages? Why is the menu item for sending a message not available? Why does the letter D appear beside sent PIN messages?
Page 112 Verify that email redirection to your device is turned on. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected.
Page 113 Why is “More available” appearing at the end of my message? Long messages are sent to your BlackBerry® device in sections. As you read the first section, the next section should be sent to your device automatically, if you are in a wireless coverage area.
Page 114 User Guide Why are call logs appearing in the messages list? When you make or receive a call, the BlackBerry® device creates a call log that contains information about the call. To stop call logs from appearing in the messages list, in the phone options, click Call Logging.
Page 115 How do I make changes to the folders on my device? You cannot add, edit, or delete folders from your BlackBerry® device. To add, edit, or delete a folder, change it in your desktop email program and reconcile your email messages with your device.
Page 116 User Guide messages from the main messages list? Yes. If your BlackBerry® device is integrated with more than one email account, you might be able to set which email account is used by default when you send messages from the main messages list. In the device options, click Advanced Options.
Page 117: Sms Messages - Frequently Asked Questions
Why can’t I send SMS messages? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
Page 118 User Guide Why were some of my messages deleted from the device? If your BlackBerry® device memory is full, your device deletes the oldest messages from the messages list to accommodate new ones. It does not delete saved messages. Why aren’t all the SMS options...
Page 119: Mms Messages - Frequently Asked Questions
Yes. In the device options, click MMS. To set when your BlackBerry® device communicates with the Multimedia Messaging Service Centre (MMSC), set the Multimedia Reception field. To set when your BlackBerry device receives MMS messages, set the Automatic Retrieval field. Can I filter unwanted MMS messages? Yes.
Page 120 User Guide...
Page 121: Attachments - Frequently Asked Questions
Novell GroupWise, or the BlackBerry Internet Service. To view image attachments, your device must be integrated with an account that uses BlackBerry Enterprise Server version 4.0 or later or the BlackBerry Internet Service. Contact your system administrator or service provider for more information.
Page 122: Spreadsheet Attachments
Yes. If the search term is found, the content should be retrieved automatically. To view the text on your BlackBerry® device, verify that you are in a wireless coverage area and that your device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
Page 123: Document Attachments
37: Attachments — frequently asked questions What does skipped content mean? The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More. Can I view tracked changes in document attachments? Depending on the document type, you might be able...
Page 124 User Guide...
Page 125: Synchronization - Frequently Asked Questions
Can I reconcile email messages over the wireless network? Yes. If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM®...
Page 126 BlackBerry Desktop Software before you turn on wireless PIM synchronization. If you use the BlackBerry Desktop Software to turn on wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the BlackBerry BlackBerry Desktop Desktop Software.
Page 127 Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes. To use this feature, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft®...
Page 128 User Guide...
Page 129: Phone - Frequently Asked Questions
You can make calls from the Home screen, but you cannot use Home screen shortcuts. Can I use the phone when the device or keyboard is locked? The BlackBerry® device is designed to enable you to make emergency calls when your device or keyboard is locked.
Page 130 User Guide See “Make emergency calls” on page 39 for more information on emergency calls. If your device is integrated with a corporate email account, you might be able to make other phone calls when your device is locked. Contact your system administrator for more information.
Page 131: Answering Or Ending Calls
How do I stop my device from answering or ending calls automatically? If you use a holster with your BlackBerry® device, you can set how calls are handled when you insert or remove your device from the holster. To stop your device from answering calls automatically when you remove it from the holster, in the phone options, click General Options.
Page 132 User Guide...
Page 133: Browser - Frequently Asked Questions
Can I use the BlackBerry Browser? Yes, if your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM®...
Page 134: Web Page
I’m adding a bookmark? If you select the Available Offline check box, you can view a web page when your BlackBerry® device is not connected to the wireless network or when you are outside a wireless coverage area. When you view the web page offline, it displays the information that was current when you last viewed the bookmark online.
Page 135: Security Options
To set BlackBerry Browser security, in the device options, click Security Options. Click TLS. To apply TLS to the connection between the BlackBerry Enterprise Server and a web server, set the TLS Default field to Proxy. Set the Allow HTTPS Redirections field to Yes.
Page 136 User Guide To set whether you are prompted about server security issues, set the fields in the Server Authentication section. If you set a field to No, connections should be prevented if a server security issue occurs. To set whether you are prompted about client security issues, set the fields in the Client Authentication section.
Page 137: Contacts - Frequently Asked Questions
Address screen? These fields are custom fields where you can add information about your contacts, such as spouse name or nickname. You can set up your BlackBerry® Desktop Software to synchronize with these custom fields in your desktop email program.
Page 138 User Guide How do I change the volume level for the custom phone tune? Custom phone tunes are based on the active notification profile. When you add a custom phone tune from the address book, the volume for the tune matches the volume that is set in the active notification profile.
Page 139: Calendar - Frequently Asked Questions
Calendar — frequently asked questions Can I synchronize PIM items over the wireless network? Are there any restrictions for using the calendar with Lotus Notes? How do I expand the number of hours that are shown in the calendar? How do I change the day of the week that displays first when viewing the calendar in Week view? Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?
Page 140: Calendar Reminders
How do I change how long appointments remain in the device calendar? To change the number of days that your BlackBerry® device keeps appointments in the calendar, in the calendar options, set the Keep Appointments field. Appointments in your device calendar that are older than the number of days that you specify in the Keep Appointments field are deleted from your device.
Page 141: Bluetooth - Frequently Asked Questions
Bluetooth — frequently asked questions How do I connect my BlackBerry device with another Bluetooth-enabled device? How do I connect my BlackBerry device with my computer? How do I know when my Bluetooth radio is on? What if I can’t type a passkey on the Bluetooth-...
Page 142 You can only connect to a Bluetooth®-enabled device without being prompted if the Bluetooth-enabled device is paired with your BlackBerry® device. In the paired Bluetooth-enabled devices list, click a paired Bluetooth-enabled device. Click Device Properties. Set the Trusted field to Yes.
Page 143: Security - Frequently Asked Questions
Why does the Verifying Security Software dialog box appear when I restart my device? When this dialog box appears, the BlackBerry® device is verifying that all security software is implemented properly on your device. The tests are designed to run automatically when your device restarts.
Page 144: Password Keeper
User Guide How do I specify the criteria for random passwords that are generated in the password keeper? In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols. How do I prevent passwords from appearing on the screen in the password keeper? In the password keeper options, set the Show...
Page 145: Shortcuts
Shortcuts Home screen shortcuts Options and fields shortcuts Navigating screens shortcuts Typing shortcuts Editing text shortcuts Messages shortcuts Search shortcuts Attachments shortcuts Phone shortcuts Browser shortcuts Calendar shortcuts Calculator shortcuts Home screen shortcuts To return to the Home screen from any other screen, press the End key.
Page 146: Editing Text Shortcuts
User Guide To select multiple items or characters, hold the Shift key and roll the trackwheel. To page up or down in a list, hold the Alt key and roll the trackwheel. To move to the top of a screen, press T. To move to the bottom of a screen, press B.
Page 147: Legal Notice
Legal notice © 2005 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S.
Page 148 User Guide INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information and/or third-party web sites (“Third-Party Information”).
Page 149: Index
Index About Convenience keys, 82 accepting meeting invitations, 63 service books, 105 accessibility, default volume, 44 activation, enterprise, 7 adding auto signature, 11 call forwarding number, 43 call notes, 42 contacts, 57 contacts from attachments, 29 contacts from remote address book search results, contacts to email messages, 10 contacts to FDN list, 45 contacts to PIN messages, 10...
Page 150 74 frequently asked questions, 141 paired devices list, 141 phone, 74 radio, 73 radio icon, 141 removing paired devices, 74 setting BlackBerry device name, 74 trusted device, 74, 142 book icon, service books bookmarks adding folders, 50 available offline, 134...
Page 151 sending images, 48 sending links, 48 sending web page addresses, 49 shortcuts, 50 viewing content, 47, 134 viewing files in, 49 viewing history, 48 viewing images, 48 See also web pages browser push about, 54 notification options, 54 turning on, 54 cache, browser, 50 calculator converting measurements, 71...
Page 152 User Guide making from Home screen, 129 making using speed dial, 40 muting, 40 resetting timers, 45 setting notification for, 77 smart dialing, 43 splitting conference, 41 transferring, 41 TTY, 44 using Bluetooth during, 74 using speakerphone, 40 See also phone categories about, 58...
Page 153 viewing, 57 See also address book content compression about, 94 turning on, 95 content protection about, 94 turning on, 94 Convenience keys About, 82 setting, 82 converting measurements, 71 copying calculation, 71 password keeper passwords, 96 text, 36 corporate extension dialing, setting, 44 country codes, setting default, 43 coverage frequently asked questions, 90...
Page 154 User Guide service books, 105 SIM card phone book contacts, 91 SMS messages, 18 speed dial numbers, 42 tasks, 65 themes, 83 third-party programs, 53 using email reconciliation, 31 See also removing delivery confirmation for PIN messages, 112 for SMS messages, 117 desktop email program add out-of-office reply from device, 12 conflicts, 126...
Page 155 opening, 9 redirecting from folders, 13, 115, 126 replying, 10 requirements for filing, 113 resending, 10 resending automatically, 10 restricting, 114 saving, 10 saving draft, 10 saving sent, 11 sending, 9 setting importance, 10 stop from sending, 112 viewing filed, 11 viewing longer subject line, 114 See also messages...
Page 156 User Guide adding for bookmarks, 50 available for email redirection, 115 changing, 115 collapsing, 10, 50 expanding, 10, 50 redirecting email messages from, 13, 126 redirecting sent items, 13 renaming for bookmarks, 50 viewing filed email messages, 11 font, setting, 82 forwarding call notes, 42 calls, 43...
Page 157 JavaScript support, 134 key rate, setting, 36 key tones, turning on, 36 keyboard lock, 94 keys, encryption, 95 language adding, 85 removing, 85 setting, 85 light flashing, 109 links address, 48 copying addresses, 48 creating, 113 creating for PIN, 113 selecting, 47, 134 sending from browser, 48 using, 113...
Page 158 User Guide searching, 25 searching by recipient, 26 searching by sender, 26 searching by service, 25 searching by subject, 26 sending from different accounts, 9 sending images in, 48 sending links in, 48 sending web page addresses in, 49 setting notification for, 77 setting search criteria, 25 shortcuts, 13 stop forwarding, 115...
Page 159 tasks, 65 See also viewing; showing order, of filters, 12 organizing bookmarks, 50 out-of-office reply about, 12 setting, 12 turning off automatically, 12 owner information, setting, 97 pairings, Bluetooth, 73 panning images, 48 password keeper about, 95 criteria for generating random passwords, 144 options, 144 passwords call blocking, 42...
Page 160 User Guide turning on automatically, 87 preferred network list, network list presentations MMS messages, 119 navigating, 29 viewing, 28 preventing, copying passwords, 143 previewing ring tones, 55 priority of messages, setting, 10 profile exceptions about, 78 adding contacts to, 78 changing contacts, 78 creating, 78 deleting, 78...
Page 161 SMS messages, 18 resetting call timers, 45 device, 88 restoring about, 33 deleted service books, 105 device, 143 device data, 33 ring tones adding, 53 deleting, 77 downloading, 53 listening, 77 previewing, 55 showing, 77 testing, 77 See also profiles rotating images, 48 saving draft email messages, 10...
Page 162 User Guide third-party programs accessing personal information, 101 third-party programs transmitting data, 99 TLS, 50 turning off device password, 94 verifying software, 96 WTLS, 50 selecting wireless network, 90 sender creating filters using, 13 searching by, 26 sending address book attachments, 10 email messages, 9 images in messages, 48 links in messages, 48...
Page 163 SMS messages, 92 SIM card phone book about, 91 adding contacts to, 91 adding contacts to address book, 91 deleting contacts, 91 editing contacts, 91 types of entries, 91 See also address book; contacts size, database, 109 skipped content, 123 smart dialing about, 43 corporate extension dialing, 44...
Page 164 User Guide number of, 138 opening, 65 setting notification for, 77 showing in the calendar, 140 snooze, 140 sorting by category, 59 synchronizing, 31 text cutting or copying, 36 pasting, 36 shortcuts for editing, 146 text messages, SMS messages text telephone, theme about, 82 deleting, 83...
Page 165 vCard attachments, address book attachments version, software, 109 viewing animated graphics, 134 AutoText entries, 35 contacts, 57 filed messages, 11 filters, 13 images, 48 information about file attachments, 28 list of programs, 53 mailing lists, 57 memos, 67 MMS messages, 21 next and previous web pages, 48 password keeper passwords, 96 presentations, 28...
Page 166 User Guide zooming images, 48...

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