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BENQ-SIEMENS Vodafone C72 Service Manual

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Release 1.0
Service Manual
C72
Level 1-3
Release
Date
Department
Notes to change
R1.0
29.11.2005
BenQMobile S CC CES
New document
11/2005
Technical Documentation
TD_Repair_L1-L3_C72_R1.0.pdf
Page 1 of 45
Company Confidential
2005©BenQ

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Summary of Contents for BENQ-SIEMENS Vodafone C72

  • Page 1 Release 1.0 Service Manual Level 1-3 Release Date Department Notes to change R1.0 29.11.2005 BenQMobile S CC CES New document 11/2005 Technical Documentation TD_Repair_L1-L3_C72_R1.0.pdf Page 1 of 45 Company Confidential 2005©BenQ...

  • Page 2: Table Of Contents

    Release 1.0 Table of Content Key Feature ..........................3 C72 Interface to Accessories ....................5 Unit Description of C72......................5 Exploded View of C72 .......................6 Disassembly of C72 ........................7 Reassembly of C72 .........................11 BenQ Service Equipment User Manual .................12 GRT Software: Functionality Configuration................13 GRT Software: Regular Usage ....................15 JPICS (Java based Product Information Controlling System) ..........20 International Mobile Equipment Identity, IMEI..............26...

  • Page 3: Key Feature

    Release 1.0 1 Key Feature Bands • Triple Band E-GSM 900 / GSM 1800 / GSM 1900 • GPRS Multi Class 10 • Li-Ion Battery Pack Battery • Nominal Voltage : 3.7V • Nominal Capacity : 650 mAh • GSM Capacity : 600 mAh •...
  • Page 4 Release 1.0 • Illumination color : White LED • 6 amber LEDs for keypad • tactile finder on key ”5” • Operator key • 3 in 1 earpiece for Handset, Hands-free, and Ring tones Acoustics • Omni-directional microphone • Loud signal emitter (sound ringer) (>100 dBA) SPL @ 5cm (Hong Kong spec) •...

  • Page 5: C72 Interface To Accessories

    Release 1.0 2 C72 Interface to Accessories There are no specific mechanical interfaces to the car cradle. The car cradle is designed to fit the existing design. The I/O-Connector (Lumberg-slim-connector) is in use. The compatible interface is suitable to use the travel charger. 3 Unit Description of C72 The C72 is designed as a two-PCB phone with exchangeable upper-case, exchangeable battery-cover and exchangeable keypad.

  • Page 6: Exploded View Of C72

    Release 1.0 4 Exploded View of C72 Display window Design Ring Upper Case Keypad Speaker Mesh Screws Display Module SAR Frame Metal Dome Foil MMI PCB Camera Module Acoustic Sealing Microphone Irda Lens Antenna Vibra Motor Lower Case Battery Pack Battery Cover 11/2005 Technical Documentation...

  • Page 7: Disassembly Of C72

    Release 1.0 Disassembly of C72 ESD concept; the internal circuits are more susceptible to ESD because of the use of Note: exchangeable housing. The construction of the internal block is designed, in the best possible way, to protect the circuit against sparks. The keypad must be completely closed to prevent any occurrence of an ESD disruptive discharge.
  • Page 8 Release 1.0 Step 5 Step 6 To remove the Upper cover, gently pull the cover upwards Remove the upper case using a case opening tool. from the side of the phone while holding firmly the lower case as shown. Step 7 Step 8 To remove the SAR frame and Light Guide assembly from The keypad can be separated from the upper case as...
  • Page 9 Release 1.0 Step 11 Step 12 Remove the Acoustic sealing, Vibra motor and MIC from Remove Speaker, Camera shielding cover, and the the lower case. Camera Step 13 Step 14 A view of a separated SAR frame and MMI PCB Use the tool shown to remove the MMI PCB from the SAR frame.
  • Page 10 Release 1.0 Step 13 Fully disassembled C65 11/2005 Technical Documentation TD_Repair_L1-L3_C72_R1.0.pdf Page 10 of 45 Company Confidential 2005©BenQ...

  • Page 11: Reassembly Of C72

    Release 1.0 6 Reassembly of C72 For the reassembly of the C65, reverse the disassembly procedures from Step 13 to Step 1. However there are some areas to be taken note of during reassembling of the phone. During the installation of the SIM card, make sure that the SIM card is inserted properly and that the golden contact area is facing downwards.

  • Page 12: Benq Service Equipment User Manual

    Release 1.0 BenQ Service Equipment User Manual Introduction Every LSO repairing BenQ handset must ensure that the quality standards are observed. BenQ has developed an automatic testing system that will perform all necessary measurements. This testing system is known as: BenQ Mobile Service Equipment •...

  • Page 13: Grt Software: Functionality Configuration

    Release 1.0 GRT Software: Functionality Configuration Select „Settings >> SWUP / JPICS” Step 1: Proceed as follows Step 2: Select all required Variants you need to repair (click onto the “+” in front of the product name. Check Com-Port setting. If necessary change it Check speed setting.
  • Page 14 Release 1.0 Connect to GRM Server Step 3: • Choose in the section „GRM” the „Connect to GRM Database“ functionality Enter your GRT-Username and Password into this fields Activate always both boxes if you connect to the database. Start with “Connect” It you IT infrastructure parameter have changed, use this button to move to the configuration mask...

  • Page 15: Grt Software: Regular Usage

    Release 1.0 GRT Software: Regular Usage Select the section SWUpdate Step 1: Choose the area you want to work with Step 2: • Personal Repair Personal Repair is always accessible. Basis for the decision if a SW-Update is authorised by Siemens is the so called Service Release-Table . Example: Mobile Phone has already SW50.
  • Page 16 Release 1.0 9.1 Window explanation This general explanation is valid for all SW-Update channels (Personal Repair, Operator SWAP, Operator SWUpdate) After using „Check Variant“ Phone IMEI- Number will be shown here Window to select the mobile phone CPU Shows the different SW –Versions a) SW inside the mobile phone b) Version of Service Release Table c) Version of Master Table SW...
  • Page 17 Release 1.0 9.2 Case 1: Personal Repair (green) Step 1: Carry out step 1 – 4 to start SW-Update. Select the mobile phone CPU type Start SW-Update Choose if customer data shall be erased. If “Yes” activate the boxes in front of xfs and mapping Read out phone type/Variant.
  • Page 18 Release 1.0 9.3 Case 2: Operator SWAP (red) Step 1: Carry out step 1 – 4 to start SW-Update. Select the mobile phone CPU type Start SW-Update Choose if customer data shall be erased. If “Yes” activate the boxes in front of xfs and mapping Read out phone type/Variant.
  • Page 19 Release 1.0 9.4 Case 3 Operator SWUpdate (blue) Step 1: Carry out step 1 – 4 to start SW-Update. Select the mobile phone CPU type Start SW-Update Choose if customer data shall be erased. If “Yes” activate the boxes in front of xfs and mapping Read out phone type/Variant.

  • Page 20: Jpics (Java Based Product Information Controlling System)

    Release 1.0 JPICS (Java based Product Information Controlling System) Overview The following functions are available for the LSO: • General mobile information • Generate PINCODE • Generate SIMLOCK – UNLOCK – Code • Print IMEI labels • Lock, Unlock and Test the BF - Bus 11/2005 Technical Documentation TD_Repair_L1-L3_C72_R1.0.pdf...
  • Page 21 Release 1.0 The access to the JPICS server which is located in Kamp–Lintfort is protected by chip card and in addition using secure socket layer (SSL) connection. The JPICS server is only available for authorized users with a specially coded smart card. These smart cards and the administration of the JPICS web server and the PICS database –...
  • Page 22 Release 1.0 Installation overview The following installation description assumes that a web browser is already installed. JPICS is tested with the following browsers: 1. Internet Explorer Version 5.5 and higher 2. Netscape Version 6 and higher For further information regarding supported browsers, browser version and supported operating systems, see the Sun FAQ’s.
  • Page 23 Release 1.0 Generate Codes In the JPICS application you can choose to generate: • Masterphone codes • Simlock – Unlock – Codes Masterphone codes The Masterphone code is used to unlock blocked mobiles. Masterphone codes can only be supplied for mobiles which have been delivered in a regular manner.
  • Page 24 Release 1.0 Simlock – Unlock – Code The Simlock – Unlock – Codes can only be generated if the following conditions are given: • Mobile must have an active Simlock inside. • The user must be given the authorization to obtain Simlock – Unlock – Codes for the variant of the operator to which the mobile was delivered last time.
  • Page 25 Release 1.0 Printing IMEI label The module “printing IMEI label” offers the possibility to re-print IMEI labels for mobiles again. You are able to print 1 label in just one step. To prevent that misaligned labels are being printed, the setting “Print test labels = ”...

  • Page 26: International Mobile Equipment Identity, Imei

    Release 1.0 9 International Mobile Equipment Identity, IMEI The mobile equipment is uniquely identified by the International Mobile Equipment Identity, IMEI, which consists of 15 digits. Type approval granted to a type of mobile is allocated 6 digits. The final assembly code is used to identify the final assembly plant and is assigned with 2 digits.

  • Page 27: General Testing Information

    Release 1.0 10 General Testing Information General Information The technical instruction for testing GSM mobile phones is to ensure the best repair quality. Validity This procedure is to apply for all from Siemens AG authorized level 2 up to 2.5e workshops. Procedure All following checks and measurements have to be carried out in an ESD protected environment and with ESD protected equipment/tools.
  • Page 28 Release 1.0 Incoming check and check after assembling: !! Verify the customers fault description!! After a successful verification pass the defective item to the responsible troubleshooting group. If the fault description can not be verified, perform additional tests to save time and to improve repair quality.
  • Page 29 Release 1.0 GSM Test: With the availability of the GRT Test /Alignment software, this tool has to be used to perform the outgoing test! >Connect the mobile/board via internal antenna (antenna coupler) and external antenna (car cradle/universal antenna clip) to a GSM tester >Use a Test SIM For Triple Band phones use a separate test case, if the test software allows only one handover.
  • Page 30 Release 1.0 External Antenna Call from MS • GSM900 • Keyboard check • individual • high TCH check • second highest PCL • BS Power = -75 dBm • middle BCCH TX GSM Band 1 • high TCH • Frequency Error •...
  • Page 31 Release 1.0 Annex 1 Test SIM Card There are two different “Test SIM Cards” in use: 1) Test SIM Card from the company “ORGA” Pin 1 number: 0000 PUK 1 12345678 Pin 2 number: 0000 PUK 2 23456789 2) Test SIM Card from the company “T-D1” Pin 1 number: 1234 76543210...
  • Page 32 Release 1.0 Annex 2 Battery Date Code overview Varta Date code example N 9 A VA Year (N:2001, O:2002...) Supplier Code Month (1:Jan, 2:Feb,…9:Sep, O:Oct, N:Nov, D:Dec) (Maker’s marking) Revision Letter (A, B,…) Hitachi / Maxwell Date code example N 9 A MX Year (N:2001, O:2002...) Supplier Code Month (1:Jan, 2:Feb,…9:Sep, O:Oct, N:Nov, D:Dec)

  • Page 33: Introduction Of Service Repair Documentation Level 3 - C72

    Release 1.0 11 Introduction of Service Repair Documentation Level 3 – C72 11.1 Purpose This Service Repair Documentation is intended to support Service partners to carry out repairs on BenQ repair level 3. The described failures shall only be repaired in BenQ authorized local workshops.

  • Page 34: List Of Available Level 3 Spare Parts

    Release 1.0 12 List of available level 3 spare parts (according to Component Matrix V1.11 - check C-market for updates) Product ID Order Number Description CM S2700 L36315-Z77-C218 JOYSTICK V2650 L36197-F5008-F492 IRDA 115.2 KBIT X1400 L36334-Z97-C336 CONNECTOR BATTERY 3-POL R65 X1504 L36334-Z93-C303 IO-JACK SLIM 12-POL X1604 L50634-Z97-C406...

  • Page 35: C72 Board Layout

    Release 1.0 14 C72 Board layout Upper board side Joystick Connector Connector Display Board to Bord Lower board side IRDA Connector Connector CAMERA RF Antenna Connector Connector Connector Capacitor Battery SIM CARD READER IO Jack 11/2005 Technical Documentation TD_Repair_L1-L3_C72_R1.0.pdf Page 35 of 45 Company Confidential 2005©BenQ...

  • Page 36: Sim Card Problems

    Release 1.0 15 SIM Card Problems Fault Symptoms Customer: GRT: Handset does not accept SIM card SIM Card Problems Back to customer SIM Card Problems without repair Watch for oxidation and caused by customer damaged pads of the SIM Card reader SCRAP - has to be send separately to WSC...

  • Page 37: Io Connector Problems

    Release 1.0 16 IO Connector Problems Fault Symptoms Customer: GRT: Charging Problems No connection to GRT Problems with external loudspeaker or microphone when using a car kit Problems with accessories connected at the IO connector Back to customer IO connector Problems without repair Watch for oxidation and caused by customer...

  • Page 38: Battery Connector Problems

    Release 1.0 17 Battery Connector Problems Fault Symptoms Customer: GRT: Mobile does not switch on Current measured failed Battery connector Back to customer Problems without repair Watch for oxidation and caused by customer damaged pads of the Connector okay SCRAP - has to be send separately to WSC - check for twisted or...

  • Page 39: Display Problems

    Release 1.0 18 Display Problems Fault Symptoms Customer: GRT: Display problems, like missing lines or columns on the LCD Display problems or display contrast problems or illumination problems Display connector Back to customer Problems without repair Watch for oxidation and caused by customer damaged pads of the Connector...

  • Page 40: Mmi Problems

    Release 1.0 19 MMI Problems Fault Symptoms Customer: GRT: Keyboard malfunction Keyboard malfunction Keypad illumination does not work Current measured failed MMI BtoB connector Back to customer Problems without repair Watch for oxidation and caused by customer damaged pads of the Connector okay SCRAP...

  • Page 41: Irda Problems

    Release 1.0 20 IRDA Problems Fault Symptoms Customer: GRT: IRDA does not work Display problems IRDA Problems Back to customer without repair Watch for oxidation and caused by customer damaged pads of the Diode okay SCRAP - has to be send separately to WSC - Check for dry joints Check the status of the...

  • Page 42: Connector Camera

    Release 1.0 21 Connector Camera Fault Symptoms Customer: GRT: No or bad Camera Camera Problems Camera connector Back to customer Problems without repair Watch for oxidation and caused by customer damaged pads of the Connector okay SCRAP - has to be send separately to WSC - check for twisted or okay...

  • Page 43: Connector Rf

    Release 1.0 22 Connector RF Fault Symptoms Customer: GRT: Network search Failure by TX/RX measurements No location update possible No location update possible Network Back to customer Problems without repair Watch for oxidation and caused by customer damaged pads of the Connector okay SCRAP...

  • Page 44: Joystick

    Release 1.0 23 Joystick Fault Symptoms Customer: GRT: Joystick malfunction Tbd. Joystick Back to customer Problems without repair Watch for oxidation and caused by customer damaged pads of the Joystick okay SCRAP - has to be send separately to WSC - Check for dry joints okay Check the status of the...

  • Page 45: Rf Antenna Capacitor

    Release 1.0 24 RF Antenna Capacitor Fault Symptoms Customer: GRT: Network search Failure by TX/RX measurements No location update possible No location update possible Network Back to customer Problems without repair caused by customer Watch for oxidation okay SCRAP - has to be send separately to WSC - check for twisted or Check the status of the...

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