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EN 14
5.
EM5.2E AA
How to exit SAM
Use one of the following methods:
•
Press the "MENU" button on the RC-transmitter, or
•
Switch the set to STANDBY via the RC-transmitter, or
•
Press the "EXIT" button on the DST.
5.2.3
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer. The service technician can than ask the
customer to activate the CSM, in order to identify the status of
the set. Now, the service technician can judge the severity of
the complaint. In many cases, he can advise the customer how
to solve the problem, or he can decide if it is necessary to visit
the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
How to enter CSM
Use one of the following methods:
•
Press the "MUTE" button on the RC-transmitter
simultaneously with the "MENU" button on the TV (top
control) for at least 4 seconds.
•
Key in the code "123654" via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to navigate
By means of the "CURSOR-DOWN/UP" knob on the RC-
transmitter, you can navigate through the five menus.
Contents of CSM
Customer Service Menu 1
•
SOFTWARE VERSION (Example: EM53EU1-
1.0_01234). Displays the build in software version. In case
of field problems related to software, software flash-RAM
pos.7006 must be changed by a new one. Do this via
soldering. You will find details of the software versions in
the chapter "Software Survey" of the "Product Survey -
Colour Television" publication. This publication is
generated four times a year.
•
FEATURE BOX. The 12NC-number of the build in Feature
Box software
•
SET TYPE. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV-set.
•
CODE 1. Gives the latest 5 errors of the error buffer. As
soon as the built-in diagnose software has detected an
error the buffer is adapted. The last occurred error is
displayed on the leftmost position. Each error code is
displayed as a 3-digit number. When less than 10 errors
occur, the rest of the buffer is empty (000). See also
paragraph "Error Codes" for a description.
•
CODE 2. Gives the first 5 errors of the error buffer. See
also paragraph Error Codes for a description.
•
VOLUME. Gives the last status of the volume as set by the
customer. The value can vary from 0 (volume is minimum)
to 100 (volume is maximum). Volume values can be
changed via the volume key on the RC-transmitter.
•
BRIGHTNESS. Gives the last status of the brightness as
set by the customer. The value can vary from 0 (brightness
is minimum) to 100 (brightness is maximum). Brightness
values can be changed via the "CURSOR LEFT" and
"CURSOR RIGHT" keys on the RC-transmitter after
pressing the "MENU" button and selecting "PICTURE" and
"BRIGHTNESS".
•
CONTRAST. Gives the last status of the contrast as set by
the customer. The value can vary from 0 (contrast is
minimum) to 100 (contrast is maximum). Contrast values
can be changed via "CURSOR LEFT" and "CURSOR
Service Modes, Error Codes, and Fault Finding
RIGHT" keys on the RC-transmitter after pressing the
"MENU" button and selecting "PICTURE" and
"CONTRAST".
•
COLOUR. Gives the last status of the colour saturation, as
set by the customer. The value can vary from 0 (colour is
minimum) to 100 (colour is maximum). Colour values can
be changed via "CURSOR LEFT" and "CURSOR RIGHT"
keys on the RC-transmitter after pressing the "MENU"
button and selecting "PICTURE" and "COLOUR".
•
HUE. Only relevant for NTSC-signals (e.g. some NTSC-
DVD-discs).
Customer Service Menu 2
•
SHARPNESS. Gives the sharpness value. The value can
vary from 0 (sharpness is minimum) to 7 (sharpness is
maximum). In case of bad antenna signals, a too high
value of the sharpness can result in a noisy picture.
Sharpness values can be changed via the "CURSOR
LEFT" and "CURSOR RIGHT" keys on the RC-transmitter
after pressing the "MENU" button and selecting
"PICTURE" and "SHARPNESS".
•
HEADPHONE VOLUME. Gives the last status of the
headphone volume, as set by the customer. The value can
vary from 0 (volume is minimum) to 100 (volume is
maximum). Headphone volume values can be changed via
the "CURSOR LEFT" and "CURSOR RIGHT" keys on the
RC-transmitter after pressing the "MENU" button and
selecting "SOUND" and "HEADPHONE VOLUME".
•
SURROUND MODE. Indicates the by the customer
selected surround mode (or automatically chosen mode).
In case the set is a Non-Dolby set, there will be displayed
"0". If it is a Dolby-set then is displayed: "STEREO", "3
STEREO", "HALL", "3DSURROUND", "DOLBY PRO
LOGIC" or "DOLBY DIGITAL". These settings can be
influenced after pressing the "MENU" button and selecting
"SOUND" and SURROUND MODE". It can also have been
selected automatically by signalling bits (internal software).
•
TUNER FREQUENCY. Indicates the frequency the
selected transmitter is tuned to. The tuner frequency can
be changed via the "CURSOR LEFT" and "CURSOR
RIGHT" keys for fine tune after opening the installation
menu and selecting "INSTALL" and "MANUAL INSTALL".
•
DIGITAL OPTION. Gives the selected digital mode, "100
HZ", "DIGITAL SCAN", "NATURAL MOTION", "DOUBLE
LINES", or "PIXEL PLUS". Change via "MENU",
"PICTURE", "DIGITAL OPTIONS".
•
CENTRE TRIM. Indicates the difference between main
volume and volume of centre speaker. Change via:
"MENU", "SETUP", "SPEAKERS", and "CENTRE
VOLUME" (not available when "Surround Mode" is set to
"STEREO" or "HALL"). The value can vary from "-10" to
"+10"
•
TV SYSTEM. Gives information about the video system of
the selected transmitter.
–
BG: PAL BG signal received.
–
DK: PAL DK signal received.
–
I: PAL I signal received.
–
L/La: SECAM L/La signals received.
–
M: NTSC M signal received with video carrier on 38.9
MHz.
Customer Service Menu 3
•
BALANCE. Indicates the balance settings, between "-50"
and "+50". Change via "MENU", "SOUND", and
"BALANCE". Not applicable for Dolby Pro Logic sets.
•
CENTRE MODE. Indicates if centre mode is set "ON" or
"OFF". When centre mode is on, all TV speakers are used
as one centre speaker. Change Centre mode via "MENU",
"SETUP", "SPEAKERS", and "CENTRE MODE".
•
DNR. Gives the selected DNR setting (Dynamic Noise
Reduction), "OFF", "MINIMUM", "MEDIUM", or
"MAXIMUM". Change via "MENU", "PICTURE", "DNR"
•
NOISE FIGURE. Gives the noise ratio for the selected
transmitter. This value can vary from 0 (good signal) to 127
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